Practice Velocity Reviews

Pros

The providers talk about the intuitive nature of the EMR to meet the needs for urgent care services. The practice management system over the years has allowed us to achieve superior collection percentages, DOS, and accounts over 120-day ratios. I highly recommend it for urgent care centers. DocuTap has been a great partner.

Cons

The analytics were weak in the beginning, but they have continued to improve over the years.

Pros

DocuTAB is the most intuitive, concise, professional, and user-friendly EMR I've ever experienced.

Cons

Nothing! The learning curve and the above pros speak for themselves!

Pros

Very easy to learn particularly on the EMR side; our doctors rarely needed more than an hour of training. Plus, the price was very reasonable we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations), but it would have been challenging to get appropriate reporting if we were significantly larger.

Pros

This has to be one of the easiest systems to learn. I had no prior experience with this software, but I quickly adapted. It's a fantastic system to train people on; the possibilities are endless.

Cons

Sometimes getting problems fixed can be time-consuming, but overall customer service is typically pretty quick.

Pros

I adore this program. I don't just "like" it, I LOVE it because it's so simple to use. It's very self-explanatory and efficiently guides you step by step through data entry.

Cons

I hate when the insurance verification goes down, but DocuTAP almost always rectifies any issues fairly quickly.

Pros

Pretty user-friendly. Easy to use and navigate.

Cons

Some updates should be optional. The exact same DocuTAP doesn't work for every single urgent care.

Pros

DocuTap is user-friendly, and the program is very clear and precise. I appreciate being able to customize each clinic. For billing purposes, it's very helpful to direct claims to specific work baskets and load claims by insurance.

Cons

There are a few things I wish were available with DocuTAP. I wish we could edit or delete notes (at least on the day they are entered) and highlight certain things in the notes section. I also wish we could see the entire patient address on the workbasket screen.

Pros

The software is easy to use. You can easily check a patient in under 2 minutes.

Cons

It would be nice if we could scan an insurance card and have the information populate into the insurance sections. I wish we could make DocuTAP paperless. Instead of giving patients paperwork to fill out, they could type their info into an iPad and it would automatically appear on the screen.

Pros

The software is straightforward; anyone can use it! It's genuinely one of the most intuitive software systems I've encountered. There are so many functions that we appreciate!

Cons

Their customer service team has little knowledge about the occupational medicine functions. While DocuTAP has made significant improvements over the last five years, not all customer service reps understand the occupational medicine portion. The biggest issue I have is with the invoices. We are a practice with multiple locations, and our invoices print one location per page, so sometimes our invoices exceed 10+ pages. We need all the charges listed in date order, regardless of the location. This causes dozens of short-paid, partially paid invoices each month because clients overlook the last page or pages in between. This results in more work for me as I have to call them explaining and asking for more money. It also increases our costs due to using more paper and needing additional postage and sometimes special size envelopes for seven or more pages.

Pros

It functions well in an urgent care setting. It gets the job done and, if set up correctly from the start, offers a simple, easy-to-use EMR.

Cons

A lot of the functionalities are not fully developed. You will press a button, but often nothing happens. If they could build out some of the functionalities they tease with, it would be awesome! Additionally, the quality of customer support is extremely inconsistent.

Pros

The software is very user-friendly. Everything is laid out step by step 1, 2, 3. They've improved on speed and functionality over the years. Overall, one of the best EMR systems I've worked with.

Cons

The system lacks in the billing area, especially if you are heavy on Occupational Health. Their tech support is not as knowledgeable as you'd hope.

Pros

It's easy to review billing, file claims, and reconcile them. Very simple to add insurance and employers.

Cons

The reporting side and daily reports, as well as denial management, need improvement.

Pros

To me, DocuTap is user-friendly. You can click to fill in other areas such as addresses and phone numbers.

Cons

DocuTAP is having trouble connecting a child with a guarantor to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved, and I have a lot of children's balances on hold because of this issue. It's very frustrating waiting for this to be done.

Pros

Easy to use, and technical support is readily available. Navigating through the system is straightforward.

Cons

Sometimes it's hard to pull reports, like how many patients came between 7:00 PM and 9:00 PM each month.

Pros

I appreciate that DocuTAP is very user-friendly.

Cons

The thing I like least about DocuTAP is the amount of time it takes development to correct software issues.

Pros

For our Nurse Practitioners, simply clicking speeds up our process of getting patients in and out quickly.

Cons

I wish there were an easier way to find EOBs or attach them to the chart like we do with printed patient test results.

Pros

Handling discharge paperwork and sending prescriptions.

Cons

It takes a long time to write an encounter note.

Pros

It's easier to use now that most symptoms have been added.

Cons

Sometimes it's hard to find all surgeries.

Pros

Great value for the money spent. Ease of use on the EMR after the initial setup. No need to pay a per-provider fee.

Cons

Poor reporting. Laborious setup. Poor customer support. Frequent outages. Printing nightmares.

Pros

Dedicated to making urgent care and occupational medicine easier.

Cons

This interface is outdated. You can click on things it doesn't recognize. The flow is not intuitive.