Total 78 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

18%

3

Stars

5%

2

Stars

5%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Amy

Hospital & Health Care, 51-100 employees

3.0

Hearing Vision

Pros

No specific pros mentioned.

Cons

Not userfriendly involves too many steps for task completion.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

7

R
Robin

Government Administration, 51-100 employees

4.0

Patagonia Health through CSHCS

Pros

Finds it easy to use and appreciates the guided tabs for charting.

Cons

Wishes for more dropdown features to streamline typing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

T
Tonya

Health, Wellness and Fitness, 51-100 employees

5.0

Great EHR

Pros

Considers Patagonia easy to use and userfriendly for daily tasks.

Cons

Scheduling limitations for specific clinic types and dates.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

J
Jessica

Hospital & Health Care, 1-10 employees

3.0

Transition to Electronic Records

Pros

Transition from paper to electronic records improved efficiency.

Cons

Slow response to implementing features for behavioral health.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

B
Betsy

Health, Wellness and Fitness, 11-50 employees

5.0

Patagonia Use

Pros

Everything is consolidated for clients simplifies billing and scheduling.

Cons

Scanning old records into the system can be timeconsuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Melissa

Health, Wellness and Fitness, 11-50 employees

4.0

Great Experience So Far

Pros

No reported problems overall satisfaction.

Cons

Occasional difficulty in searching for names.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

K
Kelly

Government Relations, 11-50 employees

4.0

New User Review

Pros

Patagonia has been easy to use for clinic checkin and checkout.

Cons

Inflexible scheduling for specific clinic types and dates.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

H
Hollie

Hospital & Health Care, 101-500 employees

More than a year

5.0

Klickitat County Patagonia Review

Pros

The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.

Cons

Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

P
Penny

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

review

Pros

Patagonia possesses the capability to bill claims electronically.

Cons

The consideration for billers' needs is lacking in the creation of billing reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Megan

Public Safety, 11-50 employees

Less than a year

5.0

Upgrade from previous system

Pros

The ability to customize the layout according to personal preferences is a feature I like.

Cons

No problems have arisen thus far; our launch day is imminent in a few weeks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Allison

Mental Health Care, 51-100 employees

More than a year

5.0

Patagonia Review

Pros

There's convenient access to records, along with the added advantage of e-scribing availability.

Cons

The e-scribing widget operates at a notably slow pace, necessitating the need to navigate out of the chart for accessing other information.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

D
Devon

Health, Wellness and Fitness, 11-50 employees

More than a year

2.0

Avoid if you can

Pros

Overall, there isn't much to like about Patagonia. While some features are user-friendly, I do not recommend it.

Cons

The system's lack of user-friendliness and apparent outdatedness is a notable concern. Changing outdated processes or widgets is a lengthy and challenging process, constrained by limited customization. Unlike other EMRs like Athena, Patagonia is not as user-friendly or adaptable. Printouts of maternal health records are subpar, and essential features, like searching by phone number, are absent.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

N
Nadia

Public Safety, 51-100 employees

More than a year

5.0

Patagonia Review

Pros

The user-friendliness of Patagonia, especially in the context of scheduling appointments, is something I love.

Cons

While widget navigation can be perplexing at times, inputting demographics is generally a straightforward process.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

K
Kayla

Hospital & Health Care, 101-500 employees

More than a year

5.0

Patagonia Review

Pros

Patagonia proves to be relatively easy to use and navigate.

Cons

Rectifying errors can be a challenging endeavor, often requiring the involvement of multiple individuals to address a simple mistake.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

K
Kris

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

Mental Health documentation

Pros

There's no need to create a structure for notes, and significant use documentation can be seamlessly integrated.

Cons

Notes and documents for school-based mental health necessitate ongoing adjustments for specificity, with the structure still undergoing refinement to avoid redundancy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

Patagonia is very user friendly!

Pros

Patagonia stands out as highly user-friendly, and its flow makes it easy to train new employees.

Cons

A desirable feature would be the ability to copy household information for setting up profiles of other family members in Patagonia. The check-in process can be time-consuming, especially when multiple children from the same family have consecutive appointments requiring the creation or updating of their profiles.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R
Rhonda

Medical Practice, 11-50 employees

More than a year

5.0

School Health EMR

Pros

I appreciate Patagonia's features for school health documentation, allowing quick and easy checking of applicable boxes and the inclusion of a narrative note as needed. The system's periodic updates with student lists and data collection for state reports are advantageous.

Cons

Being an older user with limited tech proficiency, accessing data for printing reports or tracking trends poses a challenge in Patagonia Health.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

K
Kimberly

Education Management, 500+ employees

More than a year

5.0

electronic medical records

Pros

Charting on Patagonia is made easy with the provided prompts and check boxes.

Cons

Data not persisting when forgetting to save is a notable drawback.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

P
Pamela

Medical Practice, 11-50 employees

More than a year

5.0

Very easy to use

Pros

The usability of this electronic health record is commendable.

Cons

Limited availability of clinical support options for healthcare providers is a drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S
Sarah

Government Administration, 51-100 employees

More than a year

5.0

Highly Recommend

Pros

Since 2017, we've relied on Patagonia Health for our EMR. Its ease of use, logical workflow, and customizability for individual views are commendable. Specifically designed for public health, it captures essential information for state and federal reporting.

Cons

The calendar's suboptimal functionality in searching for the next available appointment is a preference for a scheduling template rather than a calendar-based system. The letter editor's complexity exceeds expectations, demanding multiple edits for the best final letter.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10