Practice Velocity Reviews

Pros

The EMR is very intuitive, allowing new users to pick it up quickly. It's very straightforward.

Cons

We've had no issues with DocuTAP's EMR. Any shortcomings we notice are quickly fixed in software updates.

Pros

This product can significantly expedite patient flow through the facility. Swift charting and user-friendly data input.

Cons

When it's down. It doesn't happen that often, but if it does, it's never pleasant to work without.

Pros

The product is straightforward to use, but it's the friendly and helpful staff at DocuTAP that really makes it stand out.

Cons

The EMR is great for viewing on a tablet, but using it on a laptop requires a lot of scrolling in all directions, which can be frustrating for those who prefer a laptop or desktop.

Pros

What I like best is that the software is adaptable. If you share your ideas or thoughts, you might see a version of your idea become a tool in the system. I also like the company culture at DocuTAP the people there are great!

Cons

Sometimes, the system's processes and features, intended to improve workflow, end up being more of a hindrance. This might be because they are developed from specific requests that don't fit the whole or come from a non-medical perspective. Also, it can take a while for ideas or requests to be implemented.

Pros

The product is very intuitive and makes registering patients simple and easy.

Cons

The more patients I save, the longer it takes to get to the next screen, especially when loading images.

Pros

I really like DocuTAP because it's so straightforward and efficient. It's nice to quickly and easily enter patient information while working with them. I can move around quickly in DocuTAP and chart what I need with the patient's information. It is a great software.

Cons

I don't have any complaints about DocuTAP so far. My experience with DocuTAP has been great, and its a wonderful system to work with.

Pros

I love how simple it is to use and navigate. The different tabs are well-organized, and everything needed to chart on patients is easy to find.

Cons

I really have no complaints at this point. The software is very intuitive.

Pros

It's easy to learn and pick up. Very straightforward to teach new users.

Cons

Sometimes it glitches and can be very slow. I have to click several buttons to reach one destination.

Pros

It's straightforward and intuitive to use. Running reports is easy. The addition of analytics is fantastic! Support is helpful when accessible. We've been fortunate to be included in some of the development and testing processes. The vendor has grown and continues to grow, looking for ways to keep upgrading and expanding services. They are staying competitive within the industry.

Cons

I wish the Dashboard was more accurate. Each time there is an update, we seem to encounter errors (e.g., RX printers not working, fee schedules getting "lost"). After-hours extended support availability would be nice.

Pros

The system is very intuitive and makes it easy to see which charts are incomplete.

Cons

The billing component and revenue cycle management are difficult to track.

Pros

For me, the best aspect of the software is the CME (Coding Made Easy) tool. By spending time upfront to create a good set of rules for your facility/region/insurances, you can scrub all your claims and eliminate many errors that were previously attributed to "human error." Eliminating these errors minimizes the time spent re-filing claims, reconsiderations, and appeals, leading to a better (and faster) revenue cycle. DocuTAP support is responsive to requests for assistance and usually provides fixes within 24 hours. They also offer a great research tool (the DocuTAP Community) where you can reach out to other users, share ideas for software improvement, and find videos and instructions on performing different tasks.

Cons

The posting features are a bit disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing. Occasionally, when a request moves from basic support to the next level, it can get lost in the shuffle.

Pros

DocuTAP is extremely intuitive. Some providers can navigate through charting successfully without any training!

Cons

I am completely satisfied with this product and can't think of any dislikes.

Pros

It's very intuitive, and the vendor is always willing to help and improve the process.

Cons

There are so many updates; it would be better to have a few large updates and notify staff about them.

Pros

The software is simple to use, and the layout is straightforward. In Urgent Care, we can't afford to wait for software to catch up or navigate through complicated screens. DocuTAP is designed to efficiently move through the patient interview and exam.

Cons

The inability to resize windows is problematic. I constantly need to use scroll bars (both vertical and horizontal) to access all parts of the window.

Pros

DocuTAP has been easy to use once you know where the options are. It's easy to switch between screens in parts of the notes and customize many features. I can complete many tasks quickly. The help desk is always friendly and patient, quick to troubleshoot and resolve issues. The online tutorials are helpful too.

Cons

There are frequent updates to keep up with. It's not entirely bad, but it's tough to familiarize myself with the updates until I encounter a roadblock during a task. There are templates that could be helpful but aren't populated with subcategories or are unavailable. I'm not sure if that's due to the program or our center's customization. Many medications aren't listed by their generic and brand names, like Implanon.

Pros

It's very intuitive, and the DocuTAP support team is wonderful.

Cons

Citrix can be unreliable; it needs periodic refreshing and sometimes goes offline.

Pros

DocuTAP is constantly upgrading their systems to use the latest software.

Cons

The time it takes to fix issues is lengthy. The DocuTap Community isn't always helpful.

Pros

It's quick to type notes, efficient, and coordinates lab results with patient notes well. It's modern and easy to use on an iPad. Customer service is reliable, available by phone, and can assess your computer remotely.

Cons

Sometimes, I find it hard to locate certain labs to order.

Pros

EMRs have their pros and cons, and DocuTAP has both.

Cons

The learning curve is a bit steep, but as you become more familiar, it is less of an issue. Even now, I feel like there are many features I could be using to fully utilize the system.

Pros

The vendor is excellent. They provide the best customer service I have experienced in a long time and always go the extra mile to help solve problems. I feel like they are truly part of our team.

Cons

There are still several common-sense improvements needed in the software navigation. It feels like any changes have to go through a large committee, making it almost not worth bringing up. I wish there were master classes on the software closer to where I live in CT since I can't make it to S.D. and it's too much time out of the office.