“helpful support and training”

Pros

Getting started with it has been very easy and the support available is excellent. I also appreciate that you can schedule sessions to get a better understanding of different topics.

Cons

There isn't really anything I dislike. There's just a lot to learn and if anything, having one dedicated account rep to reach out to might make things even more helpful.

“fully digital clinic management”

Pros

From day-to-day basics to the more detailed side of operations, it supports pretty much every part of my aesthetics business. It covers simple essentials like the appointment calendar and point of sale but also helps with managing staff, handling tax and keeping up with daily balance sheets. The entire platform is digital which makes the business run far more efficiently in a modern setting.

Cons

Getting familiar with the full system does take a while. There is a lot of customization involved and setting everything up can be quite time-consuming.

“all-in-one workflow boost”

Pros

it really stands out to me for how much it brings together in one place. It handles scheduling, charting, client communication and payments all within a single platform and that makes day-to-day work feel much more efficient. The customizable forms and templates are another big plus especially when I need documentation to fit the specific needs of my practice. It also improves the client side of things with online booking, automated reminders and simple intake forms. Overall, it keeps everything more organized and cuts down on the need to juggle multiple systems.

Cons

This tool can be one of the tougher parts, only at beginning. Setting up and customizing forms, templates and workflows takes time and at first it can feel a little overwhelming. Not every feature is as simple as it could be so the learning curve can slow you down in the beginning. There are also some limits when it comes to customization and integrations, depending on what you need and certain updates or changes aren't implemented as quickly as I'd hope. In the end, it's a great platform but it definitely takes some patience upfront to get everything configured properly.

“well-organized patient records”

Pros

From a clinician's perspective, the biggest benefit is how neatly patient histories and clinical notes are arranged. During consultations, everything is right there and simple to pull up which supports better decision-making and gives a fuller view of the patient without having to jump between different systems.

Cons

There's quite a lot to go through when it comes to clinical templates and note formats but once everything is configured properly, it turns into a real benefit because it helps standardize the way consultations are documented.

“Helpful features and integrations”

Pros

The platform is very user-friendly and comes with smart, helpful features. It also supports multiple users and integrates well with your website and other social media platforms.

Cons

One drawback is the price since it costs more than other CRM options available and they will be increasing the fees soon as well.

“all-in-one clinic upgrade”

Pros

Running a clinic with it has been a really great experience overall. Having everything in one system makes the day-to-day workload much more manageable and compared with juggling multiple platforms, it feels like a big step up.

Cons

A few areas of the system could be more simple so it does take some time to properly learn. On top of that, when issues come up, support can take longer than expected at times especially without dedicated support available.

“Approachable team”

Pros

The team is always friendly, easy to approach and very efficient when it comes to helping out. They explain things clearly and stay informative throughout and they really understand the situation well.

Cons

There are times when the system slows down and that becomes frustrating because it wastes time when we're trying to complete and finalize bookings.

“Affordable and feature-packed”

Pros

Getting started with it was easy and the platform has been very user-friendly from the beginning. The support team has been helpful, the setup process was simple and the pricing feels affordable for what's included. There are plenty of features and I also appreciate the training, educational materials and resources they provide.

Cons

At this point, I haven't been using it long enough to identify any real downsides yet. Up to now, the system, available resources and support have all been excellent.

“too buggy to set up!!”

Pros

it was frustrating to work with and really hard to use. I ended up switching to Carepatron which felt far more simple right away.

Cons

Using it felt buggy and overly complicated. I never managed to get it fully set up and I kept paying for months without getting any real value from it.

“powerful features and quality”

Pros

There's a broad set of advanced features here that can make day-to-day work much faster, more efficient and a lot more productive and the overall quality feels very great.

Cons

Learning the system has been more difficult than I expected although that's largely because I've had limited time to devote to it and my IT skills are fairly basic.

“all-in-one appointments”

Pros

Biggest win with Pabau for me is that it brings almost everything into one place without turning it into a chore. Booking appointments, managing client records and processing payments are all handled in a really well organized way. It cuts down a ton of admin time and the automated reminders have made a noticeable difference in reducing no shows. Day to day operations feel a lot simpler and more efficient overall.

Cons

No real downsides have shown up in my use. Everything has matched what I needed and the workflow has been consistently smooth.

“Easy to use”

Pros

It feels ergonomic to use and I can get up and running without much hassle. Everything needed to run a private clinic is bundled in one place which makes daily operations much more organized.

Cons

Takes a while to roll out improvements or suggestions but that seems reasonable considering the amount of clients and users using the system.

“Strong value overall”

Pros

I just started using Pabau and the value, customer support and overall offerings have hit everything I was looking for. I also tested three other EMR systems during my trial period and Pabau clearly brings more to the table than the rest.

Cons

The only downside is that it's a UK based company while I'm in the US. Even with the time difference, they've still made sure I'm supported and taken care of.

“I liked it”

Pros

Really enjoy working through the client journey flow. It acts like a reminder system so I don't end up missing anything like uploading the required photos or filling out forms that still need to be completed.

Cons

Every now and then some functions glitch or won't let me save newly entered information. Pabau usually resolves the issues fairly quickly once it happens though.

“solid platform”

Pros

Customer support has been really strong. I ran into a couple of problems and the Pabau team stepped in right away, worked through it with me and even shared a few alternative options so I could pick what suited me best.

Cons

Performance can feel sluggish at times there's occasional lag. A few areas especially the Leads section/reports, also take noticeably longer to load compared to the rest.

“Feature rich EMR solution”

Pros

Just getting started with it and it has already delivered on value, support and features. I tested three other EMR platforms before this and it clearly offers more than the others.

Cons

The one downside is that the company is based in the UK while I'm in the US. Even with the time difference, they've still made the effort to make sure I'm fully supported.

“Easy private clinic management”

Pros

Right away, the system feels ergonomic and easy to use. It brings together everything needed to manage a private clinic in one place which makes day-to-day work much more convenient.

Cons

One thing to keep in mind is that suggested improvements can take a while to be implemented although that makes sense considering how many clients and users rely on the platform.

“Organized client journey tracking”

Pros

Keeping up with each client's journey has been really useful. It helps me stay on top of things so I don't miss taking photos or completing any of the forms that need to be done.

Cons

Every now and then some features glitch or stop me from saving new information. The good thing is that it usually fixes these issues pretty quickly.

“Helpful responsive IT support”

Pros

Whenever I ran into a couple of issues, the it team was very helpful in getting everything sorted out quickly and also suggested a few alternative ways to handle things.

Cons

The system can be slow at times and occasionally lags. Sections like leads, reports and a few others sometimes take a while to load.

“All in one clinic management”

Pros

Having everything in one system is what I appreciate most about it. Scheduling appointments, managing client records and processing payments all feel very aligned and organized. It has saved me a lot of time on admin work and the automated reminders have also helped cut down on no-shows. Overall, it makes day-to-day operations much simpler and more efficient.

Cons

At this point, I really haven't run into any major drawbacks. My experience has been very positive and it has worked reliably for everything I need.