Practice Velocity Reviews

“Perfect for new clinics

Pros

Practice Velocity worked really well for the first 2 years of my practice, covering all the EHR bases I needed. Now, I am thinking about switching to a more advanced system but I am hesitant because I've gotten so used to Velocity's user friendly screens.

Cons

Nothing major to mention as a con from our side but kindly just go light on all the promotional messaging sent on email.

“If you are looking for an all-in-one EHR + PM - It is for you

Pros

This is a great EHR for busy clinicians who need a cost-effective, all in one medical software for their practice. Also the vendor support is solid too, with a team available 24/7 to offer real help whenever we needed which is definitely a huge difference compared to what the big EMR names like Ep and Ce provide.

Cons

Sometimes I get the impression that the support team can be a bit too friendly and unsure, which can be a little frustrating. I just wish they did be more straightforward and tell us if a feature is actually good for us or not because we won't sign off on it until we know.

“Easy to use and saves our time

Pros

Experity log book really easy to use. Most of the time, the app automatically verifies insurance, so I do not even have to call the insurance company, which is something that saves me a lot of time.

Cons

When the software is down, I can't open documents like registration forms, insurance cards, and IDs which is annoying.

“Billing doesn't meet expectations..

Pros

The clinical part is amazing and we can edit patient charts too. That module never crashes either.

Cons

There is no way for us to delete billing and notes. Wierd!!!

“Lacking in a few areas

Pros

It is quite user friendly and works great for storing information digitally. We can easily scan documents and add them straight to the EHR which makes everything a lot more organized for us.

Cons

We face downtime when the application crashes.

“Disappointed - Had a poor experience!

Pros

I do not like anything about it.

Cons

It is glitchy and makes my job more difficult. The system keeps crashing and there are too many windows you need to open to get a simple task done.

“Not recommended as it barely qualifies as an EHR

Pros

Well it barely qualifies as an EHR. Just enough functionality to handle basic billing and coding tasks. Nothing special here that I would like to appreciate or consider as pros.

Cons

It's very inflexible. Payment posting is chaotic. Plus there are no navigational features to switch between different functions of the software. And tracking things is the second major issue. Keeping track of payments, charges or patient balances is very stressful. The database is also lacking, as I can't see any historical data within the software. Everything needs to be extracted through a report. If I want to see charges between two dates, I need a report. If I want to see payments between two dates, I need a report. If I want to see patient visits between two dates, I need a report.

“Works ok, but better options are available out there

Pros

Our practice management and billing activities are all covered now with Practice Velocity. Even though we know better options are available.

Cons

Honestly the transition was not smooth because all the information could not be uploaded to the system and we had to manually transfer it.

“Reliable one!!

Pros

The system is decent, not bad from the last one that we had. It is simple to use, our staff individuals total the clinic proportion fairly easily. Plus notes, charts records, etc everything is available.

Cons

I really don’t like how the program crashes so often. It has to be closed down, then restarted, and then all the data is lost which is pretty annoying.

“Not a bad option

Pros

Our staff found it easy to use. I must say it is pretty good for urgent care specialty.

Cons

The reporting feature could be better.

“For Practice Velocity, I have my likes and dislikes

Pros

Thanks to Practice Velocity as now it is much more easy working with our operational staff since IT tweaked the UIs to make things more efficient. Unlike other EMRs that can be really troublesome, this one is great for the urgent care specialty.

Cons

The absence of important value-based metrics for quality reporting, especially for Medicare and other payer models is a major con. Plus the reporting options are also pretty limited.

“Fairly awesome

Pros

Overall this is a pretty great EMR. It is easy to use and helps us do things quickly. It is best suited for urgent care, especially for fast paced ones.

Cons

The framework freezes more often than I prefer, which ends up making it take a lot longer to get patients discharged and out of the center.

“Reliable but needs improvements

Pros

We've used this product since it was called DocuTap. It's very simple and pretty easy to chart and document patients, but there are flaws in reporting where the software is almost too basic, and they seem stuck on how to improve or maybe choose not to. I enjoy the charting part of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check-in feature almost never works correctly.

Cons

Practice Velocity web check-in hardly ever works. It only transfers some of the information thats entered, which means patients end up having to redo everything when they arrive. As far as I know, there aren't any fixes planned but just trying to sell a different check-in software package. Also the reporting is fine for basic tasks but it does not really offer much for detailed financial tracking or other aspects. Customer service can be hit or miss, unless I talk to certain people who are awesome.

“Simply amaaazziinnggg......

Pros

Amazing for reporting an urgent care patient visit in a simple and accurate way. Plus, it is specifically designed for urgent care and occupational medicine, which makes it even better for what we do.

Cons

One thing that I do not like is that the screen size is restricted on the PC screen.

“Good Urgent Care EMR

Pros

Practice Velocity system is simply the best. Like It is really easy to use and I can easily track patients and their visits. Plus it integrates well with other systems and there's not much double-charting, which is a huge plus compared to other systems. Populating notes and visits is fairly simple too.

Cons

It does not have the ability to integrate with other programs to track patients across the system (like if they're admitted after an urgent care visit). I feel like it is more of a stand-alone clinic program, which can be a bit limiting.

“My take on this software

Pros

The only thing that I like the most is, it makes logging into computers much easier.

Cons

Practice Velocity doesn't always work due to connection or other issues. Sometimes, it doesn't completely log out the prior user, and their information is still on the screen when it opens (usually only briefly).

“My top-choice!!!

Pros

Wll I really like how flexible DocuTap is and how willing they are to help improve things that will benefit the company. It is great to know they're open to making changes that matter.

Cons

Runs a little slow at times, and when saving a credit card over an old one, it takes a minute.

“Works well for urgent cares

Pros

Practice Velocity is easy to use with the operational staff now that IT has customized the user interfaces to make things more efficient. Compared to other EMRs, this one is a lot less complicated.

Cons

There is a lack of value-based metrics for quality reporting, especially for Medicare and the other payer models they are trying to move toward. On top of that, the reporting options are pretty limited.

“Great EMR and Efficient for Urgent Care

Pros

Efficient and fast system for urgent care. Lots of features. Works great for urgent care settings. Easy to navigate.

Cons

The interface could use some work. Modernizing the software could help.

“Decent EMR design for urgent care practices

Pros

Overall, this EMR system was easy to navigate in an urgent care setting.

Cons

Compared to other EMR systems, this wasn't my favorite in terms of speed.

“Clinic owner

Pros

Easy to navigate and get new clinicians started.

Cons

They nickel and dime me for "extras." It's hard to find the right person to talk to when there are issues.

“Billing system needs massive improvements

Pros

Works very smooth. Easy to learn and teach staff to use. Good for scheduling and managing appointments. I like how they show a small red flag at the top corner of the screen whenever there is maintenance going on to let you know what they are doing and why.

Cons

The billing system in this software is no good. There is no protocol or security for notes and who is or isn’t authorized to make changes on them. If you have an electronic claim thats been billed to the primary payer and needs to be routed to the secondary payer, the system deletes your primary payment information before sending the claim to the secondary payer. The entire billing section is full of glitches that cause so many errors in our billings., making every little task needlessly harder.

“Docutap review

Pros

The software is intuitive. Our facility can easily navigate between patient charts with all tasks, including but not limited to collecting, treating, and billing. I couldn't see us functioning without using electronic records.

Cons

There are those glitches, mainly connection or beta updates that throw things off that maybe no one knew about. The customer care team is always anxious and ready to get us back up and running.

“Easy to use and manage

Pros

DocuTap is easy-to-use software for an urgent care setup and is also easy to manage and maintain day-to-day data. The all-in-one software to schedule a visit, create/enter visit history, complete billing/coding, and then bill to the payer.

Cons

The reporting portion of the software needs an upgrade. Most of the reports generate with merged cells, making them hard to analyze according to my needs. They need to be normalized in a standard Excel format to do things my way.

“not conducive to busy urgent care practice

Pros

Quite intuitive. You don’t need to input too much text to get the needed results. Neat and comprehensive layout, easy to navigate. Access screens are quite convenient. I like the dashboard too. not too complicated.

Cons

E-scribe is inefficient and inconceivable. There is no arrangement of saved medications, scrolling through to locate a med takes ages. Prescribing takes too many unnecessary clicks. The system only allows one person at a time to make changes in the system rendering it unfit to be used in a busy urgent care facility. You cannot even perform simple actions like discharging a patient without being asked to enter the password which is a waste of time when Im logged into the system after entering my password. Again, not fit for a busy urgent care setting.

“Docutap

Pros

It is fairly simple to use on a basic level. Patient check-in and check-out can be very easy. Adding a new patient is simple. The only issue is that it's very easy to make duplicate patients.

Cons

Once I need to do anything beyond the basic functions, I find myself in the weeds fairly quickly. I had a ticket open for almost two years.

“EHR love!!!

Pros

So intuitive and makes provider documentation a breeze. I've used DocuTap for nearly seven years and love using it every day.

Cons

None that I can think of at the moment.

“EMR FOR URGENT CARE

Pros

This software is super intuitive and laid out very well. I move through all the tabs and pages quickly and easily, which allows me to devote more time to patients and get them on and off the phone in a timely manner.

Cons

It does tend to crash a few times a week, which is very inconvenient because I have phone calls coming in all day. I work on the PM side and do billing. Also, in the payment screen, when saving and finalizing, I wish there was a way that once you save and finalize, the names would disappear, they only disappear when saving and finalizing for a past date of service, not the current one.

“Physician

Pros

System is very quick and efficient for the fast pace of an urgent care setting.

Cons

The system tends to freeze more than I'd like, making it take longer to get patients discharged and out of the clinic.

“Urgent Care ease

Pros

The system is built with the urgent care process in mind. No need to find a workaround for occupational medicine or work comp.

Cons

The cost of the required scanners to upload files.

“Great Software

Pros

DocuTap was easy to navigate. The layout of each section made charting more efficient.

Cons

I don't have any cons for this software.

“DocuTap Services for Urgent Care Review

Pros

The software is easy to navigate. Like the name states, Docu- and Just Tap on the flow sheet, and it's there. There are small problems I'll mention shortly.

Cons

The network is slow at times, and I feel like I get that death circle wait time.

“DocuTap review

Pros

It was designed for urgent care use with minimal keystrokes to make the process reproducible and efficient. Order sets are easy to set up and deploy.

Cons

ICD searching is cumbersome. There's no built-in dose calculator for pediatric medications.

“Useful Software

Pros

The features aren't difficult to learn; it's easy to use.

Cons

The messaging system doesn't flag if multiple patients are accidentally created.

“DocuTap from the begining to WOW!!!!

Pros

I've been using DocuTap for four years now and absolutely adore this software and company. Incredibly innovative, approachable, and just pleasant. Never a dull moment, with great new features, and the employees genuinely enjoy their jobs, which is evident. I've visited DocuTap in SD, and if you have the chance, go you'll be impressed!

Cons

The adaptability is great; no matter if your clinic is new, transitioning, or growing, it will work for you.

“Great software, but support and updates are not up to your standards.

Pros

Having an EMR tailored specifically for urgent care facilities is fantastic. Having a software vendor that understands our needs and constraints is essential for a stable and functional EMR. The interface is neat, practical, and simple to train on.

Cons

Over the past year, the general support line has become less helpful. Simple issues now take much longer to resolve. Additionally, every time there's an update, we have to brace for the worst because something will almost certainly be significantly broken.

“Room fo improvement

Pros

It is designed specifically for an urgent care clinic and covers all activities and needs that an urgent care clinic requires.

Cons

The interface is not easy to use. It is not occupational medicine friendly.

“Great Urgent Care EHR

Pros

Love the ease of navigation, very organized. Easy setup.

Cons

Frequent changes and updates can be a pro or con.

“Premier UC EMR

Pros

Urgent care-specific EMR. Occupational medicine, too.

Cons

The screen size is limited on the computer monitor.

“Docutap for beginners

Pros

Easy way to set up profiles to download ROS, keeps us up to date with codes, too many clicks, but I like the medication RX favorites.

Cons

Free text doesn't support higher billing codes. Medications could be streamlined.

“Best Bet for an Urgent Care

Pros

The providers talk about the intuitive nature of the EMR to meet the needs for urgent care services. The practice management system over the years has allowed us to achieve superior collection percentages, DOS, and accounts over 120-day ratios. I highly recommend it for urgent care centers. DocuTap has been a great partner.

Cons

The analytics were weak in the beginning, but they have continued to improve over the years.

“Best Urgent Care EMR ever!

Pros

DocuTAB is the most intuitive, concise, professional, and user-friendly EMR I've ever experienced.

Cons

Nothing! The learning curve and the above pros speak for themselves!

“Great value and easy to use

Pros

Very easy to learn particularly on the EMR side; our doctors rarely needed more than an hour of training. Plus, the price was very reasonable we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations), but it would have been challenging to get appropriate reporting if we were significantly larger.

“One of the best systems

Pros

This has to be one of the easiest systems to learn. I had no prior experience with this software, but I quickly adapted. It's a fantastic system to train people on; the possibilities are endless.

Cons

Sometimes getting problems fixed can be time-consuming, but overall customer service is typically pretty quick.

“Goooo Docutap!!

Pros

I adore this program. I don't just "like" it, I LOVE it because it's so simple to use. It's very self-explanatory and efficiently guides you step by step through data entry.

Cons

I hate when the insurance verification goes down, but DocuTAP almost always rectifies any issues fairly quickly.

“DocuTAP Review

Pros

Pretty user-friendly. Easy to use and navigate.

Cons

Some updates should be optional. The exact same DocuTAP doesn't work for every single urgent care.

“Docutap

Pros

DocuTap is user-friendly, and the program is very clear and precise. I appreciate being able to customize each clinic. For billing purposes, it's very helpful to direct claims to specific work baskets and load claims by insurance.

Cons

There are a few things I wish were available with DocuTAP. I wish we could edit or delete notes (at least on the day they are entered) and highlight certain things in the notes section. I also wish we could see the entire patient address on the workbasket screen.

“User Friendly Software

Pros

The software is easy to use. You can easily check a patient in under 2 minutes.

Cons

It would be nice if we could scan an insurance card and have the information populate into the insurance sections. I wish we could make DocuTAP paperless. Instead of giving patients paperwork to fill out, they could type their info into an iPad and it would automatically appear on the screen.

“OCCUPATIONAL MEDICINE C+

Pros

The software is straightforward; anyone can use it! It's genuinely one of the most intuitive software systems I've encountered. There are so many functions that we appreciate!

Cons

Their customer service team has little knowledge about the occupational medicine functions. While DocuTAP has made significant improvements over the last five years, not all customer service reps understand the occupational medicine portion. The biggest issue I have is with the invoices. We are a practice with multiple locations, and our invoices print one location per page, so sometimes our invoices exceed 10+ pages. We need all the charges listed in date order, regardless of the location. This causes dozens of short-paid, partially paid invoices each month because clients overlook the last page or pages in between. This results in more work for me as I have to call them explaining and asking for more money. It also increases our costs due to using more paper and needing additional postage and sometimes special size envelopes for seven or more pages.

“Solid EMR

Pros

It functions well in an urgent care setting. It gets the job done and, if set up correctly from the start, offers a simple, easy-to-use EMR.

Cons

A lot of the functionalities are not fully developed. You will press a button, but often nothing happens. If they could build out some of the functionalities they tease with, it would be awesome! Additionally, the quality of customer support is extremely inconsistent.