“Easy onboarding”

Pros

Getting started was fast, the platform is simple to use and the helpdesk has been one of the best parts of the experience.

Cons

I really haven't run into any downsides. Once everything was set up and running, it has been plain sailing.

“Personalized onboarding experience”

Pros

The onboarding calls and the level of personalization were really helpful.

Cons

There were a lot of calls although that was mainly part of the setup process.

“love it”

Pros

Working with it has been a really positive experience overall.

Cons

It can feel a little confusing to get used to.

“Simple interface”

Pros

Right away, it stood out for its simple interface and the support team has been exceptional whenever I've needed help with anything.

Cons

At times, the software feels a little overwhelming because there are so many features packed into it but it becomes manageable as you get used to it.

“Easy support chat experience”

Pros

It is very easy and the support chat has been excellent whenever I've needed help.

Cons

We've been having a tough time in the clinic during the switch over to version 2 but the it team have been really helpful in handling all of our enquiries.

“Organized reservation management tool”

Pros

Keeping track of reservations with the software was a big plus for us and it also made communication with customers much more organized and efficient.

Cons

One thing we liked the least about it in our cafe was that certain features seemed better suited to larger businesses or medical practices than to a small food and beverage setup like ours.

“Complete clinic care platform”

Pros

From day one, it has made a huge difference in how our clinic runs. Booking appointments is effortless, patient records are kept secure and being able to follow the full client journey has completely changed the way we manage care. The system feels simple and easy to use which keeps our daily work far more organized. Both our staff and our clients appreciate how convenient everything feels. it really lets us focus on delivering outstanding care without all the usual admin pressure.

Cons

Nothing comes to mind-the setup was easy and their team provided full support throughout.

“All in one clinic software”

Pros

Working with it feels easy and it has everything I need all in one platform.

Cons

Honestly, I liked everything about it.

“Unified business management platform”

Pros

Having everything in a single platform is a big advantage.

Cons

It can be hard to work with at first.

“Fast responsive customer support”

Pros

Whenever I needed help, the staff responded quickly and were incredibly helpful. The service has been amazing overall.

Cons

I'm happy with everything and have no complaints at all.

“Flexible business workflow software”

Pros

One thing that really works well is how flexible it is and how easily it can adapt to the way my business operates.

Cons

There are still a few customization options I think should be available but currently aren't.

“Easy setup with templates”

Pros

Getting started was easy. The interface feels simple and the templates are really great.

Cons

There was a problem during the upgrade but it got resolved quickly.

“Next generation clinic platform”

Pros

Working with it feels like using a next-generation app for clinics. It brings everything together in one place so it really covers all the essentials a clinic needs.

Cons

One thing I'd really like is a phone support line so if there's ever a problem, I could just call someone directly.

“Attentive customer support service”

Pros

They've been incredibly helpful and really attentive to everything I needed.

Cons

N/A. I honestly haven't had a single bad experience at all!

“Continuously improving”

Pros

It covers just about everything I need and the platform keeps improving with ongoing development.

Cons

A few features are still being worked on. I'd also prefer to see more marketing included for free since that adds another cost that some other systems don't charge for.

“Efficient clinic operations software”

Pros

Using it has helped us spend more time providing exceptional service to our clients because our backend operations now run in a much more efficient and professional way.

Cons

Only small downside was the learning curve. Since there are so many features to go through, onboarding took a bit of time. That said, their support team has been responsive and helpful, answering our questions quickly and even providing training sessions.

“Complete all in one solution”

Pros

The structure is great and having everything in one service really works well. It covers all the essentials and ticks the boxes for what I need.

Cons

Biggest frustration is the lack of customer service. You can wait days just to get an email reply and then you still have to book an appointment so if something is urgent, nothing gets sorted out quickly.

“Comprehensive clinic support software”

Pros

Customer support has been absolutely wonderful and the software itself is really lovely and truly comprehensive.

Cons

Honestly, the only downside is my own laziness when it comes to learning a new piece of software.

“Organized client journey platform”

Pros

This platform felt very complete. It covers a wide range of business management tasks and, at the same time, helps make the client journey much simpler and more organized.

Cons

Getting familiar with it does take a little time at first since there is a slight learning curve. That said, the support from the team is very helpful and makes the whole process much more manageable.

“Easy document management”

Pros

Using it feels easy and saving documents is quick and hassle-free. The staff has also been very helpful whenever needed.

Cons

Payment processing can be a bit slow.