NueMD Reviews

“Easy accounting integration

Pros

Billing is simple, and it also connects with our accounting software, which makes it really convenient. I appreciate how the electronic records are well-organized.

Cons

I feel that customer support could be more vigilant and responsive to better assist me with any issues.

“Lacks essential features

Pros

It is very easy to use, even for novice users, and includes all the essential features that I might need.

Cons

There were many more functions in the other EHR software and this one does not support EDI claims either.

“Doesn't fully meet my needs

Pros

NueMD is more affordable for me compared to the other options available in the market.

Cons

The customer service is bad, and they were no help when we wanted to solve the problems we were having with the prescription.

“Once better, now lacking

Pros

This software makes billing very easy for me, and I love all the different features it includes.

Cons

Modifying templates is difficult to me and the updates have stopped rolling out after they changed ownership.

“Poor service and tool expensive

Pros

I am unable to identify any pros at this time. It seems there are no clear advantages or positive aspects to mention.

Cons

The billing module was terrible and I needed a specialist to figure it out. Their helpline does not work and I was paying a lot for a software that I couldnt get any use out of.

“Highly recommend

Pros

The software appears to be proficient and features pleasant colors. However, it has led us to become more creative, requiring us to come up with our own "workarounds." These solutions, though necessary to make the software usable for our needs, are costly and add expenses to our practice.

Cons

It has a bit of a learning curve for me.

“Easy setup and efficient to use

Pros

I can train different clients, connect from anywhere with an internet connection, and set up and implement everything quickly.

Cons

It involves learning software that I have never used before.

“Amazing software tool

Pros

The product is exceptionally simple to use, it is helpful and client satisfactory.

Cons

It should focus more on improving client benefits, but it is still an extraordinary app.

“User-friendly and satisfying

Pros

NueMD is easy for me to use, and it ensures customer satisfaction. It includes amazing features, and billing is also very convenient.

Cons

I think it could focus more on improving customer service, and modifying templates is a bit complicated for me.

“NueMD made easy

Pros

I find NueMD to be reliable, and it is very convenient and well-suited for my customers.

Cons

Its a great software but it needs a little progress in providing good customer service.

“Growth with NueMD

Pros

It has helped me grow my business significantly and offers amazing medical practice management tools.

Cons

The customer service needs improvement.

“Nothing good to say

Pros

Honestly, there are NO pros. They kept making useless updates which made no sense and helped no one.

Cons

I am a doctor, not an IT specialist. The software was so hard to navigate through that I would end up calling them every time I even tried!

“Completely disappointing

Pros

The pros are so less in comparison to the cons, like the awful customer support, the system is not instable, and the sales representative are very misleading, so the pros are not even mentioning when all of this is happening.

Cons

You’ll regret using this software, not now but soon. AdvanceMD who owns NueMD was itself a terrible experience. The customer support is worst. This software is a true nightmare, it isn’t something that would help you solve your problems for you, but it creates more for you. The tickets that were issued to us were never resolved, even though we asked them to help a lot of the times. All EMR companies are useless, they are greedy, and make worthless things that are of no help to anyone.

“My experience with NueMD

Pros

It has quite a simple medical billing. This product gives you speed of appointment, scheduling and billing. Due to all this I can keep track of all the data, stay organized and synchronize all the agenda in real time and that also with the help of my mobile phone. My experience with this product is quite great. It is easy to optimize the scheduling time of appointments from my mobile phone.

Cons

There isn’t anything bad about this product, just the fact that you would need a stronger internet connection to make best use of all the features that this product provides. There are a lot of benefits that you can enjoy.

“Simple and effective EMR

Pros

I am not a college graduate, and yet I have no issues using this product/system. It is pretty simple to understand this product and use it. It is quite easy to use. They use different colors to distinguish between the transactions (e.g. payments received, insurance updates, patient scheduling etc.) that have been made or are to be made, it makes it visually easier to determine. Its faster to negotiate between the patient files around with the help of speed buttons that are provided. I would recommend this product to any office that is looking for and EMR/EHR.

Cons

I don’t like the financial page of the product, because when a patient comes to visit a lot, then the financial page becomes too long and keeps on increasing. They should add a feature that has tickets that can be closed when the visit is complete or can downsize the page.

“Terrible experience

Pros

We have opted for the billing of NueMD, and to some extent we do like our biller. We often have no issues while sending claims. The customer support team of the company do answer the phone and asks you to hold, which takes up to 30 minutes, but they have improved a bit.

Cons

The EHR is terrible. We pay an extra fee for the appointment reminders and e-prescription. The screen keeps freezing continuously. When we signed the contract with them, they did not mention about any extra costs that we would have to pay to use the features, but now we have to pay for it to use them. When asked upon, they simply said that they were too many features to mention, but when we signed the contract it was just a half sheet of paper, not even full. For 4 months all of our providers couldn’t work, just because of the extra fee. Its horrendous. Don’t fall for them, and always check your contract before signing.

“All-in-one EMR

Pros

This product is extremely amazing. The 5 stars speaks for itself I guess. This product is very user-friendly. The customer support is really great and is on your fingertips, you can easily get hold of them. The tutorials that they have created to train us is amazing. The scheduling and billing is quick and easy. Nothing to worry about with this product. I am highly pleased with it.

Cons

There is this one thing that is kind of a pain, you have to update the Java file just to run the program, and often that is a pain. However, once you’ve updates it, everything gets back to normal and feels great.

“Limited syncing capabilities

Pros

It works great, but only for submitting invoices.

Cons

It does not sync with other functions and one has to repeat appointments.

“Top-notch software & support

Pros

It is user-friendly and easy to use, and submitting claims is really simple.

Cons

I have encountered numerous issues with customer service. They do not address the problems, and the system often freezes.

“Simple and interactive interface

Pros

The customer support system is excellent, providing helpful assistance whenever needed.

Cons

There are some minor issues, but overall, the system works well.