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Penelope Software

Penelope Software

Last Updated Oct 24, 2025

Key Takeaways

Generated from the text of customer reviews

Penelope by part Bonterra is a cloud-based case management system for human services and healthcare providers. Users value its configurable forms and efficient workflows for managing multiple programs, though they note that reporting and export options are limited. Penelope recently partnered with Amazon Web Services (AWS) to accelerate fundraising for over 180,000 non-profits globally.

Our Verdict

Penelope is a scalable, customizable case management solution for mid-to large-sized human services organizations. Its tiered pricing offers flexibility across different organizational needs but may not suit smaller agencies with limited budgets. Overall, it’s a dependable option for teams prioritizing data accuracy, coordinated service delivery, and customizable workflows.

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Overall Rating

Based on 58 users reviews

4.1

Rating Distribution

Positive

86%

Neutral

9%

Negative

5%

Starting Price

Custom pricing

Pros And Cons of Penelope Software

Pros

  • Highly configurable and user-friendly interface

  • Extremely flexible reporting choices

  • Configurable smart forms streamline data collection

  • Secure SaaS solution with robust data hosting

  • Software upgrades are very smooth

Cons

  • Limited information on pricing transparency

  • Learning curve may be experienced by users unfamiliar with advanced features

  • Some users report redundant data entry steps

Frequently Asked Questions

Yes, Penelope offers a mobile-friendly system.

Yes, Bonterra Penelope is cloud-based. Penelope's cloud hosting service helps users to focus solely on their patients as the software takes care of data backup, hosting, etc.

No, Penelope case management software is not free.

Features of Penelope case management software includes technical support, scheduling, configurable smart forms, staff communication tools, etc.

Athena software company has released Engage for Penelope. It is a mobile feature allowing clients to stay in touch with their healthcare providers from their mobile devices.

The level of support Penelope software offers is email, chat, and phone.

The pricing plans of Penelope case management software vary as per the facility's needs and size. Contact us today to get a customized Penelope cost quote.

Penelope software serves human services organizations and healthcare providers of all sizes, ranging from small clinics to large enterprises.

The platform supports the English language.

The platform offers integration with WealthEngine, QuickBooks Online, and DonorTrends.

Yes, the software offers an API.