“all-in-one system value”

Pros

Having everything in one place is a big advantage and the overall capability of the system makes it possible to manage it all within a single platform.

Cons

It takes quite a bit of learning to use the system effectively. There were also a few communication hiccups along the way although that issue seems to be resolved now.

“well organized and simple to use”

Pros

Using the software feels very easy and everything is laid out in a really organized way. The team is also good to work with.

Cons

I emailed the team about an issue I have been running into with the software but I still have not heard back. I sent the message over the weekend and now it is already Tuesday.

“online bookings cut admin”

Pros

Since moving over to version 2, I've started to see the advantages of the updated system. The online booking integration has taken a lot of pressure off my clinic admin because patients are able to book appointments directly online.

Cons

Customer support does help but responses can be slow. There have also been a few teething issues with the migration and some of the automated services I had set up before aren't working right now so they need to be configured again.

“broken app and risky setup”

Pros

The it app doesn't actually function as an app because it just redirects me to the website. Newsletters also come out completely different from how they were designed in the system. On top of that, contact payment failures mean payments are not going through. The whole project feels like a mess and it's not something I'd trust if you don't want to put your business at financial risk.

Cons

I honestly would not recommend using it for your business because you could end up losing out badly.

“powerful scheduling and automation”

Pros

Scheduling and EMR tasks feel much more manageable with this system and the automated features are really useful as well.

Cons

Flow in this tool needs urgent attention. When it comes time to select a consent form, if the wrong one is clicked by mistake, there's no way to go back and choose the correct form. That really should be fixed as soon as possible.

“Perfect tools for practice management”

Pros

Using the it app has been a really positive experience especially because the interface feels user-friendly and the patient management system is so complete. The appointment scheduling feature stands out in a good way making booking convenient and handling automated reminders without hassle. On top of that, the way it integrates with other systems and the strength of its reporting tools make it extremely valuable for running my practice more efficiently.

Cons

One thing that has been less ideal with the it app is the occasional lag when opening certain features since that can slow my workflow down. The initial setup and customization also took more time than expected and felt a bit complicated. It would definitely help if the navigation were more simple and the onboarding process for new users was more aligned.

“all-in-one platform with exciting updates”

Pros

Having everything built into one system is a big reason I chose it. The upcoming features were also a major selling point for me and I'm really looking forward to when they become available to use.

Cons

A few tasks take more steps than they should. For example making a staff member available for online bookings involves going through several actions just to complete that one setup.

“forced rollout with too many bugs”

Pros

version 2 doesn't feel ready to use yet but it's being pushed out anyway. it Classic worked really well. We were told version 2 would handle everything but there are still a lot of bugs and quite a few features that just aren't usable.

Cons

There are too many linked fields and you can't delete them when needed.

“fantastic support team”

Pros

One thing that really stands out is the customer service. The staff are knowledgeable, quick to respond and always help get things sorted right away.

Cons

I'm still having trouble with invoices and with uploading photos in a way that stays organised.

“all-in-one practice tracking”

Pros

Having appointments, patient information and payments all stored in a single database makes everything much more organized and convenient to manage.

Cons

Certain parts of the interface are not very simple so they can take a bit of time to figure out.

“Pabau after one year”

Pros

I like the smooth transition from clinical notes to photos, appointments, and admin tasks. Importing photos is easy, and they can be displayed side by side.

Cons

I would like easier direct entry to fields such as medical history, family history, social history rather than only have it automated from the medical questionnaire form. Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc

“Pabau is a learning curve but is delivering on its promises”

Pros

Customer support is really easy and responsive.

Cons

There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.

“Great service”

Pros

Great service, high-quality software, and a helpful team for setup and queries during the setup process.

Cons

I haven't come across any problems so far.

“Comprehensive booking hub”

Pros

Having everything in one system makes a big difference since we can handle bookings, records and finances all in the same place.

Cons

Tracking progress still requires quite a few workarounds so we end up keeping multiple spreadsheets going alongside the software. The reporting is also below par if you want real detail on what is happening in the business, unless you pay extra for custom reports.

“Slow buggy onboarding experience”

Pros

A few parts of it have been especially helpful. The online booking system, in particular, stands out because it lets us create links for specific treatments. That makes booking much simpler for clients and also helps when promoting certain services directly. Another big advantage is that it's cloud-based so data is stored securely and can be accessed from anywhere. That adds a lot of flexibility and convenience especially when managing appointments and client details while away from the clinic.

Cons

There are still several areas where it needs improvement. The system can be fairly slow at times and that has a real effect on efficiency and day-to-day productivity. The onboarding process also takes longer than expected which is frustrating for new users who just want to get set up and begin using the platform. On top of that, the Customer Success experience has been disappointing, mainly because the team did not seem properly trained on version 2 features or how they should be used. Customer retention should really be part of every interaction and users need to feel supported and valued. There are also multiple bugs still present in the live production system and resolving those more quickly would make the platform far more reliable and improve the overall user experience.

“Centralized GDPR patient records”

Pros

Having a paperless system that stays GDPR compliant is a big plus. All patient notes are kept in one place and every staff member can access them when needed.

Cons

Reports are not very user-friendly and I find them difficult to navigate.

“Easy patient booking system”

Pros

it's booking system has been really convenient, both for me and for my patients. It's easy to use and makes the whole scheduling process much simpler.

Cons

One thing I've struggled with is setting up automated consent forms to send out. That part hasn't felt very easy.

“Learning the system gradually”

Pros

Using it overall has been fine, though I still need a bit more time to fully get comfortable with how the system works.

Cons

I was expecting something more ready to use from the start, instead of having to edit things myself and add forms.

“Slow unresolved support issues”

Pros

Software works well and is easy to use. Communication with the client is also good.

Cons

Customer support is lacking and even a basic issue can take weeks to get resolved.

“Buggy unreliable software experience”

Pros

Platform has a lot of promising functionality sounds impressive on paper and could definitely create efficiencies for the business.

Cons

Unfortunately, the software is full of constant bugs and it has been embarrassing for both my business and it. Support has been very inadequate, replies are slow and they have not been able to resolve the important issues. It is hard to understand how the move to version 2 ended up making the functionality much worse.