Hospital & Health Care, 11-50 employees
Less than a year
“Love the Customer Support and Customization!”
Pros
The level of customer support from OPUS is exceptional, particularly when implementing new features into the platform. The system ensures that important aspects of client care are well-documented, with safeguards in place to prevent oversight. Overall, the functionality is impressive.
Cons
Nothing negative to report at the moment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Document with Ease and Efficiency”
Pros
Charting with OPUS is simple and convenient. The platform was customized to meet our clients' needs regarding meal and caloric intake documentation. The support team is always available to assist if needed.
Cons
No issues to report; working with OPUS has been straightforward and hassle-free.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
More than a year
“Amazing!”
Pros
This is the best EMR I've ever used, and all departments at my company agree. It's easy to learn, use, and navigate.
Cons
I can't think of anything negative; the software has met all our requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“OPUS Review”
Pros
OPUS EMR offers easy accessibility and user-friendliness, allowing for seamless cross-referencing of clinical, case management, medical, and demographic information within client files. The internal assessment feature, OMT, facilitates accurate risk assessment throughout treatment. The quality of clinical documentation is evidence-based, and as a manager, I appreciate the ability to review and process documents efficiently.
Cons
It would be helpful if documents could automatically populate intake information throughout the file.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 101-500 employees
More than a year
“OPUS REVIEW”
Pros
The support provided by OPUS is exceptional, and the system is user-friendly and available 24/7. Issues are addressed promptly, with corrections made within 24 hours.
Cons
Occasionally, there are glitches, and updates may introduce new issues. There have been instances of group notes displaying incorrect times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“Exceptional EMR Customization and Service”
Pros
I appreciate the ease of navigation within the program and the excellent customer service provided by the Opus team.
Cons
We haven't received any negative feedback at this time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10