Prompt EMR Reviews

“Transparent billing workflow”

Pros

From intake through billing and closing a visit, everything feels organized and transparent. The online intake forms have been really useful and have helped us work more efficiently when opening new cases and evaluations. Our therapists are able to finish notes faster which has been a big help day to day. The integrated billing has completely changed things for us too, it's very simple to submit claims, get clear responses back and quickly act on patient balances or sort out claim problems. Since switching, it has saved us time and boosted our revenue almost right away. On top of that, customer support has been outstanding, always responsive and genuinely helpful.

Cons

Nothing to mention here.

“simple interface”

Pros

New features and integrations keep getting added which has been a big plus. I mostly work with the administrative side and even without any prior background in healthcare software, the interface felt very simple to pick up. On top of that, customer support has been excellent and quick whenever needed.

Cons

At this point, I really do not have anything negative to say. If I had to point out something, there are a lot of shortcuts and different ways to reach the same pages or information which can be tough to keep straight. I also wish there were a way to track MDs and marketing touchpoints with them though that feels more like a CRM feature than a core issue.

“Faster documentation templates”

Pros

Documentation tools are a big help especially for building templates that make note writing much faster. Those templates also simplify onboarding for new clinicians which saves a lot of time. On top of that, automating NPS surveys and Google review requests helped our clinic collect strong Google reviews quickly and supported our growth.

Cons

Reporting side took me a little while to fully understand. I also need to fine-tune my own workflows so I can make better use of everything the platform offers.

“Reliable training”

Pros

Thanks to the training provided, our staff has been able to use the billing system successfully even without any prior background in medical billing.

Cons

There are times when users still need to reach out to the support team or trainers to work through certain issues.

“Workflow transformation”

Pros

Switching to this system made a huge difference for our clinic. The automation cut the therapists' documentation time in half compared with our previous EMR. It also lightened the workload for the front desk and billing team and it helps fill cancellations automatically which has made the business more profitable. On top of that, the customer support has been fantastic. With WebPT, the average response time for an issue was around 30 days but with this software I usually hear back within just a few hours.

Cons

At the start, the large number of options meant it took some time to set the software up around my specific needs. Once that initial setup was done though, the time-saving tools completely changed things. I finally have time to eat lunch and stop bringing work home.

“Responsive onboarding”

Pros

Coming into this with no EMR background at all, I was able to get up to speed quickly thanks to the helpful training videos. There are built-in shortcuts throughout the system that make every part of the job more efficient. I also appreciate that the software keeps improving and that they actually listen to user suggestions to make it even more user-friendly. Whenever I've had questions, customer support has responded very quickly.

Cons

The one drawback is having to stay on top of updates as new changes roll out. That said, they do a good job of helping with that by sharing notes and videos.

“Claims and reporting win”

Pros

Posting ERAs and submitting claims is easy with this software. It's also simple to locate information in the patient chart and the monthly reporting features are user-friendly as well.

Cons

One challenge is figuring out what some of the claim error messages are actually referring to.

“Biller's favorite EMR”

Pros

This feels like the kind of EMR every biller has been hoping for. It's very user-friendly, simple to understand and it has made our day-to-day work much easier.

Cons

Up to this point, it has been extremely useful and has been a wonderful companion for my billing work.

“Helpful onboarding”

Pros

Navigating the interface is very easy. The support team is responsive and knowledgeable and the videos in it University have been especially useful for onboarding and getting new clinics and staff members up and running.

Cons

One ongoing frustration is that we seem to run into issues after updates are rolled out.

“Faster note creation”

Pros

Customer service has been outstanding, they reply to emails incredibly quickly. Once the initial transition was out of the way, writing notes became much faster too.

Cons

The cost can climb pretty quickly once you start adding extras like Plus, Kiosk and similar add-ons.

“Extremely user friendly with multiple routes”

Pros

In my experience, the interface is extremely user friendly. I also like that the platform offers multiple routes to reach any screen, so I can customize how I work and choose the most efficient path for each task. Plus it adapts well to different workflows and feels very responsive during daily use. After 15 years in billing, I can honestly say Prompt is the best EMR software I've used.

Cons

There's not much about it that bothers me. I tend to offer constructive criticism because I believe things can always get better but the platform's simplicity and lightning-fast support make it stand out for me. As I have rarely needed to contact support but when I have, they resolve issues incredibly quickly.

“Very user friendly and easy to use”

Pros

This is very user friendly and easy to use, even when I do not have any experience with EMR systems. Plus it keeps evolving and receiving updates that make my workflow smoother and more efficient over time.

Cons

Keeping up with the frequent changes can be demanding for me. Still I appreciate that they offer detailed notes and tutorial videos that help me navigate the updates.

“Simple to navigate and understand”

Pros

The interface is really simple to navigate and easy to understand.

Cons

We often run into issues after updates which can cause disruptions in our workflow.

“Easy to locate answers in knowledge base”

Pros

I like how easy it is to locate answers in the knowledge base. Everything is simple to find and the step by step instructions are clear and helpful.

Cons

Occasionally I come across a claim error or a rejection message even though the claim is already properly filed with the insurance company.

“Game-changer for following claim cycle”

Pros

Being able to follow a claim through the entire revenue cycle has been a game-changer for us, as it really helps make sure our clients get paid on time.

Cons

I notice that the auto-posting feature can be unreliable at times, so I tend to avoid using it to ensure that postings are completely accurate.

“Really easy to use with listening team”

Pros

I find the software really easy to use and the team actually listens to my feedback to help make their product even better.

Cons

Too many frequent upgrades cause the app to crash which I find frustrating and disruptive to my workflow.

“Pretty user friendly and quick pickup”

Pros

Using it is not a problem as it is pretty user friendly. I also picked it up very quickly.

Cons

What frustrates me is that I am required to sign in separately for each clinic I work with. I'd love it if one account could let me access every clinic without switching logins.

“Outstanding support with sleek modern design”

Pros

I've found Prompt's customer support to be outstanding and their platform has a sleek, modern design with userfreindly functions that tie the entire EMR model together in a way that's easy to learn. Using it every day is not a issue too, even for less tech-savvy staff and they offer a powerful reporting suite for practice management that allows me to clearly see what's happening operationally and financially in my clinic.

Cons

Because the EMR is web-based, the primary drawback I have noticed is the risk of occasional outages. That said their engineering team moves fast as they're proactive and typically restore the system quickly while addressing problems as they come up.

“Reliable patient portal”

Pros

Right away, the intelligence behind the program stands out and the payment portal has been a really valuable tool.

Cons

There were a few billing bugs at first but they've since been fixed.

“Payment bucket tracking”

Pros

One thing that's been really helpful is how payments are automatically applied which saves time and makes the process more efficient. The bucket breakdown is also a nice touch and helps keep things organized.

Cons

I do wish patient credits were applied automatically as well and having a tertiary spot included would make the setup more complete.