Pabau Reviews

“powerful features and helpful support”

Pros

There's a lot of functionality packed into this system, the support team has been really helpful and having a paperless setup is a big plus.

Cons

A few important features are still missing, even though they're available in less advanced systems and having them here would make the entire booking process much more convenient.

“well suited for aesthetic clinics”

Pros

It was fairly easy to learn and use and it feels specifically built around the needs of medical aesthetic clinics.

Cons

At first, the interface seemed a bit busy but once I went through the introductory webinar, everything clicked so there really isn't anything I dislike about it.

“helpful support and complete features”

Pros

This software is easy to use. I did need a bit of time to get everything set up and understand how it all worked but the webinars made a big difference since I could go back and rewatch them whenever I needed. On top of that, the it team has been incredibly supportive through the online chat. No matter whether my question was small or more complicated, they always helped me sort it out quickly. The software itself covers everything I need for my clinic as well as for my clients and I'm really happy I decided to move forward with it.

Cons

There have been a few occasions when I couldn't book appointments through the app although by the following day it was working normally again.

“useful e-forms and lead capture”

Pros

Using the e-forms has been really helpful and setting up e-templates gives us a great way to standardize things. It also does a good job of capturing leads which has been valuable for our workflow.

Cons

A few of the templates took more effort than expected to set up. The letter templates also seem to allow editing in only one section and getting the layout to look right can be a little tricky.

“practice management all in one”

Pros

It brings together the different parts of running our practice in one place which has been really helpful.

Cons

Frustrating part is the downtime and the periods when it slows down a lot and that happens more often than it should. On top of that, the standard SLA terms are pretty limited and even the upgraded SLA you can pay extra for only offers a certain, fairly small amount of coverage. Of course, that would be less of an issue if the system didn't have these outages and performance problems in the first place.

“helpful support and useful videos”

Pros

Appointments booking is fairly easy, even if the system itself is not the most simple to move around. I end up relying on the help videos quite a bit and they do help. One thing I can say is the customer service has been excellent and they always come back to sort out any issue.

Cons

The pricing feels very high for what the software actually offers especially when you compare it with other options on the market. I joined about 4 years ago when I first opened the clinic and at that time they were still developing the system. Because of that, I really think it should have been offered at a discounted rate while it was still being worked on. 150 feels too much and something in the 60-80 range would have been more reasonable.

“fantastic range and support”

Pros

Getting started felt a bit overwhelming at first but with help from support and the excellent tutorial support, I've really found my feet now. I'm still in the free trial and already the range and variety this product offers have been fantastic. It's very user-friendly and does everything I need almost instantly which means I can spend more time focusing on treatments and far less time dealing with business admin forms and all the old paper-based tasks us aestheticians can't stand.

Cons

I can't say much about the downsides just yet since I'm still learning the basics although I did hear today that some new updates have been released.

“knowledgeable trainer, tablet hassles”

Pros

Meri is a very knowledgeable trainer and clearly knows the material well although she sometimes moves through it a bit too quickly.

Cons

Getting to the place you need to be takes quite a few steps and on a tablet the buttons are very small which makes it harder to use.

“user-friendly forms and image notes”

Pros

Using the consent forms has been very easy for both my patients and me. Being able to annotate treatments directly on actual images helps keep records accurate and detailed. Booking appointments is simple to handle and the iPad integration is a really valuable feature.

Cons

It still can't integrate with point-of-sale devices.

“solid tool that needs a refresh”

Pros

It does the job well and definitely fills a need but it feels like the software is due for an update. A full system refresh would make it much better overall.

Cons

There's no option to upload custom images or graphics to send to clients which is a real limitation. On top of that, the software feels buggy to use.

“powerful feature set”

Pros

There's a lot packed into this software and it feels very comprehensive overall. I'm still learning my way around all the features but it clearly offers a wide range of tools.

Cons

Appointment screen is much too dark for my taste. I'd much rather see more clinical-looking colors like white or light blue, because the current background shades feel quite oppressive.

“all-in-one after setup”

Pros

Once it's finally configured, the software is very easy to use and has everything needed in one place.

Cons

Getting it set up is really challenging, takes a lot of time and feels very technical.

“packed with useful features”

Pros

There's a lot of functionality already built into it which makes the software feel pretty capable right out of the box.

Cons

The overall design and visual style don't feel very modern compared to newer tools.

“configurable setup and helpful support”

Pros

Getting the system configured was pretty easy and the support team has been professional and easy to approach whenever needed.

Cons

The app still doesn't include every function yet but that's currently being worked on.

“packed with clinic tools”

Pros

It brings together a wide range of functions, from clinic management to physician notes and they keep rolling out updates and new features. Because of that, it feels like the strongest clinic management software available right now.

Cons

Each year I need to prepare an annual audit of my treatments and that takes a huge amount of time because there are no reports available to support this process. I'd also really appreciate a bulk archive option for patients who haven't been to the clinic in more than three years.

“booking boosts sales”

Pros

It has really helped us is the online booking feature which has increased our sales. Being able to check the schedule from a phone is also really useful and the fact that all staff members can make updates from anywhere makes day-to-day management much more convenient.

Cons

Adding courses feels harder than it should be and the system can be a bit slow at times. On top of that, it keeps asking for a password every time I log in on my phone and I still have not figured out how to fix that.

“constant updates, better service”

Pros

One thing that really keeps me happy with it is how often the team updates the software and rolls out features their clients actually want. It has helped us improve customer service and cut down tasks that used to take us hours every week. On top of that, the automation reduces mistakes which has been a huge relief.

Cons

There are still a few bugs in the app that have stopped us from using it as much as we would want to in the clinic. That said, the support team is investigating it and they are also very quick to respond whenever other glitches come up.

“loving this modern software”

Pros

Our whole team absolutely loves this product. We're really excited to see the new features as they roll out and I'd highly recommend it to anyone thinking about moving to a more modern software solution.

Cons

Nothing to complain about yet. We could use a bit more support on the medical side but the videos are fairly self-explanatory.