PracticeQ Reviews: Discover User Feedback And Key Insights

“Square integration for invoicing

Pros

One thing I appreciate is the Square integration for handling invoices and I'm particularly fond of being able to invoice packages.

Cons

I'm limited to seeing the team's schedule only as separate columns and only within the single-day view which feels restrictive.

“easy pet management

Pros

As a medusa owner I find it really easy to use since it covers the essential features I need to manage my pet without complication.

Cons

There are some features missing and although I've submitted feature requests before they rarely get addressed or implemented in a timely manner.

“All-in-one consolidation

Pros

Everything staying congreatated in a single place has been a huge help saving me from switching between multiple apps and making it much faster to find what I need.

Cons

What frustrates me is how fiddly pinning notes can be and that forms fail to update for clients who originally started on older versions of the progress note or treatment plan.

“Flexible form design

Pros

Designing my own forms has been fantastic since the flexibility allows me to tailor fields and layouts precisely to the way I work capturing the most relevant details for each client.

Cons

I'd love it if a built-in scribe feature or dictation tool were integrated into the app because having automatic note-taking would save me time and reduce the need to transcribe conversations after sessions.

“Strong support team

Pros

The level of customization continues to amaze me and the support team has always been phenomenal whenever I've reached out for help.

Cons

Although I had to wrestle with a fairly steep learning curve at the start once I completed the setup it proved to be extremely helpful and dependable for what I needed.

“easy to use and simple controls

Pros

Interface feels easy and tweaking custom controls is easy for me which makes using the software smooth and effortless.

Cons

Since the program is still so new I find that several functions and abilities I would expect are missing which sometimes limits what I can do.

“Advanced automation workflows

Pros

Automations stand out for me and no other EHR I've used, in demos, research or hands-on, matches this tool's depth of automation. Workflows stay mostly hands-off, navigation is simple and the learning curve is much gentler than other systems so setting up or making edits is refreshingly easy.

Cons

I do find it runs a bit slower overall than some other EHRs I've used and it doesn't include quite as many features as competing platforms. Also the visual design feels somewhat plain to me although I recognize that's largely a matter of personal taste.

“Simple, clean notes

Pros

Customizing my notes has been extremely easy and the interface remains clean and simple so I don't get bogged down while using it.

Cons

I'm frustrated that I can't send forms to multiple patients at once and I'm also unable to change a client's display name which feels like an unnecessary limitation.

“covenient system layout

Pros

The system feels easy and simple for me with a clear layout that makes changing forms whenever necessary quick and easy.

Cons

I think the Rx pricing isn't great and I also feel the interface could be improved because it's not as simple or ideal as the rest of the app.

“Simple billing and scheduling

Pros

This tool merges billing, notes and calendar scheduling easily which has been very helpful for my workflow.

Cons

Unfortunately I've noticed the card processor requires a larger processing fee than IvyPay and PracticeQ's overall price exceeds many other EHRs currently.

“Quick form building

Pros

Building my own forms is easy saving me time and avoiding frustration during setup.

Cons

Not being able to bill secondary insurances is a big problem for me and I also constantly find myself hunting through multiple menus and locations just to locate a specific setting which is really frustrating.

“Integrated billing platform

Pros

Integration with billing is a feature I really appreciate as everything can be managed within a single platform and patients find it easy to log in and navigate as well.

Cons

I find creating superbills when using payment plans really difficult to figure out and because of that I've had to produce my own superbills on several occasions which is frustrating.

“exceptional customer service

Pros

Customer service has been truly exceptional whenever needed making the experience smoother and easier for me.

Cons

Adapting to any new EMR has been a persistent challenge for me and although I'm still getting up to speed I can't honestly assert that it completely falls short of meeting our needs at this stage.

“Workflow customization

Pros

The flexibility of the platform allows me to customize so many aspects to match my workflow which has been a huge advantage.

Cons

One downside for me is the absence of lab integration and I'm also frustrated that e-prescribing carries a rather high price tag which makes the overall cost feel heavier than it should.

“some inconsistent features

Pros

Interface is clean and simple and navigating through it rarely causes confusion. The calendar feature works flawlessly for clients booking appointments, text message reminders are inexpensive or free and telehealth works reliably. Copying and tweaking forms to fit my workflows has been simple and I feel optimistic about future AI enhancements.

Cons

There are a few inconsistencies I have noticed that scattered throughout the platform. For example voice recording is accessible in certain areas but inexplicably missing in others which has been a bit frustrating when I want to capture audio quickly. I was also impressed by the Snippet tool during the demo, its potential seemed promising but in actual use I haven't discovered many situations where it adds value and it's not available everywhere I take notes which limits its usefulness. Those inconsistencies are the main drawbacks I've come across during my first three months of using the system.

“easy invoicing and payments but lacking pediatric features

Pros

Integrated billing makes invoicing and payments easy which has been very convenient in my practice.

Cons

I find it frustrating for pediatric cases because there's no way to put a child's email address and phone number under a linked parents' account and that limitation makes managing and treating siblings much less easy.

“Fast document creation

Pros

The level of customization has become invaluable letting me create documents quickly and easily.

Cons

What frustrates me is that it never keeps me signed in so I end up having to log in every single time I use it.

“Role-based personalization

Pros

Personalization features such as deciding what different roles can see, make the platform feel secure and tailored and the help search almost always provides instant answers saving me the hassle of contacting support.

Cons

When I'm saving files the whole process feels confusing because the folders automatically populate across every account so I end up with duplicated or irrelevant folders on different profiles and struggle to keep my documents organized the way I want.

“easy and configurable features

Pros

It's easy and highly configurable I appreciated that it didn't weigh me down with complexity but still allowed me to tailor features exactly the way I preferred.

Cons

There's a bit of a learning curve when I try to tweak settings and I wish it offered out-of-the-box integrations with more services. For example alternate clearinghouses like Waystar or major lab networks such as Labcorp and Quest.

“Pinning and mapping features

Pros

The pinning and mapping features have been really useful in my opinion. I really like that building procedures and templates from scratch works easily especially with the PDMD integration tying everything together.

Cons

As a user I've noticed there's no lab integration and I also wish the video calls supported a customizable background.