Opus Reviews

Pros

Combines care coordination, expanded telehealth and live client information all in one single easy-to-use system. It pulls all the pieces together so teams can operate more smoothly, avoid repeating work and achieve stronger client results. It's also helpful for rural and tribal health programs by simplifying service tracking, referral handling and keeping departments and providers linked.

Cons

Once the contract was signed, the sales rep kept pushing to enable e-payments, despite the tribal government we were working with not using ACH. It led to some unnecessary pressure during the onboarding phase. In the end the issue got sorted out.

Pros

I'm a scheduler and the calendar layout is fantastic! It fits perfectly for our company and meets our clients' needs!

Cons

At first there wasn't a 'Today' button to jump to the current day. We asked the team about it and they added the feature!

Pros

All of Opus' features are available. The program is fast and support is quick to respond to any questions I have. Being able to replay the training videos is a major perk!

Cons

The report printing is clunky. Would rather have PDF output and a simpler way to enter and print therapists' pay hours.

Pros

The Opus team's support is excellent. They really collaborate to troubleshoot until an issue is resolved. They also take their time walking you through their processes.

Cons

Some parts of the layout are hard to read like the grey text. Also the billing screens can be visually confusing and tough to follow.

Pros

It was super simple to learn and get around. The team we worked with was friendly and really helpful throughout. Our providers picked it up quickly which cut down a lot of the stress we've dealt with using other platforms.

Cons

We had hoped both forms would be completely finished before launch. There was enough to train our people but it would have been helpful if a few minor things had been ironed out first.

Pros

So many training sessions and onboarding meetings are making us more than ready to confidently and effectively understand and use it.

Cons

The only problem so far is that my two onboarding specialists weren't aware 'Auto-Pay' existed as a feature to handle automatic billing while the person who sold and demoed the platform to us clearly mentioned it. It was frustrating to hear that important discrepancy and to learn they didn't know whether I'd actually have access to auto-pay. We're still waiting confirmation on whether it's included. That said, both onboarding reps did reassure me that if it was shown during the demo, it's expected to be part of the platform!

Pros

OPUS's team made a tough transition much smoother and stayed by our side through almost every single step of the process.

Cons

We would have appreciated them taking a bit more charge during some meetings for instance the CRM setup calls. Our team didn't really know what to do,so stepping in to lead, explain and guide us more would've saved a lot of time.

Pros

It's very user-friendly. Creating forms was simple to get the hang of. Our Onboarder is incredibly dedicated, patient and supportive. She's an excellent teacher.

Cons

We're still getting familiar with the platform so there aren't any drawbacks to mention yet. Hoping more options can be tailored for our clinic.

Pros

The OPUS crew was highly professional and paid close, individualized attention to every detail. They tailored their system to fit our practice's specific requirements in a way we hadn't seen from any other EHR in behavioral health. Plus their built-in CRM stood out and it made it easy to follow a client from the initial phone inquiry through their last appointment. Truly impressive!!

Cons

Ultimately we decided to keep our existing EHR due to the internal complexities of our team and workflow. It had supplied everything we wanted and went above and beyond to give us assurances that they could meet our needs. We have nothing negative to say about working with the team or their platform.

Pros

With about 60-70 people, our team was wary of switching EHRs because we'd dealt with vendors who promised a lot and delivered little. OPUS, though has been reliable, thoughtful and effective. They took the time to answer every question and concern from our staff before we signed on. The platform itself is straightforward and easy to use, which every demo made clear. I haven't seen another vendor that pairs EHR and CRM so well or that offers as many customization choices for specific features or reports to fit a practice.

Cons

Given how innovative they are, I expect they're already working on showing custom reports in a tidy, easy-to-scan dashboard instead of as spreadsheets.

Pros

It is very easy to use. Their support team has been really helpful.

Cons

When switching locations it jumps back to the home screen instead of staying on the same view. For example, if viewing patients in one location and you switch to another to see clients, the screen resets to home rather than remaining on the patients list.

Pros

Super informative. Janelle was excellent. She provided clear, useful details.

Cons

No complaints. Excellent session. I Would love another session with her.

Pros

Plenty of training is offered and the support team is responsive. It's simple to get help and get your questions answered.

Cons

I haven't spent enough time using the system to identify anything I don't like about it.

Pros

It is very user friendly tool and really simple to get around.

Cons

None of the forms are in alphabetical order.

Pros

Great support team that helped us use major changes every step of the way.

Cons

There were a couple integration features we were hoping they'd add, we've been told they're coming but up to now there's been barely anything.

Pros

What really stood out to me was just how simple and clear the navigation was. I felt completely at ease using it because the interface was so thoughtfully designed to be user-friendly which made my entire interaction feel seamless and efficient.

Cons

Practice suite onboarding feels outsourced and a bit disconnected.

Pros

Our team thinks it looks great and is easy to use. We really like the client messaging, scheduling, appointment reminders and thorough client record tools.

Cons

Main issue during rollout was slow response to problems. There were times clients got reminders in the middle of the night (1am-4am) or messages never arrived. These glitches stayed unresolved for weeks. When something had to be sent up to developers it usually took two weeks or longer to get fixed. That lag created a lot of inconvenience and frustration for both clients and staff.

Pros

Can link a clinician to every patient. The patient records are straightforward and simple to get around.

Cons

It would be great if info clients enter on intake could automatically transfer into the patient record. Right now having to copy and paste from the intake form into the patient profile is kind of annoying.

Pros

It is so simple to use and genuinely easy for anyone to pick up.

Cons

We can't flag invoices as billed when running our own biller. There was also a mismatch between what we were promised and the final charges.

Pros

The software is very easy to use plus support is 24/7.

Cons

No negative feedback at this time. We're still in the implementation phase and it's going smoothly.