Opus Reviews

“A scheduler's dream calendar

Pros

Combines care coordination, expanded telehealth and live client information all in one single easy-to-use system. It pulls all the pieces together so teams can operate more smoothly, avoid repeating work and achieve stronger client results. It's also helpful for rural and tribal health programs by simplifying service tracking, referral handling and keeping departments and providers linked.

Cons

Once the contract was signed, the sales rep kept pushing to enable e-payments, despite the tribal government we were working with not using ACH. It led to some unnecessary pressure during the onboarding phase. In the end the issue got sorted out.

“Quick & Great Support

Pros

I'm a scheduler and the calendar layout is fantastic! It fits perfectly for our company and meets our clients' needs!

Cons

At first there wasn't a 'Today' button to jump to the current day. We asked the team about it and they added the feature!

“simplifying care for rural teams

Pros

All of Opus' features are available. The program is fast and support is quick to respond to any questions I have. Being able to replay the training videos is a major perk!

Cons

The report printing is clunky. Would rather have PDF output and a simpler way to enter and print therapists' pay hours.

“Smooth and simple transition

Pros

The Opus team's support is excellent. They really collaborate to troubleshoot until an issue is resolved. They also take their time walking you through their processes.

Cons

Some parts of the layout are hard to read like the grey text. Also the billing screens can be visually confusing and tough to follow.

“guided every step of the way

Pros

It was super simple to learn and get around. The team we worked with was friendly and really helpful throughout. Our providers picked it up quickly which cut down a lot of the stress we've dealt with using other platforms.

Cons

We had hoped both forms would be completely finished before launch. There was enough to train our people but it would have been helpful if a few minor things had been ironed out first.

“patient, user-friendly & tailorable

Pros

So many training sessions and onboarding meetings are making us more than ready to confidently and effectively understand and use it.

Cons

The only problem so far is that my two onboarding specialists weren't aware 'Auto-Pay' existed as a feature to handle automatic billing while the person who sold and demoed the platform to us clearly mentioned it. It was frustrating to hear that important discrepancy and to learn they didn't know whether I'd actually have access to auto-pay. We're still waiting confirmation on whether it's included. That said, both onboarding reps did reassure me that if it was shown during the demo, it's expected to be part of the platform!

“above and beyond in behavioral health

Pros

OPUS's team made a tough transition much smoother and stayed by our side through almost every single step of the process.

Cons

We would have appreciated them taking a bit more charge during some meetings for instance the CRM setup calls. Our team didn't really know what to do,so stepping in to lead, explain and guide us more would've saved a lot of time.

“Reliable and effective solution!!

Pros

It's very user-friendly. Creating forms was simple to get the hang of. Our Onboarder is incredibly dedicated, patient and supportive. She's an excellent teacher.

Cons

We're still getting familiar with the platform so there aren't any drawbacks to mention yet. Hoping more options can be tailored for our clinic.

“highly professional with tailored EHR system

Pros

The OPUS crew was highly professional and paid close, individualized attention to every detail. They tailored their system to fit our practice's specific requirements in a way we hadn't seen from any other EHR in behavioral health. Plus their built-in CRM stood out and it made it easy to follow a client from the initial phone inquiry through their last appointment. Truly impressive!!

Cons

Ultimately we decided to keep our existing EHR due to the internal complexities of our team and workflow. It had supplied everything we wanted and went above and beyond to give us assurances that they could meet our needs. We have nothing negative to say about working with the team or their platform.

“a partner, not just a vendor

Pros

With about 60-70 people, our team was wary of switching EHRs because we'd dealt with vendors who promised a lot and delivered little. OPUS, though has been reliable, thoughtful and effective. They took the time to answer every question and concern from our staff before we signed on. The platform itself is straightforward and easy to use, which every demo made clear. I haven't seen another vendor that pairs EHR and CRM so well or that offers as many customization choices for specific features or reports to fit a practice.

Cons

Given how innovative they are, I expect they're already working on showing custom reports in a tidy, easy-to-scan dashboard instead of as spreadsheets.

“Effortless use, minor navigation quirk

Pros

It is very easy to use. Their support team has been really helpful.

Cons

When switching locations it jumps back to the home screen instead of staying on the same view. For example, if viewing patients in one location and you switch to another to see clients, the screen resets to home rather than remaining on the patients list.

“an excellent and informative session

Pros

Super informative. Janelle was excellent. She provided clear, useful details.

Cons

No complaints. Excellent session. I Would love another session with her.

“Helpful support and plenty of training

Pros

Plenty of training is offered and the support team is responsive. It's simple to get help and get your questions answered.

Cons

I haven't spent enough time using the system to identify anything I don't like about it.

“user-friendly but forms need order

Pros

It is very user friendly tool and really simple to get around.

Cons

None of the forms are in alphabetical order.

“Guided through major changes expertly

Pros

Great support team that helped us use major changes every step of the way.

Cons

There were a couple integration features we were hoping they'd add, we've been told they're coming but up to now there's been barely anything.

“Simple, clear and thoughtful navigation

Pros

What really stood out to me was just how simple and clear the navigation was. I felt completely at ease using it because the interface was so thoughtfully designed to be user-friendly which made my entire interaction feel seamless and efficient.

Cons

Practice suite onboarding feels outsourced and a bit disconnected.

“great features but slow support

Pros

Our team thinks it looks great and is easy to use. We really like the client messaging, scheduling, appointment reminders and thorough client record tools.

Cons

Main issue during rollout was slow response to problems. There were times clients got reminders in the middle of the night (1am-4am) or messages never arrived. These glitches stayed unresolved for weeks. When something had to be sent up to developers it usually took two weeks or longer to get fixed. That lag created a lot of inconvenience and frustration for both clients and staff.

“Linking clinicians made simple

Pros

Can link a clinician to every patient. The patient records are straightforward and simple to get around.

Cons

It would be great if info clients enter on intake could automatically transfer into the patient record. Right now having to copy and paste from the intake form into the patient profile is kind of annoying.

“easy to use, billing issues

Pros

It is so simple to use and genuinely easy for anyone to pick up.

Cons

We can't flag invoices as billed when running our own biller. There was also a mismatch between what we were promised and the final charges.

“Smooth implementation and 24/7 support

Pros

The software is very easy to use plus support is 24/7.

Cons

No negative feedback at this time. We're still in the implementation phase and it's going smoothly.

“Patient trainer fair pricing needed

Pros

Janelle, our trainer, has been helpful and patient throughout.

Cons

Nothing major so far. We're very satisfied overall. That said, it would be great to have more reasonable pricing for migrating patient files that aren't currently active.

“clear onboarding

Pros

Clear communication and helpful support during the onboarding process.

Cons

Getting through onboarding was lengthy because it has so many features to learn.

“smooth start and simple to use

Pros

The onboarding process was smooth and Laura was incredibly kind and understanding throughout! Opus itself is simple to use and quite interactive to use.

Cons

No complaints up to now, overall it's been excellent. A couple of glitches showed up initially (totally normal) but the support crew resolved them fast.

“Support that exceeds all expectations

Pros

Collaborating with support team, who consistently pushes past expectations to ensure our requirements are fulfilled has been great. Plus their team bring strong expertise and a solid work ethic.

Cons

At first it was hard to grasp how Opus and PS integrate and during the demo we weren't given a clear explanation of how they operate together.

“easy setup, data flow lags

Pros

I Haven't used this much but really appreciate how much time your team spent setting up our facility. It's easy to use.

Cons

What bothers us most is it doesn't pull or auto populate data in some places and we'd like the ability to drag forms or make them smaller.

“User Friendly

Pros

I appreciate that OPUS is user-friendly, with a logical format that's easy to grasp. The support provided by our Project Manager, [sensitive content hidden], has greatly facilitated the implementation process.

Cons

The scheduling system falls short of our needs and presents challenges, particularly with printing client schedules and distinguishing between new intakes and existing clients. However, we've been informed of upcoming updates that may address some of these issues.

“Easy to use

Pros

It's a very user-friendly program. Everything you need is just a click away.

Cons

Some functions are difficult to locate and require some effort to access.

“I love this program

Pros

This program has greatly facilitated the launch of my other business, and I highly recommend it to everyone.

Cons

While the software is generally easy to use, it can become difficult if you complicate it. However, the platform's layout simplifies the process of choosing from the various items, rates, and programs offered.

“OPUS Review

Pros

Although it was initially challenging to get started, once the necessary elements were implemented, it became easy to use, particularly because it's a Mental Health EHR rather than a Medical EHR.

Cons

I would like the ability to extract the specific data required by our organization, rather than being limited to what is available in the EHR system.

“Great asset

Pros

The ease of use, portability, and accessibility are major benefits.

Cons

There weren't many drawbacks to the program.

“Outstanding and Getting Better

Pros

Virtually every aspect is customizable, and the support and customer service are highly responsive and helpful for users of all skill levels.

Cons

Currently, the software seems best suited for outpatient clinics, but efforts are being made to enhance its suitability for inpatient use.

“Great idea

Pros

It's easy to use and self-explanatory, making it a great program for this field.

Cons

It took some time for the program to load over the internet.

“OPUS for Substance Abuse Charting

Pros

Navigating within OPUS is easy, and it has significantly improved our ability to chart patient records.

Cons

Implementing alerts from UR updates could enhance operations and billing processes.

“Easier Softer Way

Pros

OPUS helps me stay organized, although there's room for improvement in terms of scheduling.

Cons

A dashboard feature on the software that informs employees of tasks for the day would be beneficial.

“Opus Clinical PT user evaluation notes

Pros

It's very intuitive and guides you through each step with ease, whether you're working on notes, evaluations, or assessments. Searching for client documents is also efficient and straightforward.

Cons

So far, I haven't encountered any issues with Opus. I began using it with minimal training, as it guides users through the process effectively.

“Opus

Pros

The software is very user-friendly, and the support team is always available and willing to help with any issues.

Cons

It's challenging to find anything negative about this software. While it may have technical issues occasionally, the support team is quick to address and resolve them.

“A OK!

Pros

I appreciate the ease of navigation within the program, with each needed area readily accessible. Additionally, the customer service from the Opus team has been excellent.

Cons

Initially designed for residential facilities, it required some customization to suit our outpatient needs, which took some time but was expected.

“If your EMR doesn't work like Opus, you need to switch

Pros

The ease of use, customer service, and mobile accessibility are standout features.

Cons

We haven't experienced any issues with Opus EMR and are satisfied with its performance.

“Opus is the very best in EMR for treatment centers

Pros

OPUS is user-friendly and provides all the necessary information at the click of a mouse or on your phone. It allows me to keep track of my staff's activities around the clock, and I couldn't imagine going back to the EMR we used before.

Cons

No drawbacks to report; everything has been functioning smoothly, and the support team is readily available to address any issues.

“EMR Made Easy!

Pros

OPUS is fantastic for both clinical and operational purposes. The interface makes entering group progress notes fast and thorough. The support team is quick to address any help requests, ensuring smooth operation.

Cons

I haven't encountered any issues or drawbacks with OPUS.

“Love the Customer Support and Customization!

Pros

The level of customer support from OPUS is exceptional, particularly when implementing new features into the platform. The system ensures that important aspects of client care are well-documented, with safeguards in place to prevent oversight. Overall, the functionality is impressive.

Cons

Nothing negative to report at the moment.

“Document with Ease and Efficiency

Pros

Charting with OPUS is simple and convenient. The platform was customized to meet our clients' needs regarding meal and caloric intake documentation. The support team is always available to assist if needed.

Cons

No issues to report; working with OPUS has been straightforward and hassle-free.

“Amazing!

Pros

This is the best EMR I've ever used, and all departments at my company agree. It's easy to learn, use, and navigate.

Cons

I can't think of anything negative; the software has met all our requirements.

“OPUS Review

Pros

OPUS EMR offers easy accessibility and user-friendliness, allowing for seamless cross-referencing of clinical, case management, medical, and demographic information within client files. The internal assessment feature, OMT, facilitates accurate risk assessment throughout treatment. The quality of clinical documentation is evidence-based, and as a manager, I appreciate the ability to review and process documents efficiently.

Cons

It would be helpful if documents could automatically populate intake information throughout the file.

“OPUS REVIEW

Pros

The support provided by OPUS is exceptional, and the system is user-friendly and available 24/7. Issues are addressed promptly, with corrections made within 24 hours.

Cons

Occasionally, there are glitches, and updates may introduce new issues. There have been instances of group notes displaying incorrect times.

“Exceptional EMR Customization and Service

Pros

I appreciate the ease of navigation within the program and the excellent customer service provided by the Opus team.

Cons

We haven't received any negative feedback at this time.