softwarePractice Velocity EHR Software Reviews
15 Reviews
Overall Rating
3.3
15 Reviews
Rating Distribution
5
(2)
4
(5)
3
(5)
2
(2)
1
(1)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.3
15 Reviews
Rating Distribution
5
(2)
4
(5)
3
(5)
2
(2)
1
(1)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Practice Velocity/Experity is a Solid ‘Starter’ Option for New Clinics
Practice Velocity/Experity is a Solid ‘Starter’ Option for New Clinics
Pros
Works exceptionally well/all EHR bases covered for the first two years in practice. Currently contemplating switching to a more advanced system; am reluctant to shift after having gotten used to Velocity’s user-friendly screens.
Cons
Nothing major; just go light on all the promotional messaging sent on email.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Amy G. Roberts
San Diego Suns Clinic, CA, Head Count: 5 employees
Apr 03, 2023
All-in-one EHR + PM; go for it if you’re tired of the ‘market leaders’
All-in-one EHR + PM; go for it if you’re tired of the ‘market leaders’
Pros
Great EHR for busy clinicians who want a cost-effective, all-in-one, medical software for their practice; with a solid vendor support staff available round-the-clock to provide genuine help (HUGELY different from what the EMR big-shots ‘Ep.’ and ‘Ce.’ – you know which – are offering).
Cons
There IS a thing as being too friendly and undecided at times; an impression I sometimes get talking to their support team. You need to be definitive guys – just tell us if a feature’s good for us or not (we won’t sign-off!).
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Jeremy G. Harrison
Sun City Dispensary, CA, Head-Count: 15-29 employees
Feb 22, 2023
Not happy with billing
Not happy with billing
Pros
The clinical part is amazing and we can edit patient charts too. That module never crashes either.
Cons
Billing and enotes cannot be deleted.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Tameka
Johnson Medical Center, 2-9 employees
Jan 03, 2023
Not the best
Not the best
Pros
It is user-friendly and great for storing information digitally. We are able to scan the documents and then add it to the EHR
Cons
We face downtime when the application crashes.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
5
Sherry
Universal Medical Care, 2-9 employees
Nov 23, 2022
Bad experience with them
Bad experience with them
Pros
I do not like anything about it.
Cons
It is glitchy and makes my job more difficult. The system keeps crashing and there are too many windows you need to open to get a simple task done.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
4
Larry
King Medical Center, 10-49 employees
Jun 16, 2022
A decent option
A decent option
Pros
It is easy to use for our administrative staff members and the doctors can complete the examination, clinical tests, notes and diagnosis online too.
Cons
The system crashes and then we have to reboot which causes us to lose information.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Lana
White Medical Center, 2-9 employees
Mar 10, 2022
We have better options
We have better options
Pros
Our practice management and billing activities are all covered now with Practice Velocity
Cons
Th transition was not smooth because all the information could not be uploaded to the system and we had to manually transfer it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Tammy
Charles Medical Clinic, 10-49 employees
Jan 05, 2022
A decent software
A decent software
Pros
The system is decent, not bad from the last one that we had. It is simple to use, our staff individuals total the clinic proportion effortlessly, notes, charts records, everything is available.
Cons
I dont like that the program crashes really often. It has to be closed down and after that restart it once more, all the data is lost.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Lana White
Hospital and Health Care, 1 employees
Nov 24, 2021
Pretty decent
Pretty decent
Pros
It is an easy-to-use EHR as compared to others. A lot of amazing features are available. Completing notes and chart documents is very easy
Cons
The system crashes every now and then. I have to restart it completely and all the information is then lost
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Lana
Hospital and Health Care, 2-9 employees
Jul 14, 2021
Not a bad deal!
Not a bad deal!
Pros
Our staff found it easy to use. It is pretty good for urgent care specialty.
Cons
The reporting feature could be better.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Adam
New Health, 51-200 employees employees
Jan 22, 2021
Urgent Care Specific
Urgent Care Specific
Pros
Convenience with operational staff after IT tweaked UIs to boost efficiencies. Different EMRs can be excessively troublesome. It is a very good software for urgent care specialty.
Cons
The absence of significant worth-based measurements for quality reporting for Medicare and different models’ payers are trying to move. Similarly, reporting was constrained.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Adam
NEW Health, 51-200 employees employees
Nov 26, 2020
Great EMR
Great EMR
Pros
Overall this is a pretty great EMR. It is easy to use and helps do things quickly. It is best suited for urgent care, especially for fast paced ones.
Cons
The framework in general freezes more than I might want, making it a more drawn out time span to get patients discharged and out of the center.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Jill
Lake Scranton Urgent Care, 11-50 employees employees
Feb 27, 2020
Practice Velocity
Practice Velocity
Pros
Amazing for reporting an Urgent Care patient visit in a compact and convenient way. It is an urgent care specific EMR, and for occupational medicine too.
Cons
The screen size is restricted on the PC screen.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kenneth
PrimeCare Urgent Care, 2-10 employees employees
Nov 12, 2019
Billing system needs massive improvements
Billing system needs massive improvements
Pros
Works very smooth. Easy to learn and teach staff to use. Good for scheduling and managing appointments. I like how they show a small red flag at the top corner of the screen whenever there is maintenance going on to let you know what they are doing and why.
Cons
The billing system in this software is no good. There is no protocol or security for notes and who is or isn’t authorized to make changes on them. If you have an electronic claim thats been billed to the primary payer and needs to be routed to the secondary payer, the system deletes your primary payment information before sending the claim to the secondary payer. The entire billing section is full of glitches that cause so many errors in our billings., making every little task needlessly harder.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
Tameka
Xpress Medical Billing and Coding Services LLC, 201-500 employees employees
May 14, 2019
not conducive to busy urgent care practice
not conducive to busy urgent care practice
Pros
Quite intuitive. You don’t need to input too much text to get the needed results. Neat and comprehensive layout, easy to navigate. Access screens are quite convenient. I like the dashboard too. not too complicated.
Cons
E-scribe is inefficient and inconceivable. There is no arrangement of saved medications, scrolling through to locate a med takes ages. Prescribing takes too many unnecessary clicks. The system only allows one person at a time to make changes in the system rendering it unfit to be used in a busy urgent care facility. You cannot even perform simple actions like discharging a patient without being asked to enter the password which is a waste of time when Im logged into the system after entering my password. Again, not fit for a busy urgent care setting.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Kevin
Urgent Care, 5,001-10,000 employees employees
Feb 06, 2019
Filters
Practice Velocity/Experity is a Solid ‘Starter’ Option for New Clinics
Practice Velocity/Experity is a Solid ‘Starter’ Option for New Clinics
Pros
Works exceptionally well/all EHR bases covered for the first two years in practice. Currently contemplating switching to a more advanced system; am reluctant to shift after having gotten used to Velocity’s user-friendly screens.
Cons
Nothing major; just go light on all the promotional messaging sent on email.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Amy G. Roberts
San Diego Suns Clinic, CA, Head Count: 5 employees
Apr 03, 2023
All-in-one EHR + PM; go for it if you’re tired of the ‘market leaders’
All-in-one EHR + PM; go for it if you’re tired of the ‘market leaders’
Pros
Great EHR for busy clinicians who want a cost-effective, all-in-one, medical software for their practice; with a solid vendor support staff available round-the-clock to provide genuine help (HUGELY different from what the EMR big-shots ‘Ep.’ and ‘Ce.’ – you know which – are offering).
Cons
There IS a thing as being too friendly and undecided at times; an impression I sometimes get talking to their support team. You need to be definitive guys – just tell us if a feature’s good for us or not (we won’t sign-off!).
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Jeremy G. Harrison
Sun City Dispensary, CA, Head-Count: 15-29 employees
Feb 22, 2023
Not happy with billing
Not happy with billing
Pros
The clinical part is amazing and we can edit patient charts too. That module never crashes either.
Cons
Billing and enotes cannot be deleted.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Tameka
Johnson Medical Center, 2-9 employees
Jan 03, 2023
Not the best
Not the best
Pros
It is user-friendly and great for storing information digitally. We are able to scan the documents and then add it to the EHR
Cons
We face downtime when the application crashes.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
5
Sherry
Universal Medical Care, 2-9 employees
Nov 23, 2022
Bad experience with them
Bad experience with them
Pros
I do not like anything about it.
Cons
It is glitchy and makes my job more difficult. The system keeps crashing and there are too many windows you need to open to get a simple task done.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
4
Larry
King Medical Center, 10-49 employees
Jun 16, 2022
A decent option
A decent option
Pros
It is easy to use for our administrative staff members and the doctors can complete the examination, clinical tests, notes and diagnosis online too.
Cons
The system crashes and then we have to reboot which causes us to lose information.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Lana
White Medical Center, 2-9 employees
Mar 10, 2022
We have better options
We have better options
Pros
Our practice management and billing activities are all covered now with Practice Velocity
Cons
Th transition was not smooth because all the information could not be uploaded to the system and we had to manually transfer it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Tammy
Charles Medical Clinic, 10-49 employees
Jan 05, 2022
A decent software
A decent software
Pros
The system is decent, not bad from the last one that we had. It is simple to use, our staff individuals total the clinic proportion effortlessly, notes, charts records, everything is available.
Cons
I dont like that the program crashes really often. It has to be closed down and after that restart it once more, all the data is lost.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Lana White
Hospital and Health Care, 1 employees
Nov 24, 2021
Pretty decent
Pretty decent
Pros
It is an easy-to-use EHR as compared to others. A lot of amazing features are available. Completing notes and chart documents is very easy
Cons
The system crashes every now and then. I have to restart it completely and all the information is then lost
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Lana
Hospital and Health Care, 2-9 employees
Jul 14, 2021
Not a bad deal!
Not a bad deal!
Pros
Our staff found it easy to use. It is pretty good for urgent care specialty.
Cons
The reporting feature could be better.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Adam
New Health, 51-200 employees employees
Jan 22, 2021
Urgent Care Specific
Urgent Care Specific
Pros
Convenience with operational staff after IT tweaked UIs to boost efficiencies. Different EMRs can be excessively troublesome. It is a very good software for urgent care specialty.
Cons
The absence of significant worth-based measurements for quality reporting for Medicare and different models’ payers are trying to move. Similarly, reporting was constrained.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Adam
NEW Health, 51-200 employees employees
Nov 26, 2020
Great EMR
Great EMR
Pros
Overall this is a pretty great EMR. It is easy to use and helps do things quickly. It is best suited for urgent care, especially for fast paced ones.
Cons
The framework in general freezes more than I might want, making it a more drawn out time span to get patients discharged and out of the center.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Jill
Lake Scranton Urgent Care, 11-50 employees employees
Feb 27, 2020
Practice Velocity
Practice Velocity
Pros
Amazing for reporting an Urgent Care patient visit in a compact and convenient way. It is an urgent care specific EMR, and for occupational medicine too.
Cons
The screen size is restricted on the PC screen.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kenneth
PrimeCare Urgent Care, 2-10 employees employees
Nov 12, 2019
Billing system needs massive improvements
Billing system needs massive improvements
Pros
Works very smooth. Easy to learn and teach staff to use. Good for scheduling and managing appointments. I like how they show a small red flag at the top corner of the screen whenever there is maintenance going on to let you know what they are doing and why.
Cons
The billing system in this software is no good. There is no protocol or security for notes and who is or isn’t authorized to make changes on them. If you have an electronic claim thats been billed to the primary payer and needs to be routed to the secondary payer, the system deletes your primary payment information before sending the claim to the secondary payer. The entire billing section is full of glitches that cause so many errors in our billings., making every little task needlessly harder.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
Tameka
Xpress Medical Billing and Coding Services LLC, 201-500 employees employees
May 14, 2019
not conducive to busy urgent care practice
not conducive to busy urgent care practice
Pros
Quite intuitive. You don’t need to input too much text to get the needed results. Neat and comprehensive layout, easy to navigate. Access screens are quite convenient. I like the dashboard too. not too complicated.
Cons
E-scribe is inefficient and inconceivable. There is no arrangement of saved medications, scrolling through to locate a med takes ages. Prescribing takes too many unnecessary clicks. The system only allows one person at a time to make changes in the system rendering it unfit to be used in a busy urgent care facility. You cannot even perform simple actions like discharging a patient without being asked to enter the password which is a waste of time when Im logged into the system after entering my password. Again, not fit for a busy urgent care setting.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Kevin
Urgent Care, 5,001-10,000 employees employees
Feb 06, 2019