PointClickCare Reviews

“Terrible update

Pros

Used to be ok before the update

Cons

TERRIBLE SERVICE.. AFTER UPDATE! It makes our jobs harder

“A secure option

Pros

The system is easy to navigate, with a design that helps reduce the learning curve for staff. I like that it includes photos of the residents. The system is secure which means that it requires password before saving to prevent misdocumentation.

Cons

Nothing to mention here.

“Cool reporting features

Pros

The software has proven to be the best for us. The excellently designed interface allows seamless access to patient records, which reduces the time spent on documentation and increases time spent on patient care. Also, the ability to integrate with pharmacy records ensures that medication management is efficient and accurate. And the software's reporting features have improved our administrative workflows significantly.

Cons

The major con is the difficulty to understand the software at first for the new staff members. Training can be time consuming, which is not appreciated.

“Excellent tool for patient management

Pros

PointClickCare makes it easy for us to access our patient information, and the integration with other systems like pharmacy and lab results has streamlined our processes. Moreover, the software's smart design helps reduce the paperwork burden, allowing our staff to focus more on resident care. The customer support team is also very responsive and helpful.

Cons

The initial setup phase was quite intensive and required a lot of time and effort to customize the system to our specific needs. It is something we didn't expect but other than that all is well.

“Saves time!

Pros

I highly recommend this tool for Nursing Facilities. With just a few clicks, all patient information can be accessed in one place, which can significantly reduce search time, paper and printing costs, filing, and so on. It also provided an excellent means for connecting the pharmacy to patient records.

Cons

The most challenging aspect for me was the initial setup, as it requires a significant amount of time.

“Its constantly getting better

Pros

I really appreciate that PointClickCare is always working on improving its core features. It's clear they're committed to making the transition to electronic records as smooth as possible, which has had a huge impact on our team's ability to deliver better care. Each update brings something valuable, and I feel like they truly make a difference in both our workflow and in patient outcomes.

Cons

Its important to keep in mind that add-on products can be costly. Make sure to factor in the price of all the items you want to purchase.

“Made my work easier

Pros

Ensuring accurate medication administration is essential to prevent medication errors. The software is user-friendly, making it accessible even for nurses without prior experience. I appreciate many of its features, especially the one that facilitates easy collaboration with the facility's contract pharmacy. And the navigation is super easy.

Cons

I sometimes find it to be too slow and that can hinder a nurse's ability to provide timely care, which is crucial in healthcare.

“Refreshing app with user friendliness

Pros

This software is user-friendly. Me and my staff were able to navigate and use all the functions efficiently with minimal training and guidance.

Cons

While I've had mostly a positive experience with PointClickCare, the customer service and help functions could use some attention. It feels a bit like a suggestion box with a hole at the bottom, issues don't always get addressed as quickly as I'd hope. That said, I haven't needed them often, so it hasn't been a major setback, but it's something to keep in mind for anyone considering the software.

“Great for assisting senior care facilities!

Pros

As a medical association with branches serving different types of patients, we've found that PointClickCare really covers all our bases. It's a complete solution that meets all our needs.

Cons

I have no doubt in recommending this product. I truly believe in its value.

“Documentation is sorted for us now

Pros

Super easy to use and lets us quickly take action at the point of care. Documentation is pretty simple, even though it can get a bit repetitive sometimes. The integration with lab work is great, and pulling up patient profiles is really quick.

Cons

I do find that the documentation process can be a bit repetitive and time consuming, with a lot of clicking involved. It's also easy to accidentally lose information if I navigate away from the screen. But despite these quirks I still really love using it!

“Easy way to manage electronic health records

Pros

I love how simple this platform is! Once you have provided care, it's just a quick "point and click" process. Since I use it from both the Admin and Clinical sides, I'm pretty familiar with all its features. I have used PCC in various healthcare settings like Skilled Nursing and Assisted Living.

Cons

One thing Im not particularly happy about is how PointClickCare doesn't easily integrate information when transitioning patients from one setting, like SNF, to another, like Assisted Living. The Risk Management feature mostly focuses on resident falls but it overlooks other important changes, like skin integrity. When I try to report new skin issues in Risk Management, it asks the same questions as fall reports, which can be quite inconvenient.

“Truly a great EHR software

Pros

Having all the resident information right at my fingertips is fantastic. No more digging through charts and piles of paper!

Cons

The only problem I have faced is when the system experiences technological problems and goes down.

“Easy and simple to operate

Pros

Navigating the platform is really easy and a lot of the functions just make sense. Great for my work.

Cons

Sometimes, it feels like there are too many options for similar report types, which can be overwhelming for me.

“Good but could be better

Pros

One of my favorite features of PointClickCare is how convenient it is to have all patient information in one spot. Being able to scan and access all records in a single system has been such a time-saver for our team. I don't have to dig through different files or systems, which lets us focus more on patient care. It really simplifies things and keeps everything we need right at our fingertips.

Cons

If I'm working at multiple facilities, the "home" patient list always pops up and I can't easily log out of one facility and log into another within PointClickCare.

“Amazing software. Fully recommended

Pros

I find the platform very easy to navigate. They've rolled out a bunch of updates for both the clinical and financial apps.

Cons

So far everything has been okay for me. I don't have any complaints at this point.

“Great help for a nursing home

Pros

It's easy to use, which makes keeping track of all my work really simple.

Cons

I find the interface to be quite user friendly, which makes my experience smoother.

“Love eINTERACT

Pros

I really appreciate how E-interact guides nurses through symptoms and encourages them to think about the bigger picture when explaining things to doctors or hospitals. It really helps promote quality care.

Cons

Honestly there's nothing about e interact that I dislike, it's been great for us.

“Needs improvement but overall good

Pros

It plays a crucial role in improving our electronic medical records and provides a much-needed service.

Cons

The only issue I have with any PointClickCare software is the occasional crashes, which can be a headache when I need to log back in.

“Great organizational tools

Pros

The tools for organizing patient documents are really diverse and efficient. It helps us a lot in our work.

Cons

I sometimes feel there are too many methods for entering orders, making it tricky to find all the necessary components.

“Amazing charting features

Pros

I really like the graphical chart for viewing Utilization reports. Most department heads find the visual really helpful for understanding how the facility is doing.

Cons

Up to now, I haven't run into any major issues. I just hope that PCC continues to enhance its existing features as I find them useful.

“Appreciate their customer support

Pros

PointClickCare helps our teams manage their workflows and clients while staying compliant with HIPAA and other regulations. It really boosts the overall quality of client care by reducing missed communications, closing gaps in documentation, cutting out duplicate data entry, and improving care delivery. The reports are easy to search and understand, and the software itself is super simple and fits right into our business. Plus, the customer service is amazing and always there to help when we need it.

Cons

Exporting reports from PointClickCare to Microsoft Excel can be a challenge. Plus there's no way to void specific data entries, like note, once I enter something, I can't make changes.

“Very simple system to use

Pros

The system is easy to navigate, giving us access to all kinda notes and letting us adjust who can see what info for each person.

Cons

It was a bit tough to consolidate all my working sites under a single login, which made things a little complicated.