“powerful features and support”

Pros

There's a lot packed into this platform especially with patient management, loyalty and marketing tools and the level of control patients have over their records and access. Another big plus is how responsive the support staff is whenever help is needed.

Cons

At times, both the CRM and the app feel a bit buggy to use. The setup also takes some time although the support team does help throughout the process. One limitation is that it only integrates with Stripe.

“financial adjustments made simple”

Pros

Using it feels easy and making changes to the financials is simple as well.

Cons

The new diary is not as clear as before and it does not allow tx to overlap.

“handy booking and client records”

Pros

Booking appointments and managing finances works really well and having quick access to client notes and pictures is very helpful.

Cons

The previous system felt better and faster although it seems like you're improving the service and rolling out updates regularly. It looks like it is growing quickly but it still needs a bit more time to catch up.

“quick staff onboarding”

Pros

Getting new staff up to speed is very easy since the system is simple to use and doesn't take much time to train people on.

Cons

Since the latest update, we've run into some problems-appointments sometimes don't appear correctly or they overlap.

“encrypted messaging saves time”

Pros

Using it feels very easy. The encrypted messaging option is a big plus and the electronic forms are really useful. It cuts down the time spent on filing and it works well for both small businesses and larger companies.

Cons

One thing missing is the ability to book packages through the website booking form.

“powerful marketing features”

Pros

Everything works really well and the platform is simple to use. The marketing features are especially very strong.

Cons

The graphics could use some improvement and feel a bit more modern.

“brilliant support and webinars”

Pros

The support and guidance have been brilliant. Getting started was easy and I was able to build up my confidence and use it better over time. I honestly don't think I would have managed to get going without the support package and webinars.

Cons

Since I don't use Apple software for the rest of my IT systems, the transition takes extra effort and I have to think things through every time. It would be really helpful for me and probably for others too, if it worked with Android or Windows.

“cleaner update, better flow”

Pros

It feels easy and moving around the system is simple. The updated version looks a lot more appealing than the older one.

Cons

I've run into a small complication with the consent forms but whenever I reach out to the team, they respond quickly and help right away.

“paperless forms are fantastic”

Pros

Using the paperless consultation forms has been really helpful for us because it makes the filing process much simpler and more secure.

Cons

It does feel quite technical at first and takes some getting used to but it can improve and change a lot of things which is a big plus.

“automation that keeps us organized”

Pros

One of the biggest benefits has been how much it automates for us, including confirmations, reminders, pre-care, aftercare, feedback and more. The recall feature is also really useful and the reports give us a clear view of what's going on.

Cons

Rescheduling patients could be handled better. Also, there isn't a customer service contact number available which can be inconvenient. Even with that, the service has still been good overall.

“simple booking workflow”

Pros

Getting started with it was quick and training the staff didn't take much effort. The appointment booking process is very easy and simple to follow.

Cons

A few reporting options are still missing and having those would really help us more from an accounting and revenue perspective.

“customer app control is excellent”

Pros

Customers can use it without much trouble and handle their own apps on their own.

Cons

It gets frustrating when I need to open a whole new shift on a day we are not working just to add 1 or 2 apps for that week that are not recurring.

“helpful templates and recorded training”

Pros

There was definitely a bit of a learning curve at first while I got used to the software and everything it can do but now I'm at the point where I'm ready to start testing it with patients. Once I became more familiar with the templates, adjusting them to fit my needs was pretty easy. One thing that really helped was having the Zoom training sessions recorded and available afterward so I could go back and learn the system at my own pace.

Cons

Nothing to point out right now although I expect a few small hiccups once I begin using it with patients. That said, over the past couple of months I've already seen that the it support team is available and ready to help when needed.

“stylish and user-friendly”

Pros

Very easy to use and the team is genuinely helpful. It also has a really stylish look.

Cons

It does cost a little more than I'd like but that's really the only issue. .......

“accurate data capture”

Pros

One of the best parts is how accurately it gathers data and how well the different elements communicate with each other.

Cons

The app integration feels quite poor when compared with the web version and I'd strongly suggest the team work on improving it. On top of that, the payment integrations really need to be expanded to include PayPal or other PayPal-related solutions.

“simple patient recording workflow”

Pros

Recording my patients' experience is really easy and the software is very user-friendly overall.

Cons

It still needs a proper manual and the videos are longer than they should be.

“quick setup for teams”

Pros

Everything up and running was simple for me. It works well for multiple users without much hassle.

Cons

At times, it can be a bit slow to load and pulling up patient records does not always happen as quickly as I would like.

“helpful support for new users”

Pros

As a new customer in the US, I've had a really positive experience with the customer support team. They've been helpful and responsive when needed.

Cons

The appointment-setting features still need some upgrades and could be improved.

“reception diary works brilliantly”

Pros

The diary and booking system has been really easy to use and it fits well with the way I work.

Cons

Everything has been good for what I need at reception and the whole system has been simple to use.

“friendly support and simple software”

Pros

Right from the start, customer service has been excellent and very friendly and always available whenever we need help. The software itself is also very user-friendly.

Cons

The only challenge was adjusting to a new software but as I mentioned earlier but the support has been very helpful throughout the transition.