Pabau Reviews

“powerful features and quality”

Pros

There's a broad set of advanced features here that can make day-to-day work much faster, more efficient and a lot more productive and the overall quality feels very great.

Cons

Learning the system has been more difficult than I expected although that's largely because I've had limited time to devote to it and my IT skills are fairly basic.

“Feature rich EMR solution”

Pros

Just getting started with it and it has already delivered on value, support and features. I tested three other EMR platforms before this and it clearly offers more than the others.

Cons

The one downside is that the company is based in the UK while I'm in the US. Even with the time difference, they've still made the effort to make sure I'm fully supported.

“Easy private clinic management”

Pros

Right away, the system feels ergonomic and easy to use. It brings together everything needed to manage a private clinic in one place which makes day-to-day work much more convenient.

Cons

One thing to keep in mind is that suggested improvements can take a while to be implemented although that makes sense considering how many clients and users rely on the platform.

“Organized client journey tracking”

Pros

Keeping up with each client's journey has been really useful. It helps me stay on top of things so I don't miss taking photos or completing any of the forms that need to be done.

Cons

Every now and then some features glitch or stop me from saving new information. The good thing is that it usually fixes these issues pretty quickly.

“Helpful responsive IT support”

Pros

Whenever I ran into a couple of issues, the it team was very helpful in getting everything sorted out quickly and also suggested a few alternative ways to handle things.

Cons

The system can be slow at times and occasionally lags. Sections like leads, reports and a few others sometimes take a while to load.

“All in one clinic management”

Pros

Having everything in one system is what I appreciate most about it. Scheduling appointments, managing client records and processing payments all feel very aligned and organized. It has saved me a lot of time on admin work and the automated reminders have also helped cut down on no-shows. Overall, it makes day-to-day operations much simpler and more efficient.

Cons

At this point, I really haven't run into any major drawbacks. My experience has been very positive and it has worked reliably for everything I need.

“High touch onboarding experience”

Pros

The onboarding went far beyond what I expected. Switching software usually feels like a tough task but this actually felt more like working with a true partner. it really delivers that high-touch, white-glove experience and the Slack integration makes a bigger difference than most people would think because it keeps everything moving quickly.

Cons

Honestly, I have a hard time pointing to anything I liked least about the service. I went into the move to a new EHR expecting it to be overwhelming, time-consuming and something I would have to manage mostly on my own over several days. Instead, the it team made onboarding feel exceptionally well handled from the beginning. They were organized, used Slack to keep project management convenient and took the time to really understand how my business works. Because of that, any possible obstacle was handled before it ever became an issue for me. It's uncommon to come across a company that provides such a polished, hands-on setup experience all the way through.

“Comprehensive patient engagement software”

Pros

Right from the start, the staff were excellent at helping move our data over from the previous provider and they also provided plenty of training. The academy is easy to use and once patients are registered, they generally find it simple to book appointments and access the portal. There are also lots of useful ways to keep patients informed about treatments and what they involve. Being able to prefill forms, along with the AI and macro features, is a real advantage.

Cons

Setting up forms and services can feel very long-winded and unnecessarily complicated. There are no direct links to individual treatments which would be helpful. The need to earn or purchase SMS credits can also get very expensive for a small business and it would be much better if WhatsApp were integrated into the system. Another limitation is not being able to add an editable table into treatment notes which would make it much easier to view ongoing treatment details, such as laser settings, all on one page instead of spread across multiple notes.

“Easy setup business solution”

Pros

Getting started with it was easy and the team has been really supportive both during setup and afterward. It covers all the key areas needed to run a business and the pricing feels very reasonable for what's included.

Cons

Though, it can be quite slow and it does run into issues more often than I'd like. Every now and then, searching for a patient by telephone number is also a bit difficult.

“Customizable patient booking software”

Pros

it's interface felt clean and easy and booking appointments is really simple. The support team has been incredibly helpful whenever something comes up and they always do their best to sort issues out as fast as possible. It's also been easy to customize my own features which has made managing patients much more convenient. There are occasional bugs and issues but they're usually fixed quickly and we're kept updated on how long it may take which is really useful.

Cons

Setup process felt a bit overwhelming only at start but the staff were very supportive. Now that video screen recording links are available for reporting problems, it's much easier to show exactly what's going wrong and that makes it a lot simpler for the team to understand and help resolve the issue.

“Well supported practice management”

Pros

Getting the software set up was much easier thanks to the excellent support team. It offers a lot, from notes and records to email so there is plenty built into it.

Cons

There is definitely a lot to learn and that has not been simple for me at my age. That said, the support team has been very helpful and I still reach out for help from time to time.

“Reliable healthcare management software”

Pros

Customer support has been excellent and the system overall works really well.

Cons

The overall white design feels a bit plain and not very engaging. I'd like to see more color used to better separate the booking stages.

“Simple booking analytics tool”

Pros

Booking online is simple to use and the reports and analytics are really useful. The staff has been amazing too especially having access to them through video calls.

Cons

Nothing really applies here. The whole experience has been wonderful from beginning to end and customer support was fantastic to work with on every call.

“Outstanding customer support service”

Pros

Georgina from Customer Support has been absolutely fantastic and has helped me with everything I've needed assistance with.

Cons

At the beginning, it can feel a bit overwhelming especially if you're a new user getting familiar with it.

“Friendly and thorough support”

Pros

What impressed me was how quickly and thoroughly my concern was handled, she was so friendly and took the time to explain everything to me which felt really nice.

Cons

I miss having the option to let my client add a tip on an invoice, it's not a deal-breaker for me but I'm used to that feature and I find its absence inconvenient.

“Outstanding and efficient help”

Pros

The customer support has stood out to me as outstanding and nothing ever feels like too much trouble. The support team has been extremely helpful and efficient every time I've needed them.

Cons

So far, I haven't run into any problems, this system works well for my business and at the moment I don't have any concerns or issues related to it.

“Support driven innovation platform”

Pros

The support team has been excellent and I really appreciate having the chance to share suggestions for new and innovative ideas on the platform.

Cons

There have been a few glitches here and there but someone is always available to help almost immediately. You also have to pay extra to access certain marketing features.

“Professional clinic support solution”

Pros

After nearly two years of using it, I can say the customer service alone makes it worth the cost. I'm really happy with the way the system performs and the advisors are always there to help keep everything running professionally and without issues.

Cons

My only concern is the pricing which feels quite high. I do think it would be nice if they lowered the cost a bit especially for long-term loyal customers.

“Comprehensive patient management software”

Pros

The patient management system is very comprehensive, covering all the important documentation and safeguards and the customer support has been excellent throughout.

Cons

Size of the onboarding process felt a little overwhelming but with help from the different it teams, I quickly became more confident.

“Patient and helpful service”

Pros

From my experience, customer support has been excellent. The reminder emails and WhatsApp messages are genuinely useful, the support reps were patient and I'd happily suggest this to a colleague.

Cons

It's not really a flaw but I had to invest a fair amount of time getting to grips with all the features and how they work. Still, I genuinely think that after the system is optimised, it will make for an outstanding platform.