Explore Penelope Software – a case management for human services and healthcare providers. Streamline tasks effortlessly with its automated workflows, and smart forms. Enhance accessibility and efficiency with a user-friendly interface, empowering practitioners to manage client files, appointments, and billing with ease. Penelope Software's mobile-friendly system serves as a pivotal asset, ensuring seamless case management for human services and healthcare providers. 

Penelope Software Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

View All Specifications

What Is Penelope Software?

Overview

Penelope Software stands out as a mobile-friendly case management solution, catering to human services organizations and healthcare providers worldwide. With its configurable smart forms, the software ensures a paperless system, saving time and improving accuracy. Offering a secure SaaS solution, Penelope streamlines staff communication with automated workflows, making it an essential tool for those seeking efficient and user-friendly case management.

What Is Penelope Software Best For?

This case management software stands out as exceptionally user-friendly with its interface, facilitating easy navigation and ensuring a positive experience for both clients and practitioners. The platform's user-centric approach is evident in its clear menus, organized layouts, and straightforward features, reducing learning curves and allowing users to efficiently access, manage, and interact with essential information.

Penelope Software Pricing

This case management software offers tailored pricing plans, providing a scalable solution for varying organizational needs. You get can a custom quote today!

Penelope Software Integrations

The vendor has not disclosed any integrations publicly.

How Does Penelope Software Work?

  • Login using your credentials to access the dashboard
  • Schedule appointments with your patients
  • Open Case Files and review all the files before sending ahead
  • Navigate through client files and medical documents
  • Use the built in reports to add patient history and diagnosis
If you want to see how the software works in action, schedule a Penelope case management software demo today!

Who Is Penelope Software For?

Penelope Software caters to human services organizations and healthcare providers of all sizes, from small clinics to large enterprises.

Its user-friendly design and scalability make it suitable for various industries, including government, non-profit, IT, and healthcare departments seeking an efficient and adaptable case management solution.

Is Penelope Software Right for You?

Penelope Software has earned acclaim for its user-friendly interface and scalability. Trusted by a diverse clientele, it offers secure data hosting and seamless integration. Its adaptability to various sectors, including government and healthcare, makes it an ideal choice. 

Still not sure if it is the right choice? Get in touch with our team at (661) 384-7070 who will help you make the best decision for your organization.

Penelope Software Features

Penelope Software incorporates a comprehensive billing module, streamlining the billing and claims management process for healthcare providers and human services organizations. The software automates the billing process, offering a user-friendly interface to manage and submit electronic and paper claims efficiently. It provides flexibility for practitioners to choose the most convenient method for their practice. Penelope's billing module simplifies financial management, reduces administrative overhead, and supports practitioners in submitting accurate and timely claims.

how it worksSee How It Works

With configurable smart forms, Penelope eliminates the need for paper forms, streamlining data collection and improving accuracy in case management. Users can customize forms according to their specific needs, capturing essential data electronically and reducing reliance on traditional paper-based documentation. The feature saves time, enhances accuracy, and contributes to a more sustainable and efficient workflow by eliminating the manual handling of paper forms.

how it worksSee How It Works

Penelope simplifies processes with automated workflows, ensuring tasks are completed efficiently and reducing manual intervention. Users can set up predefined workflows that automate routine tasks, notifications, and approvals, streamlining operational processes and minimizing the risk of errors. Increased efficiency, reduced administrative burden, and minimized errors lead to a smoother workflow, allowing practitioners to focus on core responsibilities and client care.

how it worksSee How It Works

Secure SaaS solution guarantees robust data hosting, providing a reliable platform for storing critical information and ensuring disaster recovery measures. Penelope leverages secure cloud hosting to store data, ensuring accessibility, reliability, and implementing disaster recovery protocols to safeguard against data loss.

how it worksSee How It Works

Penelope Software offers a robust appointment scheduling feature that simplifies the process of managing client appointments seamlessly. Automated reminders further enhance the scheduling process, reducing the likelihood of no-shows. This feature optimizes the appointment management workflow, ensuring practitioners can efficiently organize and track appointments. Automated reminders contribute to improved patient attendance, enhancing overall operational efficiency in healthcare and human services settings.

how it worksSee How It Works

Pros and Cons of Penelope Software

Pros

  • Highly configurable and user-friendly interface
  • Extremely flexible reporting choices
  • Configurable smart forms streamline data collection
  • Secure SaaS solution with robust data hosting
  • Software upgrades are very smooth

Cons

  • Limited information on pricing
  • Learning curve may be experienced for users unfamiliar with advanced features

Penelope Software Reviews

Overall Rating

4.1

58 Review(s)

Rating Distribution

5

star

(25)

4

star

(25)

3

star

(2)

2

star

(3)

1

star

(3)

November 2023

Want to leave this service but they hold your data hostage

Christine

Mental Health Care

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Pros

I cannot think of many things that I like about this software. I have come across several much better alternatives that are more intuitive and user friendly. Apps like Asana for task management, Harvest for time tracking and various invoicing apps work better and cost less.

Cons

This software is very outdated and not intuitive. It lacks user friendliness, making it hard to navigate. There is no keyword search function resulting in case notes becoming an overwhelming and unusable mess. Generating excel reports is not possible only cumbersome PDF ones. It takes far too many clicks to accomplish even simple tasks. The customer service is subpar despite being customers for almost a decade. They only provide client data once and in a coding format that only IT professionals can understand. If you want the data in a usable format, they charge an exorbitant amount, equivalent to twice a year's service cost. They claim it will take 35 hours, which begs the question of why they don't have an efficient process in place for something they should be doing regularly. Leaving the service is nearly impossible unless you're willing to abandon all your historical data or pay a hefty fee. I feel taken advantage of, as they are falling behind their competitors.

July 2022

Ease of use

Ali

Education Management

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

Managing caseloads is made easy by the product.

Cons

The FAQs are not as helpful as I would like. Some tasks like adding a not attending worker to every service file, consume a significant amount of time.

March 2021

Penelope Review

Jacquelyn

Non-Profit Organization Management

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

Pros

I like how the software is simple to use and can be easily tailored to fit the requirements of our program.

Cons

Generating graphs from our reports in Penelope is not possible and I find that disappointing.

March 2021

Well developed database

Nicole

Hospital & Health Care

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

Pros

This database is exceptionally well developed. It offers great features that can be tailored to suit your specific needs.

Cons

Certain features and reporting have restrictions that require extra effort on our part to make them work as needed. The inability to delete errors results in numerous unnecessary entries, cluttering and confusing certain sections.

March 2021

EXcellent system for client files and caseload management

Susan

Non-Profit Organization Management

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Pros

The software is intuitive user interface for our frontline counselors efficiently gets new users up and running. Its excellent for day to day case documentation and file management.

Cons

Understanding our specific needs and customizing the software proved to be a challenge. The software offers a multitude of functions and options and we had to work through some errors using the sandbox environment.

March 2021

Penelope review from a Not for Profit Organisation

Janice

Non-Profit Organization Management

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

It offers some level of customization and is easy to use. The pricing based on user licenses works well for smaller nonprofit organizations.

Cons

The software confuses new staff members by using different names for the same action such as Cart or Unit. Additionally there is a lack of reporting options.

September 2020

Great for Case Management

Robert

Non-Profit Organization Management

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Pros

The ability to link clients, family members and case workers as a single entity in a single case is valuable. Creating event triggers to remind users to fill out assessments is a helpful feature.

Cons

It is not possible to download the backend data through the web interface. This needs to be done via a separate ODBC connection.

September 2020

Captures all Data but All Over the Place

Alvin

Mental Health Care

Ease of use

5

Value for money

8

Customer Support

10

Functionality

8

Pros

It has the capability to capture data for every aspect of the process. It is feature rich. Reporting directly from the raw data (from the backend) is possible but it requires some additional knowledge to make it work effectively.

Cons

Data entry and retrieval can be confusing since information is scattered throughout the software. Also The reporting options are lacking with many standard reports being too specific.

September 2020

Penelope from the Perspective of Reporting and Program Surveillance

Miguel

Hospital & Health Care

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Pros

Penelope is complete when it comes to documenting service appointments, client assessments, referrals, notes, agency workshops and meetings. I can access the raw data via ODBC and prepare it for reporting, grant writing projections or program surveillance. The built in reports are also useful. The feature that syncs appointments with Microsoft Outlook is very convenient. Athena Software provides extensive documentation for Penelope which I find extremely helpful. Managers can easily view staff caseloads.

Cons

Accessing raw data and preparing it is quite limited without paying for a support meeting. However the provided data dictionaries and data maps are helpful. In the beginning the login credentials for downloading data can be frustrating as they are not immediately updated by the engineers but once that is resolved, ODBC works reliably. Athena responds fairly quickly to other issues. Unfortunately they do not provide support for using R but thanks to sufficient documentation from R developers, I managed to figure it out.

September 2020

Case Management with Penelope - Volunteer Users

Betty

Non-Profit Organization Management

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

We have created a procedures manual for our volunteers based on your instructions to perform specific tasks related to recording activities and events. Even our less tech savvy volunteers can perform well thanks to the intuitive case management features. Experienced volunteers can easily pass on the learned procedures to new volunteers.

Cons

The software has a lot of capabilities and its value increases as we learn more about it. However the learning part can be challenging for volunteers who only come in once or twice a month for a four hour shift. Constant relearning and retraining are necessary which is why we maintain a procedures manual.

Frequently Asked Questions

Yes, Penelope offers a mobile app. Patients can complete medical documents using the Penelope management software app.