Pabau Reviews

“all-in-one platform with exciting updates”

Pros

Having everything built into one system is a big reason I chose it. The upcoming features were also a major selling point for me and I'm really looking forward to when they become available to use.

Cons

A few tasks take more steps than they should. For example making a staff member available for online bookings involves going through several actions just to complete that one setup.

“forced rollout with too many bugs”

Pros

version 2 doesn't feel ready to use yet but it's being pushed out anyway. it Classic worked really well. We were told version 2 would handle everything but there are still a lot of bugs and quite a few features that just aren't usable.

Cons

There are too many linked fields and you can't delete them when needed.

“fantastic support team”

Pros

One thing that really stands out is the customer service. The staff are knowledgeable, quick to respond and always help get things sorted right away.

Cons

I'm still having trouble with invoices and with uploading photos in a way that stays organised.

“all-in-one practice tracking”

Pros

Having appointments, patient information and payments all stored in a single database makes everything much more organized and convenient to manage.

Cons

Certain parts of the interface are not very simple so they can take a bit of time to figure out.

“Pabau after one year”

Pros

I like the smooth transition from clinical notes to photos, appointments, and admin tasks. Importing photos is easy, and they can be displayed side by side.

Cons

I would like easier direct entry to fields such as medical history, family history, social history rather than only have it automated from the medical questionnaire form. Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc

“Pabau is a learning curve but is delivering on its promises”

Pros

Customer support is really easy and responsive.

Cons

There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.

“Great service”

Pros

Great service, high-quality software, and a helpful team for setup and queries during the setup process.

Cons

I haven't come across any problems so far.

“Comprehensive booking hub”

Pros

Having everything in one system makes a big difference since we can handle bookings, records and finances all in the same place.

Cons

Tracking progress still requires quite a few workarounds so we end up keeping multiple spreadsheets going alongside the software. The reporting is also below par if you want real detail on what is happening in the business, unless you pay extra for custom reports.

“Slow buggy onboarding experience”

Pros

A few parts of it have been especially helpful. The online booking system, in particular, stands out because it lets us create links for specific treatments. That makes booking much simpler for clients and also helps when promoting certain services directly. Another big advantage is that it's cloud-based so data is stored securely and can be accessed from anywhere. That adds a lot of flexibility and convenience especially when managing appointments and client details while away from the clinic.

Cons

There are still several areas where it needs improvement. The system can be fairly slow at times and that has a real effect on efficiency and day-to-day productivity. The onboarding process also takes longer than expected which is frustrating for new users who just want to get set up and begin using the platform. On top of that, the Customer Success experience has been disappointing, mainly because the team did not seem properly trained on version 2 features or how they should be used. Customer retention should really be part of every interaction and users need to feel supported and valued. There are also multiple bugs still present in the live production system and resolving those more quickly would make the platform far more reliable and improve the overall user experience.

“Centralized GDPR patient records”

Pros

Having a paperless system that stays GDPR compliant is a big plus. All patient notes are kept in one place and every staff member can access them when needed.

Cons

Reports are not very user-friendly and I find them difficult to navigate.

“Easy patient booking system”

Pros

it's booking system has been really convenient, both for me and for my patients. It's easy to use and makes the whole scheduling process much simpler.

Cons

One thing I've struggled with is setting up automated consent forms to send out. That part hasn't felt very easy.

“Learning the system gradually”

Pros

Using it overall has been fine, though I still need a bit more time to fully get comfortable with how the system works.

Cons

I was expecting something more ready to use from the start, instead of having to edit things myself and add forms.

“Slow unresolved support issues”

Pros

Software works well and is easy to use. Communication with the client is also good.

Cons

Customer support is lacking and even a basic issue can take weeks to get resolved.

“Buggy unreliable software experience”

Pros

Platform has a lot of promising functionality sounds impressive on paper and could definitely create efficiencies for the business.

Cons

Unfortunately, the software is full of constant bugs and it has been embarrassing for both my business and it. Support has been very inadequate, replies are slow and they have not been able to resolve the important issues. It is hard to understand how the move to version 2 ended up making the functionality much worse.

“Easy calendar navigation tool”

Pros

Calendar feature has been the standout for me especially since I can jump to multiple pages directly from it without any hassle.

Cons

Prescription feature could use some work and the birthday templates should feel more stylish and fancy.

“Useful calendar and records system”

Pros

Calendar has been one of the most useful parts for me and the records management feature works really well too. The templates come in handy, the marking options for Botox and similar treatments are compatible and the notifications are designed nicely.

Cons

Part I struggled with most was the prescription feature because it feels complicated to use. The birthday templates also look pretty plain and the customer review template still doesn't feel polished enough.

“Feature rich consent platform”

Pros

It comes with everything I need feature-wise. After the consent forms are configured, using it is pretty easy.

Cons

At the beginning, I ran into a few issues with the web-based platform because it kept crashing whenever I worked with photos. That problem was resolved once I switched to the app for handling photos.

“Simple appointment scheduling”

Pros

The calendar is really easy to look at and checking appointment availability is quick and clear. Setting up staff schedules is also simple and doesn't take much effort.

Cons

Sometimes it can be a bit slow when booking an appointment and I've had to refresh the page or log out and back in to get it working properly.

“Helpful onboarding support experience”

Pros

The support team did a really good job helping me get my account set up. After going through the tutorial, the system became easy to use and it works well for keeping things patient friendly.

Cons

At the beginning, it was a little hard to navigate and I think it could definitely use more templates.

“Buggy failed software rollout”

Pros

it does come with a wide range of features and that was easily its biggest advantage. It also seems more specifically built for medical spas and IV therapy businesses.

Cons

Right away, we ran into a huge number of bugs and glitches. Our account manager was rarely available and almost never answered emails in a timely way. To be fair, they did mention ahead of time that there would be bugs and glitches but even with that warning, we were not able to implement the software or use it at all in our day-to-day operations. We ended up switching to Mangomint which I highly recommend and we had it up and running in just one day, really only a few hours. Mangomint also cost less than it. After making the switch, we brought in $1,700 in sales on the first day of launching our company. It was honestly embarrassing that our it account manager could not even walk us through certain tasks in the system especially since he kept running into the same bugs and glitches himself.