Prompt EMR Reviews

“Everything centralized in one spot

Pros

Everything I need for running my practice is now centralized in one spot such as scheduling, medical records and billing are all together.

Cons

I think the scheduling features could definitely use a few more refinements but I am still largely happy with the product.

“Pretty easy to use with receptive creators

Pros

The product is pretty easy to use. I have noticed the creators are receptive to feedback and reply promptly to any questions I might have.

Cons

some features could really be improved such as automatic POC tracking.

“Very user-friendly and simple to navigate

Pros

Prompt is very user-friendly and simple to navigate overall.

Cons

After updates are released, I often find myself struggling to locate and understand all of the interface changes.

“Do not have to click through boxes

Pros

What I like is that I dont have to click through a bunch of boxes just to document for my patients. Plus I enjoy being able to type freehand and then call up templates when I need them.

Cons

At times while I'm documenting and scrolling down a note the screen will suddenly snap back up to the top which is really frustrating. I'd also like a way to insert dot-phrases like .physicaltherapyeval instead of relying solely on templates, so I could quickly add routine bits of information.

“Easy to pick up with automated prompts

Pros

The software is pretty easy to pick up and simple to operate. Also it is visually pleasing without being flashy. What distinguishes it for me are automated compliance prompts which help me speed up creating notes and submitting claims.

Cons

I really wish I could customize what appears in a note, since every therapist has their own approach. Being unable to remove or rearrange fields feels limiting. For instance there are several tiles in each note that I never use and I'd like to be able to delete them so my notes are cleaner. Another helpful feature would be a scheduling alert telling me when a progress note should be booked instead of a standard visit. Currently we might schedule an appointment as a visit, complete the note, then see a red banner saying a progress note is required and have to go back to the calendar to change the visit type.

“Walks through every step clearly

Pros

When I create patient records and enter prescriptions and insurance information, the system walks me through every step in a very clear, well laid out manner that I genuinely appreciate.

Cons

To be honest I have not come across anything particularly concerning so far. As to me, it feels like a solid, very well-made product overall!

“Customer support far superior to others

Pros

In my experience the customer support is far superior to any other EMR vendor I've dealt with. Plus the unlimited training they provide is incredibly helpful when bringing new hires up to speed.

Cons

Documenting requires too many extra clicks which ends up slowing down the workflow.

“Can process payments directly inside

Pros

What I really like is that I can process payments directly inside the system.

Cons

It is frustrating that I cannot customize the statements so they include more detailed information when they are sent to patients.

“Easily track key practice metrics

Pros

I can easily keep track of the practice's key metrics. Also I can access information from anywhere including my smartphone which is incredibly useful since I travel frequently. Plus the built in tools like credit card processing and online patient forms are a real bonus and they have dramatically reduced the amount of administrative time I spend.

Cons

There have not been any downsides as the team responds quickly to requests and implements changes fast. Overall we have not experienced major problems and updates are done overnight.

“Highly optimized back end with excellent team

Pros

The back end is highly optimized and the team at Prompt is excellent when it comes to communication.

Cons

To be honest I still feel there are a few aspects that could be improved and that leave something to be desired.

“Manages practice with simple integration

Pros

We find Prompt EMR makes managing a practice simple task. Everything is connected such as online booking, digital document signing, patient onboarding, HEP, EMR, reporting and tracking. Using it reduced our administrative workload by more than 50% because all those pieces are perfectly integrated and work seamlessly together.

Cons

Well I found it user friendly right from the beginning. I have not come across any problems and they genuinely pay attention to what customers want and need for new features, often incorporating suggestions into their updates. Since they are a newer software company, I see that as a benefit because they're eager for my feedback.

“Operational efficiency across multiple locations

Pros

I like the operational efficiency and how easily I can handle administrative and billing duties across multiple locations and providers.

Cons

Honestly there is not much negative I can say about the platform. Any problems I notice are usually patched within 24 hours and they continually push updates to improve the product.