Hospital & Health Care, 51-100 employees
“Hearing Vision”
Pros
No specific pros mentioned.
Cons
Not userfriendly involves too many steps for task completion.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Government Administration, 51-100 employees
“Patagonia Health through CSHCS”
Pros
Finds it easy to use and appreciates the guided tabs for charting.
Cons
Wishes for more dropdown features to streamline typing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 51-100 employees
“Great EHR”
Pros
Considers Patagonia easy to use and userfriendly for daily tasks.
Cons
Scheduling limitations for specific clinic types and dates.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Hospital & Health Care, 1-10 employees
“Transition to Electronic Records”
Pros
Transition from paper to electronic records improved efficiency.
Cons
Slow response to implementing features for behavioral health.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Health, Wellness and Fitness, 11-50 employees
“Patagonia Use”
Pros
Everything is consolidated for clients simplifies billing and scheduling.
Cons
Scanning old records into the system can be timeconsuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Health, Wellness and Fitness, 11-50 employees
“Great Experience So Far”
Pros
No reported problems overall satisfaction.
Cons
Occasional difficulty in searching for names.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Government Relations, 11-50 employees
“New User Review”
Pros
Patagonia has been easy to use for clinic checkin and checkout.
Cons
Inflexible scheduling for specific clinic types and dates.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Hospital & Health Care, 101-500 employees
More than a year
“Klickitat County Patagonia Review”
Pros
The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.
Cons
Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“review”
Pros
Patagonia possesses the capability to bill claims electronically.
Cons
The consideration for billers' needs is lacking in the creation of billing reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Public Safety, 11-50 employees
Less than a year
“Upgrade from previous system”
Pros
The ability to customize the layout according to personal preferences is a feature I like.
Cons
No problems have arisen thus far; our launch day is imminent in a few weeks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 51-100 employees
More than a year
“Patagonia Review”
Pros
There's convenient access to records, along with the added advantage of e-scribing availability.
Cons
The e-scribing widget operates at a notably slow pace, necessitating the need to navigate out of the chart for accessing other information.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Health, Wellness and Fitness, 11-50 employees
More than a year
“Avoid if you can”
Pros
Overall, there isn't much to like about Patagonia. While some features are user-friendly, I do not recommend it.
Cons
The system's lack of user-friendliness and apparent outdatedness is a notable concern. Changing outdated processes or widgets is a lengthy and challenging process, constrained by limited customization. Unlike other EMRs like Athena, Patagonia is not as user-friendly or adaptable. Printouts of maternal health records are subpar, and essential features, like searching by phone number, are absent.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Public Safety, 51-100 employees
More than a year
“Patagonia Review”
Pros
The user-friendliness of Patagonia, especially in the context of scheduling appointments, is something I love.
Cons
While widget navigation can be perplexing at times, inputting demographics is generally a straightforward process.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Hospital & Health Care, 101-500 employees
More than a year
“Patagonia Review”
Pros
Patagonia proves to be relatively easy to use and navigate.
Cons
Rectifying errors can be a challenging endeavor, often requiring the involvement of multiple individuals to address a simple mistake.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 101-500 employees
More than a year
“Mental Health documentation”
Pros
There's no need to create a structure for notes, and significant use documentation can be seamlessly integrated.
Cons
Notes and documents for school-based mental health necessitate ongoing adjustments for specificity, with the structure still undergoing refinement to avoid redundancy.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 51-100 employees
More than a year
“Patagonia is very user friendly!”
Pros
Patagonia stands out as highly user-friendly, and its flow makes it easy to train new employees.
Cons
A desirable feature would be the ability to copy household information for setting up profiles of other family members in Patagonia. The check-in process can be time-consuming, especially when multiple children from the same family have consecutive appointments requiring the creation or updating of their profiles.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
More than a year
“School Health EMR”
Pros
I appreciate Patagonia's features for school health documentation, allowing quick and easy checking of applicable boxes and the inclusion of a narrative note as needed. The system's periodic updates with student lists and data collection for state reports are advantageous.
Cons
Being an older user with limited tech proficiency, accessing data for printing reports or tracking trends poses a challenge in Patagonia Health.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Education Management, 500+ employees
More than a year
“electronic medical records”
Pros
Charting on Patagonia is made easy with the provided prompts and check boxes.
Cons
Data not persisting when forgetting to save is a notable drawback.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Very easy to use”
Pros
The usability of this electronic health record is commendable.
Cons
Limited availability of clinical support options for healthcare providers is a drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Government Administration, 51-100 employees
More than a year
“Highly Recommend”
Pros
Since 2017, we've relied on Patagonia Health for our EMR. Its ease of use, logical workflow, and customizability for individual views are commendable. Specifically designed for public health, it captures essential information for state and federal reporting.
Cons
The calendar's suboptimal functionality in searching for the next available appointment is a preference for a scheduling template rather than a calendar-based system. The letter editor's complexity exceeds expectations, demanding multiple edits for the best final letter.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
