Penelope, now part of Bonterra, is a cloud-based case management software designed for human services and healthcare providers. Users appreciate its reliability and customizable templates, which enhance case note management. However, some have noted challenges with generating graphs and reports. Overall, Penelope streamlines client management and supports efficient service delivery.

Penelope Software Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integration

Patient Portal

View All Specifications

What Is Penelope Software?

Penelope software is a mobile-friendly case management solution designed for human services organizations and healthcare providers worldwide. Its configurable smart forms enable a fully paperless system, enhancing efficiency and accuracy. As a secure SaaS platform, Penelope improves staff communication through automated workflows, making it a valuable tool for those seeking a streamlined and user-friendly case management solution.

What Is Penelope Software Best For?

This case management software is exceptionally user-friendly, offering an intuitive interface that ensures easy navigation and a seamless experience for both clients and practitioners. Its user-centric design features clear menus, organized layouts, and straightforward tools, minimizing the learning curve and enabling users to efficiently access, manage, and interact with essential information.

Penelope Software Pricing

This case management software offers three customizable pricing plans:
  • Essentials
  • Pro
  • Enterprise
Request a custom pricing quote tailored to your specific requirements!

Penelope Software Integrations

The software offers API integration to connect with various platforms. However, details about its specific integrations have not been publicly disclosed.

How Does Penelope Software Work?

  • Log in using your credentials to access the dashboard
  • Schedule appointments with your patients
  • Open Case Files and review all the files before sending ahead
  • Navigate through client files and medical documents
  • Use the built in reports to add patient history and diagnosis
If you want to see how the software works in action, schedule a free Penelope case management software demo today!

Who Is Penelope Software For?

Penelope Software caters to human services organizations and healthcare providers of all sizes, from small clinics to large enterprises.

Its user-friendly design and scalability make it suitable for various industries, including government, non-profit, IT, and healthcare departments seeking an efficient and adaptable case management solution.

Is Penelope Software Right for You?

Penelope Software is widely acclaimed for its user-friendly interface and scalability. Designed for diverse clientele, this mobile-friendly system offers secure data hosting and seamless integration. Its adaptability across sectors, including government and healthcare, makes it a reliable choice.

Still not sure if it is the right choice? Get in touch with our team at (661) 384-7070 who will help you make the best decision for your organization.

Penelope Software Features

Penelope Software incorporates a comprehensive billing module, streamlining the billing and claims management process for healthcare providers and human services organizations. The software automates the billing process, offering a user-friendly interface to manage and submit electronic and paper claims efficiently. It provides flexibility for practitioners to choose the most convenient method for their practice. Penelope's billing module simplifies financial management, reduces administrative overhead, and supports practitioners in submitting accurate and timely claims.

how it worksSee How It Works

With configurable smart forms, Penelope eliminates the need for paper forms, streamlining data collection and improving accuracy in case management. Users can customize forms according to their specific needs, capturing essential data electronically and reducing reliance on traditional paper-based documentation. The feature saves time, enhances accuracy, and contributes to a more sustainable and efficient workflow by eliminating the manual handling of paper forms.

how it worksSee How It Works

Penelope simplifies processes with automated workflows, ensuring tasks are completed efficiently and reducing manual intervention. Users can set up predefined workflows that automate routine tasks, notifications, and approvals, streamlining operational processes and minimizing the risk of errors. Increased efficiency, reduced administrative burden, and minimized errors lead to a smoother workflow, allowing practitioners to focus on core responsibilities and client care.

how it worksSee How It Works

Penelope enables case workers to document client interactions, track case history, and store essential details in one centralized system. This ensures accurate and up-to-date records, improving communication and continuity of care.

how it worksSee How It Works

Penelope Software offers a robust appointment scheduling feature that simplifies the process of managing client appointments seamlessly. Automated reminders further enhance the scheduling process, reducing the likelihood of no-shows. This feature optimizes the appointment management workflow, ensuring practitioners can efficiently organize and track appointments. Automated reminders contribute to improved patient attendance, enhancing overall operational efficiency in healthcare and human services settings.

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Pros and Cons of Penelope Software

Pros

  • Highly configurable and user-friendly interface
  • Extremely flexible reporting choices
  • Configurable smart forms streamline data collection
  • Secure SaaS solution with robust data hosting
  • Software upgrades are very smooth

Cons

  • Limited information on pricing
  • Penelope Software is widely acclaimed for its user-friendly interface and scalability. Designed for diverse clientele, this mobile-friendly system offers secure data hosting and seamless integration. Its adaptability across sectors, including government and healthcare, makes it a reliable choice.
  • Some users report redundant data entry steps

Penelope Software Reviews

Overall Rating

4.1

58 Review(s)

Rating Distribution

5

star

(25)

4

star

(25)

3

star

(2)

2

star

(3)

1

star

(3)

November 2023

Holding my data hostage!!

Christine

Mental Health Care

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Pros

I cannot think of many things that I like about this software. I have come across several much better alternatives that are more flexiv and user friendly. Apps like Asana for task management, Harvest for time tracking and various invoicing apps work better and cost less.

Cons

This software is very outdated. It lacks user friendliness, making it hard to navigate. There is no keyword search function resulting in case notes becoming an overwhelming and unusable mess. Generating excel reports is not possible only cumbersome PDF ones. It takes far too many clicks to accomplish even simple tasks. The customer service is subpar despite being customers for almost a decade. They only provide client data once and in a coding format that only IT professionals can understand. If you want the data in a usable format, they charge an exorbitant amount, equivalent to twice a year's service cost. They claim it will take 35 hours, which begs the question of why they don't have an efficient process in place for something they should be doing regularly. Leaving the service is nearly impossible unless you're willing to abandon all your historical data or pay a hefty fee. I feel taken advantage of, as they are falling behind their competitors.

July 2022

It is user-friendly

Ali

Not Specified

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

I can manage my caseloads easily by this product.

Cons

The FAQs are not as helpful as I would like. Some tasks like adding a not attending worker to every service file, consume a significant amount of time.

March 2021

easy to use and customize

Jacquelyn

Medical Practice

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

Pros

I like how the software is simple to use and can be easily customized to fit the requirements of our program.

Cons

Generating graphs from our reports in Penelope is not possible and I find that disappointing.

Frequently Asked Questions

Yes, Penelope offers a mobile-friendly system.