softwarePenelope Software Reviews
58 Reviews
Overall Rating
4.1
58 Reviews
Rating Distribution
5
(25)
4
(25)
3
(2)
2
(3)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
58 Reviews
Rating Distribution
5
(25)
4
(25)
3
(2)
2
(3)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Want to leave this service but they hold your data hostage
Want to leave this service but they hold your data hostage
Pros
I cannot think of many things that I like about this software. I have come across several much better alternatives that are more intuitive and user friendly. Apps like Asana for task management, Harvest for time tracking and various invoicing apps work better and cost less.
Cons
This software is very outdated and not intuitive. It lacks user friendliness, making it hard to navigate. There is no keyword search function resulting in case notes becoming an overwhelming and unusable mess. Generating excel reports is not possible only cumbersome PDF ones. It takes far too many clicks to accomplish even simple tasks. The customer service is subpar despite being customers for almost a decade. They only provide client data once and in a coding format that only IT professionals can understand. If you want the data in a usable format, they charge an exorbitant amount, equivalent to twice a year's service cost. They claim it will take 35 hours, which begs the question of why they don't have an efficient process in place for something they should be doing regularly. Leaving the service is nearly impossible unless you're willing to abandon all your historical data or pay a hefty fee. I feel taken advantage of, as they are falling behind their competitors.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Christine
Mental Health Care, 1-10 employees
More than a year
Nov 16, 2023
Ease of use
Ease of use
Pros
Managing caseloads is made easy by the product.
Cons
The FAQs are not as helpful as I would like. Some tasks like adding a not attending worker to every service file, consume a significant amount of time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ali
Education Management, 11-50 employees
Less than a year
Jul 27, 2022
Penelope Review
Penelope Review
Pros
I like how the software is simple to use and can be easily tailored to fit the requirements of our program.
Cons
Generating graphs from our reports in Penelope is not possible and I find that disappointing.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Jacquelyn
Non-Profit Organization Management, 11-50 employees
More than a year
Mar 17, 2021
Well developed database
Well developed database
Pros
This database is exceptionally well developed. It offers great features that can be tailored to suit your specific needs.
Cons
Certain features and reporting have restrictions that require extra effort on our part to make them work as needed. The inability to delete errors results in numerous unnecessary entries, cluttering and confusing certain sections.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Nicole
Hospital & Health Care, 51-100 employees
More than a year
Mar 14, 2021
EXcellent system for client files and caseload management
EXcellent system for client files and caseload management
Pros
The software is intuitive user interface for our frontline counselors efficiently gets new users up and running. Its excellent for day to day case documentation and file management.
Cons
Understanding our specific needs and customizing the software proved to be a challenge. The software offers a multitude of functions and options and we had to work through some errors using the sandbox environment.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Susan
Non-Profit Organization Management, 1-10 employees
More than a year
Mar 02, 2021
Penelope review from a Not for Profit Organisation
Penelope review from a Not for Profit Organisation
Pros
It offers some level of customization and is easy to use. The pricing based on user licenses works well for smaller nonprofit organizations.
Cons
The software confuses new staff members by using different names for the same action such as Cart or Unit. Additionally there is a lack of reporting options.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Janice
Non-Profit Organization Management, 51-100 employees
More than a year
Mar 01, 2021
Great for Case Management
Great for Case Management
Pros
The ability to link clients, family members and case workers as a single entity in a single case is valuable. Creating event triggers to remind users to fill out assessments is a helpful feature.
Cons
It is not possible to download the backend data through the web interface. This needs to be done via a separate ODBC connection.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Robert
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 25, 2020
Captures all Data but All Over the Place
Captures all Data but All Over the Place
Pros
It has the capability to capture data for every aspect of the process. It is feature rich. Reporting directly from the raw data (from the backend) is possible but it requires some additional knowledge to make it work effectively.
Cons
Data entry and retrieval can be confusing since information is scattered throughout the software. Also The reporting options are lacking with many standard reports being too specific.
Ease of use
5
Value for money
8
Customer Support
10
Functionality
8
Alvin
Mental Health Care, 51-100 employees
Less than a year
Sep 23, 2020
Penelope from the Perspective of Reporting and Program Surveillance
Penelope from the Perspective of Reporting and Program Surveillance
Pros
Penelope is complete when it comes to documenting service appointments, client assessments, referrals, notes, agency workshops and meetings. I can access the raw data via ODBC and prepare it for reporting, grant writing projections or program surveillance. The built in reports are also useful. The feature that syncs appointments with Microsoft Outlook is very convenient. Athena Software provides extensive documentation for Penelope which I find extremely helpful. Managers can easily view staff caseloads.
Cons
Accessing raw data and preparing it is quite limited without paying for a support meeting. However the provided data dictionaries and data maps are helpful. In the beginning the login credentials for downloading data can be frustrating as they are not immediately updated by the engineers but once that is resolved, ODBC works reliably. Athena responds fairly quickly to other issues. Unfortunately they do not provide support for using R but thanks to sufficient documentation from R developers, I managed to figure it out.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Miguel
Hospital & Health Care, 500+ employees
Less than a year
Sep 21, 2020
Case Management with Penelope - Volunteer Users
Case Management with Penelope - Volunteer Users
Pros
We have created a procedures manual for our volunteers based on your instructions to perform specific tasks related to recording activities and events. Even our less tech savvy volunteers can perform well thanks to the intuitive case management features. Experienced volunteers can easily pass on the learned procedures to new volunteers.
Cons
The software has a lot of capabilities and its value increases as we learn more about it. However the learning part can be challenging for volunteers who only come in once or twice a month for a four hour shift. Constant relearning and retraining are necessary which is why we maintain a procedures manual.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Betty
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 18, 2020
many used
many used
Pros
The Engage tool (client communication) has had a significant impact on our interactions with clients especially during COVID lockdowns. The customer service and support are always prompt, knowledgeable and flexible to our needs. Although our particular business slightly pushed the Penelope system beyond its intended scope the Athena team has been incredibly accommodating and creative in resolving our issues.
Cons
Configuring and testing the software can be difficult. The testing environments are helpful but like any software, its impossible to fully understand the consequences of system changes without testing each expected output individually. I have seen other systems that handle this aspect slightly better than Athenas Penelope.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Alyce
Non-Profit Organization Management, 500+ employees
More than a year
Sep 15, 2020
intuitive and helpful
intuitive and helpful
Pros
I find Penelope to be an intuitive and easy to use client management system. It is the most effective system I have used in my 15 years of experience with client management systems.
Cons
I cannot think of any issues at this moment
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Cathrine
Health, Wellness and Fitness, 101-500 employees
More than a year
Sep 13, 2020
CFS Saskatoon
CFS Saskatoon
Pros
I find the support provided through submitting tickets to be very helpful. The system stays up to date with new releases and Athenas backup service is beneficial to us.
Cons
While I know there are many other features available, we have not fully explored them. However based on our limited exposure the software feels quite expensive.
Ease of use
8
Value for money
2
Customer Support
8
Functionality
8
Carol
Non-Profit Organization Management, 11-50 employees
More than a year
Sep 11, 2020
Good software but not intuitive for our users
Good software but not intuitive for our users
Pros
Once we have a trained team on site the software allows for customization.
Cons
The software lacks intuitiveness and requires multiple steps for tasks that should be simpler. Obtaining information and generating reports for our funders is also challenging within the system.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Nancy
Health, Wellness and Fitness, 11-50 employees
Less than a year
Sep 09, 2020
Customizable Software with Excellent Support
Customizable Software with Excellent Support
Pros
The best feature of this software is its ability to integrate multiple programs with different services. It allows me to track our families and the services they use regardless of location or program. The convenience of accessing Penelope and the extensive support from Athena (trainings, guides on the website and direct technical support) are additional outstanding features.
Cons
In the start integrating this software with our current business processes gave us a hard time. The Excel exporting feature, or lack thereof was particularly difficult. While there is an option to export data it requires additional training and time especially when merging relevant identifying and service information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Elena
Individual & Family Services, 51-100 employees
Less than a year
Mar 21, 2020
EHR for Non Profit Mental Therapy Office
EHR for Non Profit Mental Therapy Office
Pros
I like that using this program will enable our office to reduce paper usage and transition to digital health records.
Cons
The setup process is very time consuming and one should not underestimate the amount of time required for this project. Additionally some of the terminology used differs from our geographical area and office which adds a lot more to the learning.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Tara
Mental Health Care, 1-10 employees
Less than 6 months
Mar 19, 2020
Penelope Review
Penelope Review
Pros
It helps me track the progress of our clients as they go through our four phase continuum of care.
Cons
There are aspects that are not easy to navigate. it is not clear how to reach the desired destination and one must undergo training in the process as it is not self explanatory.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Marie
Individual & Family Services, 11-50 employees
More than a year
Mar 02, 2020
Personal Opinion
Personal Opinion
Pros
It provides most of the information I need.
Cons
I am having trouble obtaining the exact outcomes I need. I am not sure what else to say. There seems to be a lot of back and forth involved in retrieving information. When asked for specific details about an individual client its not as simple as it seems.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Deborah
Consumer Services, 11-50 employees
More than a year
Mar 01, 2020
So Difficult
So Difficult
Pros
It has everything necessary for conducting therapy and submitting billing. I don't think you did need anything else really.
Cons
This software lacks intuitiveness. It could be due to the administrators setup but even after using it for years, it remains the same, hard to understand and confusing.
Ease of use
2
Value for money
7
Customer Support
7
Functionality
7
Stephanie
Mental Health Care, 51-100 employees
More than a year
Dec 01, 2019
Penelope Review
Penelope Review
Pros
Penelope was the perfect solution for the advanced case management work our staff performs across the U.S. Our customized employment professionals required a case management system that allowed for detailed narrative descriptions and the team at Athena was able to accommodate this need.
Cons
There is a slight learning curve with Penelope but the effort to learn it is definitely worth it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kasey
Non-Profit Organization Management, 101-500 employees
Less than a year
Sep 06, 2019
Innovative product for Behavioral Health Services
Innovative product for Behavioral Health Services
Pros
The software has advanced alongside our organization continuously implementing new innovative features.
Cons
Teaching new users the organizational structure behind the software can be difficult as it is not always intuitive. Also the Billing statements are overly complicated.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
10
Hannah
Hospital & Health Care, 51-100 employees
More than a year
Sep 03, 2019
Great Case Management Software
Great Case Management Software
Pros
The software is intuitive for daily use. Its functionality and ease of access for reporting are excellent. Penelope has streamlined our cases and made them quicker to access.
Cons
After downloading a photo under a profile it is not fully visible, making it difficult for our restricted users to view a clients photo. Only the forehead is visible. It would be great if our case plans could automatically populate from the initial one so we wouldn't have to enter the same information again in the progress and closing plans.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Evangelina
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 01, 2019
Good product
Good product
Pros
Well I really like most of the features of Penelope. Although some tasks require multiple clicks the benefit is that the options are highly accurate and match the actuals.
Cons
I wish there were ways to integrate Penelope reports with other software or vice versa, for better bookkeeping purposes. For now I have to manually crosscheck Penelope data with other sources like Square and Cashapp. It would be better for reporting if Penelope could integrate or establish links with external services.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Taylor
Religious Institutions, 51-100 employees
More than a year
Aug 15, 2019
Using Penelope
Using Penelope
Pros
The software is intuitive, adaptable and can be designed to fit the needs of our Case Management Program.
Cons
I wish there was a single report that could provide all the important data I need in one go.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Sor Moi
Higher Education, 500+ employees
Less than a year
Aug 13, 2019
Excellent product!
Excellent product!
Pros
The best part about this software is the exceptional customer support that comes with it. With the help of the Athena team we were able to customize it to meet all our case management requirements.
Cons
Its difficult to pinpoint what we like least about the software because it has been very helpful in meeting our needs. It does take some time to get accustomed to using it and exploring all its features but once you do, it becomes very user friendly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Roslyn
Individual & Family Services, 1-10 employees
Less than a year
Aug 08, 2019
potentially great data base system
potentially great data base system
Pros
After spending the past year learning how to navigate the software our team is impressed with its ability to capture details. It has provided numerous opportunities for reporting data on our various programs.
Cons
The setup process for the system requires a significant amount of work. Another drawback is learning about reports and extracting data which often involves trial and error, resulting in a time consuming process.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Liz
Individual & Family Services, 500+ employees
Less than a year
Aug 05, 2019
Good results
Good results
Pros
Its a great resource for storing records, adding updates and retrieving client information. Setting up new accounts is very simple.
Cons
Some parts are difficult to understand without consulting the written instructions.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Will
Transportation/Trucking/Railroad, 500+ employees
More than a year
Aug 04, 2019
CSC
CSC
Pros
Its useful for scheduling and accessing client profile information.
Cons
It is not easy to generate the specific reports we need.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 11-50 employees
More than a year
May 27, 2019
Great so far
Great so far
Pros
Penelope offers a great balance between functionality and ease of use. The interface is visually attractive and can be accessed on any device. The system is easy to configure. Penelope fulfills all our business functionality needs, except for accounting which we handle in another system.
Cons
The default reporting options are quite limited but there is an option to interface with Tableau for an additional fee. Setting up security measures can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
N/A, 11-50 employees
Less than 6 months
May 16, 2019
Electronic web based office suite
Electronic web based office suite
Pros
The softwares scheduling function is user friendly and helps us optimize our time efficiently.
Cons
The reporting function is very limited. It would be great to have the option to generate queries that can be downloaded into Excel for further analysis.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Marianne
Mental Health Care, 101-500 employees
Less than a year
May 02, 2019
It does a lot
It does a lot
Pros
Penelope offers a multiple customizable option. As a counseling center with around 50 professionals we realized our software needs are unique. Penelope was able to provide customizable options and reports (additional cost) that fit our requirements.
Cons
The software is expensive (which is a positive) but its important to note that it takes time to train, set up, install, teach others and learn the best practices. Additionally transferring reports to Excel is inconsistent. There is currently no mobile version available (although they are working on it) which is essential for fieldwork or work during commutes. Once the mobile version is launched, it will be fantastic.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 51-100 employees
More than a year
Feb 14, 2019
Not user friendly at all
Not user friendly at all
Pros
I am not a fan of Penelope at all as there is very little I like about it.
Cons
Scheduling clients, managing indirect appointments and collaborating with other staff members is very difficult. The fees are too high considering the limitations in basic reporting. Due to the high costs we can't afford enough licenses for everyone, resulting in a rotational system for entering information into the system.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Anonymous
N/A, 11-50 employees
More than a year
Feb 01, 2019
Some pluses, some frustrations
Some pluses, some frustrations
Pros
Penelope has many features that other software lacks such as generating statistical reports and tracking anonymous client interactions. It offers flexibility in customizing and tailoring the software experience to our organization. Overall it functions well for its intended purpose.
Cons
Penelope is not easy to learn and lacks user intuitiveness. The interface is not visually appealing and the statistical reports often fail to capture the required information. There are multiple small, confusing processes leave new users feeling disheartened. For instance reopening a case file necessitates deleting the "end date" before entering new information which should be automatically invalidated upon reopening.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Michele
Mental Health Care, 11-50 employees
More than a year
Jan 23, 2019
Excellent clinical software
Excellent clinical software
Pros
It allows proper organization and ease of use. I use Penelope daily and our counseling clinic enjoys its benefits.
Cons
When we first started using Penelope, I accidentally deleted an entire file. However that bug has been fixed now which is great news.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriel
Education Management, 11-50 employees
More than a year
Jan 21, 2019
Beth Moore
Beth Moore
Pros
I really like the ability to customize Penelope to suit our non profit needs.
Cons
It would be great if it could integrate with Google Spreadsheets.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Beth
Non-Profit Organization Management, 11-50 employees
More than a year
Jan 18, 2019
Our experience with Penny, so far
Our experience with Penny, so far
Pros
The tech support team is excellent and the flexibility in creating forms is fantastic.
Cons
The configuration and data migration process was confusing and took more time than I imagine
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Beth
Individual & Family Services, 101-500 employees
Less than a year
Jan 17, 2019
Penelope Is Great
Penelope Is Great
Pros
The software allows us to maintain precise records of our clients in an organized and easy to follow manner.
Cons
When collaborating with a group, scheduling everyone at the same time becomes impossible resulting in different time slots for each member. This inefficiently blocks out more time than necessary considering clinicians' availability.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
LEANZAR
Mental Health Care, 1-10 employees
More than a year
Jan 13, 2019
Penelope is reliable software for scheduling, case notes and financial needs.
Penelope is reliable software for scheduling, case notes and financial needs.
Pros
I love the softwares reliability. The customer support is wonderful and the navigation is easy with clear instructions. It is truly user friendly
Cons
Pulling reports can sometimes be difficult and I prefer to have customizable reports. The search field is overly broad and lacks specificity.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Christine
Mental Health Care, 11-50 employees
Less than a year
Dec 25, 2018
I like this program!!
I like this program!!
Pros
I can easily read my staffs input by generating reports whenever I need them. I can also pull reports to Tableau to get a quick overview of my numbers.
Cons
For now Penelope can only be accessed from work computers with the VPN installed. It would be convenient to have access from personal computers as well.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
MARIE
Individual & Family Services, 500+ employees
More than a year
Nov 09, 2018
Configuration of Penelope
Configuration of Penelope
Pros
Navigating and accessing the software is effortless which is especially convenient for our team working at school sites. Its much easier to access client files compared to the days of using paper.
Cons
The complete implementation process, from initial discussions about our needs and usage to going live, took approximately a year.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Mental Health Care, 500+ employees
Less than 6 months
Oct 19, 2018
Penelope Provides an Opportunity for Quality Training for our Students
Penelope Provides an Opportunity for Quality Training for our Students
Pros
In an educational/training context I find it beneficial to be able to purchase "generic" licenses. Additionally the ability to customize our own forms and documents is a great advantage. The support provided is also the best.
Cons
Setting up our system was very time consuming task. Despite this there are still reporting issues that fail to meet our requirements.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Anonymous
N/A, 101-500 employees
More than a year
Oct 15, 2018
Penelope
Penelope
Pros
The software meets the majority of our needs for tracking clients, staff notes, documents and scheduling space in our building for both internal and external meetings.
Cons
I am unable to create mailing labels using Penelope. The calendar for external group meetings does not consistently synchronize between the appointment icon and the monthly calendar on the side tab. I wish the calendar functioned more like Outlook and the search should encompass all options without requiring additional clicks.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Pam
Human Resources, 1-10 employees
More than a year
Oct 11, 2018
It's a great software that's easy to use once you've learned how to use it.
It's a great software that's easy to use once you've learned how to use it.
Pros
It serves as a record holder and allows all staff to complete documentation. Once you become familiar with the features navigating through it is a simplest thing.
Cons
It takes a while to become expert in using all the software features. Additionally only a limited number of users can sign in simultaneously.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Diamond
N/A, N/A employees
More than a year
May 21, 2018
Pretty Good Software!
Pretty Good Software!
Pros
The customer support is amazing with quick response times. The software is very intuitive and efficient.
Cons
I have been using this software daily for several months and there was one instance where the site experienced a half day outage. It would be beneficial to have a dedicated app for easier access.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Christine
Mental Health Care, 1-10 employees
Less than 6 months
Apr 02, 2018
the worst ever
the worst ever
Pros
It would be great if the software were more user friendly for the average person.
Cons
The software is not mobile friendly as it constantly logs me out every 15 minutes. Furthermore, email communication is remarkably slow sometimes taking a day to be received.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Elias
Alternative Medicine, 11-50 employees
Less than a year
Jan 01, 2018
Penelope By Athena, good program!
Penelope By Athena, good program!
Pros
I like this program for our entire staff to use. Its not difficult to navigate and we all seem to like it.
Cons
I have no negative feedback to provide.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany
Medical Practice, 51-100 employees
Less than 6 months
Jan 01, 2018
WORK ON IT EVERYDAY
WORK ON IT EVERYDAY
Pros
The program is generally straightforward and most things are easy to find. It gives clear reminders if something is missing.
Cons
Some aspects of the system are vert complicated which requires multiple screens to rectify a single claim.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
JENNIFER
Medical Practice, 101-500 employees
Less than a year
Dec 01, 2017
I used this system as a mental health intern - it was my first exposure to mental health software.
I used this system as a mental health intern - it was my first exposure to mental health software.
Pros
The software has various highly useful functionalities. If you like you can delve into detailed documentation.
Cons
The user interface is quite complicated making engagement challenging at times. There are multiple pathways to access different parts of a case file or input similar information, leading to confusion.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Anna
Hospital & Health Care, 11-50 employees
Less than a year
Nov 03, 2017
Good program. Bizarre service
Good program. Bizarre service
Pros
The program is good and easy to navigate similar to other programs with similar functions. Despite witnessing the oddest service, I have been using it for a long time and hesitate to switch.
Cons
The support experience was really bad. It took a week and numerous emails to receive assistance for a minor fix and they even charged a fee for a password change. I have never encountered such charges before and it left a negative impression.
Ease of use
8
Value for money
7
Customer Support
2
Functionality
8
Joni
Mental Health Care, 11-50 employees
More than a year
Oct 06, 2017
Penelope has given us great flexibility with our student counselor population!
Penelope has given us great flexibility with our student counselor population!
Pros
Students can access it anywhere and the outcome measures are excellent. The ability to visualize score charts over time is particularly effective for clients.
Cons
Deleting certain errors is very difficult most of the times. Also The provided instructions still lack the clarity I desire. When establishing new outcome measures I continue to find the process complicated.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kathy
Higher Education, 500+ employees
More than a year
Aug 27, 2017
Filters
Want to leave this service but they hold your data hostage
Want to leave this service but they hold your data hostage
Pros
I cannot think of many things that I like about this software. I have come across several much better alternatives that are more intuitive and user friendly. Apps like Asana for task management, Harvest for time tracking and various invoicing apps work better and cost less.
Cons
This software is very outdated and not intuitive. It lacks user friendliness, making it hard to navigate. There is no keyword search function resulting in case notes becoming an overwhelming and unusable mess. Generating excel reports is not possible only cumbersome PDF ones. It takes far too many clicks to accomplish even simple tasks. The customer service is subpar despite being customers for almost a decade. They only provide client data once and in a coding format that only IT professionals can understand. If you want the data in a usable format, they charge an exorbitant amount, equivalent to twice a year's service cost. They claim it will take 35 hours, which begs the question of why they don't have an efficient process in place for something they should be doing regularly. Leaving the service is nearly impossible unless you're willing to abandon all your historical data or pay a hefty fee. I feel taken advantage of, as they are falling behind their competitors.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Christine
Mental Health Care, 1-10 employees
More than a year
Nov 16, 2023
Ease of use
Ease of use
Pros
Managing caseloads is made easy by the product.
Cons
The FAQs are not as helpful as I would like. Some tasks like adding a not attending worker to every service file, consume a significant amount of time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ali
Education Management, 11-50 employees
Less than a year
Jul 27, 2022
Penelope Review
Penelope Review
Pros
I like how the software is simple to use and can be easily tailored to fit the requirements of our program.
Cons
Generating graphs from our reports in Penelope is not possible and I find that disappointing.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Jacquelyn
Non-Profit Organization Management, 11-50 employees
More than a year
Mar 17, 2021
Well developed database
Well developed database
Pros
This database is exceptionally well developed. It offers great features that can be tailored to suit your specific needs.
Cons
Certain features and reporting have restrictions that require extra effort on our part to make them work as needed. The inability to delete errors results in numerous unnecessary entries, cluttering and confusing certain sections.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Nicole
Hospital & Health Care, 51-100 employees
More than a year
Mar 14, 2021
EXcellent system for client files and caseload management
EXcellent system for client files and caseload management
Pros
The software is intuitive user interface for our frontline counselors efficiently gets new users up and running. Its excellent for day to day case documentation and file management.
Cons
Understanding our specific needs and customizing the software proved to be a challenge. The software offers a multitude of functions and options and we had to work through some errors using the sandbox environment.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Susan
Non-Profit Organization Management, 1-10 employees
More than a year
Mar 02, 2021
Penelope review from a Not for Profit Organisation
Penelope review from a Not for Profit Organisation
Pros
It offers some level of customization and is easy to use. The pricing based on user licenses works well for smaller nonprofit organizations.
Cons
The software confuses new staff members by using different names for the same action such as Cart or Unit. Additionally there is a lack of reporting options.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Janice
Non-Profit Organization Management, 51-100 employees
More than a year
Mar 01, 2021
Great for Case Management
Great for Case Management
Pros
The ability to link clients, family members and case workers as a single entity in a single case is valuable. Creating event triggers to remind users to fill out assessments is a helpful feature.
Cons
It is not possible to download the backend data through the web interface. This needs to be done via a separate ODBC connection.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Robert
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 25, 2020
Captures all Data but All Over the Place
Captures all Data but All Over the Place
Pros
It has the capability to capture data for every aspect of the process. It is feature rich. Reporting directly from the raw data (from the backend) is possible but it requires some additional knowledge to make it work effectively.
Cons
Data entry and retrieval can be confusing since information is scattered throughout the software. Also The reporting options are lacking with many standard reports being too specific.
Ease of use
5
Value for money
8
Customer Support
10
Functionality
8
Alvin
Mental Health Care, 51-100 employees
Less than a year
Sep 23, 2020
Penelope from the Perspective of Reporting and Program Surveillance
Penelope from the Perspective of Reporting and Program Surveillance
Pros
Penelope is complete when it comes to documenting service appointments, client assessments, referrals, notes, agency workshops and meetings. I can access the raw data via ODBC and prepare it for reporting, grant writing projections or program surveillance. The built in reports are also useful. The feature that syncs appointments with Microsoft Outlook is very convenient. Athena Software provides extensive documentation for Penelope which I find extremely helpful. Managers can easily view staff caseloads.
Cons
Accessing raw data and preparing it is quite limited without paying for a support meeting. However the provided data dictionaries and data maps are helpful. In the beginning the login credentials for downloading data can be frustrating as they are not immediately updated by the engineers but once that is resolved, ODBC works reliably. Athena responds fairly quickly to other issues. Unfortunately they do not provide support for using R but thanks to sufficient documentation from R developers, I managed to figure it out.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Miguel
Hospital & Health Care, 500+ employees
Less than a year
Sep 21, 2020
Case Management with Penelope - Volunteer Users
Case Management with Penelope - Volunteer Users
Pros
We have created a procedures manual for our volunteers based on your instructions to perform specific tasks related to recording activities and events. Even our less tech savvy volunteers can perform well thanks to the intuitive case management features. Experienced volunteers can easily pass on the learned procedures to new volunteers.
Cons
The software has a lot of capabilities and its value increases as we learn more about it. However the learning part can be challenging for volunteers who only come in once or twice a month for a four hour shift. Constant relearning and retraining are necessary which is why we maintain a procedures manual.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Betty
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 18, 2020
many used
many used
Pros
The Engage tool (client communication) has had a significant impact on our interactions with clients especially during COVID lockdowns. The customer service and support are always prompt, knowledgeable and flexible to our needs. Although our particular business slightly pushed the Penelope system beyond its intended scope the Athena team has been incredibly accommodating and creative in resolving our issues.
Cons
Configuring and testing the software can be difficult. The testing environments are helpful but like any software, its impossible to fully understand the consequences of system changes without testing each expected output individually. I have seen other systems that handle this aspect slightly better than Athenas Penelope.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Alyce
Non-Profit Organization Management, 500+ employees
More than a year
Sep 15, 2020
intuitive and helpful
intuitive and helpful
Pros
I find Penelope to be an intuitive and easy to use client management system. It is the most effective system I have used in my 15 years of experience with client management systems.
Cons
I cannot think of any issues at this moment
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Cathrine
Health, Wellness and Fitness, 101-500 employees
More than a year
Sep 13, 2020
CFS Saskatoon
CFS Saskatoon
Pros
I find the support provided through submitting tickets to be very helpful. The system stays up to date with new releases and Athenas backup service is beneficial to us.
Cons
While I know there are many other features available, we have not fully explored them. However based on our limited exposure the software feels quite expensive.
Ease of use
8
Value for money
2
Customer Support
8
Functionality
8
Carol
Non-Profit Organization Management, 11-50 employees
More than a year
Sep 11, 2020
Good software but not intuitive for our users
Good software but not intuitive for our users
Pros
Once we have a trained team on site the software allows for customization.
Cons
The software lacks intuitiveness and requires multiple steps for tasks that should be simpler. Obtaining information and generating reports for our funders is also challenging within the system.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Nancy
Health, Wellness and Fitness, 11-50 employees
Less than a year
Sep 09, 2020
Customizable Software with Excellent Support
Customizable Software with Excellent Support
Pros
The best feature of this software is its ability to integrate multiple programs with different services. It allows me to track our families and the services they use regardless of location or program. The convenience of accessing Penelope and the extensive support from Athena (trainings, guides on the website and direct technical support) are additional outstanding features.
Cons
In the start integrating this software with our current business processes gave us a hard time. The Excel exporting feature, or lack thereof was particularly difficult. While there is an option to export data it requires additional training and time especially when merging relevant identifying and service information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Elena
Individual & Family Services, 51-100 employees
Less than a year
Mar 21, 2020
EHR for Non Profit Mental Therapy Office
EHR for Non Profit Mental Therapy Office
Pros
I like that using this program will enable our office to reduce paper usage and transition to digital health records.
Cons
The setup process is very time consuming and one should not underestimate the amount of time required for this project. Additionally some of the terminology used differs from our geographical area and office which adds a lot more to the learning.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Tara
Mental Health Care, 1-10 employees
Less than 6 months
Mar 19, 2020
Penelope Review
Penelope Review
Pros
It helps me track the progress of our clients as they go through our four phase continuum of care.
Cons
There are aspects that are not easy to navigate. it is not clear how to reach the desired destination and one must undergo training in the process as it is not self explanatory.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Marie
Individual & Family Services, 11-50 employees
More than a year
Mar 02, 2020
Personal Opinion
Personal Opinion
Pros
It provides most of the information I need.
Cons
I am having trouble obtaining the exact outcomes I need. I am not sure what else to say. There seems to be a lot of back and forth involved in retrieving information. When asked for specific details about an individual client its not as simple as it seems.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Deborah
Consumer Services, 11-50 employees
More than a year
Mar 01, 2020
So Difficult
So Difficult
Pros
It has everything necessary for conducting therapy and submitting billing. I don't think you did need anything else really.
Cons
This software lacks intuitiveness. It could be due to the administrators setup but even after using it for years, it remains the same, hard to understand and confusing.
Ease of use
2
Value for money
7
Customer Support
7
Functionality
7
Stephanie
Mental Health Care, 51-100 employees
More than a year
Dec 01, 2019
Penelope Review
Penelope Review
Pros
Penelope was the perfect solution for the advanced case management work our staff performs across the U.S. Our customized employment professionals required a case management system that allowed for detailed narrative descriptions and the team at Athena was able to accommodate this need.
Cons
There is a slight learning curve with Penelope but the effort to learn it is definitely worth it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kasey
Non-Profit Organization Management, 101-500 employees
Less than a year
Sep 06, 2019
Innovative product for Behavioral Health Services
Innovative product for Behavioral Health Services
Pros
The software has advanced alongside our organization continuously implementing new innovative features.
Cons
Teaching new users the organizational structure behind the software can be difficult as it is not always intuitive. Also the Billing statements are overly complicated.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
10
Hannah
Hospital & Health Care, 51-100 employees
More than a year
Sep 03, 2019
Great Case Management Software
Great Case Management Software
Pros
The software is intuitive for daily use. Its functionality and ease of access for reporting are excellent. Penelope has streamlined our cases and made them quicker to access.
Cons
After downloading a photo under a profile it is not fully visible, making it difficult for our restricted users to view a clients photo. Only the forehead is visible. It would be great if our case plans could automatically populate from the initial one so we wouldn't have to enter the same information again in the progress and closing plans.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Evangelina
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 01, 2019
Good product
Good product
Pros
Well I really like most of the features of Penelope. Although some tasks require multiple clicks the benefit is that the options are highly accurate and match the actuals.
Cons
I wish there were ways to integrate Penelope reports with other software or vice versa, for better bookkeeping purposes. For now I have to manually crosscheck Penelope data with other sources like Square and Cashapp. It would be better for reporting if Penelope could integrate or establish links with external services.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Taylor
Religious Institutions, 51-100 employees
More than a year
Aug 15, 2019
Using Penelope
Using Penelope
Pros
The software is intuitive, adaptable and can be designed to fit the needs of our Case Management Program.
Cons
I wish there was a single report that could provide all the important data I need in one go.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Sor Moi
Higher Education, 500+ employees
Less than a year
Aug 13, 2019
Excellent product!
Excellent product!
Pros
The best part about this software is the exceptional customer support that comes with it. With the help of the Athena team we were able to customize it to meet all our case management requirements.
Cons
Its difficult to pinpoint what we like least about the software because it has been very helpful in meeting our needs. It does take some time to get accustomed to using it and exploring all its features but once you do, it becomes very user friendly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Roslyn
Individual & Family Services, 1-10 employees
Less than a year
Aug 08, 2019
potentially great data base system
potentially great data base system
Pros
After spending the past year learning how to navigate the software our team is impressed with its ability to capture details. It has provided numerous opportunities for reporting data on our various programs.
Cons
The setup process for the system requires a significant amount of work. Another drawback is learning about reports and extracting data which often involves trial and error, resulting in a time consuming process.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Liz
Individual & Family Services, 500+ employees
Less than a year
Aug 05, 2019
Good results
Good results
Pros
Its a great resource for storing records, adding updates and retrieving client information. Setting up new accounts is very simple.
Cons
Some parts are difficult to understand without consulting the written instructions.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Will
Transportation/Trucking/Railroad, 500+ employees
More than a year
Aug 04, 2019
CSC
CSC
Pros
Its useful for scheduling and accessing client profile information.
Cons
It is not easy to generate the specific reports we need.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 11-50 employees
More than a year
May 27, 2019
Great so far
Great so far
Pros
Penelope offers a great balance between functionality and ease of use. The interface is visually attractive and can be accessed on any device. The system is easy to configure. Penelope fulfills all our business functionality needs, except for accounting which we handle in another system.
Cons
The default reporting options are quite limited but there is an option to interface with Tableau for an additional fee. Setting up security measures can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
N/A, 11-50 employees
Less than 6 months
May 16, 2019
Electronic web based office suite
Electronic web based office suite
Pros
The softwares scheduling function is user friendly and helps us optimize our time efficiently.
Cons
The reporting function is very limited. It would be great to have the option to generate queries that can be downloaded into Excel for further analysis.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Marianne
Mental Health Care, 101-500 employees
Less than a year
May 02, 2019
It does a lot
It does a lot
Pros
Penelope offers a multiple customizable option. As a counseling center with around 50 professionals we realized our software needs are unique. Penelope was able to provide customizable options and reports (additional cost) that fit our requirements.
Cons
The software is expensive (which is a positive) but its important to note that it takes time to train, set up, install, teach others and learn the best practices. Additionally transferring reports to Excel is inconsistent. There is currently no mobile version available (although they are working on it) which is essential for fieldwork or work during commutes. Once the mobile version is launched, it will be fantastic.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 51-100 employees
More than a year
Feb 14, 2019
Not user friendly at all
Not user friendly at all
Pros
I am not a fan of Penelope at all as there is very little I like about it.
Cons
Scheduling clients, managing indirect appointments and collaborating with other staff members is very difficult. The fees are too high considering the limitations in basic reporting. Due to the high costs we can't afford enough licenses for everyone, resulting in a rotational system for entering information into the system.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Anonymous
N/A, 11-50 employees
More than a year
Feb 01, 2019
Some pluses, some frustrations
Some pluses, some frustrations
Pros
Penelope has many features that other software lacks such as generating statistical reports and tracking anonymous client interactions. It offers flexibility in customizing and tailoring the software experience to our organization. Overall it functions well for its intended purpose.
Cons
Penelope is not easy to learn and lacks user intuitiveness. The interface is not visually appealing and the statistical reports often fail to capture the required information. There are multiple small, confusing processes leave new users feeling disheartened. For instance reopening a case file necessitates deleting the "end date" before entering new information which should be automatically invalidated upon reopening.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Michele
Mental Health Care, 11-50 employees
More than a year
Jan 23, 2019
Excellent clinical software
Excellent clinical software
Pros
It allows proper organization and ease of use. I use Penelope daily and our counseling clinic enjoys its benefits.
Cons
When we first started using Penelope, I accidentally deleted an entire file. However that bug has been fixed now which is great news.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriel
Education Management, 11-50 employees
More than a year
Jan 21, 2019
Beth Moore
Beth Moore
Pros
I really like the ability to customize Penelope to suit our non profit needs.
Cons
It would be great if it could integrate with Google Spreadsheets.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Beth
Non-Profit Organization Management, 11-50 employees
More than a year
Jan 18, 2019
Our experience with Penny, so far
Our experience with Penny, so far
Pros
The tech support team is excellent and the flexibility in creating forms is fantastic.
Cons
The configuration and data migration process was confusing and took more time than I imagine
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Beth
Individual & Family Services, 101-500 employees
Less than a year
Jan 17, 2019
Penelope Is Great
Penelope Is Great
Pros
The software allows us to maintain precise records of our clients in an organized and easy to follow manner.
Cons
When collaborating with a group, scheduling everyone at the same time becomes impossible resulting in different time slots for each member. This inefficiently blocks out more time than necessary considering clinicians' availability.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
LEANZAR
Mental Health Care, 1-10 employees
More than a year
Jan 13, 2019
Penelope is reliable software for scheduling, case notes and financial needs.
Penelope is reliable software for scheduling, case notes and financial needs.
Pros
I love the softwares reliability. The customer support is wonderful and the navigation is easy with clear instructions. It is truly user friendly
Cons
Pulling reports can sometimes be difficult and I prefer to have customizable reports. The search field is overly broad and lacks specificity.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Christine
Mental Health Care, 11-50 employees
Less than a year
Dec 25, 2018
I like this program!!
I like this program!!
Pros
I can easily read my staffs input by generating reports whenever I need them. I can also pull reports to Tableau to get a quick overview of my numbers.
Cons
For now Penelope can only be accessed from work computers with the VPN installed. It would be convenient to have access from personal computers as well.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
MARIE
Individual & Family Services, 500+ employees
More than a year
Nov 09, 2018
Configuration of Penelope
Configuration of Penelope
Pros
Navigating and accessing the software is effortless which is especially convenient for our team working at school sites. Its much easier to access client files compared to the days of using paper.
Cons
The complete implementation process, from initial discussions about our needs and usage to going live, took approximately a year.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Mental Health Care, 500+ employees
Less than 6 months
Oct 19, 2018
Penelope Provides an Opportunity for Quality Training for our Students
Penelope Provides an Opportunity for Quality Training for our Students
Pros
In an educational/training context I find it beneficial to be able to purchase "generic" licenses. Additionally the ability to customize our own forms and documents is a great advantage. The support provided is also the best.
Cons
Setting up our system was very time consuming task. Despite this there are still reporting issues that fail to meet our requirements.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Anonymous
N/A, 101-500 employees
More than a year
Oct 15, 2018
Penelope
Penelope
Pros
The software meets the majority of our needs for tracking clients, staff notes, documents and scheduling space in our building for both internal and external meetings.
Cons
I am unable to create mailing labels using Penelope. The calendar for external group meetings does not consistently synchronize between the appointment icon and the monthly calendar on the side tab. I wish the calendar functioned more like Outlook and the search should encompass all options without requiring additional clicks.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Pam
Human Resources, 1-10 employees
More than a year
Oct 11, 2018
It's a great software that's easy to use once you've learned how to use it.
It's a great software that's easy to use once you've learned how to use it.
Pros
It serves as a record holder and allows all staff to complete documentation. Once you become familiar with the features navigating through it is a simplest thing.
Cons
It takes a while to become expert in using all the software features. Additionally only a limited number of users can sign in simultaneously.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Diamond
N/A, N/A employees
More than a year
May 21, 2018
Pretty Good Software!
Pretty Good Software!
Pros
The customer support is amazing with quick response times. The software is very intuitive and efficient.
Cons
I have been using this software daily for several months and there was one instance where the site experienced a half day outage. It would be beneficial to have a dedicated app for easier access.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Christine
Mental Health Care, 1-10 employees
Less than 6 months
Apr 02, 2018
the worst ever
the worst ever
Pros
It would be great if the software were more user friendly for the average person.
Cons
The software is not mobile friendly as it constantly logs me out every 15 minutes. Furthermore, email communication is remarkably slow sometimes taking a day to be received.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Elias
Alternative Medicine, 11-50 employees
Less than a year
Jan 01, 2018
Penelope By Athena, good program!
Penelope By Athena, good program!
Pros
I like this program for our entire staff to use. Its not difficult to navigate and we all seem to like it.
Cons
I have no negative feedback to provide.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany
Medical Practice, 51-100 employees
Less than 6 months
Jan 01, 2018
WORK ON IT EVERYDAY
WORK ON IT EVERYDAY
Pros
The program is generally straightforward and most things are easy to find. It gives clear reminders if something is missing.
Cons
Some aspects of the system are vert complicated which requires multiple screens to rectify a single claim.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
JENNIFER
Medical Practice, 101-500 employees
Less than a year
Dec 01, 2017
I used this system as a mental health intern - it was my first exposure to mental health software.
I used this system as a mental health intern - it was my first exposure to mental health software.
Pros
The software has various highly useful functionalities. If you like you can delve into detailed documentation.
Cons
The user interface is quite complicated making engagement challenging at times. There are multiple pathways to access different parts of a case file or input similar information, leading to confusion.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Anna
Hospital & Health Care, 11-50 employees
Less than a year
Nov 03, 2017
Good program. Bizarre service
Good program. Bizarre service
Pros
The program is good and easy to navigate similar to other programs with similar functions. Despite witnessing the oddest service, I have been using it for a long time and hesitate to switch.
Cons
The support experience was really bad. It took a week and numerous emails to receive assistance for a minor fix and they even charged a fee for a password change. I have never encountered such charges before and it left a negative impression.
Ease of use
8
Value for money
7
Customer Support
2
Functionality
8
Joni
Mental Health Care, 11-50 employees
More than a year
Oct 06, 2017
Penelope has given us great flexibility with our student counselor population!
Penelope has given us great flexibility with our student counselor population!
Pros
Students can access it anywhere and the outcome measures are excellent. The ability to visualize score charts over time is particularly effective for clients.
Cons
Deleting certain errors is very difficult most of the times. Also The provided instructions still lack the clarity I desire. When establishing new outcome measures I continue to find the process complicated.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kathy
Higher Education, 500+ employees
More than a year
Aug 27, 2017