Sue I.
Medical Practice, 1-10 employees
More than a year
“packed with clinic tools”
Pros
It brings together a wide range of functions, from clinic management to physician notes and they keep rolling out updates and new features. Because of that, it feels like the strongest clinic management software available right now.
Cons
Each year I need to prepare an annual audit of my treatments and that takes a huge amount of time because there are no reports available to support this process. I'd also really appreciate a bulk archive option for patients who haven't been to the clinic in more than three years.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Zoe J.
Medical Practice, 1-10 employees
Less than a year
“booking boosts sales”
Pros
It has really helped us is the online booking feature which has increased our sales. Being able to check the schedule from a phone is also really useful and the fact that all staff members can make updates from anywhere makes day-to-day management much more convenient.
Cons
Adding courses feels harder than it should be and the system can be a bit slow at times. On top of that, it keeps asking for a password every time I log in on my phone and I still have not figured out how to fix that.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Zoe S.
Medical Practice, 1-10 employees
Less than a year
“constant updates, better service”
Pros
One thing that really keeps me happy with it is how often the team updates the software and rolls out features their clients actually want. It has helped us improve customer service and cut down tasks that used to take us hours every week. On top of that, the automation reduces mistakes which has been a huge relief.
Cons
There are still a few bugs in the app that have stopped us from using it as much as we would want to in the clinic. That said, the support team is investigating it and they are also very quick to respond whenever other glitches come up.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Sigourney B.
Health, Wellness and Fitness, N/A employees
Less than 6 months
“loving this modern software”
Pros
Our whole team absolutely loves this product. We're really excited to see the new features as they roll out and I'd highly recommend it to anyone thinking about moving to a more modern software solution.
Cons
Nothing to complain about yet. We could use a bit more support on the medical side but the videos are fairly self-explanatory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10