Pabau Reviews

“booking and scheduling win”

Pros

Booking and managing appointments is really easy. It works well when you have several staff members and offer multiple treatments.

Cons

We have run into a few glitches when using multiple locations. They are usually fairly easy to sort out once we notice the errors. Setting up treatments does take quite a while and feels a bit long-winded.

“confusing commission reports”

Pros

It's an improvement over the system I used before but beyond that there really isn't much that stands out in a positive way.

Cons

Reporting feels overly complicated and the numbers don't seem to add up. Because of that, you're never really sure whether you're paying the correct commission.

“powerful features for patient flow”

Pros

Patient journey feels very easy and the leads, voucher and packages features are really powerful.

Cons

Setup options layout can be a little confusing at times.

“automation and photo dosing shine”

Pros

Automation tools are really helpful and being able to mark doses directly on patient photos is a standout feature.

Cons

Button layout could be presented a bit better but it's only a small issue.

“handy features for daily use”

Pros

Simple to use and it covers everything we need. There are plenty of useful features included.

Cons

It would be better if it allowed double booking and let us add extra columns without needing a separate login.

“highly customizable design options”

Pros

There's a lot of flexibility here especially when it comes to customizing the design and adjusting different settings.

Cons

Interface isn't the most user-friendly and it could definitely be improved.

“feature-packed and highly customizable”

Pros

There's a wide range of features included which has been really useful. The before-and-after photo option works well and there are plenty of templates available to choose from. I also appreciate that the support team is willing to integrate PDF forms and help tailor things to match your branding.

Cons

Getting hold of customer support isn't always easy. I would have preferred a dedicated phone number and clearer opening hours, because most communication happens through email or by requesting a callback. That's not ideal when the software stops responding or you need something fixed quickly. The pricing is also quite high especially since you end up paying extra it subscriptions for additional staff, text messaging, marketing features, API integrations and an iPad is needed to use the patient journeys function.

“helpful reminders and aftercare”

Pros

Sending reminders, feedback forms and aftercare information to clients is really easy which saves a lot of time. It also does a good job of pulling patient data into a format that's simple to access and manage.

Cons

Every now and then, a glitch comes up and some forms don't get sent to certain clients. The software could also benefit from a more modern design and an overall visual refresh.

“powerful marketing toolkit”

Pros

There are plenty of features included and the marketing tools work really well.

Cons

It isn't very simple to use and the diary and appointment booking process takes more time than it should.

“booking management works well”

Pros

Getting around the system is easy, managing bookings is simple and the layout is clean and well organized.

Cons

Process of booking appointments can feel a bit slow.

“helpful calendar setup”

Pros

The calendar system works really well and is simple to use.

Cons

Platform can still feel a little less simple than it should be.

“constant updates and useful features”

Pros

it has been working really well for us and the company is consistently adding new features while also updating and improving the software that's already there.

Cons

Getting everything set up and creating the forms took quite a long time.

“helpful booking and training tools”

Pros

The color coding makes everything easier to follow and booking appointments is easy. The training was also really helpful.

Cons

The reporting isn't very clear right now and it would be better if it included more detail.

“complete clinic management boost”

Pros

it feels like a very complete system, bringing together a wide range of features such as patient bookings, marketing, payments and stock control. All of these tools are really useful for delivering a high-quality patient experience while also supporting overall business success. The customer support is excellent as well-quick to respond, efficient and always willing to provide training.

Cons

At this point, there is really nothing we dislike about it. It has been an excellent product and a worthwhile investment for any business.

“all-in-one salon essential”

Pros

Running a salon day to day feels much more manageable with this because it includes all the tools you need and the system is easy to use.

Cons

Getting fully comfortable with everything does take a bit of time and effort at the beginning.

“clean interface and helpful training”

Pros

Getting started with the interface was pretty easy, even as a new user and I was able to adapt to it quickly. The training has also been really good.

Cons

The calendar feels less user-friendly than the rest of the system and I'd really like the option to overlap bookings.

“better scheduling and booking”

Pros

Even though we have not fully used the entire suite yet, the diary management and clearer appointment visibility have already improved our efficiency and helped with time management. The external booking feature has also made things better for clients and the ability to book on their own has been met with positive feedback.

Cons

We are still getting familiar with everything the platform can do so we will review it again at some point in the future.

“flexible setup for every business”

Pros

it is easy to customize so it can be tailored to the specific needs of each individual business.

Cons

It sometimes logs you out while you are still in the middle of working.

“quick to learn and reliable”

Pros

Software was easy to use and it didn't take long to understand how everything works. Most of the time it runs without any real problems which has made it dependable to use.

Cons

Every now and then there are technical hiccups although they seem unavoidable. It can also feel a bit slow at certain times.

“mobile access works brilliantly”

Pros

Being able to use it from my phone and iPad at home has been really helpful especially for marketing and I also appreciate how photos can be assigned to individual clients.

Cons

One thing that takes a bit of adjusting is that the app works slightly differently from the desktop version so it can be a little harder to fully get used to at first.