Penelope Software Reviews

“Innovative product for Behavioral Health Services

Pros

The software has advanced alongside our organization continuously implementing new innovative features.

Cons

Teaching new users the organizational structure behind the software can be difficult as it is not always intuitive. Also the Billing statements are overly complicated.

“Great Case Management Software

Pros

The software is intuitive for daily use. Its functionality and ease of access for reporting are excellent. Penelope has streamlined our cases and made them quicker to access.

Cons

After downloading a photo under a profile it is not fully visible, making it difficult for our restricted users to view a clients photo. Only the forehead is visible. It would be great if our case plans could automatically populate from the initial one so we wouldn't have to enter the same information again in the progress and closing plans.

“Good product

Pros

Well I really like most of the features of Penelope. Although some tasks require multiple clicks the benefit is that the options are highly accurate and match the actuals.

Cons

I wish there were ways to integrate Penelope reports with other software or vice versa, for better bookkeeping purposes. For now I have to manually crosscheck Penelope data with other sources like Square and Cashapp. It would be better for reporting if Penelope could integrate or establish links with external services.

“Using Penelope

Pros

The software is intuitive, adaptable and can be designed to fit the needs of our Case Management Program.

Cons

I wish there was a single report that could provide all the important data I need in one go.

“Excellent product!

Pros

The best part about this software is the exceptional customer support that comes with it. With the help of the Athena team we were able to customize it to meet all our case management requirements.

Cons

Its difficult to pinpoint what we like least about the software because it has been very helpful in meeting our needs. It does take some time to get accustomed to using it and exploring all its features but once you do, it becomes very user friendly.

“potentially great data base system

Pros

After spending the past year learning how to navigate the software our team is impressed with its ability to capture details. It has provided numerous opportunities for reporting data on our various programs.

Cons

The setup process for the system requires a significant amount of work. Another drawback is learning about reports and extracting data which often involves trial and error, resulting in a time consuming process.

“Good results

Pros

Its a great resource for storing records, adding updates and retrieving client information. Setting up new accounts is very simple.

Cons

Some parts are difficult to understand without consulting the written instructions.

“CSC

Pros

Its useful for scheduling and accessing client profile information.

Cons

It is not easy to generate the specific reports we need.

“Great so far

Pros

Penelope offers a great balance between functionality and ease of use. The interface is visually attractive and can be accessed on any device. The system is easy to configure. Penelope fulfills all our business functionality needs, except for accounting which we handle in another system.

Cons

The default reporting options are quite limited but there is an option to interface with Tableau for an additional fee. Setting up security measures can be cumbersome.

“Electronic web based office suite

Pros

The softwares scheduling function is user friendly and helps us optimize our time efficiently.

Cons

The reporting function is very limited. It would be great to have the option to generate queries that can be downloaded into Excel for further analysis.

“It does a lot

Pros

Penelope offers a multiple customizable option. As a counseling center with around 50 professionals we realized our software needs are unique. Penelope was able to provide customizable options and reports (additional cost) that fit our requirements.

Cons

The software is expensive (which is a positive) but its important to note that it takes time to train, set up, install, teach others and learn the best practices. Additionally transferring reports to Excel is inconsistent. There is currently no mobile version available (although they are working on it) which is essential for fieldwork or work during commutes. Once the mobile version is launched, it will be fantastic.

“Not user friendly at all

Pros

I am not a fan of Penelope at all as there is very little I like about it.

Cons

Scheduling clients, managing indirect appointments and collaborating with other staff members is very difficult. The fees are too high considering the limitations in basic reporting. Due to the high costs we can't afford enough licenses for everyone, resulting in a rotational system for entering information into the system.

“Some pluses, some frustrations

Pros

Penelope has many features that other software lacks such as generating statistical reports and tracking anonymous client interactions. It offers flexibility in customizing and tailoring the software experience to our organization. Overall it functions well for its intended purpose.

Cons

Penelope is not easy to learn and lacks user intuitiveness. The interface is not visually appealing and the statistical reports often fail to capture the required information. There are multiple small, confusing processes leave new users feeling disheartened. For instance reopening a case file necessitates deleting the "end date" before entering new information which should be automatically invalidated upon reopening.

“Excellent clinical software

Pros

It allows proper organization and ease of use. I use Penelope daily and our counseling clinic enjoys its benefits.

Cons

When we first started using Penelope, I accidentally deleted an entire file. However that bug has been fixed now which is great news.

“Beth Moore

Pros

I really like the ability to customize Penelope to suit our non profit needs.

Cons

It would be great if it could integrate with Google Spreadsheets.

“Our experience with Penny, so far

Pros

The tech support team is excellent and the flexibility in creating forms is fantastic.

Cons

The configuration and data migration process was confusing and took more time than I imagine

“Penelope Is Great

Pros

The software allows us to maintain precise records of our clients in an organized and easy to follow manner.

Cons

When collaborating with a group, scheduling everyone at the same time becomes impossible resulting in different time slots for each member. This inefficiently blocks out more time than necessary considering clinicians' availability.

“Penelope is reliable software for scheduling, case notes and financial needs.

Pros

I love the softwares reliability. The customer support is wonderful and the navigation is easy with clear instructions. It is truly user friendly

Cons

Pulling reports can sometimes be difficult and I prefer to have customizable reports. The search field is overly broad and lacks specificity.

“I like this program!!

Pros

I can easily read my staffs input by generating reports whenever I need them. I can also pull reports to Tableau to get a quick overview of my numbers.

Cons

For now Penelope can only be accessed from work computers with the VPN installed. It would be convenient to have access from personal computers as well.

“Configuration of Penelope

Pros

Navigating and accessing the software is effortless which is especially convenient for our team working at school sites. Its much easier to access client files compared to the days of using paper.

Cons

The complete implementation process, from initial discussions about our needs and usage to going live, took approximately a year.