Renato G.
Medical Practice, 1-10 employees
Less than a year
“Easily track key practice metrics”
Pros
I can easily keep track of the practice's key metrics. Also I can access information from anywhere including my smartphone which is incredibly useful since I travel frequently. Plus the built in tools like credit card processing and online patient forms are a real bonus and they have dramatically reduced the amount of administrative time I spend.
Cons
There have not been any downsides as the team responds quickly to requests and implements changes fast. Overall we have not experienced major problems and updates are done overnight.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel J.
Medical Practice, 11-50 employees
Less than a year
“Highly optimized back end with excellent team”
Pros
The back end is highly optimized and the team at Prompt is excellent when it comes to communication.
Cons
To be honest I still feel there are a few aspects that could be improved and that leave something to be desired.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nina G.
Hospital & Health Care, 1-10 employees
Less than a year
“Manages practice with simple integration”
Pros
We find Prompt EMR makes managing a practice simple task. Everything is connected such as online booking, digital document signing, patient onboarding, HEP, EMR, reporting and tracking. Using it reduced our administrative workload by more than 50% because all those pieces are perfectly integrated and work seamlessly together.
Cons
Well I found it user friendly right from the beginning. I have not come across any problems and they genuinely pay attention to what customers want and need for new features, often incorporating suggestions into their updates. Since they are a newer software company, I see that as a benefit because they're eager for my feedback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew F.
Medical Practice, 11-50 employees
Less than a year
“Operational efficiency across multiple locations”
Pros
I like the operational efficiency and how easily I can handle administrative and billing duties across multiple locations and providers.
Cons
Honestly there is not much negative I can say about the platform. Any problems I notice are usually patched within 24 hours and they continually push updates to improve the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9