Prompt EMR Reviews

“Always responsive”

Pros

Any time questions come up about billing, patient details or even software bugs, the support team responds quickly and is really helpful.

Cons

One thing that's missing is an email blast feature. Right now, reaching a large group of patients means exporting an Excel spreadsheet and pasting the addresses into separate emails which takes extra time.

“Easy payment tracking”

Pros

Payment system has been the biggest win for us. It removes the guesswork around what is owed and makes transactions feel much more reliable and easy. Patients can see their balances right on the kiosk and most of the time they take care of the payment as soon as they notice it. That has really helped eliminate the awkward payment conversations the front desk used to deal with every day. Overall, I've been extremely happy with the switch from WebPT once we got through the initial learning curve. I'm also very thankful for the team behind it because they've been incredibly helpful the whole way through.

Cons

Issues we've run into are pretty minor and don't change the fact that this has been a fantastic addition to our company. Authorizations can be a bit challenging especially when claims get linked to the wrong authorization and end up causing eligibility concerns. I do think our offices will be able to find a workaround for that. Other than that, not being able to complete FLR surveys after check-in can be tricky to manage especially when patients pre-check in. The other issue is how files are separated when handling both PT and OT since it can be difficult to tell daily notes apart from re-evals while looking through the files.

“Excellent support team”

Pros

The customer service has been fantastic and the product adds a lot of useful features that really improve the overall user experience.

Cons

There are quite a few integrations to set up and plenty of features to get familiar with so it can feel a bit overwhelming at first. Still, once you put in the time to learn everything, it really pays off because the tools are incredibly helpful and can boost your efficiency a lot.

“User-friendly and operates very smoothly”

Pros

What I like most about it is how user-friendly it is. Plus it operates very smoothly and doesn't lag.

Cons

I am not a fan of the task section and I wish the app allowed me to tag other people and leave comments on tasks.

“Customer support consistently goes out of its way”

Pros

Prompt's customer support consistently goes out of its way to assist us with anything we need. Also I really like the program because it handles electronic payments on our behalf and quickly notifies us about any claims that require immediate attention.

Cons

To be honest I cannot think of anything that I dislike.

“Scheduling is really easy with favorites”

Pros

Scheduling is really easy for me as I can copy and paste appointments or meetings or send a booking link straight to a patient. I also love being able to send paperwork before the initial evaluation that's one of my favorite features.

Cons

Editing multi-day schedules frustrates me because when I try to change the whole set of appointments, I end up editing them one at a time after they've been initially created.

“Completely at ease with incredible rollout”

Pros

From the start, I felt completely at ease with the rollout. They provided an incredibly detailed roadmap with deadlines and crystal-clear steps to follow. My team received extensive training. Honestly, some of the best training videos I have ever seen so everyone knew exactly what to do. Plus the software itself is polished and fast and it is clear they designed it with every role in mind, from front desk staff to therapists to billers. Gone are the days of hopping between multiple platforms as everything lives inside one powerful ecosystem now, which saves us a tremendous amount of time and frustration. What stands out most is their customer support. Every person I have interacted with truly cares about making sure our experience is positive and that the product fits our workflows. During implementation and onboarding, the support team played a crucial role in getting us established for success. We transitioned billing in-house for the first time, and the team gave us the knowledge and confidence to manage that area clearly and efficiently, taking time to understand our policies so the setup matched how we operate. The team always made me feel our needs were a priority and would find solutions for even the smallest issues. Our collection rate climbed significantly in a short time. Whenever I run into a problem, I can count on a fast, thoughtful response and issues are handled promptly and with a friendly attitude. Our clients really like the steady stream of new features and I appreciate that the team listens when I suggest improvements. The integrations with other tools make day-to-day practice management so much easier. Overall I am grateful every day that we decided to switch.

Cons

The cost is a bit on the higher side but honestly I think it's justified given the excellent service and high-quality product. They continuously push updates and actively listen to user feedback which is something I'm more than willing to pay for.

“Very easy to use with no downtime”

Pros

This EMR is very easy to use and I never encounter any downtime with the system.

Cons

However I find there is not a single, full ledger view at the patient level which makes it harder for me to navigate and manage an account efficiently.

“fast for workflows”

Pros

Prompt EMR is very user friendly and fast, helping me streamline my daily workflows thanks to its clean layout and powerful feature set.

Cons

The main drawback is that new users may face a fairly steep learning curve. I mean to say it takes a good amount of time to learn the system fully and tweak it to match my particular workflow.

“Complete quick evaluations easily”

Pros

I like it because I can complete quick evaluations using easy, user friendly formatting tools!

Cons

One thing I noticed is that I can't see the total number of visits per day unless I switch to the calendar view.

“Easy to glance back at last session”

Pros

The way the notes are laid out makes it easy to glance back and see what I documented from the last session.

Cons

The billing workflow could be smoother. As I struggle when writing evaluations because the options force me to either bill each intervention manually by selecting the time spent on every item or choose a predefined card tied to a specific CPT code. It is not a deal-breaker but the process feels cumbersome and would be much more convenient if there were a simpler, faster way to apply billing without so many clicks.

“Simple soap notes and check-out process”

Pros

What I like most is how simple the SOAP notes, billing and check-out process are. I also like that current patients have a link/portal to book appointments.

Cons

Having to click a button for every single measurement feels slow and a bit off. So a dropdown menu would probably work much better for me. It could just be my preference. During 2024 there were many server outages that left me unable to access Prompt at times.

“Transparency with live reports and data”

Pros

One thing I really like is the transparency as being able to view live reports and use accurate data to make informed business decisions. Also I am impressed by how user friendly it it and how forgiving the system can be. When errors happen they are simple to fix and the user log with time and date stamps makes it easy for me to see exactly what was changed on any patient file.

Cons

Personally I think the Billing 2.0 user interface could benefit from some adjustments, although I admit that might just be my own stubbornness and reluctance to embrace change.

“Makes managing patient care much smoother”

Pros

Prompt EMR makes managing patient care much smoother thanks to a clean, user-friendly layout and streamlined workflows. I also like how naturally it integrates with our current systems, offers configurable options and ultimately cuts down on time, boosts documentation accuracy and raises overall clinical productivity.

Cons

Sometimes it performs slow, particularly when handling very large patient records. While its customization settings are powerful, I find them overwhelming for newcomers. Also a few tools do not come with sufficient support, which can be frustrating when I'm trying to troubleshoot issues.

“Excellent customer support and smooth tool”

Pros

I have experienced excellent customer support and a tool that outpaces competing platforms when it comes to the capabilities it offers. Plus it feels smooth to use and easy enough to learn.

Cons

There are a lot of features to learn but I've found that they are extremely useful once you get the hang of them.

“Powerful and evolving”

Pros

Frequent quality-of-life updates keep this software improving and the team behind it is what really makes it stand out. Moving from one EMR to another is never simple but our switch was well planned and clearly communicated thanks to the dedicated onboarding coaches. We also used the transition as a chance to bring billing back in-house and the billing transition team did a really great job making that process as convenient as possible.

Cons

Because the platform is always adding and updating features, there's usually a little catching up and review to do every month or so. At times, it also takes a couple of update cycles before new content is fully built into the standard ITU modules.

“User friendly with wide range of features”

Pros

The software is user friendly and the wide range of features and detailed reports really streamline my daily work.

Cons

After certain updates, I notice that the following days often bring new glitches and disruptions.

“Highly Recommended!”

Pros

The software works well with the office like it integrates smoothly with our internal systems and is highly efficient for day-to-day operations. Plus the integration is easy and seamless with our existing software which makes the transition smooth. Also, the interface is user-friendly, so all team members can use it without any problem. Overall, I am very satisfied with its performance and the value it brings to our organization.

Cons

Since I've only recently started using it, I haven't faced any issues so far.

“Run multiple sessions in different tabs”

Pros

Being able to run multiple Prompt sessions in different browser tabs is something I really like. For my workflow, I typically keep a Patient tab open on one screen and a Schedule tab open on another which helps me stay organized. I also find the interface straightforward, user friendly and simple to move around.

Cons

I've been experiencing lag and occasionally the system rewrites or erases recently entered information, often accompanied by an annoying error code.

“Charting goes faster than other emrs”

Pros

In my experience, charting goes faster here than with other EMRs I've tried. The team actually responds when I give feedback or need help troubleshooting. Plus there are several ways to enter notes and I can create and share smart phrases that speed things up. Billing processes are reliable and efficient. And I can set patient alerts that surface at the front desk or for clinicians. Also the pre-charting tool really helps me get ready for evaluations.

Cons

Occasionally patients tell me the online intake form fails and even when it goes through, I have trouble toggling back and forth to transfer that data into the subjective part of the note so colleagues can easily view it. I've been wanting a setting that would automatically insert intake responses into the subjective section as that would save time and make the information more visible to other clinicians.