Pabau Reviews

“fantastic reporting tools”

Pros

The reporting function is absolutely fantastic.

Cons

Stock management is still a bit limited but it has been working on improving this feature.

“helpful feature walkthrough”

Pros

They did a really nice job explaining each feature step by step. It was a bit difficult to follow on my phone screen but once I'm back at work I just need to get it implemented.

Cons

Viewing it on my phone was a challenge since only half of the screen was visible.

“powerful reports and options”

Pros

Right from the start, the product felt easy to use and it comes with plenty of options and commands. I was able to fit it into my business processes without much effort. The feature that has helped the most is the reports menu especially the financial reports.

Cons

As mentioned earlier, the integration process was not difficult.

“quick support, access anywhere”

Pros

Support team gets back to you very quickly which has been a big plus. Since it's web-based, I can log in and use it from pretty much anywhere.

Cons

One frustrating part is the login process. Sometimes a password that worked the day before suddenly won't work the next day which makes access harder than it should be.

“fantastic training team support”

Pros

Training team has given us a lot of guidance and hands-on support which has really helped us get the most out of it. I'd happily recommend the whole team.

Cons

One thing I'd love to see improved is the webinar schedule. They're live but usually during clinic working hours so having some evening sessions with real-time Q&A would be really helpful. I know playback is available if you register and I do appreciate that but it's just not the same as being there live.

“fits our clinics perfectly”

Pros

This software suits our clinics really well. The layout is easy and methodical so it was easy to understand and moving over from our paper system took less time than we expected.

Cons

At the beginning, we did run into a few issues but it's support team helped us through them.

“helpful staff and simple setup”

Pros

Whenever support is needed, the staff are friendly, helpful and quick to assist. The tool itself is easy and simple to follow.

Cons

Report conversion could be improved, along with the marketing tools and the way new services or packages are updated. There are also occasional glitches and small snagging issues, like trouble pulling up client details at times. It could definitely be more advanced but it still does the job well enough for what we need.

“fantastic support and customization”

Pros

Right away, it stood out how many features can be tailored to fit the way you run your practice. The support during setup has been incredible. There are plenty of help articles and videos available but the biggest surprise was the free one-to-one sessions where someone who really understands the software walks you through everything personally and answers questions as they come up. There's also a live chat option which is really useful when you need quick answers or help figuring something out while you're working. The service overall has been excellent.

Cons

One downside is that the app doesn't currently run on Android although I understand a new app is on the way with a lot of added features. Aside from that, I'm honestly struggling to find much to complain about.

“quick support and simple setup”

Pros

Customer support is fast to respond and the software is very simple to use.

Cons

The reporting could be a bit more easy especially without including package usage.

“helpful support and reporting”

Pros

The patient journey tools, reporting, marketing help and training support have all been really valuable.

Cons

A few features still need to be handled manually.

“all-in-one and intuitive”

Pros

Everything in the software feels very easy to understand, even though it offers an endless range of possibilities. it really covers every part of the business in one place.

Cons

Honestly, at this point there is nothing I dislike about it.

“responsive support and helpful chat”

Pros

Right from the start, the team has been incredibly responsive whenever we had questions. The live chat feature has also been a big help in working through a lot of the issues that came up during the initial customization process.

Cons

At first, the platform is not the most easy to get comfortable with but the training webinars do a lot to help overcome most of those early challenges.

“helpful training resources”

Pros

One thing they do really well is make sure users actually learn the system. The online training sessions are genuinely very good and support has been amazing.

Cons

Customer support is where things fall short. There is no way to speak directly with the developers so although the customer service team replies quickly, their answers are limited to repeating what the developers have said, usually in very technical terms that are not much use if you do not have an IT background. I ran into an issue with the Xero integration and the responses I received were quite limited. I had to do a lot of research myself just to understand what they meant and how to apply it and even now an error is still showing. One of the replies I got was, "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." That was not helpful at all. I am sure they could do better especially since I imagine a lot of users ask these same questions. At this point, I could probably give them a document with the correct steps myself.

“all-in-one clinic management”

Pros

Having everything needed to run the business in one system has been really useful, from messaging patients to keeping all patient consultations and medical forms in the same place.

Cons

The downside is that when it crashes, it seems to take quite a while before it is back up or before anyone can be reached for help. It always feels like it happens at the worst possible times too-for example, it went down the week we found out we were heading into lockdown. My guess is that it may have been overloaded with so many clinics using it at once.

“helpful support and quick learning”

Pros

Even with a few bugs here and there, this software is very simple to navigate. I have only been using it for a couple of months and did not have much training but it was still pretty easy to pick up. The user guide and webinars are really helpful for learning and when something does go wrong, their support team is outstanding.

Cons

It can be quite slow at times and that becomes really frustrating when customers are standing right in front of you waiting to check out.

“excellent patient journey”

Pros

Booking patients through the calendar works really well and the app itself has been very good to use. The best part for me is the patient journey feature.

Cons

When I started using it, there was quite a lot to understand but the team took the time to walk us through everything. The webinars were helpful as well.

“useful features, weak support”

Pros

There are quite a few different features available which is something I appreciate.

Cons

At times the features are difficult to use and getting help is frustrating because the phone line always seems to be engaged and I can't reach any team members.

“useful marketing and scheduling”

Pros

There are some really good options here for marketing and scheduling.

Cons

At the moment, the platform still lacks clarity.

“recalls are the only plus”

Pros

About the only thing that works well for me is the recalls feature.

Cons

Pretty much everything else has been a frustration. I end up handling all the programming myself and the system feels buggy, outdated and far from simple, almost like using one of the original Macs. Integrations are lacking, the back end is terrible and the snapshot or dashboard is barely there.

“packed with useful features”

Pros

It comes with a lot of features and the online booking option is especially a really valuable addition.

Cons

Getting to certain sections takes too many clicks. The diary can also be tricky to navigate and feels a bit outdated compared with other systems.