Total 54 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

24%

3

Stars

7%

2

Stars

6%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Adam

Huntington Healthcare Associates, LLC, 2-9 employees

5.0
December 2018

Has fulfilled my needs and one of the most affordable on the market.

Pros

I am glad that I purchased this EHR and I am not thinking of switching it any time soon. It is easy to create templates and defaults. The price of this system is very reasonable. It is easily customizable. Translation to text is fast and correct. The customer service is really good.

Cons

The system sometimes gets really slow, other than that, there arent any cons to be told.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J

Jennifer

fredericktown vision center, 1-10 employees

5.0
November 2018

The Best EHR

Pros

We are so pleased that we chose Practice EHR for our practice. A true life-saver. The billing and invoices are so simple and comprehensive, equally desirable for both clinicians and patients. Coding is very simple and takes very little time compared to others. The system has helped us save hours of time and effort that was spent doing the paperwork.

Cons

Since we were using the traditional paper documentation method before this, it took us some time to make the transition and learn the system. However, the effort is more than worth the outcome!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

B

Bonnie

Hunter Vision, 10-49 employees

4.0
September 2018

Excellent!

Pros

It is cloud-based which is awesome. The system is easy to use and navigate and is user-friendly.

Cons

As it is cloud-based, you wouldnt want to lose your data plus you wouldnt want anyone else accessing the information, so make sure you secure your system with a password. Other than that there aint any negative points about it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

M

Metrine

Karen Hospital, 11-50 employees

5.0
August 2018

Great user-friendly interface. Lots of choices

Pros

The best thing about Practice EHR is how easy it is to navigate with no complex interface that would require a lot of training or getting used to. Nothing is hidden or hard to reach. The system EHR has great functionalities of its own and it integrates with other software seamlessly which makes our office work run very smooth. It allows you to easily order multiple medications at the same time. I would recommend more practices to purchase the software.

Cons

All of the Practice EHR functions work great although it would be preferable if they put more work in improving their customer support department.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K

Karen

Karen A Langone DPM, 1-10 employees

1.0
August 2018

The worst EHR software I have used in my entire decades-long experience

Pros

The only redeeming quality Practice EHR company has, is its customer support staff. They are very helpful, understanding and patient. Other than that, this software is the worst EHR I have ever used. I have never had a worse experience with a system in the entire 30 years I have been in the healthcare profession.

Cons

Nothing about this software is what I was promised. The company made big claims but delivered nothing. Not a single function works the way it should. The system is cumbersome. The functionalities are innovative but leave a lot to be imagined. The whole system needs a lot of work done. I would not recommend it at all for any practice owners.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

3

Functionality

2

R

Rhonda

Psychiatric Nurse Practitioner Mental Health Care, 1-10 employees

4.0
June 2018

The good and the bad

Pros

The good things about the software are that me being in a solo practice can easily manage things with the help of this software. The system is cost-effective for a person who works only part-time. The medication ordering feature is great as I am able to order more than one at a time, and it is also great that I can order controlled substances for my patients when needed.

Cons

The bad about this software is about its tech support, you really cant get your call through, you have to wait for quite a while till they get connected, in between calls they get disconnected by the system and calling back and going through the process of waiting till you get connected again is a bummer. The system does not have any templates as well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

S

Sabrina

Mind spa, 11-50 employees

3.0
May 2018

Average. Not free as advertised

Pros

Practice EHR seems like a great service by the looks of it, with its functionalities and all the bells and whistles. It is user-friendly and integrates with other system modules and extensions.

Cons

What is sad and unfair about Practice EHR is how they mislead you by telling you that the service they are providing is free anfd go to make many claims and promises but once you get the system, you find out that you have to individually pay for whatever features you use, a la carte style which ends up costing more than a regular EHR package.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

D

Diana

Black Rock Vision Center, 2-9 employees

4.0
March 2018

The right choice

Pros

The way that everything is in real-time like payments, claims and overall status in a payment cycle is amazing. This software is transparent as well, which is quite wonderful. It is easy to use for everyone in the clinical staff, and there are other many features that actually make this EHR perfect for every practice.

Cons

There are no issues as such that Ive noticed in this software.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

R

Rafael

Pulmonary and Critical Care, LLC, 11-50 employees

5.0
January 2018

Easy to use

Pros

The system is easy to use and user-friendly. It is very easy to enter or drop any claims. It also generates custom reports which are very useful, and at the end of the day, it allows to see if corrections are needed in claims, which is super great.

Cons

Have to click a lot, which wastes quite a lot of time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S

Sandra

SilverStar Medical Billing Service LLC, 1-10 employees

2.0
January 2018

The software is good, problem fixing is a huge hassle though

Pros

The system is quite easy to use even if you have no former training or programming experience. claims filing in the billing module is good, quite unproblematic and efficient. They have nice customer support department. The features are well-organized so the readability is good on the screen and tabs.

Cons

Billing module can be frustrating in a way that whenever you need to make changes in the bills or insurance for a patient, you cannot just directly do it, instead you have to call the customer service to get it done. Similarly, you cannot make any changes in real-time rather every little change, even the slightest glitch has to be fixed from their end leaving you with absolutely zero control over the corrections that need to be made.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

C

Claudia

Account Representative, N/A employees

4.0
December 2017

Great service but with a steep learning curve

Pros

The patient’s data is very well-organized in Practice EHR which made locating patients’ history very quick and hassle-free.

Cons

There is no spellcheck, auto-correct or warning if you input something twice. This sets off the whole process when you have to locate the most recent and accurate information. It takes a significant amount of time to figure out how to navigate and utilize different functionalities of the software. Although, once you get past that, it gets incredibly simple to perform everyday tasks, like locating and organizing data or making updates. It is extremely convenient to have your data stored in one system eliminating the need to put pieces together every time you require some information. It is so much easier to locate misplaced data as compared to how it would be with paper records. This a great advancement for all practices.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

P

Peter

Mountainview Skin Care, 2-9 employees

4.0
September 2017

Good Software

Pros

The software is better than the other EHR systems and is easy to use. Their customer service is really great, they are always there when you need them.

Cons

The new updates kind of disabled a few functionalities and this needs to be fixed.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

S

Scott

Nightingale Centers for Regenerative Medicine, 1-10 employees

5.0
September 2017

Fantastic EHR. Love the functions

Pros

Their customer support and client assisting staff are one the best I have ever come in contact with. The software is very conveniently implemented. They have so many options for everything and a lot of functionalities. The system is built like a fancy big company but the that does not affect its cost which is very affordable. I love Practice EHR. The interface is intuitive and well defined, no cluttering. The system is cloud-based so storage, installation or infrastructure are not an issue.

Cons

We rely mainly on their tutorial and demonstration videos online whenever theres an issue but most of them are not uploaded there. The staff always assures us that they will be uploaded soon but they havent yet. When they do finally put them up, it will be a lot quicker to ramp-up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

M

Marilyn

Coop City Chiropractic P.C, 11-50 employees

5.0
May 2017

Ease of use. Good functionalities

Pros

Performing any and every task is very efficient and quick with Practice EHR. All the documentation is streamlined which means clinic work runs seamlessly smooth. The system does not require any proper training so it becomes very easy for any new staff member to get started on it.

Cons

The software has so far exhibited no real major issues. Other than the customer support, they have not been very helpful with the software but the company software support staff is great. But all in all, the software itself has been very responsive. Excellent service.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10