Opus Reviews

Pros

Janelle, our trainer, has been helpful and patient throughout.

Cons

Nothing major so far. We're very satisfied overall. That said, it would be great to have more reasonable pricing for migrating patient files that aren't currently active.

Pros

Clear communication and helpful support during the onboarding process.

Cons

Getting through onboarding was lengthy because it has so many features to learn.

Pros

The onboarding process was smooth and Laura was incredibly kind and understanding throughout! Opus itself is simple to use and quite interactive to use.

Cons

No complaints up to now, overall it's been excellent. A couple of glitches showed up initially (totally normal) but the support crew resolved them fast.

Pros

Collaborating with support team, who consistently pushes past expectations to ensure our requirements are fulfilled has been great. Plus their team bring strong expertise and a solid work ethic.

Cons

At first it was hard to grasp how Opus and PS integrate and during the demo we weren't given a clear explanation of how they operate together.

Pros

I Haven't used this much but really appreciate how much time your team spent setting up our facility. It's easy to use.

Cons

What bothers us most is it doesn't pull or auto populate data in some places and we'd like the ability to drag forms or make them smaller.

Pros

I appreciate that OPUS is user-friendly, with a logical format that's easy to grasp. The support provided by our Project Manager, [sensitive content hidden], has greatly facilitated the implementation process.

Cons

The scheduling system falls short of our needs and presents challenges, particularly with printing client schedules and distinguishing between new intakes and existing clients. However, we've been informed of upcoming updates that may address some of these issues.

Pros

It's a very user-friendly program. Everything you need is just a click away.

Cons

Some functions are difficult to locate and require some effort to access.

Pros

This program has greatly facilitated the launch of my other business, and I highly recommend it to everyone.

Cons

While the software is generally easy to use, it can become difficult if you complicate it. However, the platform's layout simplifies the process of choosing from the various items, rates, and programs offered.

Pros

Although it was initially challenging to get started, once the necessary elements were implemented, it became easy to use, particularly because it's a Mental Health EHR rather than a Medical EHR.

Cons

I would like the ability to extract the specific data required by our organization, rather than being limited to what is available in the EHR system.

Pros

The ease of use, portability, and accessibility are major benefits.

Cons

There weren't many drawbacks to the program.

Pros

Virtually every aspect is customizable, and the support and customer service are highly responsive and helpful for users of all skill levels.

Cons

Currently, the software seems best suited for outpatient clinics, but efforts are being made to enhance its suitability for inpatient use.

Pros

It's easy to use and self-explanatory, making it a great program for this field.

Cons

It took some time for the program to load over the internet.

Pros

Navigating within OPUS is easy, and it has significantly improved our ability to chart patient records.

Cons

Implementing alerts from UR updates could enhance operations and billing processes.

Pros

OPUS helps me stay organized, although there's room for improvement in terms of scheduling.

Cons

A dashboard feature on the software that informs employees of tasks for the day would be beneficial.

Pros

It's very intuitive and guides you through each step with ease, whether you're working on notes, evaluations, or assessments. Searching for client documents is also efficient and straightforward.

Cons

So far, I haven't encountered any issues with Opus. I began using it with minimal training, as it guides users through the process effectively.

Pros

The software is very user-friendly, and the support team is always available and willing to help with any issues.

Cons

It's challenging to find anything negative about this software. While it may have technical issues occasionally, the support team is quick to address and resolve them.

Pros

I appreciate the ease of navigation within the program, with each needed area readily accessible. Additionally, the customer service from the Opus team has been excellent.

Cons

Initially designed for residential facilities, it required some customization to suit our outpatient needs, which took some time but was expected.

Pros

The ease of use, customer service, and mobile accessibility are standout features.

Cons

We haven't experienced any issues with Opus EMR and are satisfied with its performance.

Pros

OPUS is user-friendly and provides all the necessary information at the click of a mouse or on your phone. It allows me to keep track of my staff's activities around the clock, and I couldn't imagine going back to the EMR we used before.

Cons

No drawbacks to report; everything has been functioning smoothly, and the support team is readily available to address any issues.

Pros

OPUS is fantastic for both clinical and operational purposes. The interface makes entering group progress notes fast and thorough. The support team is quick to address any help requests, ensuring smooth operation.

Cons

I haven't encountered any issues or drawbacks with OPUS.