softwareNueMD EMR Software Reviews
25 Reviews
Overall Rating
3.6
25 Reviews
Rating Distribution
5
(7)
4
(7)
3
(6)
2
(3)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
25 Reviews
Rating Distribution
5
(7)
4
(7)
3
(6)
2
(3)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Great job
Great job
Pros
Easy billing and it integrates with our accounting software too, super convenient. We like how the electronic records are organized.
Cons
Customer support needs to be more vigilant and active.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
John
R2 Wellness Group, 2-9 employees
May 14, 2022
Needs more features
Needs more features
Pros
It has all the basic features that one could ask for.
Cons
There were many more functions in the other EHR software and this one does not support EDI claims either.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Deb
Eagle Pass Pediatric Health, 2-9 employees
Apr 20, 2022
I am not happy with it
I am not happy with it
Pros
It is more affordable than the other options available in the market.
Cons
The customer service is bad and they were no help when we wanted to solve the problems we were having with the prescription.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Kenneth
Pleasure Island Health, 10-49 employees
Apr 05, 2022
It used to be better
It used to be better
Pros
It makes billing very easy and I love all the variety of features included in it.
Cons
Modifying templates is difficult and the updates have stopped rolling out after they changed ownership.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Brittany
Mind and Body Solutions, 2-9 employees
Apr 12, 2021
Bad customer service and too expensive
Bad customer service and too expensive
Pros
There are no pros
Cons
The billing module was terrible and I needed a specialist to figure it out. Their helpline does not work and I was paying a lot for a software that I couldnt get any use out of.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
5
Arjan
Narayan Chiropractic, 1 employees
Apr 05, 2021
Would exceedingly suggest NueMD for your Practice Management
Would exceedingly suggest NueMD for your Practice Management
Pros
Looks proficient and has pleasant colors. It has caused us to become inventive and plan our own "work arounds", which are exorbitant to our practice but vital to utilize this software.
Cons
It has a bit of learning curve
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Tami
Business Manager , 1 employees
Mar 26, 2021
Quick set-up and usage
Quick set-up and usage
Pros
Training different clients, connect from anyplace with a Web association, quick set up and implementation.
Cons
Learning software that youve never used before.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Osamah
Medical Practice, 2-9 employees
Mar 23, 2021
Awesome Program
Awesome Program
Pros
The product is exceptionally simple to use, it is helpful and client satisfactory.
Cons
It ought to progress more on its clients benefits, extraordinary app by the way.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Johnette
Hospital and Health Care, 2-9 employees
Mar 10, 2021
Great Software
Great Software
Pros
It is easy to user and customer satisfaction. It contains amazing features and billing is also really convenient.
Cons
It can focus more on improving customer service and modifying templates is a little complicating
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Brittany
Hospital and Health Care, 2-9 employees
Mar 04, 2021
Ease of NueMD
Ease of NueMD
Pros
NueMD is untroubled and it is very handy and suitable for customers.
Cons
Its a great software but it needs a little progress in providing good customer service.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Amos
Education Management, 10-49 employees
Mar 01, 2021
Amazing software.
Amazing software.
Pros
It helped me grow my business a lot.
Cons
The customer service needs improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Amos
BELLS UNIVERSITY, 11-50 employees employees
Sep 15, 2020
I cannot say a single good thing about this software!
I cannot say a single good thing about this software!
Pros
Honestly, there are NO pros. They kept making useless updates which made no sense and helped no one.
Cons
I am a doctor, not an IT specialist. The software was so hard to navigate through that I would end up calling them every time I even tried!
Ease of use
4
Value for money
2
Customer Support
2
Functionality
3
Arjan
Narayan Chiropractic, 2-10 employees employees
Sep 03, 2020
It is awful.
It is awful.
Pros
The pros are so less in comparison to the cons, like the awful customer support, the system is not instable, and the sales representative are very misleading, so the pros are not even mentioning when all of this is happening.
Cons
You’ll regret using this software, not now but soon. AdvanceMD who owns NueMD was itself a terrible experience. The customer support is worst. This software is a true nightmare, it isn’t something that would help you solve your problems for you, but it creates more for you. The tickets that were issued to us were never resolved, even though we asked them to help a lot of the times. All EMR companies are useless, they are greedy, and make worthless things that are of no help to anyone.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Kenneth
Pleasure Island Health, 11-50 employees employees
Jun 11, 2019
Great experience.
Great experience.
Pros
It has quite a simple medical billing. This product gives you speed of appointment, scheduling and billing. Due to all this I can keep track of all the data, stay organized and synchronize all the agenda in real time and that also with the help of my mobile phone. My experience with this product is quite great. It is easy to optimize the scheduling time of appointments from my mobile phone.
Cons
There isn’t anything bad about this product, just the fact that you would need a stronger internet connection to make best use of all the features that this product provides. There are a lot of benefits that you can enjoy.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Lic. Francia Sanoja
Sanitas Venezuela, 1001-5000 employees employees
Jan 11, 2019
NueMD
NueMD
Pros
I am not a college graduate, and yet I have no issues using this product/system. It is pretty simple to understand this product and use it. It is quite easy to use. They use different colors to distinguish between the transactions (e.g. payments received, insurance updates, patient scheduling etc.) that have been made or are to be made, it makes it visually easier to determine. Its faster to negotiate between the patient files around with the help of speed buttons that are provided. I would recommend this product to any office that is looking for and EMR/EHR.
Cons
I don’t like the financial page of the product, because when a patient comes to visit a lot, then the financial page becomes too long and keeps on increasing. They should add a feature that has tickets that can be closed when the visit is complete or can downsize the page.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
alicia
Diagnostic Medical Testing, Inc / Home Medical Visits, 51-200 employees employees
Nov 15, 2018
Highly disappointed.
Highly disappointed.
Pros
We have opted for the billing of NueMD, and to some extent we do like our biller. We often have no issues while sending claims. The customer support team of the company do answer the phone and asks you to hold, which takes up to 30 minutes, but they have improved a bit.
Cons
The EHR is terrible. We pay an extra fee for the appointment reminders and e-prescription. The screen keeps freezing continuously. When we signed the contract with them, they did not mention about any extra costs that we would have to pay to use the features, but now we have to pay for it to use them. When asked upon, they simply said that they were too many features to mention, but when we signed the contract it was just a half sheet of paper, not even full. For 4 months all of our providers couldn’t work, just because of the extra fee. Its horrendous. Don’t fall for them, and always check your contract before signing.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Michelle
Adult Primary Care Services, 2-10 employees employees
Sep 02, 2018
All you need.
All you need.
Pros
This product is extremely amazing. The 5 stars speaks for itself I guess. This product is very user-friendly. The customer support is really great and is on your fingertips, you can easily get hold of them. The tutorials that they have created to train us is amazing. The scheduling and billing is quick and easy. Nothing to worry about with this product. I am highly pleased with it.
Cons
There is this one thing that is kind of a pain, you have to update the Java file just to run the program, and often that is a pain. However, once you’ve updates it, everything gets back to normal and feels great.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Tina
Diagnostic Medical Testing, 2-10 employees employees
May 15, 2018
Poor interface
Poor interface
Pros
Works well for submitting invoices
Cons
It does not sync with other functions and one has to repeat appointments
Ease of use
4
Value for money
5
Customer Support
4
Functionality
6
Nicole
RCWC, 2-10 employees employees
Jul 08, 2017
Great software and good customer support service
Great software and good customer support service
Pros
".User friendly Easy to use Claim submission is really easy".
Cons
Numerous issues with customer service.They do not address issues.System freezes
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Robert
UR1 Professionals, 2-10 employees employees
Jun 19, 2017
User friendly
User friendly
Pros
Good customer support system
Cons
Some minor issues. otherwise the system works well
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Carlos Alejandro
Universidad Central de Venezuela, 1 employee employees
Apr 08, 2017
Suitable to my needs
Suitable to my needs
Pros
".User friendly Easy to use Fairly priced".
Cons
The software often freezes and it does not work correctly. It is not user friendly
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Iren
Hospitality, 2-10 employees employees
Mar 08, 2017
Wonderful product
Wonderful product
Pros
Very easy to use software.Scheduling system was much better than clinical portion.Great customer support system
Cons
As my internet is slow and it is cloud based so it is not as fast as I would like
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Nicole
MD Billing Associates, 2-10 Employees employees
Jan 19, 2017
Great UI/UX
Great UI/UX
Pros
Easy to understand. Does not lag like other systems
Cons
Customer support should be improved
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Maziar
Course Networking, 11-50 Employees employees
Dec 19, 2016
Many functions to cover many aspects
Many functions to cover many aspects
Pros
Fully integrated.Easy to navigate functions
Cons
Often experienced technical issues
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Juliet
Finchs Fast and Fair Appliance Repair and Services LLC, 2-10 employees employees
Sep 19, 2016
Good experience
Good experience
Pros
".Easy to use software Very simple to find information".
Cons
It takes some time to open otherwise no issue with the software
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Griselda
Pro-Life Imaging LLC, 2-10 employees employees
May 19, 2016
Filters
Great job
Great job
Pros
Easy billing and it integrates with our accounting software too, super convenient. We like how the electronic records are organized.
Cons
Customer support needs to be more vigilant and active.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
John
R2 Wellness Group, 2-9 employees
May 14, 2022
Needs more features
Needs more features
Pros
It has all the basic features that one could ask for.
Cons
There were many more functions in the other EHR software and this one does not support EDI claims either.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Deb
Eagle Pass Pediatric Health, 2-9 employees
Apr 20, 2022
I am not happy with it
I am not happy with it
Pros
It is more affordable than the other options available in the market.
Cons
The customer service is bad and they were no help when we wanted to solve the problems we were having with the prescription.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Kenneth
Pleasure Island Health, 10-49 employees
Apr 05, 2022
It used to be better
It used to be better
Pros
It makes billing very easy and I love all the variety of features included in it.
Cons
Modifying templates is difficult and the updates have stopped rolling out after they changed ownership.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Brittany
Mind and Body Solutions, 2-9 employees
Apr 12, 2021
Bad customer service and too expensive
Bad customer service and too expensive
Pros
There are no pros
Cons
The billing module was terrible and I needed a specialist to figure it out. Their helpline does not work and I was paying a lot for a software that I couldnt get any use out of.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
5
Arjan
Narayan Chiropractic, 1 employees
Apr 05, 2021
Would exceedingly suggest NueMD for your Practice Management
Would exceedingly suggest NueMD for your Practice Management
Pros
Looks proficient and has pleasant colors. It has caused us to become inventive and plan our own "work arounds", which are exorbitant to our practice but vital to utilize this software.
Cons
It has a bit of learning curve
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Tami
Business Manager , 1 employees
Mar 26, 2021
Quick set-up and usage
Quick set-up and usage
Pros
Training different clients, connect from anyplace with a Web association, quick set up and implementation.
Cons
Learning software that youve never used before.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Osamah
Medical Practice, 2-9 employees
Mar 23, 2021
Awesome Program
Awesome Program
Pros
The product is exceptionally simple to use, it is helpful and client satisfactory.
Cons
It ought to progress more on its clients benefits, extraordinary app by the way.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Johnette
Hospital and Health Care, 2-9 employees
Mar 10, 2021
Great Software
Great Software
Pros
It is easy to user and customer satisfaction. It contains amazing features and billing is also really convenient.
Cons
It can focus more on improving customer service and modifying templates is a little complicating
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Brittany
Hospital and Health Care, 2-9 employees
Mar 04, 2021
Ease of NueMD
Ease of NueMD
Pros
NueMD is untroubled and it is very handy and suitable for customers.
Cons
Its a great software but it needs a little progress in providing good customer service.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Amos
Education Management, 10-49 employees
Mar 01, 2021
Amazing software.
Amazing software.
Pros
It helped me grow my business a lot.
Cons
The customer service needs improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Amos
BELLS UNIVERSITY, 11-50 employees employees
Sep 15, 2020
I cannot say a single good thing about this software!
I cannot say a single good thing about this software!
Pros
Honestly, there are NO pros. They kept making useless updates which made no sense and helped no one.
Cons
I am a doctor, not an IT specialist. The software was so hard to navigate through that I would end up calling them every time I even tried!
Ease of use
4
Value for money
2
Customer Support
2
Functionality
3
Arjan
Narayan Chiropractic, 2-10 employees employees
Sep 03, 2020
It is awful.
It is awful.
Pros
The pros are so less in comparison to the cons, like the awful customer support, the system is not instable, and the sales representative are very misleading, so the pros are not even mentioning when all of this is happening.
Cons
You’ll regret using this software, not now but soon. AdvanceMD who owns NueMD was itself a terrible experience. The customer support is worst. This software is a true nightmare, it isn’t something that would help you solve your problems for you, but it creates more for you. The tickets that were issued to us were never resolved, even though we asked them to help a lot of the times. All EMR companies are useless, they are greedy, and make worthless things that are of no help to anyone.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Kenneth
Pleasure Island Health, 11-50 employees employees
Jun 11, 2019
Great experience.
Great experience.
Pros
It has quite a simple medical billing. This product gives you speed of appointment, scheduling and billing. Due to all this I can keep track of all the data, stay organized and synchronize all the agenda in real time and that also with the help of my mobile phone. My experience with this product is quite great. It is easy to optimize the scheduling time of appointments from my mobile phone.
Cons
There isn’t anything bad about this product, just the fact that you would need a stronger internet connection to make best use of all the features that this product provides. There are a lot of benefits that you can enjoy.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Lic. Francia Sanoja
Sanitas Venezuela, 1001-5000 employees employees
Jan 11, 2019
NueMD
NueMD
Pros
I am not a college graduate, and yet I have no issues using this product/system. It is pretty simple to understand this product and use it. It is quite easy to use. They use different colors to distinguish between the transactions (e.g. payments received, insurance updates, patient scheduling etc.) that have been made or are to be made, it makes it visually easier to determine. Its faster to negotiate between the patient files around with the help of speed buttons that are provided. I would recommend this product to any office that is looking for and EMR/EHR.
Cons
I don’t like the financial page of the product, because when a patient comes to visit a lot, then the financial page becomes too long and keeps on increasing. They should add a feature that has tickets that can be closed when the visit is complete or can downsize the page.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
alicia
Diagnostic Medical Testing, Inc / Home Medical Visits, 51-200 employees employees
Nov 15, 2018
Highly disappointed.
Highly disappointed.
Pros
We have opted for the billing of NueMD, and to some extent we do like our biller. We often have no issues while sending claims. The customer support team of the company do answer the phone and asks you to hold, which takes up to 30 minutes, but they have improved a bit.
Cons
The EHR is terrible. We pay an extra fee for the appointment reminders and e-prescription. The screen keeps freezing continuously. When we signed the contract with them, they did not mention about any extra costs that we would have to pay to use the features, but now we have to pay for it to use them. When asked upon, they simply said that they were too many features to mention, but when we signed the contract it was just a half sheet of paper, not even full. For 4 months all of our providers couldn’t work, just because of the extra fee. Its horrendous. Don’t fall for them, and always check your contract before signing.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Michelle
Adult Primary Care Services, 2-10 employees employees
Sep 02, 2018
All you need.
All you need.
Pros
This product is extremely amazing. The 5 stars speaks for itself I guess. This product is very user-friendly. The customer support is really great and is on your fingertips, you can easily get hold of them. The tutorials that they have created to train us is amazing. The scheduling and billing is quick and easy. Nothing to worry about with this product. I am highly pleased with it.
Cons
There is this one thing that is kind of a pain, you have to update the Java file just to run the program, and often that is a pain. However, once you’ve updates it, everything gets back to normal and feels great.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Tina
Diagnostic Medical Testing, 2-10 employees employees
May 15, 2018
Poor interface
Poor interface
Pros
Works well for submitting invoices
Cons
It does not sync with other functions and one has to repeat appointments
Ease of use
4
Value for money
5
Customer Support
4
Functionality
6
Nicole
RCWC, 2-10 employees employees
Jul 08, 2017
Great software and good customer support service
Great software and good customer support service
Pros
".User friendly Easy to use Claim submission is really easy".
Cons
Numerous issues with customer service.They do not address issues.System freezes
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Robert
UR1 Professionals, 2-10 employees employees
Jun 19, 2017
User friendly
User friendly
Pros
Good customer support system
Cons
Some minor issues. otherwise the system works well
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Carlos Alejandro
Universidad Central de Venezuela, 1 employee employees
Apr 08, 2017
Suitable to my needs
Suitable to my needs
Pros
".User friendly Easy to use Fairly priced".
Cons
The software often freezes and it does not work correctly. It is not user friendly
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Iren
Hospitality, 2-10 employees employees
Mar 08, 2017
Wonderful product
Wonderful product
Pros
Very easy to use software.Scheduling system was much better than clinical portion.Great customer support system
Cons
As my internet is slow and it is cloud based so it is not as fast as I would like
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Nicole
MD Billing Associates, 2-10 Employees employees
Jan 19, 2017
Great UI/UX
Great UI/UX
Pros
Easy to understand. Does not lag like other systems
Cons
Customer support should be improved
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Maziar
Course Networking, 11-50 Employees employees
Dec 19, 2016
Many functions to cover many aspects
Many functions to cover many aspects
Pros
Fully integrated.Easy to navigate functions
Cons
Often experienced technical issues
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Juliet
Finchs Fast and Fair Appliance Repair and Services LLC, 2-10 employees employees
Sep 19, 2016
Good experience
Good experience
Pros
".Easy to use software Very simple to find information".
Cons
It takes some time to open otherwise no issue with the software
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Griselda
Pro-Life Imaging LLC, 2-10 employees employees
May 19, 2016