Practice By Numbers Reviews

“dental workflow boost”

Pros

From the start, this software suite has been helping us align our day-to-day operations. We're using the real-time analytics, automated appointment confirmations, marketing tools, point-of-sale features, patient communication and financial transaction capabilities. Even though we're still in the training stage, we've already seen major improvements in how efficiently our practice runs. We would highly recommend it to any dental practice.

Cons

Our only complaint is that we wish we had started using this software to its full potential much sooner.

“campaign KPI tracking”

Pros

Being able to build custom campaigns and keep track of KPIs is a big plus.

Cons

At times, the software crashes and ends up interrupting our work by putting us on hold.

“trusted feature set”

Pros

After spending a long time with Weave and coming from a really disappointing experience with Dental Intelligence, I was genuinely relieved to come across it. It offers a lot of features, including the ability to dig deep into the patient database and identify unfinished procedures. We recently switched our VoIP phones over to it too which has been another plus. On top of that, the company has shown real integrity and follows through on what they promise. I'd highly recommend it to any dental office.

Cons

Before posting this review, I took some time to read through older feedback and check for past complaints. From what I can tell, those earlier issues seem to have already been resolved. The system is simple to use, packed with features and their customer support has been outstanding. I honestly don't have any complaints.

“analytics with support”

Pros

One thing that really stands out is how quickly they act on feedback. When something is brought up, they respond right away. The analytics are also very valuable, giving clear insight into the business, showing where things are performing well and where there's room to improve.

Cons

Getting a practice verified during the merchant service setup took longer than expected and that part felt a bit outdated and slow. That said, once everything is finally in place, the system is very satisfying to use.

“forms and analytics win”

Pros

One of the biggest wins for us in using it has been the analytics breakdown. As an office manager, being able to pull the data, understand it clearly and present it to the practice owner in a way that actually makes sense has helped us make smarter, better-informed decisions for growing the practice. The communication tools and forms have been excellent as well. We set up a registration form that patients can complete before coming in which lets us update insurance details and medical or dental history ahead of the appointment. Patients have really appreciated that option and it has reduced the amount of time our front desk used to spend handing out and collecting paper forms in the office which has made our workflow even more efficient.

Cons

Everything we've used the system for has been useful to us. The only feature we haven't taken advantage of is online scheduling. I'm sure it likely works very well but we prefer having more direct control over the schedule so we've chosen not to turn that feature on.

“front desk time saver”

Pros

Navigating the system feels very easy and it has saved us a huge amount of time with insurance verification and appointment confirmations. My front desk no longer has to spend unnecessary time handling those tasks anymore.

Cons

There really isn't anything I dislike about it.

“trusted dental partner”

Pros

Running a dental practice since 2019, I can honestly say this software has become an essential part of our day-to-day operations. It works as a complete solution for our practice, helping us stay organized while also improving the level of care we provide to patients. One thing that has really stood out is how responsive their team is. Anytime we've needed help or had questions, support has replied quickly with answers and solutions which makes a big difference in a busy dental office. That kind of dependable service makes us feel genuinely supported. Another reason I value this platform is their ongoing effort to make it better. They roll out updates regularly and keep adding new features which shows they pay attention to the changing needs of the dental industry. On top of that, they welcome user feedback and actually act on it. I would absolutely recommend it as one of the best dental software solutions available.

Cons

At this point, I really haven't run into any major drawbacks. I previously used Dentrix and wanted treatment planning workflows to be more efficient and they've been very prompt about working on that. It's clear they take customer feedback seriously and I truly appreciate that.

“smart practice metrics”

Pros

Working as a CPA and practice consultant, I get a lot of value from how the software combines production and cost data. It helps me evaluate whether each practice is aligning with the doctor's preferred workload, lifestyle goals and the financial return they need. One of the key metrics I rely on is practice earnings per doctor hour. After goals are set, the available metrics make it very clear where the strengths and shortfalls are so adjustments can be made to stay on track. The automatic weekly updates are also very helpful because they keep me current on how every practice is performing. I then share those reports with each doctor so they stay informed as well.

Cons

Reporting format could be more flexible and concise and I would really like the option to export reports directly to PDF. Right now, I have to rely on screenshots to save them.

“training and support”

Pros

Running our business with this has kept everything on track and made customer communication really simple. It has played a big part in helping our business grow. The training is probably the strongest part because they consistently offer online sessions that help with ongoing learning. It's a really great application with excellent customer support and we rely on it every day.

Cons

This application offers so many features that there really isn't anything we dislike. Anytime we come up with a new idea or need, they already seem to be ahead of it and working to add the latest features, such as insurance verification.

“payments and communication”

Pros

Keeping in touch with patients has been much more manageable with this software. It includes several features that other platforms often leave out which helps us collect payments more efficiently and stay connected with our patients. There are a lot of useful tools built in and they cut down the amount of work our office staff has to handle while putting everything right at our fingertips.

Cons

The one thing that can be frustrating is having to remember to manually sync a patient when they are a new same-day patient.

“innovative support leader”

Pros

Our company has been using it for years and after joining the team, it ended up going well beyond what I expected. The usability is hard to beat, the interface is very simple so even people without a technical background can start using it without much trouble. One of the biggest highlights is the steady rollout of new and useful features. It really feels like the company pays attention to user feedback and keeps working to improve the product. Whenever we meet with our rep, they're always open to passing along our suggestions so the experience can be even more aligned. On top of that, the support team has been consistently helpful, quick to respond and very knowledgeable anytime we've had questions or needed help. I'd absolutely recommend it to anyone wanting reliable, forward-thinking and user-friendly practice management software.

Cons

If I had to point to one downside, it would actually be how quickly innovation happens. There are so many valuable, distinctive and interesting tools being added and updated that it can be hard to keep up with everything. I just wish more time was spent highlighting new features and walking users through how to use them properly.

“reporting value win”

Pros

Right from the start, this has blown me away with its exceptional service, strong feature set and clear focus on making life easier. Compared with other options, the pricing is hard to beat. Having access to so many reports with just one click is honestly incredible.

Cons

There really isn't much to complain about. If there's one area that could use some improvement, it would be the online chat box.

“practice powerhouse”

Pros

It's rare to come across a company that handles so many parts of a practice and actually does them well. Instead of juggling contracts with a bunch of different vendors for patient communication, insurance, reviews, phone service, office messaging, huddle guidance, forms, payments and more, everything is built into one platform. That alone has been a huge advantage. The month-to-month setup also says a lot about how much they believe in their product since there are no sneaky contract traps. We rely on the platform constantly throughout the day and the app gives me the flexibility to check updates and call patients while I'm away from the office. On top of that, their support team is there at every stage and really helps get the whole office fully integrated.

Cons

The only feature I really miss from a competitor is having those fun videos for our morning huddles.

“amazing support team”

Pros

Whenever we need help, the customer support team is there right away and consistently goes above and beyond to help my team fully understand the IT platform.

Cons

We're still ironing out a few issues with the phone system but it hasn't had any impact on patients.

“owner insight tools”

Pros

Compared with my dental software, this makes tracking down numbers so much simpler. I also really appreciate the way it analyzes things from angles I hadn't even considered before. It's helped me become a better owner than I probably would have been without it.

Cons

Honestly, I can't think of any downsides. It genuinely makes my job easier.

“real-time KPI tracking”

Pros

Having a user-friendly interface makes a big difference especially when we can monitor key performance indicators in real time. It has made setting goals and tracking progress much more simple and efficient for our team. Whether it's keeping an eye on collections, patient retention or spotting areas that need improvement, the software gives us clear insights that have a direct impact on our bottom line.

Cons

At this point, I haven't come across anything I dislike about the software.

“forms and scheduling”

Pros

Biggest advantage has been how much it improves patient communication while saving time for both our team and our patients. A feature that really helps is the automatic sending of new patient forms as soon as an appointment gets scheduled in the system. That convenience makes a big difference because everything is prepared in advance. I also really appreciate being able to send specific forms, such as health history updates, consent forms or treatment estimates, exactly when they need to be renewed. Patients can securely fill them out on their phones through a text link before coming in. It cuts down check-in time and keeps the office much more organized and efficient.

Cons

Another part of the platform that has been very useful is the automatic insurance eligibility verification for a specific date. It saves our staff a lot of time and makes the workflow much more efficient which allows us to spend more attention on patient care. That said, I do wish it could verify eligibility across all insurance plans instead of only a limited group. If that capability were expanded, the platform would feel even more complete and valuable. Even with that limitation, it's still a dependable tool that improves the efficiency of our day-to-day operations.

“easy setup support”

Pros

It's honestly a toss-up between two standout things for me, how simple it is to use and how responsive the customer support has been.

Cons

My only complaint is that I prefer someone to walk me through it directly instead of just sending over a link to a video tutorial.

“time-saving appointments”

Pros

Our office relies on it every day for just about everything related to scheduling and patient communication. We use it for appointment confirmations, text messaging, online booking, pre- and post-appointment follow-up, review requests and recare messages. Whenever something comes up, I can send a message through their site and usually get a helpful response pretty quickly. It makes handling appointments much more convenient overall and the digital forms have been a huge upgrade. Being able to complete forms online before an appointment saves me a lot of time. Definitely worth using.

Cons

It's best to get some training before diving in because the system can be a little tricky to navigate at first.

“practice analytics leader”

Pros

Running our practice without this Open Dental plugin really isn't an option at this point. It's been amazing for us, far better than Dental Intel and the other analytics tools we've tried. The software feels very simple to use and gives us all the key numbers we need to stay on top of the practice.

Cons

We'd still like to see is more adjusted production value reporting especially for a practice like ours that is heavily focused on PPO insurance.