Pabau Reviews

“all-in-one platform”

Pros

After comparing a handful of practice management tools and moving off Zenoti, Pabau has been a real step up for our medical aesthetics clinic. The standout benefit is that almost everything we do runs inside a single platform scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory and even review management. Customization has been excellent too. Instead of forcing our clinic to adapt to the software, Pabau lets us set up workflows that match how we actually operate.The automation features have been a huge time saver for the front desk every week, mainly through appointment reminders, follow ups, review requests and marketing campaigns. Also, their support has been top notch: the implementation team solid knowledge base, pre built training materials and live webinars made onboarding feel much easier than we expected for a platform this packed with features. It's also encouraging to see that Pabau keeps shipping new capabilities and actively takes customer feedback seriously.

Cons

One real letdown during rollout was discovering that true two way SMS messaging wasn't available at the time, even though we initially understood it would be included. Since texting is a major part of how we communicate with patients in aesthetics, that missing piece mattered. The good news is the Pabau team was upfront about it and explained that a fix is currently being developed. Like most feature rich platforms, there's still a learning curve just because there's so much you can configure but the onboarding resources and training webinars made the transition noticeably smoother.

“Loved it”

Pros

Setup feels super simple and really thorough. After going through it, I genuinely feel ready to launch my business, knowing Pabau has my back and will support me along the way.

Cons

The only snag I ran into was that my email address wasn't compatible so I had to register with a different email.

“great EMR”

Pros

EMR's overall look is really polished and I like that it includes mass texting options. It also makes it easier to nurture both leads and existing patients. The reports are strong too which helps a lot when you're trying to stay on top of what's going on.

Cons

Getting everything set up definitely takes more than one meeting. I get that it takes time to get it configured properly but it still ends up being a pretty big chunk of time scheduled.

“Strong integrations and AI help”

Pros

The integrations available throughout the system are genuinely useful and the continuous support makes a big difference. Booking and patient notes also feel well thought out everything is organized in a way that makes the workflow smoother. Also, the AI feature is a really solid addition.

Cons

Setting things up can take a bit longer than expected since it requires multiple appointments across different departments.

“Easy to use”

Pros

User experience feels solid there's a clear customer journey and the automation options are actually useful. It's simple to navigate and it offers plenty of integration choices which makes it flexible for different workflows.

Cons

I'm still new to the platform and haven't run into any problems yet. The only thing I'm not thrilled about is the idea of paying for a card terminal but that's basically the main concern at the moment.

“Pabau keeps up with our growth”

Pros

We've been using Pabau as our clinic software for around four years and it's kept evolving and improving throughout that time. The support team has been really responsive and genuinely helpful whenever we need assistance. Over the years, our business has grown a lot and Pabau has been able to grow with us too we're now using it for our membership schemes, lead management, our card terminal and across multiple sites. If you're thinking about switching clinic software or setting up from scratch, I'd happily recommend it.

Cons

Because the platform is still being developed, you sometimes run into minor "teething" issues. That said, they're sorted out quickly and efficiently by the team so it hasn't been a big problem for us.

“Hassle free patient management”

Pros

It is very simple to use and it's helped a lot with patient management. Customer support has also been solid whenever questions came up, the team took the time to explain the features clearly and make sure everything was understood.

Cons

One thing to keep in mind is the time difference between Europe and the USA. Support availability is limited to certain hours which can make scheduling sessions a bit tricky.

“AI integrations are great”

Pros

This platform has been a smooth fit between our front office and back office workflows and it handles lead capture nicely. Everything feels simple to use and the AI integration adds a lot of value for our marketing efforts too. I also appreciate that it connects smoothly with integrations for specific services so we can tailor it to what we actually offer.

Cons

I'm a bit uneasy about customer support relying mostly on AI. When I have a patient in front of me, I'd prefer to be able to get real help quickly instead of waiting for an automated response.

“patient support is nice”

Pros

Outstanding customer support. The specialist I spoke with walked me through how to use Pabau in a clear, step by step way and stayed patient and helpful the entire time. That guidance made the system feel far less intimidating and helped me get up to speed quickly.

Cons

There's a lot of functionality packed into the platform so it can feel a bit overwhelming right at the start. A more organized onboarding flow or better built in guidance inside the app, would make it easier to begin.

“responsive support for practice management”

Pros

Pabau has become an excellent practice management tool for me and I honestly wouldn't manage my Aesthetics business without it. It helps me keep everything running smoothly day to day. Also, the team is super reactive and their customer service has been consistently excellent.

Cons

You have quite a few different elements to explore so there's a learning curve to get fully comfortable with everything. Still, once you get the hang of it, it works really well for our business.

“modern clinic workflow”

Pros

Using Pabau at The Beauty Alchemist has been genuinely fantastic. It's organized our entire patient journey bookings, consultations and communication are all handled in one place so day to day clinic management feels a lot more efficient. The platform itself looks modern, is adaptive to use and keeps improving over time. Also, the support from the Pabau team has been excellent from the beginning to ongoing help which made the transition feel smooth. Overall, it's become a core tool in delivering a professional, smooth, high end experience for patients across our aesthetics, skincare and wellness services.

Cons

There's a bit of upfront input needed at the start. It can take some time but it's part of the setup process and ultimately necessary.

“Feature packed”

Pros

Value for money, super simple to use and it comes loaded with features. I've been using Pabau for my aesthetics skin clinic and it's been really helpful and supportive overall.

Cons

I haven't taken advantage of everything Pabau offers yet since I'm still working through it but there haven't been any problems so far.

“Great clinic flow coordination”

Pros

The biggest help for me is that it keeps everything in the clinic aligned at once. You can quickly tell who's scheduled, where they are in the day, what treatments are currently running and how the schedule is laid out so it's much simpler to manage the overall pace of the clinic.

Cons

Since it includes a lot of operational features, it takes a little time to learn how to get the workflows fully optimized. Once you set it up around how your clinic works though, it ends up being really efficient and cuts down a lot of time.

“easy to use”

Pros

In this tool , everything ties together really well. It feels like a complete system rather than separate tools appointments, notes, communication and follow ups all stay linked up. That makes clinic operations smoother day to day and it gives much better control over how patients are managed.

Cons

There's a small learning curve at the beginning though it turns into a strength once you're past that point. Customization options let you tailor the setup to your clinic's specific needs, it just takes a bit of time to fully get the most out of it.

“Smooth bookings and reminders”

Pros

From a front desk perspective, the biggest win is being able to handle bookings and patient communication all in one place. The calendar layout is clear, reminders are sent out automatically and it noticeably cuts down on missed appointments. Overall, it makes the day feel more organized and a lot less stressful.

Cons

Getting started takes some time because there are a lot of features to explore. Once everything clicks though, the workflow becomes really efficient more of a learning curve than an actual downside.

“Onboardings made easy”

Pros

This really helps with training new staff. After the right templates and workflows are in place, it lays out a clear structure for how tasks should be handled so new team members can follow the process correctly from the start.

Cons

Involves a lot of learning at first, mostly because the platform includes so many features. Once you've used it for a little while, everything starts to feel more adaptive and navigation gets a lot smoother.

“all-in-one bookings”

Pros

Booking management, patient records, forms and communication are all handled in one place which makes day to day work much simpler. The support team has been really helpful and there are plenty of useful features for both aesthetic and medical clinics.

Cons

Getting certain integrations running and completing the initial setup can take a while at first and it may take some help from support to get everything lined up.

“targeted messaging keeps patients engaged”

Pros

Communication and the marketing side feel genuinely strong. I can send targeted messages, automated reminders and follow ups and that really changes how well patients stay engaged over time. It also helps build longer term relationships, not just drive one off visits.

Cons

There are a lot of campaign and messaging options so it does take some time to figure out what works best for your setup. Once you get the hang of it though, the platform opens up plenty of flexibility in how you communicate with patients.

“So good”

Pros

From a finance side, the biggest win is that payments, invoices and treatment packages are handled in a single system. That setup makes it much easier to follow transactions and helps lower the risk of missing items or entering records incorrectly.

Cons

Because there are a lot of financial tools, it can take some time to figure out how to use everything properly. Once the setup is done though, it runs efficiently and becomes simple to manage.

“supportive team that handles everything”

Pros

It's been great seeing how everyone steps in to help no pressure on you to do the lifting or figure things out alone. There's always a dedicated staff member who supports you with every part of the process which really takes the stress out of it.

Cons

No complaints at all. Everything has gone really well so far, with no negative feedback to share. The staff are efficient and the whole system feels simple to use.