Pabau Reviews

“helpful staff and simple setup”

Pros

Whenever support is needed, the staff are friendly, helpful and quick to assist. The tool itself is easy and simple to follow.

Cons

Report conversion could be improved, along with the marketing tools and the way new services or packages are updated. There are also occasional glitches and small snagging issues, like trouble pulling up client details at times. It could definitely be more advanced but it still does the job well enough for what we need.

“fantastic support and customization”

Pros

Right away, it stood out how many features can be tailored to fit the way you run your practice. The support during setup has been incredible. There are plenty of help articles and videos available but the biggest surprise was the free one-to-one sessions where someone who really understands the software walks you through everything personally and answers questions as they come up. There's also a live chat option which is really useful when you need quick answers or help figuring something out while you're working. The service overall has been excellent.

Cons

One downside is that the app doesn't currently run on Android although I understand a new app is on the way with a lot of added features. Aside from that, I'm honestly struggling to find much to complain about.

“quick support and simple setup”

Pros

Customer support is fast to respond and the software is very simple to use.

Cons

The reporting could be a bit more easy especially without including package usage.

“helpful support and reporting”

Pros

The patient journey tools, reporting, marketing help and training support have all been really valuable.

Cons

A few features still need to be handled manually.

“all-in-one and intuitive”

Pros

Everything in the software feels very easy to understand, even though it offers an endless range of possibilities. it really covers every part of the business in one place.

Cons

Honestly, at this point there is nothing I dislike about it.

“responsive support and helpful chat”

Pros

Right from the start, the team has been incredibly responsive whenever we had questions. The live chat feature has also been a big help in working through a lot of the issues that came up during the initial customization process.

Cons

At first, the platform is not the most easy to get comfortable with but the training webinars do a lot to help overcome most of those early challenges.

“helpful training resources”

Pros

One thing they do really well is make sure users actually learn the system. The online training sessions are genuinely very good and support has been amazing.

Cons

Customer support is where things fall short. There is no way to speak directly with the developers so although the customer service team replies quickly, their answers are limited to repeating what the developers have said, usually in very technical terms that are not much use if you do not have an IT background. I ran into an issue with the Xero integration and the responses I received were quite limited. I had to do a lot of research myself just to understand what they meant and how to apply it and even now an error is still showing. One of the replies I got was, "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." That was not helpful at all. I am sure they could do better especially since I imagine a lot of users ask these same questions. At this point, I could probably give them a document with the correct steps myself.

“all-in-one clinic management”

Pros

Having everything needed to run the business in one system has been really useful, from messaging patients to keeping all patient consultations and medical forms in the same place.

Cons

The downside is that when it crashes, it seems to take quite a while before it is back up or before anyone can be reached for help. It always feels like it happens at the worst possible times too-for example, it went down the week we found out we were heading into lockdown. My guess is that it may have been overloaded with so many clinics using it at once.

“helpful support and quick learning”

Pros

Even with a few bugs here and there, this software is very simple to navigate. I have only been using it for a couple of months and did not have much training but it was still pretty easy to pick up. The user guide and webinars are really helpful for learning and when something does go wrong, their support team is outstanding.

Cons

It can be quite slow at times and that becomes really frustrating when customers are standing right in front of you waiting to check out.

“excellent patient journey”

Pros

Booking patients through the calendar works really well and the app itself has been very good to use. The best part for me is the patient journey feature.

Cons

When I started using it, there was quite a lot to understand but the team took the time to walk us through everything. The webinars were helpful as well.

“useful features, weak support”

Pros

There are quite a few different features available which is something I appreciate.

Cons

At times the features are difficult to use and getting help is frustrating because the phone line always seems to be engaged and I can't reach any team members.

“useful marketing and scheduling”

Pros

There are some really good options here for marketing and scheduling.

Cons

At the moment, the platform still lacks clarity.

“recalls are the only plus”

Pros

About the only thing that works well for me is the recalls feature.

Cons

Pretty much everything else has been a frustration. I end up handling all the programming myself and the system feels buggy, outdated and far from simple, almost like using one of the original Macs. Integrations are lacking, the back end is terrible and the snapshot or dashboard is barely there.

“packed with useful features”

Pros

It comes with a lot of features and the online booking option is especially a really valuable addition.

Cons

Getting to certain sections takes too many clicks. The diary can also be tricky to navigate and feels a bit outdated compared with other systems.

“handy dashboard controls”

Pros

Everything can be managed from the dashboard which makes handling day-to-day tasks really convenient and keeps administration simple.

Cons

There still isn't an Android app available so some of my devices have to access it through the website instead.

“clear prompts, limited week settings”

Pros

Getting started with it is easy and the prompts are clear and simple to follow.

Cons

One limitation is that you can't change which day the week starts on.

“all-in-one clinic favorite”

Pros

Having everything we need in one place has made a big difference. I've used several other software tools before but it has been the best by far. It helps both me and my team handle a lot of our day-to-day tasks and that's been really valuable. Another thing I appreciate is how open the team is to feedback-they genuinely take our suggestions and requests into consideration. Thank you, it.

Cons

I don't have any complaints at the moment. I'm happy with all of its features.

“clean booking screen design”

Pros

The colours and overall layout on the booking screen look really nice.

Cons

The consent and treatment forms feel very basic and the layout of those doesn't really suit a medical company.

“paperless workflow and quick access”

Pros

Right from the start, logging in and getting access has been simple. Moving to a paperless process has been a big plus, the image capture works really well and the online booking feature is a nice addition.

Cons

At this point, I haven't run into any issues but I'm still pretty new to the system.

“visual reports and smart access”

Pros

Getting ready to reopen, I chose this software instead of hiring another staff member to handle implementation, automation, stock control and all the other jobs I never seem to have time for. It lets me pull reports whenever it suits me which has been really helpful. I also appreciate the content block feature because I rent from different locations and don't want others seeing my performance figures or cash flow but they can still book clients in for me. Since I'm a very visual person, this works well for me with the colour coding and the option to add client and staff photos.

Cons

At the beginning, it was a bit fiddly to figure out although it doesn't take long to learn. I'm also more of an Android person so having to buy an iPad just to use the app for client journeys was frustrating.