Practice By Numbers Reviews

“financial clarity boost”

Pros

Having this in place means I always have a clear picture of my office's finances, patient flow and where there's room to increase production. It works really well with OpenDental and has honestly been a game-changer for my practice.

Cons

The only real downside is that I wish there were even more integrations although that's really due to the PMS I'm using right now.

“practice growth platform”

Pros

It is great to have everything in a single app. It is really convenient to manage a practice.

Cons

Nothing comes to mind, it's been excellent for our practice.

“daily practice support”

Pros

This tool has become part of our daily routine and we use it every single day. Getting it installed and integrated was quick and hassle-free. Whenever we need assistance, Jamie is the person we reach out to and she is always incredibly kind and helpful. We truly can't recommend this team enough. It's an excellent product backed by 5-star service ,)

Cons

Honestly, we haven't come across any real downside to this product.

“easy navigation”

Pros

It's been a really great tool to use, with a layout that's simple to navigate. Whenever customer service is needed, the team is also helpful and knowledgeable ,)

Cons

I haven't come across any downsides with this program yet.

“powerful support platform”

Pros

Moving from paper charts to a completely digital system seemed daunting at first but this platform made the changeover feel convenient for our practice. We use it for patient forms, communication and practice analytics and it has become a core part of how we operate. A huge standout has been the customer support team. Whenever we have a question, they respond right away with detailed, helpful answers. It really feels like they care about their clients and want us to get the most out of the software. Our patients really enjoy the texting features and the front desk especially values the text-to-confirmation option because it has made appointment confirmations quicker and more dependable. The analytics tools also provide clear, useful insights that help shape both clinical and business decisions. I would absolutely recommend it. The software is capable, simple and supported by a team that genuinely stands behind what they offer.

Cons

The only issue we've run into is the lack of an iOS desktop app which would make things even more convenient. Hopefully that's something they introduce down the road.

“workflow productivity”

Pros

This platform has made a noticeable difference in how productive and organized our practice feels. Automatically sending new patient details into Open Dental and syncing patient messages straight into their records cuts out manual entry and helps keep every file complete. Being able to reach patients right away and handle schedule changes on the spot is incredibly valuable. On top of that, the tools for monitoring collections, supporting production goals, exporting unscheduled data and even helping with huddle prep make it a tool we really rely on every day.

Cons

One thing that could make the experience even better would be a complete handbook or manual covering all of its functionality. The online resources are helpful but having one dedicated guide would make the system easier to navigate and help users understand the full range of what the platform can do.

“practice management win”

Pros

Bringing several services from different vendors into one platform has been a big win for us. It handles our phones, two-way messaging, practice analytics, insurance verification, review collection, scheduling improvements and more, all in one really powerful practice enhancement system. We're huge fans of how many problems it helps us solve from a single place.

Cons

Like a lot of newer companies that are growing quickly some feature launches and rollouts haven't gone exactly as expected. Being along for the ride while they work through those issues can definitely be frustrating at times.

“best value features”

Pros

After trying demos from four or five different platforms while planning my switch, this one ended up being the clear winner. I needed something that had reminders, text-to-pay and online forms all in one place and this checked every box. A friend pointed me toward it and once I compared the pricing and features side by side with the other options, nothing else came close.

Cons

One thing I'd still love to see is an Android app. It would be really helpful to access everything through an app on my phone. They do offer an iPhone app and a desktop version but Android support would make it even better.

“custom dashboard insights”

Pros

Right away, this analytics website feels user-friendly and easy to navigate. One of the best parts is being able to customize the dashboard so the data points that matter most to your specific practice are front and center. That kind of personalization makes it much easier to get useful insights at a glance, based on your own needs.

Cons

Getting everything set up at the beginning can take a bit of time and does require close attention to detail.

“unified analytics platform”

Pros

The analytics are really powerful and give meaningful insight into the practice. It's also clear the platform is committed to ongoing improvement, bringing more functions together in one place and delivering a lot of value to practices.

Cons

I'd still love to see the Tasks section become simpler to roll out and use with team members.

“billing and reporting”

Pros

Everything feels well organized when it comes to billing, confirmations and overall reporting. Those day-to-day tasks are handled in a very aligned way which makes the system really useful.

Cons

Getting comfortable with it does take some time and the office doesn't get training as readily as it should so the learning curve can be a challenge at first.

“verification made faster”

Pros

Being able to stay in touch with both our patients and team members through the app has been a big plus for us. On top of that, insurance verification is about five times faster which saves a lot of time.

Cons

The overall numbers do have a slight discrepancy at times but they're still very close.

“scheduling backup”

Pros

Staying on top of forms and patient communication is much easier with this. I also really appreciate that when our clinic system goes down, we can rely on it to keep the schedule moving and avoid falling behind.

Cons

One thing I don't love is that it doesn't allow us to adjust appointment times directly within the app.

“forms and texting”

Pros

Our patients really enjoy the texting feature and the staff does too. Being able to send links for paperwork has been a big plus for both the office and patients. It lets patients fill everything out before their appointment whenever it works for them while our team has time to verify insurance, reach out to a previous office if necessary and make check-in much faster. The review link feature is also fantastic. We can send it right after an appointment and patients often leave a review almost immediately.

Cons

Insurance verification does have some gaps. Not every insurance company can be verified through the system and sometimes the appointment details we need are not available so we still have to look up the policy on our own.

“practice booster”

Pros

Between patient communication, follow-up tracking and keeping an eye on production along with other key practice metrics, this software has been incredibly helpful. It also integrates really well with Open Dental making Treatment Plans and patient Forms available in one place. It truly feels like a one-stop program that supports just about every part of running a successful practice.

Cons

One thing that would make it even better is having additional training to better understand how all of the numbers are calculated and what each of them really means. I'd also love to see estimated monthly production figures for doctor production so providers can tell whether they're on pace to hit their target for the month.

“workflow enhancement”

Pros

Having everything in one platform has been a big plus for us. It's user-friendly, keeps the practice running efficiently and helps us stay on top of how our team is performing.

Cons

We recently added its voice feature and while the platform training was great, it would have been more helpful to get additional guidance on the actual phone system.

“accurate data insights”

Pros

Getting around the system is very easy and the data is consistently accurate.

Cons

At times, VCC payments from insurance companies do not process properly in PBN.

“simple patient communication”

Pros

Communicating with patients by email or text has become incredibly convenient with this software and we rely on it every single day. It comes with a wide range of helpful tools that support much more than just patient outreach, including the ability to send forms directly to patients. Once those forms are filled out, they upload automatically into our dental software patient files which means no manual data entry and no scanning paperwork. The patient recall features are excellent as well. This has been a major asset for our practice. The system is very user friendly, was simple to put into place after installation and integrated perfectly with Dentrix. I would absolutely recommend it. Their customer service has also been wonderful.

Cons

I can't really think of anything I dislike about the software. There's still a lot I haven't explored yet but at this point I'm very happy with it.

“practice insights hub”

Pros

With just a few clicks, it gives you a lot of useful information about your practice. You can pull patient call lists for all kinds of appointments, see the percentages of patients who have received certain services and access plenty of other helpful data.

Cons

Sometimes it pulls in patients who don't completely match the criteria but it's still a very great starting point.

“easy scheduling flow”

Pros

After more than two years of using it, I can honestly say it has changed how our dental practice operates day to day. We run a busy general dental office so we needed something that could manage scheduling and patient communication without creating extra work and this system has delivered across the board. The interface feels clean and simple and my team got comfortable with it pretty quickly, including the staff members who aren't especially tech-savvy. Getting around the platform is simple and most tools are only a click or two away. I also really appreciate how organized the dashboard is and that we can customize it to match our workflow which has definitely helped us work more efficiently. On the patient communication side, the automated appointment reminders, two-way texting and online scheduling have made a huge difference. We've seen fewer no-shows, better patient satisfaction and our front desk staff now has more time to handle other responsibilities.

Cons

There is still a bit of a learning curve especially at the beginning. Some team members who aren't very comfortable with technology can feel a little overwhelmed by the dashboard and interface at first. The amount of metrics and data available can also be a lot to take in and it's not always obvious what should be focused on first. Pricing is another drawback. It's on the expensive side which can be tough for smaller practices or newer offices just starting out. Depending on the situation, the return on investment may not feel immediate or completely clear right away.