Pabau Reviews

“Easy organized workflow”

Pros

Using it has been very easy and it keeps everything organized and running efficiently.

Cons

Every now and then, there's an outage and the system is unavailable for an hour or so.

“Unified business management platform”

Pros

Everything is aligned to work within our business which saves us from juggling multiple platforms and the Xero support is another big plus.

Cons

It also looks like a lot of additional features are on the way.

“Targeted marketing reporting”

Pros

Being able to market to clients based on treatment criteria is really valuable and the reporting tools are excellent as well.

Cons

Template setup can be a bit confusing especially if you're coming from a Windows background and expect it to work the same way.

“All-in-one”

Pros

Right from the start, it has been simple to use and having everything in one placefrom patient documents to invoicing, billing and schedulingmakes day-to-day work much more convenient. After spending many years working in healthcare, I can honestly say it is the best system Ive used so far.

Cons

Honestly, I havent been able to find anything negative about it.

“Unresponsive onboarding support experience”

Pros

The demo looked really promising and seemed to cover everything I needed but at this point I have some major concerns. First, I've been charged more than 600 and still haven't been provided with a VAT invoice. Second, I've spent the entire week trying to reach support and nobody has been able to fix the problem. Third, the dashboard doesn't match what's shown in the training videos. Also, when I signed up, I made it clear that I needed access to support staff to help with setup and I still haven't had any response.

Cons

The whole thing feels questionable. There's no clear idea of where the staff are actually based, they seem to work odd hours and my legitimate support questions are just being ignored. I also haven't been able to book a call at all, even though that was supposed to be included in the "GOLD" onboarding package I paid for.

“Centralized patient tracking system”

Pros

Having all patient information stored in one place with it has been really helpful and it makes it very simple to keep track of patient progress as well as GDPR notes.

Cons

It has been an excellent tool and it keeps getting updated to support the best patient journey we can offer

“Promising platform”

Pros

This tool has definitely been worth it. Even with the early teething issues and the occasional bug, the support team is always trying to help and the overall functionality looks like it's going to be amazing

Cons

A few parts of version 2 are still being developed but overall it's been a positive experience

“Feature rich”

Pros

Everything feels very easy to use and there are lots of built-in features especially for marketing, plus the Xero and Stripe integrations. Because so much is already included, we hardly need any third-party software.

Cons

One thing still missing is a way for clients to upload documents outside of the forms we send them. We've asked for this because it's an important feature for us and hopefully it will be added soon. There's also no option to include extra client confirmations during booking apart from agreeing to the T&Cs. That's another area it is currently looking into for us.

“Smooth onboarding experience”

Pros

It has been very easy and the success call was a nice touch.

Cons

Pricing feels a bit high for what we need at the moment. Since we're still a startup, it seems better suited to more established clinics.

“fantastic for launching a med spa”

Pros

Getting a medical spa up and running feels much simpler with the online booking, inventory tools and all the templates included. The online education resources and it Academy have also been incredibly helpful.

Cons

One drawback is that the time difference and some settings default to the UK.

“all-in-one clinic workflow”

Pros

Having everything gathered in one place has been a huge plus-booking, patient records, consultations, photography, images, services, pricing and the rest are all together.

Cons

The setup ended up taking longer than I expected because it was split across multiple meetings and spaced-out onboarding sessions.

“helpful onboarding and support”

Pros

Onboarding process was great and the customer follow-up has been really good. They're quick to respond whenever I have questions or send in requests.

Cons

A few parts of the platform don't feel very user-friendly or simple. I've had to reach out several times just to make fairly easy changes that I expected would already be handled.

“Frequent crashes and no response!!”

Pros

Logo looks nice and when the software actually works, it's acceptable. That said, it still feels fragile and unstable.

Cons

Since a recent software update, the system has been crashing and it has completely disrupted my busy clinic. It took the support team 7 days just to acknowledge there was even an issue. There's no customer service phone number and my in-house IT team has spent hours trying to convince them that the problem is on their side.

“flexible reports but too many bugs”

Pros

It comes with a wide range of features and pretty much covers everything needed for marketing. The reporting is especially strong, with a lot of flexibility in how you can use and view the data.

Cons

Platform takes a very long time to load. Even though it has a lot of features, quite a few of them are broken or do not work properly. Support has also been frustrating because it takes them a long time to understand the issue and even longer to respond. They keep asking the same questions repeatedly and there are currently too many technical problems that they seem to be struggling to resolve.

“awful update and support”

Pros

I can't really say much in favor of the platform at this point because we've been dealing with several ongoing issues.

Cons

Latest software update has been a complete mess. We weren't given any notice that it was happening and it caused our online booking to stop working properly. Patients were able to book appointments on days and at times when we were actually closed. It also started taking random amounts from patients' payment methods even though we had already set everything up correctly. On top of that, the customer service has been terrible. There's no phone number to call and nobody responded to our emails. It has been an extremely bad experience and it's still not resolved. I would avoid this platform.

“bugs make it unusable”

Pros

Customer support has been excellent. On paper, the software seems really strong and packed with a lot of impressive features. Unfortunately, the bugs make it impossible to actually use in day-to-day practice.

Cons

Because of the bugs, the software is basically unusable for charting and scheduling. Those are two core functions you absolutely need to run a clinic.

“Great system but declining support”

Pros

It's a great system overall but lately it feels like customer support and care just aren't a priority anymore.

Cons

Having the option to create custom packages directly in the POS would be really helpful.

“feature-rich but buggy billing”

Pros

There are plenty of really strong features here and the software clearly has a lot of potential.

Cons

It's full of software bugs especially on the financial side. Issues with invoicing, credit notes and vouchers have actually led to financial losses for me.

“perfect patient management hub”

Pros

It works as a one-stop patient management system and the integration between functions would be really valuable if everything were fully working as expected.

Cons

They misrepresented what the system could actually do during the sales call and support has also been lacking whenever I reached out to get problems resolved.

“all-in-one workflow boost”

Pros

Having the practice calendar, patient information and prescriptions all connected in one place is really helpful and makes day-to-day work feel much more organized.

Cons

Navigation can still feel a bit confusing and not always as simple as I'd expect.