Pabau Reviews

“flexible integrations that connect everything”

Pros

One thing that really works well here is the flexibility. The webhooks are useful and you can connect almost every part of the software with other services which makes it very adaptable.

Cons

The downside is that SMS ends up being quite expensive. Credit card integration also adds extra costs because you pay the merchant processing fee as well as Palau's own fee.

“pos and stock tools shine”

Pros

The POS and stock management features have been really useful for us.

Cons

Nothing to complain about at this point, though we have only been using it for a month.

“very practical platform”

Pros

Using it has been a really positive experience for me and it feels very practical for day-to-day use.

Cons

I honestly don't have any complaints about the system.

“organized and professional workflow”

Pros

It made my workflow feel much more organized and professional.

Cons

Everything has been good and there is really not much I dislike about it.

“solid data flow and integration”

Pros

Data transmission and integration work really well and the overall flow between them feels reliable.

Cons

One thing missing is a mobile app for the Android platform.

“helpful guidance”

Pros

From the start, the software has been easy to use and it has been very helpful in walking us through the different processes.

Cons

It does feel more tailored to the beauty industry but other than that, I have not run into any issues so far.

“simple to use”

Pros

Getting around it is really easy and the system is very easy to use overall. I'd definitely recommend it.

Cons

Honestly, there isn't anything I dislike about it. It's an excellent all-around product.

“fantastic support and setup”

Pros

System feels very user-friendly and the support I received during setup has been fantastic.

Cons

It was a bit difficult at first to customize when working across multiple locations but hopefully that will be sorted out soon.

“user-friendly”

Pros

Navigation is easy, there are plenty of features available and the whole system is very simple to use.

Cons

It still asks for a PIN even when no changes have been made to the record.

“powerful features for business”

Pros

The feature set is quite advanced and it stores a lot more information which should be really valuable for my business.

Cons

Getting around the system isn't very simple and while the help guides are decent, they could definitely be improved. It also really needs an Android app. It runs very slowly and crashes and it doesn't work well without Wi-Fi.

“All in-one clinic workflow”

Pros

Having everything integrated in it has made the day-to-day running of our business much more aligned. It saves us a lot of time and helps us deliver a professional, efficient service to our customers. The patient records and prescription tools are an excellent fit for our aesthetics clinic as well-they're easy to use while still letting us keep detailed notes, photographs and other important patient information.

Cons

Because the software is quite feature-rich, it does take a bit of time to learn how to make full use of everything. That said, the trainers are excellent and always willing to provide guidance and advice whenever it's needed.

“helpful automations and integrations”

Pros

Using it has been a really positive experience overall. The automations for questionnaires and consent forms save a lot of time and the Stripe and Xero integrations are very useful. Managing staff is easy, communication with patients works well and following up with leads is simple too.

Cons

One issue is that emails sometimes end up in spam, the calendar tends to malfunction quite often and there is no option to add text boxes on e-papers.

“tailored features and uk e-prescribing”

Pros

Freedom to customise the system and make so many parts specific to my company has been a real plus. The electronic private prescription feature is also very valuable especially because it complies with UK law and lets us send prescriptions to any pharmacy.

Cons

One thing missing is an Android version of the app. It definitely wasn't a deal breaker for me but it would make the product much more useful across different platforms.

“excellent patient records”

Pros

Having this software in place gives us a patient record system that feels very similar to Primary Care NHS software. It also lets us accept online bookings directly through our website and makes communication with patients much easier.

Cons

It does take proper training to use the system efficiently. Without that training and support from the it team, it would be difficult to get the most out of it.

“simple navigation and training”

Pros

Getting around the system is fairly easy and the training from support was excellent.

Cons

It would help to have video conferencing available in the waiting room so information can be provided while the patient is waiting.

“clear visuals & friendly workflow”

Pros

Functionality is great and the system feels user friendly. The visuals are also really good and make it easy to see what is happening within the practice.

Cons

Everything was fairly easy but it still takes a little time to get used to when you are new.

“custom forms and instant confirmations”

Pros

The design looks really polished forms are easy to complete, appointment confirmations and cancellations come through instantly and there's plenty of room for customization.

Cons

One thing that's frustrating is the use of American date formats since we're in the UK. Also, adding images to newsletters can be a bit tricky.

“Easy training”

Pros

Once you start using it, it feels logical and user-friendly. The support has been really helpful too, both through the training videos and the almost instant replies whenever questions come up.

Cons

There were a few glitches during the system setup especially with data transfer but hopefully those issues have been sorted out by now.

“helpful support and handy templates”

Pros

Getting started was backed by really great training and support from the team. The software is easy to use for scheduling, collecting payments, sending reminders and sharing information. It also comes with a huge library of templates that can be customized to fit what you need.

Cons

There is definitely a steep learning curve when using clinic software for the first time but that would probably be the case with any system.

“much better after training”

Pros

Once I completed the training, the software became easy to use.

Cons

At first, it was a little confusing especially the invoicing part. After some practice, though, it became much easier to handle.