Pabau Reviews

“handy dashboard controls”

Pros

Everything can be managed from the dashboard which makes handling day-to-day tasks really convenient and keeps administration simple.

Cons

There still isn't an Android app available so some of my devices have to access it through the website instead.

“clear prompts, limited week settings”

Pros

Getting started with it is easy and the prompts are clear and simple to follow.

Cons

One limitation is that you can't change which day the week starts on.

“all-in-one clinic favorite”

Pros

Having everything we need in one place has made a big difference. I've used several other software tools before but it has been the best by far. It helps both me and my team handle a lot of our day-to-day tasks and that's been really valuable. Another thing I appreciate is how open the team is to feedback-they genuinely take our suggestions and requests into consideration. Thank you, it.

Cons

I don't have any complaints at the moment. I'm happy with all of its features.

“clean booking screen design”

Pros

The colours and overall layout on the booking screen look really nice.

Cons

The consent and treatment forms feel very basic and the layout of those doesn't really suit a medical company.

“paperless workflow and quick access”

Pros

Right from the start, logging in and getting access has been simple. Moving to a paperless process has been a big plus, the image capture works really well and the online booking feature is a nice addition.

Cons

At this point, I haven't run into any issues but I'm still pretty new to the system.

“visual reports and smart access”

Pros

Getting ready to reopen, I chose this software instead of hiring another staff member to handle implementation, automation, stock control and all the other jobs I never seem to have time for. It lets me pull reports whenever it suits me which has been really helpful. I also appreciate the content block feature because I rent from different locations and don't want others seeing my performance figures or cash flow but they can still book clients in for me. Since I'm a very visual person, this works well for me with the colour coding and the option to add client and staff photos.

Cons

At the beginning, it was a bit fiddly to figure out although it doesn't take long to learn. I'm also more of an Android person so having to buy an iPad just to use the app for client journeys was frustrating.

“powerful features and helpful support”

Pros

There's a lot of functionality packed into this system, the support team has been really helpful and having a paperless setup is a big plus.

Cons

A few important features are still missing, even though they're available in less advanced systems and having them here would make the entire booking process much more convenient.

“well suited for aesthetic clinics”

Pros

It was fairly easy to learn and use and it feels specifically built around the needs of medical aesthetic clinics.

Cons

At first, the interface seemed a bit busy but once I went through the introductory webinar, everything clicked so there really isn't anything I dislike about it.

“helpful support and complete features”

Pros

This software is easy to use. I did need a bit of time to get everything set up and understand how it all worked but the webinars made a big difference since I could go back and rewatch them whenever I needed. On top of that, the it team has been incredibly supportive through the online chat. No matter whether my question was small or more complicated, they always helped me sort it out quickly. The software itself covers everything I need for my clinic as well as for my clients and I'm really happy I decided to move forward with it.

Cons

There have been a few occasions when I couldn't book appointments through the app although by the following day it was working normally again.

“useful e-forms and lead capture”

Pros

Using the e-forms has been really helpful and setting up e-templates gives us a great way to standardize things. It also does a good job of capturing leads which has been valuable for our workflow.

Cons

A few of the templates took more effort than expected to set up. The letter templates also seem to allow editing in only one section and getting the layout to look right can be a little tricky.

“practice management all in one”

Pros

It brings together the different parts of running our practice in one place which has been really helpful.

Cons

Frustrating part is the downtime and the periods when it slows down a lot and that happens more often than it should. On top of that, the standard SLA terms are pretty limited and even the upgraded SLA you can pay extra for only offers a certain, fairly small amount of coverage. Of course, that would be less of an issue if the system didn't have these outages and performance problems in the first place.

“helpful support and useful videos”

Pros

Appointments booking is fairly easy, even if the system itself is not the most simple to move around. I end up relying on the help videos quite a bit and they do help. One thing I can say is the customer service has been excellent and they always come back to sort out any issue.

Cons

The pricing feels very high for what the software actually offers especially when you compare it with other options on the market. I joined about 4 years ago when I first opened the clinic and at that time they were still developing the system. Because of that, I really think it should have been offered at a discounted rate while it was still being worked on. 150 feels too much and something in the 60-80 range would have been more reasonable.

“fantastic range and support”

Pros

Getting started felt a bit overwhelming at first but with help from support and the excellent tutorial support, I've really found my feet now. I'm still in the free trial and already the range and variety this product offers have been fantastic. It's very user-friendly and does everything I need almost instantly which means I can spend more time focusing on treatments and far less time dealing with business admin forms and all the old paper-based tasks us aestheticians can't stand.

Cons

I can't say much about the downsides just yet since I'm still learning the basics although I did hear today that some new updates have been released.

“knowledgeable trainer, tablet hassles”

Pros

Meri is a very knowledgeable trainer and clearly knows the material well although she sometimes moves through it a bit too quickly.

Cons

Getting to the place you need to be takes quite a few steps and on a tablet the buttons are very small which makes it harder to use.

“user-friendly forms and image notes”

Pros

Using the consent forms has been very easy for both my patients and me. Being able to annotate treatments directly on actual images helps keep records accurate and detailed. Booking appointments is simple to handle and the iPad integration is a really valuable feature.

Cons

It still can't integrate with point-of-sale devices.

“solid tool that needs a refresh”

Pros

It does the job well and definitely fills a need but it feels like the software is due for an update. A full system refresh would make it much better overall.

Cons

There's no option to upload custom images or graphics to send to clients which is a real limitation. On top of that, the software feels buggy to use.

“powerful feature set”

Pros

There's a lot packed into this software and it feels very comprehensive overall. I'm still learning my way around all the features but it clearly offers a wide range of tools.

Cons

Appointment screen is much too dark for my taste. I'd much rather see more clinical-looking colors like white or light blue, because the current background shades feel quite oppressive.

“all-in-one after setup”

Pros

Once it's finally configured, the software is very easy to use and has everything needed in one place.

Cons

Getting it set up is really challenging, takes a lot of time and feels very technical.

“packed with useful features”

Pros

There's a lot of functionality already built into it which makes the software feel pretty capable right out of the box.

Cons

The overall design and visual style don't feel very modern compared to newer tools.

“configurable setup and helpful support”

Pros

Getting the system configured was pretty easy and the support team has been professional and easy to approach whenever needed.

Cons

The app still doesn't include every function yet but that's currently being worked on.