Panacea Reviews

Pros

Access is available anywhere and at any time, with solid functionality on Apple and Android handhelds and desktop PCs. Hyperlinks make navigation simple, pages open quickly, data entry shortcuts help and client communication is easy.

Cons

There have been no significant issues so far. It would be helpful to handle several animals at one farm visit more easily as a single consult and invoice.

Pros

Simple functions make it easy to put together an invoice

Cons

No major problems though I need time to figure out all the integration options, such as the online ordering process.

Pros

Panacea keeps adding new features and welcomes user feedback. Its layout feels familiar and is simple to use. The reminder system is new for us and a welcome addition and online booking is a useful feature.

Cons

Some areas need minor attention, including reminders and cashing up after consultations.

Pros

This is very simple to use and whats really useful is how its accessible from anywhere

Cons

A few entries seem somewhat convoluted until you get used to them though Panacea is very easy to use compared with other systems I've used.

Pros

The software flawlessly integrates all facets of medical billing, ensuring that every aspect is smoothly and efficiently managed within a single system.

Cons

It can be quite vexing when existing features malfunction due to the introduction of new functionalities.

Pros

Helpful customer support, a cloud based system and good pricing. It has the potential to bring together all the features expected from an ideal veterinary practice management tool.

Cons

Parts of the tool still need changes and I know the company is working on them. A few error messages are misleading and don't explain what the issue is.

Pros

Our questions get quick responses from the developers, who are also flexible about adjusting functionality to meet our practice's needs. The subscription fee is reasonable and even a small practice like ours can afford it.

Cons

There's currently no link with laboratories such as IDEXX or with Google features. The accounting side has limited functionality so a separate accounting software subscription is also required.

Pros

We started using Panacea alongside our old system but within two days we had stopped using the old one entirely. The layout is clear and links throughout make it quick to navigate. Online booking is a real bonus and I can access the system on my phone or iPad when I'm away from the surgery. Support is excellent. They welcome suggestions for new features and implement them quickly. Being able to record objective observations and chart them is fantastic for monitoring weight and enzyme levels in sick animals. Automatically populated stock orders save us time and email appointment reminders have greatly reduced missed appointments.

Cons

The system can flag an error with a reminder but it doesn't show whether the owner followed up on it. I understand this is expected to be addressed soon. Accounting options are also fairly limited as it can't create credit notes or issue refunds. I understand these are due to be addressed through integration with the main small business accounting packages.