Pabau Reviews

“Friendly and thorough support

Pros

What impressed me was how quickly and thoroughly my concern was handled, she was so friendly and took the time to explain everything to me which felt really nice.

Cons

I miss having the option to let my client add a tip on an invoice, it's not a deal-breaker for me but I'm used to that feature and I find its absence inconvenient.

“Outstanding and efficient help

Pros

The customer support has stood out to me as outstanding and nothing ever feels like too much trouble. The support team has been extremely helpful and efficient every time I've needed them.

Cons

So far, I haven't run into any problems, this system works well for my business and at the moment I don't have any concerns or issues related to it.

“Patient and helpful service

Pros

From my experience, customer support has been excellent. The reminder emails and WhatsApp messages are genuinely useful, the support reps were patient and I'd happily suggest this to a colleague.

Cons

It's not really a flaw but I had to invest a fair amount of time getting to grips with all the features and how they work. Still, I genuinely think that after the system is optimised, it will make for an outstanding platform.

“thorough onboarding

Pros

The onboarding process felt easy and very thorough to me. I'd definitely recommend it because the team took time to understand our business needs and apply the right settings.

Cons

Do note that I had to wait an initial 7-10 days while our data was migrated into the system which isn't a real negative but something I would flag if you're trying to get started quickly.

“simple interface for scheduling

Pros

interface feels simple and clearly designed and I find it easy to book appointments, set up email automation and share forms.

Cons

Personally, I was initially thrown off by the sheer number of functions in the app but after using it regularly it quickly became easy to use.

“Steady guidance

Pros

Overall, I've had an excellent experience using this tool. The team went beyond basic training and actually guided me through launching my company, staying patient and supportive throughout which made me feel they truly cared about my success.

Cons

Although a few of the revenue meetings began a bit later than scheduled, I thought that once they did happen they were absolutely fantastic and very productive.

“convenient communication

Pros

Communication has been supportive and convenient in my experience. The team is easy to reach and so far I haven't faced any issues.

Cons

I don't have any negative feedback to share at the moment and I'm really hoping it stays that way.

“aligned clinical workflow

Pros

As a nurse, I use this tool daily for charting and it has quickly become one of my favorite clinical tools. The clean, modern interface makes documentation faster and less stressful, customization fits our clinic workflow well, AI dictation saves me time and even though some terminology feels EU-focused, support has always been helpful when I need clarification.

Cons

The app isn't as simple as the web version, the pop-up windows and navigation don't feel as user-friendly as they do in the browser. I also find myself needing to refresh the app frequently throughout the day to "wake up" the user interface which interrupts my workflow and can be frustrating when I'm switching tasks on the floor.

“Quick and responsive support

Pros

Customer support has really impressed me, as the team is easy to contact, responds quickly and resolves issues fast. I also find the platform logical and simple to navigate, with ongoing support that helps with setup and growth.

Cons

While some procedures involve a lot of steps and felt overwhelming at first if you're unfamiliar, it just took me some time to get used to them. After I invested time exploring the system, the workflows started to make sense and felt logical.

“Valued customer assistance

Pros

What I value most is the strong customer support, smooth onboarding with regular check-ins and access to multiple learning resources. The software itself includes several features I find genuinely useful.

Cons

the onboarding was long but very good because it covers many aspects and the software supports them.

“Sophisticated software with support

Pros

As a user, I've found this software to be advanced and well thought out. The smart features, clear onboarding guidance and responsive support make it stand out for me.

Cons

So far, I haven't come across anything I dislike about this tool. That said, I do think it might be a bit too complex or sophisticated for people like me who only need very basic functionality.

“Integrated workflows and automation

Pros

I rely heavily on the integrated setup for leads, bookings and the mobile app and the automated workflows save a lot of manual work. Reporting issues through the ticket system is easy, integrations were simple to set up and I keep discovering new benefits as I use it more.

Cons

My main frustration is the add-on ecosystem like Marketing Plus and Care Plus, they use credits for the AI features and it feels like the system keeps pushing more 'Plus' options to squeeze out extra features. That makes the overall cost climb quickly and along with the base price the total does add up more than I expected.

“Fast and helpful setup

Pros

The setup process felt quick and easy to me. A single phone call answered all my questions and Bryan was especially helpful when installing the new payment terminal.

Cons

It can be a bit sluggish sometimes, the card reader occasionally takes longer than expected to confirm that a payment has gone through but I don't have any other issues.

“All-in-one and simple platform

Pros

Honestly, everything included feels fantastic and works together well. I find the interface simple and the team is always available whenever I have a question.

Cons

Nothing.... I honestly can't come up with a single fault, they do their job exceptionally well and are so personable that I really struggle to identify any negatives about this company.

“Centralized clinic management

Pros

For me, having everything in one platform makes managing appointments, notes, consent forms and communication much faster and easier. It keeps the clinic organized and saves time for both admin and clinical staff.

Cons

I found the onboarding to be overly complicated and the sudden flood of numerous emails that arrive makes the whole process confusing and hard to follow.

“User-friendly for new users

Pros

This tool has really impressed me as a user-friendly system that's easy to navigate, even for newcomers. What made the biggest difference was the exceptional customer support which made the transition smooth and reassuring.

Cons

Not exactly a complaint but I found the onboarding to be extremely thorough and detailed, which I appreciate because it helps everything run smoothly down the line. Still, it would have been useful to have a clearer heads-up about how many onboarding calls and configuration steps were required so I could have scheduled my time more effectively. Even so, the platform performs very well and the onboarding sessions ended up being quite valuable.

“great implementation support

Pros

So far, I've had strong implementation support and responsive customer service and the system feels comprehensive enough to meet our practice needs.

Cons

As a new user I'm still a bit uncertain but so far everything appears to be working well and I really hope additional add-ons like blood test requests function just as smoothly.

“easy scheduling

Pros

Scheduling appointments with this tool is really easy and I find the customer support reasonably helpful, it also makes finding clients relatively easy.

Cons

I've experienced occasional glitches while clients try to pay in the clinic and that has caused us to lose revenue and sometimes resulted in clients receiving treatment without being charged.

“Excellent support for clinics

Pros

the customer support has been excellent with this tool and I find it very easy to use for managing an aesthetic clinic. The layout feels clean, clear and simple to work with.

Cons

However, I wouldn't recommend it for general medical practices like GP clinics because it doesn't integrate with online pharmacies or diagnostic labs.

“Consolidated business management

Pros

From my experience, the platform is really easy to use and brings all my business management needs into one place. I also like knowing there is round-the-clock support available whenever I need help.

Cons

Honestly, I'm noticing that there is quite a bit of a learning curve, although that's true for most tools, I'm still getting familiar with how the platform functions and won't be able to give a proper evaluation until my business is up and running live.

“Account setup and customization

Pros

I'm glad the team is helping me set up and customize the account for my practice. It feels reassuring to know I'll be able to run and manage everything from one centralized system.

Cons

There's some uncertainty about how the credit system will function for primary care, because I need to use credits on a daily basis and that wasn't clarified before I signed the contract. Onboarding has gone fairly smoothly so far but I'm eager, and a little nervous, to migrate our patient records and find out how easy it is to access the data inside this tool.

“Responsive and communicative team

Pros

My experiences with customer support have been great and I'm impressed by how clearly they communicate. I appreciate how willing they are to talk through problems, find solutions and respond quickly.

Cons

There aren't any major drawbacks for me, although the software is somewhat complex, everyone I work with is helpful during meetings and offers useful advice, so overall I'm satisfied.

“All-in-one clinic management

Pros

I've found the all-in-one functionality extremely useful, since the platform gives me scheduling, patient management, EMR, billing, marketing and analytics in one place. Many users have shared with me that it completely changes how clinics operate by centralizing workflows.

Cons

One thing that frustrated me was how the team for this tool pushed to complete setup so fast that they didn't give me time to fully understand it or to think through alternatives or questions.

“Helpful customer support

Pros

From what I've seen, customer support is helpful and the platform works well as a place to store records, photos and patient consent forms. I feel confident keeping everything organized there.

Cons

There have been times when I've experienced glitches and it failed to send consent forms to patients but this week that problem appears to have been resolved.

“friendly and attentive team

Pros

Everyone I interacted with through this tool was attentive, friendly and eager to help. I truly appreciate all the support I received and feel well taken care of.

Cons

I can't point to any real downsides here, I'm genuinely pleased with the decision to connect my small business to this service and feel it was a smart move overall.

“Clear guidance through updates

Pros

Customer support has been fantastic in my experience, especially when guiding me through updates and changes. I appreciate how clearly they explain things and make them easy to manage.

Cons

There isn't a lot I can criticize in terms of negatives. The only real issue I run into is that, when things are busy, it can be surprisingly difficult to book those earlier catch-up sessions as often as I'd like.

“Quick and thorough responses

Pros

What impressed me most was how thorough and fast the team remained. I felt that every question I asked received a warm, knowledgeable and helpful response.

Cons

I can't come up with any negatives because they tailored everything to my needs with remarkable attention to detail and I've been pleased so far.

“easy and reliable system

Pros

I'm impressed by how easy the system is to operate, without unnecessary complexity. It still offers a wide range of features that I rely on to run my business smoothly.

Cons

From my experience, the lab and prescription integrations could be more aligned and easier to navigate for US-based companies.

“Unified workflow for clinic efficiency

Pros

What I value most is how smoothly the platform brings every part of my clinic together, from records and scheduling to consent forms, marketing and reporting. I find it reliable, easy to use and supported by a knowledgeable team that's always ready to help.

Cons

At first I found the system has a learning curve because it's so feature-rich and comprehensive but once I'm familiar it's very efficient. Sometimes updates need a bit of adjustment, though the support team always respond quickly to walk me through any changes as they happen.

“Well-organized and time-saving

Pros

I find the platform friendly and well organized which makes handling appointments, client records and communication much easier. Having everything in one place has saved me a lot of time.

Cons

umm it felt a bit overwhelming because there are so many features to explore but after I spent some time learning it, navigating the app became noticeably easier and more simple.

“simple and transformative platform

Pros

Honestly, I'm blown away by this all-in-one clinic platform because it keeps patients, appointments, notes and marketing organized in one system. I find it simple, fast and truly impactful for medical and aesthetic practices.

Cons

My main gripe is with the e-prescription function, I really wish it could transmit prescriptions directly to pharmacies electronically, rather than relying on fax or email, because most pharmacies rarely monitor those channels.

“Responsive support for bug reports

Pros

Whenever I report a bug, I receive a reply by email which reassures me. The strong customer support makes this platform feel reliable for business use.

Cons

From time to time, I run into recurring system-level bugs that disrupt how the platform behaves. Occasionally this causes the customer data we manage to be inaccurate or presented in a confusing way.

“supportive team

Pros

Everyone on the team has been professional and genuinely helpful and I've enjoyed working with them. I appreciate how efficiently customer support handled my setup and the platform's features feel clear, powerful and easy to use.

Cons

I'm generally impressed by each and every feature this tool provides which means there's not much I can identify as a downside or something I like least about it.

“Easy CRM navigation

Pros

I'm using an all-in-one CRM that's simple to navigate and I've had excellent experiences with customer support. The wide range of tools allows me to manage everything from one dashboard.

Cons

Marketing Plus is not what I expected and I don't feel it delivers good value for the price since it's fairly costly. I also wish they offered more ongoing complimentary support tailored to small or newly established businesses.

“Outstanding and accessible service

Pros

service is outstanding and genuinely helpful which makes it feel worth the cost. It's simple to use and I know help is always available whenever I need it.

Cons

So far I haven't run into any problems. In my experience they're consistently on top of things, reply very quickly and are always friendly and informative.

“Supportive and informative staff

Pros

Team is incredibly supportive and informative which has helped improve my confidence to tackle the system when it feels so overwhelming.

Cons

there's a huge amount to learn about this tool and I really can't expect to figure it out alone. I also need to reserve many hours to fully encompass the whole system.

“aligned compliance and admin

Pros

Using this system gives me confidence that my practice remains compliant and professional and it shaves off a huge amount of administrative time. My patients find the interface easy to use and because of that I can concentrate far more on caring for them instead of getting bogged down in paperwork.

Cons

I do notice there's a learning curve when you first start and a few parts of the app could be smoother. From time to time it does throw a glitch but I've found the support team responds fast and usually gets things fixed quickly.

“Efficient bundled tools

Pros

Having everything bundled into one platform makes a big difference for me. All the tools I rely on live together and my daily workflows stay smooth and efficient.

Cons

Honestly, I haven't run into any problems yet, everything behaves as it should and I haven't had any issues so far.

“Strong support :)

Pros

What really stands out to me is the team's support and the onboarding experience. I can reach out for help easily whenever I need it. The platform feels simple and has helped me cut down on admin time.

Cons

After signing up, I found the wait to get login details really long and it felt like I had to go through too many separate meetings with different people.

“Smooth transition for new practice

Pros

During a Google search, I came across this platform while moving my cosmetic injection practice from home to a physical location. I needed scheduling, multiple payment options and loyalty programs. This solution offered all of that. The setup felt easy and I felt genuinely supported throughout.

Cons

I'm not crazy about the credit system used here. I also wish SMS messaging came built in, though I understand you need to be cautious about overusing text messages. Additionally, some functions are only accessible when I'm on a desktop computer and I would love to have those same features available on my iPad.

“fast, clear and helpful support

Pros

Excellent customer support left a strong impression on me. Responses were fast and clear and I was guided step by step to resolve my issue. The interface feels simple and the screenshot feature helped a lot.

Cons

Overall, I didn't find anything to complain about, the interactive service and the chance to explain my issue thoroughly led to a positive outcome and made accessing my Outlook account easy.

“Centralized, simple management

Pros

One thing I truly value is having everything needed to run my business in one place. I find the patient and client management features easy to use. The platform is pleasant to navigate and the support has been consistently reliable. Even though it's not the cheapest option, it feels like good value because help is always available.

Cons

Okay so... I'm still fairly new to this platform and up to this point I've been very pleased with every aspect I've tried. So far I haven't discovered anything about it that I dislike.

“excellent support

Pros

Using the platform feels effortless for me. Everything is centralized, so managing my clinic from one spot is easy. Regular setup meetings and strong customer support made onboarding much smoother.

Cons

For me, there haven't been any issues, the switch to the software was convenient. Whenever I've had questions, I've received plenty of communication and support.

“Efficient business transformation

Pros

Since adopting this system, I've noticed a real transformation in how my business runs. Operations feel more efficient and client support has improved. The setup process was stress-free and communication stayed clear throughout. Professional guidance from start to finish gave me confidence.

Cons

The system is incredibly comprehensive and I know I would have had a hard time setting it up by myself, the configuration alone would have been overwhelming. Fortunately, their team handled every step of the implementation and setup for me, communicating along the way which kept things moving smoothly and saved me from a lot of stress and frustration.

“Excellent customer support

Pros

Customer support continues to impress me. The team is very helpful during setup and remains efficient in daily use.

Cons

For me it was a bit confusing to get used to since it contains so many features which can feel overwhelming at the beginning.

“Organized business management

Pros

Overall, the platform has been fantastic for organizing and running my business. I can now monitor doctors and keep complete records of patient procedures with ease.

Cons

I'm frustrated by the recurring bugs and glitches we've spotted while using the platform and despite reporting them multiple times the product team still hasn't managed to resolve those issues for us.

“Impressive success team and platform

Pros

Coming from an IT background, I've been especially impressed by the success team and the overall business model. I noticed the rebuilt system right away and onboarding support has been consistent. I never felt abandoned after signing up. The software has met and exceeded my expectations and I can focus on growing my business instead of fighting slow tools.

Cons

Probably my main piece of feedback right now is how many emails I get with follow-ups and post-meeting summaries. When you're having two or more calls a week with the success team, the volume can feel like too much and I'm starting to tune them out. I expect the frequency will drop as we move further into onboarding but on the flip side, all those touchpoints also show that the software and team are very capable, which is exactly what I needed.

“simple aesthetic clinic platform

Pros

Launching my new aesthetic clinic became much easier with this platform. The interface feels simple and support responds quickly. These tools have saved time, reduced stress and improved the experience for my clients.

Cons

There were a couple of small hiccups, the system went offline for around an hour but I later discovered it was due to a scheduled update. Apart from that, I can't fault it, everything integrates really smoothly.

“Great value with supportive team

Pros

The level of customer support genuinely surprised me, especially for the price. I feel like I'm getting real value. I also appreciate that patients can manage their own diaries which adds convenience.

Cons

Honestly, I don't think it's a major problem but it would be useful to have a dedicated dentistry category since that field leans much more toward aesthetics and the current setup feels a bit generic for those needs.

“aligned workflows and organization

Pros

Growth feels more manageable since I started using this tool. Everything stays organized and my daily focus is clearer. The interface is easy to navigate and the team I work with has been consistently supportive.

Cons

Nothing.... I haven't found any negatives so far, this tool has been incredibly helpful! I truly don't know what I would do without their support and features. They have been instrumental in driving my business's success and I owe a lot to what they've enabled.