Practice EHR Reviews

“Made our switch completely smooth!

Pros

The team really went the extra mile to make switching over to this EHR completely smooth. The system itself is thorough, user friendly and handles all our scheduling, billing and patient management without a hitch.

Cons

I did not have any issues with it at all. Some unexpected events meant I could not keep my practice going but I am hoping my current job will consider switching to this EHR system.

“simple and user-friendly

Pros

What stands out is how simple and user-friendly the whole platform is. It fits our needs perfectly. Scheduling is also simple, patient charts are easy to navigate and with recent updates, even faxing documents has become much simpler.

Cons

We sometimes run into issues saving consent forms and the check-in kiosk can be glitchy. Plus the way scheduling displays overlapping appointments is also a bit confusing if you are not used to it so I really hope they adjust that feature.

“Clean layout but e-prescribing is buggy

Pros

It is a pretty easy program to work with and has a clean, simple layout. Learning how to schedule appointments is also not a problem and we can customize it the way we want.

Cons

The electronic prescribing tool has quite a few bugs. It is not ideal for patients with long medication lists because you have to send each prescription individually which gets really tedious when there are more than ten.

“Consistently available!

Pros

They are consistently available and eager to assist. Their staff knows the system inside and out. They are also continuously rolling out updates which really helps keep things running well.

Cons

There is not anything about it that we dislike. They have treated us well for over six years now and we'd recommend them to any other practice.

“incredibly helpful team

Pros

The main reason we picked Practice EHR is that when you call, a real person answers I mean no automated menus. Also the support team is incredibly helpful, friendly and kind. They were especially patient while I was learning the billing side, always ready to help me out anytime.

Cons

If I make an error like entering the wrong service date after a claim is already billed, I have to submit a ticket for them to correct it. I'd also like it if they could highlight the patient's most recent wellness or screening visit automatically.

“Simple to use

Pros

It is simple to use and I can even access it from home when I need to.

Cons

Sometimes the system lags or runs frequent tests in the background.

“Outstanding service and easy to work with

Pros

Their service is outstanding and their EHR platform is very easy to work with.

Cons

Any problems we have ever faced have always been sorted out in the end.

“user friendly tool!

Pros

Practice EHR software is user friendly, has a clean look and is just great overall. Their support team is really quick too!

Cons

Nothing comes to mind as whenever we needed something tweaked, it was taken care of quickly!

“Love the custom templates for med spa

Pros

The thing I really like is that we can design our own custom templates specifically for the med spa.

Cons

For semaglutide notes, the patients weight and height do not automatically carry over to the next entry.

“Great customer service and ongoing training

Pros

Customer service team is great and they provide ongoing training that helps us correct user mistakes.

Cons

There are not any issues as everything from the initial training to daily use was explained clearly and laid out well.

“held patient data hostage!

Pros

It is an affordable EHR option for a new practice starting out. That's pretty much it.

Cons

This company auto-renewed my subscription even after I told them multiple times I would not be renewing. They sent me my encrypted patient data two months before my subscription ended. When I informed them again about canceling and asked for a refund, they demanded $1,000 for my patient data. This is ridiculous and they are refusing to fix the situation, holding my entire practice and patient information hostage.

“Really user friendly for finding needs

Pros

The system is really user friendly and finding what we need is pretty easy too.

Cons

According to me the medication screen setup is not ideal. It only saves one pharmacy at a time, even though the dropdown makes it seem like it should save all the pharmacies entered for that patient.

“Documenting and adding copays is simple

Pros

Documenting in this system is simple. Adding copays is also an easy process!

Cons

After an update, we can no longer see all the names on the schedule at once. Now we have to hover our mouse over each time slot to see who is booked.

“Team was always quick to respond

Pros

The team was always quick to respond to our questions and requests.

Cons

There were some internal staff changes so we lost momentum in getting all our templates customized quickly.

“simple to use!

Pros

Practice EHR is simple to use, easy to learn and comes with excellent support.

Cons

My only regret is not switching to it sooner.

“Easy to navigate and hassle-free

Pros

Everything is easy to navigate such as scheduling and sending confirmations is hassle-free.

Cons

I have not been able to upload forms for patients to fill out themselves.

“affordable & very easy to use

Pros

I find it both affordable and very easy to use.

Cons

Download speeds could be more reliable. I'd also prefer more direct control over creating templates instead of having to go through support every time.

“Dedicated setup guide but buggy system

Pros

The process was pretty basic because we had a dedicated contact guiding us through each stage of getting set up.

Cons

It can be buggy at times. Such as the system was completely down for around one to two weeks which created serious scheduling problems and delayed patient care.

“simple to find our way around

Pros

It is simple to find our way around, easy to operate and the system was easy to learn too.

Cons

Every so often I noticed the system lags and then suddenly refreshes.

“pretty simple to figure out and use

Pros

I really like that Practice EHR is pretty simple to figure out and use.

Cons

As per me the billing and financial side of things could definitely be improved.