Practice Velocity Reviews

Pros

Easy to navigate and get new clinicians started.

Cons

They nickel and dime me for "extras." It's hard to find the right person to talk to when there are issues.

Pros

Works very smooth. Easy to learn and teach staff to use. Good for scheduling and managing appointments. I like how they show a small red flag at the top corner of the screen whenever there is maintenance going on to let you know what they are doing and why.

Cons

The billing system in this software is no good. There is no protocol or security for notes and who is or isn’t authorized to make changes on them. If you have an electronic claim thats been billed to the primary payer and needs to be routed to the secondary payer, the system deletes your primary payment information before sending the claim to the secondary payer. The entire billing section is full of glitches that cause so many errors in our billings., making every little task needlessly harder.

Pros

The software is intuitive. Our facility can easily navigate between patient charts with all tasks, including but not limited to collecting, treating, and billing. I couldn't see us functioning without using electronic records.

Cons

There are those glitches, mainly connection or beta updates that throw things off that maybe no one knew about. The customer care team is always anxious and ready to get us back up and running.

Pros

DocuTap is easy-to-use software for an urgent care setup and is also easy to manage and maintain day-to-day data. The all-in-one software to schedule a visit, create/enter visit history, complete billing/coding, and then bill to the payer.

Cons

The reporting portion of the software needs an upgrade. Most of the reports generate with merged cells, making them hard to analyze according to my needs. They need to be normalized in a standard Excel format to do things my way.

Pros

Quite intuitive. You don’t need to input too much text to get the needed results. Neat and comprehensive layout, easy to navigate. Access screens are quite convenient. I like the dashboard too. not too complicated.

Cons

E-scribe is inefficient and inconceivable. There is no arrangement of saved medications, scrolling through to locate a med takes ages. Prescribing takes too many unnecessary clicks. The system only allows one person at a time to make changes in the system rendering it unfit to be used in a busy urgent care facility. You cannot even perform simple actions like discharging a patient without being asked to enter the password which is a waste of time when Im logged into the system after entering my password. Again, not fit for a busy urgent care setting.

Pros

It is fairly simple to use on a basic level. Patient check-in and check-out can be very easy. Adding a new patient is simple. The only issue is that it's very easy to make duplicate patients.

Cons

Once I need to do anything beyond the basic functions, I find myself in the weeds fairly quickly. I had a ticket open for almost two years.

Pros

So intuitive and makes provider documentation a breeze. I've used DocuTap for nearly seven years and love using it every day.

Cons

None that I can think of at the moment.

Pros

This software is super intuitive and laid out very well. I move through all the tabs and pages quickly and easily, which allows me to devote more time to patients and get them on and off the phone in a timely manner.

Cons

It does tend to crash a few times a week, which is very inconvenient because I have phone calls coming in all day. I work on the PM side and do billing. Also, in the payment screen, when saving and finalizing, I wish there was a way that once you save and finalize, the names would disappear, they only disappear when saving and finalizing for a past date of service, not the current one.

Pros

System is very quick and efficient for the fast pace of an urgent care setting.

Cons

The system tends to freeze more than I'd like, making it take longer to get patients discharged and out of the clinic.

Pros

The system is built with the urgent care process in mind. No need to find a workaround for occupational medicine or work comp.

Cons

The cost of the required scanners to upload files.

Pros

DocuTap was easy to navigate. The layout of each section made charting more efficient.

Cons

I don't have any cons for this software.

Pros

The software is easy to navigate. Like the name states, Docu- and Just Tap on the flow sheet, and it's there. There are small problems I'll mention shortly.

Cons

The network is slow at times, and I feel like I get that death circle wait time.

Pros

It was designed for urgent care use with minimal keystrokes to make the process reproducible and efficient. Order sets are easy to set up and deploy.

Cons

ICD searching is cumbersome. There's no built-in dose calculator for pediatric medications.

Pros

The features aren't difficult to learn; it's easy to use.

Cons

The messaging system doesn't flag if multiple patients are accidentally created.

Pros

I've been using DocuTap for four years now and absolutely adore this software and company. Incredibly innovative, approachable, and just pleasant. Never a dull moment, with great new features, and the employees genuinely enjoy their jobs, which is evident. I've visited DocuTap in SD, and if you have the chance, go you'll be impressed!

Cons

The adaptability is great; no matter if your clinic is new, transitioning, or growing, it will work for you.

Pros

Having an EMR tailored specifically for urgent care facilities is fantastic. Having a software vendor that understands our needs and constraints is essential for a stable and functional EMR. The interface is neat, practical, and simple to train on.

Cons

Over the past year, the general support line has become less helpful. Simple issues now take much longer to resolve. Additionally, every time there's an update, we have to brace for the worst because something will almost certainly be significantly broken.

Pros

It is designed specifically for an urgent care clinic and covers all activities and needs that an urgent care clinic requires.

Cons

The interface is not easy to use. It is not occupational medicine friendly.

Pros

Love the ease of navigation, very organized. Easy setup.

Cons

Frequent changes and updates can be a pro or con.

Pros

Urgent care-specific EMR. Occupational medicine, too.

Cons

The screen size is limited on the computer monitor.

Pros

Easy way to set up profiles to download ROS, keeps us up to date with codes, too many clicks, but I like the medication RX favorites.

Cons

Free text doesn't support higher billing codes. Medications could be streamlined.