“automation keeps improving”

Pros

It's nice to see the software getting better over time and the automation is something I really appreciate.

Cons

There are still occasional software issues but they happen much less often now.

“powerful automation features”

Pros

There are plenty of automated tools built in, including consent forms, medical information, reminders, follow-ups and review requests.

Cons

Getting familiar with the system was challenging at first but support has been incredibly helpful and supportive throughout the process.

“Great support and powerful tools”

Pros

There's a wide range of features and whenever we need help, we can actually talk to a real person instead of being left to figure things out alone.

Cons

It takes time to learn because it's very technical but support has really guided us through the process step by step.

“Amazing reporting tools”

Pros

Reporting system has been excellent. It lets you generate a wide range of reports and they're available instantly which is really helpful.

Cons

One downside is that there's no contact number to reach an agent or customer support directly. Relying on online chat can slow down operations because of the delays.

“patient-friendly booking and support”

Pros

Using it has been very easy and it's also really patient-friendly. Online booking works well and the automated processes remove a lot of the busy work from the team. On top of that, the it team has been incredibly attentive and helpful and they're clearly committed to making sure you succeed with the software.

Cons

Two-way texting still isn't available. Integrated labs also haven't been added yet and sending controlled substances through eRX isn't possible without using a third-party option.

“flexible plans and friendly design”

Pros

Working with it feels very approachable and the software itself is user-friendly. It gives you plenty of options and being able to create your own plans is a really fantastic feature.

Cons

At the beginning, during onboarding, I was mostly left to figure things out by myself which was quite frustrating. On top of that, the setup process took a lot of time and wasn't easy.

“boosts bookings and sales”

Pros

This booking system has been excellent for increasing sales and helping with upselling. The team is wonderful to work with and their communication has been consistently clear and reliable.

Cons

One thing that is still missing is Instagram integration for a live "Book Now" button which some other booking platforms already offer.

“Amazing support”

Pros

Online booking works really well, the support team is responsive and the reminders are very useful.

Cons

Navigating the system can feel a bit complicated and it often needs corrections.

“all-in-one practice management”

Pros

It's very user-friendly, yet it still includes the advanced features needed to make practice management feel like a complete all-in-one solution.

Cons

Everything has been working really well up to this point. The only thing I'd like to see is the option to add my own SMS provider.

“powerful marketing and client tools”

Pros

The marketing tools are really useful and the client data management works well for keeping everything organized. I also appreciate the migration and integration support which made the transition and setup much more manageable.

Cons

Staff scheduling still needs improvement and enforcing deposits could be handled better.

“comprehensive admin support”

Pros

It covers a lot and gives my business the structure it needs which makes all the admin work much more manageable. The online portal also creates a really good experience for customers.

Cons

It can feel complicated at times but I've found customer support, that is absolutely brilliant and they help me manage and navigate the business much better.

“all records in one place”

Pros

Having support readily available has been a big plus and it's really useful being able to manage stock while keeping all medical and consent forms together in one place. The team got the account set up and merged my data very quickly which made the whole process much easier.

Cons

Bit complex at first but once everything is set up, it works fantastically. There's also plenty of support available from the team whenever needed.

“fantastic fit for our clinic”

Pros

Right from the start, it has been an excellent match for our clinic. Getting everything set up went really well and the support team was incredibly helpful the whole way through. It takes care of most of our day-to-day operations efficiently which helps the clinic run much better overall. The virtual consultation and SMS features have been especially useful since they make communication with clients much more convenient. I'd definitely recommend it!

Cons

it is a great system although I initially expected the setup to be difficult. Fortunately, their support team was very helpful throughout the entire process.

“helpful support and useful desktop”

Pros

Customer support has been really good. I'm on the chat most days and I usually get answers to my questions within a couple of hours. The reminders, pre-care and aftercare features are excellent and the desktop version is very pleasant to work with.

Cons

App however, just doesn't keep up with the desktop version of it which is disappointing because that's what we rely on most. This was something we made clear to the agent when it was originally sold to us. Even the basic functions don't always work properly-our clients haven't received reminders for more than two weeks now. In my opinion, the core features need to be working flawlessly before any new ones are added.

“Flexible multi-location integrations”

Pros

Switching between different companies and clinic locations is really easy and it connects well with several apps like iCal, Stripe and Mailchimp.

Cons

The SMS feature ends up being a lot more expensive compared with other platforms.

“secure records and perfect training”

Pros

Having all patient records protected and still quickly accessible with a PIN when needed is a big plus. It also makes it simple to pull regular reports and keep an eye on how the business is performing. On top of that, the training team provides a lot of support which really helps when trying to get the most out of it.

Cons

Adding forms in it could definitely feel more user friendly. Customizing things to match personal preferences is also not very easy and getting it the way you want can be a challenging process that requires more advanced skills.

“Excellent support every time”

Pros

Whenever help is needed, the support team is there and responds really well.

Cons

There were a few minor hiccups while switching between systems but everything ended up getting resolved.

“friendly team and stellar support”

Pros

Everyone at it has been friendly, knowledgeable and consistently delivers excellent customer service.

Cons

There's nothing I dislike about it.

“packed with useful features”

Pros

There are plenty of features available and the face mapping is especially good.

Cons

Getting started isn't very simple because there are so many options to work through at first.

“almost everything I need”

Pros

Right now, it has pretty much everything I need, aside from a few features that are still on the way.

Cons

A handful of features aren't available yet, even though I expected them to already be working.