OptiMantra Reviews

Pros

I am really impressed with this program, it's simple to use, works well and the team is extremely friendly.

Cons

In my experience, the waitlist functions about the same as using an Excel spreadsheet.

Pros

It has really changed how I run my integrative practice. Scheduling is simple and efficient, new patients can book through my website using an embedded link and they automatically get confirmation emails that include links to intake forms and consents, so I'm not constantly chasing paperwork. The patient portal is clean and easy to use and my patients often tell me how user-friendly they find it. I especially like being able to send treatment plans right through the messaging system, and having a secure place where patients can upload labs or other documents. The library of educational handouts is a great bonus & it gives patients access to reliable information whenever they want. A feature that stands out for me is the Fullscript integration inside the chart note and it has saved me a huge amount of time and tightened up my workflow. I use Fullscript with the majority of my patients and appreciate how simple it is to recommend and manage supplements directly from the note. I also rely on the e-prescribing and lab-ordering tools which are both built into the chart note, those integrations have noticeably improved my workflow and cut down on administrative time. Telehealth has been smooth, the built-in video chat works reliably and patients find it easy to connect. I've also invested time customizing email and charting templates which makes daily documentation faster and more consistent. And I have to say the support team deserves praise, they're responsive, helpful and usually resolve issues quickly, often getting back to me within hours.

Cons

Every so often I run into a feature or task that doesn't feel very interactive, sometimes there seem to be extra steps to get something done. That said, the team is always rolling out updates and making improvements and I've already noticed some of these rough spots getting better since I started using OM.

Pros

I like that the schedule template is clear and easy to read, the checkout process is simple and it automatically sends patient details to them.

Cons

When my day already has multiple patients booked, I still have to open a different day in the monthly view just to add another appointment for that same day.

Pros

I enjoy all the features, the scheduling is simple to use and I adore the templates.

Cons

It was a bit tricky to get the hang of initially, yet I found it incredibly easy afterward.

Pros

For my needs, I find that it includes the essential tools I rely on, e-prescribing, faxing, intake forms and an easy-to-use charting layout.

Cons

However I find it more expensive than several other EHR options and there's an extra charge when you add more providers or enable certain features our practice requires.

Pros

I have been using it for the past two years and overall my experience has been pretty positive. What I appreciate most is how user-friendly the interface is, moving between patient charts and placing orders feels natural and efficient. The system is neatly organized and the ability to customize templates really speeds up documentation which is a huge advantage when the clinic gets busy. In general, those workflow efficiencies have made my day-to-day tasks much easier to manage.

Cons

The biggest drawback for me is that the system can be slow to load certain features at times and there are occasional downtimes that disrupt the workflow. Those interruptions become especially frustrating on high-volume days when every minute counts, and they can throw off an otherwise smooth clinic schedule.

Pros

I am happy with their customer support, whenever I can't track down an answer in the help center, I submit a support ticket and someone typically replies to me the same day or by the next day.

Cons

At first it felt complicated but after I watched a few of the training videos I was able to work things out and get comfortable using the system.

Pros

For my acupuncture practice this is ideal. It takes care of all the tasks I need it to perform, in a simple and efficient way. Admittedly there was a somewhat steep learning curve that lasted about a week but their team was incredibly supportive. Also, the cost seems quite fair. I would strongly recommend it especially for acupuncture.

Cons

Troubleshooting can be more difficult than I'd prefer. There are occasions when I end up searching through multiple menus and options for quite a while before I finally find the exact setting I need to change to resolve an issue.

Pros

Looking back I truly wish I had access to this system years ago because it supports our multi-discipline office so well and I personally value how clients can reschedule themselves and message securely through the portal.

Cons

I can't say there's anything I particularly dislike so I don't have any other complaints.

Pros

What stands out for me is that it handles everything I need to keep my practice running smoothly without juggling multiple systems.

Cons

When I transferred from my previous EMR some patient information was left out and emergency contacts were mistakenly added as patients.

Pros

From a learning standpoint I feel the system strikes a good balance by offering depth without being overwhelming and I like being able to tweak templates whenever my needs change.

Cons

Not being able to block other staff from accessing the "Settings Area" is frustrating. Even when I click "no access," they can still open it.

Pros

During my startup phase I've relied heavily on the support team and I genuinely feel they've gone above and beyond to guide me and answer questions along the way.

Cons

The platform is a little complex to navigate. While there's a lot of support available it isn't as simple as some other EMRs I've used.

Pros

Really appreciate the customer support and how simple the software is to use, I find it very user-friendly.

Cons

Its a bit over my head at times but customer service always helps me when I get stuck.

Pros

Since I started with Optimantra it has been excellent. Easy, quick access to charts and simple charting have made my nursing duties much easier and more efficient every day truly.

Cons

I haven't found anything I dislike about it, it's been simple to use and overall it's worked well for my needs.

Pros

I love being able to record IVs and that the system automatically deducts supplies from my inventory, which saves me time. I've also found their customer support to be really helpful and responsive.

Cons

it's a little complicated to use. I don't find it very user-friendly as an EMR unless I've received thorough training.

Pros

I've found it's extremely customizable and the support team is available 24/7, dedicated and responds quickly to any issues.

Cons

the UI feels rather neutral and I think it could use more front-end design work but beyond that I don't have other complaints.

Pros

Using it feels incredibly simple and interactive and I am really impressed with the support team, they're consistently fast, responsive and efficient every time.

Cons

Right now I honestly don't have anything negative to report about it, it's working well for my needs.

Pros

Overall, I find the app pretty simple to use and I am really pleased with how the notes are styled and displayed.

Cons

Faxing is a real problem, I have to send every document one at a time which feels cumbersome and ends up taking way more time than it should.

Pros

As a user I appreciate knowing I can always reach out for help and I personally find the system approachable even when I'm trying something new.

Cons

Great tool but only problem I have is that providers have to enroll themselves in ERA/EFT and EDI which often leads to problems.

Pros

Customer service was helpful and I appreciated how quick their response times were.

Cons

The analytics are confusing and not user-friendly, patients told me they had issues with the portal and I found myself constantly opening and closing a patient's chart just to pull up other patient details.