Prompt EMR Reviews

“Review of Prompt EMR

Pros

Fairly easy to navigate.

Cons

Sadly, the company in which I work for contracted you all out as our EMR provider. It seems as if almost on a weekly basis the server/system is down, for reasons unknown (no-one provides with an explanation), and takes a significant amount of time to be up and running effectively again; this is incredibly frustrating due to the fact that my peers and I are unable to do our jobs and consequently have to play "catch-up" due to such an incompetent system.

“User friendly interface with helpful ai sidekick

Pros

I've found the interface really user friendly and the built-in tech like the AI sidekick makes things smoother. Plus the support team is super responsive and helpful. The rollout was seamless as their onboarding crew clearly planned every detail. I use this platform every day and my experience has been excellent so far. They also partner with plenty of useful services for integrations, covering things like faxing, merchant processors, RTM capabilities and home exercise program software.

Cons

For a solo small-business owner like me, the onboarding process is incredibly detailed and can feel overwhelming. I also wish the platform offered more mature cash-based billing tools for practices that don't submit insurance claims. Another frustration is the limited merchant processor choice as they currently permit only a single vendor and I'd really prefer having additional payment integration options.

“outstanding support

Pros

This system is incredibly user-friendly making it easy to navigate and keeping task management efficient. I have also received outstanding support from team when handling billing questions, with issues being resolved quickly and effectively. Plus I rely on the online scheduling feature for both new and existing patients which smooths the appointment workflow.

Cons

I think the built-in HEP exercise library prompts need improvement, though I realize integrations like PT Wired can fill that gap.

“way too overpriced with awful support

Pros

I like several of the features built into Prompt and I find the billing section to be generally simple and easy to navigate without much hassle.

Cons

Honestly I feel it's extremely overpriced for what it delivers. Most useful capabilities are behind add-ons, so I pay a huge amount just to get the basic EMR functionality I need. The customer support has been awful. Multiple people respond to the same email thread, so I rarely get a clear, single answer. Also the responses are slow and I usually find the solution online before they get back to me. It is not very user-friendly overall. Completing notes takes ages and while the AI features work intermittently, they are unreliable enough that they often slow me down. Templates are useful to a point but there is still a lot of unnecessary clicking to assemble each note. Plus the system is glitchy as it randomly logs me out, forcing me to refresh, reopen the tab and hunt down my note. The ERA enrollment instructions I received were wrong and wasted time and I was given incorrect information multiple times about using the billing tab and submitting claims. The platform marks claims as rejected when they aren't, so I waste time chasing non-existent problems. Signed progress notes or POCs do not always get their signed status updated properly, leaving them in the unsigned documents tab. This forces me to fax again if I'm not careful, raising our SRfax costs and irritating providers with duplicate documents. Overall it creates more work for me than it saves.

“Easy to complete notes with integration

Pros

It is really easy to complete notes and I like that it can integrate with external systems like Virtual Sally.

Cons

After practically every update I notice the system crashes and that really makes it hard for me to deliver the best possible care to my patients.

“Extremely user-friendly

Pros

Prompt is extremely user-friendly and it has made training new team members much simpler. Plus being web-based, I can access it from anywhere which I like a lot. Moreover the ability to either download full reports or just glance at a quick summary is something I really like. Their support team is also consistently responsive and helpful whenever I ask for new features.

Cons

Occasionally I notice the system lags right after an update is applied. But for the most part any glitches get sorted out pretty quickly.

“User friendly interface with tidy design

Pros

The interface is really user friendly with a tidy design that helps me locate everything I need fairly quickly. I also like the reporting features and how much I can customize things to suit my workflow.

Cons

At times it can be a bit slow when moving between different sections and certain updates require some time before I fully adapt to them.

“Stellar tool for outpatient physical therapy

Pros

Over the past several years we have relied on Prompt EMR in our outpatient physical therapy clinic and it has been a stellar tool. The interface is also user friendly and offers a lot of customization, which has greatly simplified how we handle documentation and scheduling. Overall the system is faster and easier to use than any other EMR platforms we've tried before.

Cons

After some updates, I have experienced occasional crashes that interrupt workflow. Also the exercise flowsheet used to be one continuous page but now is split across several pages which I find less convenient.

“User-friendly and customizable for business

Pros

I am impressed by how user-friendly it is and we are able to customize it to match our business needs exactly.

Cons

Sometimes it gets glitchy which has caused frustration for staff at our clinics but I've found they respond timely and resolves every issue quickly.

“Easily available and simple to learn

Pros

One of the things I like most is having Prompt easily available. Also it is very to easy use and being able to access this EMR from anywhere is incredibly convenient. Overall I find the whole system really simple to learn, teach to others and navigate.

Cons

What frustrates me is the sheer number of updates and how frequently the system experiences downtime. However the team is quick to respond and genuinely tries to resolve problems, yet outages and fixes seem to happen more often than I'd like.

“Extremely user friendly with multiple routes

Pros

In my experience, the interface is extremely user friendly. I also like that the platform offers multiple routes to reach any screen, so I can customize how I work and choose the most efficient path for each task. Plus it adapts well to different workflows and feels very responsive during daily use. After 15 years in billing, I can honestly say Prompt is the best EMR software I've used.

Cons

There's not much about it that bothers me. I tend to offer constructive criticism because I believe things can always get better but the platform's simplicity and lightning-fast support make it stand out for me. As I have rarely needed to contact support but when I have, they resolve issues incredibly quickly.

“Very user friendly and easy to use

Pros

This is very user friendly and easy to use, even when I do not have any experience with EMR systems. Plus it keeps evolving and receiving updates that make my workflow smoother and more efficient over time.

Cons

Keeping up with the frequent changes can be demanding for me. Still I appreciate that they offer detailed notes and tutorial videos that help me navigate the updates.

“Simple to navigate and understand

Pros

The interface is really simple to navigate and easy to understand.

Cons

We often run into issues after updates which can cause disruptions in our workflow.

“Easy to locate answers in knowledge base

Pros

I like how easy it is to locate answers in the knowledge base. Everything is simple to find and the step by step instructions are clear and helpful.

Cons

Occasionally I come across a claim error or a rejection message even though the claim is already properly filed with the insurance company.

“Game-changer for following claim cycle

Pros

Being able to follow a claim through the entire revenue cycle has been a game-changer for us, as it really helps make sure our clients get paid on time.

Cons

I notice that the auto-posting feature can be unreliable at times, so I tend to avoid using it to ensure that postings are completely accurate.

“Really easy to use with listening team

Pros

I find the software really easy to use and the team actually listens to my feedback to help make their product even better.

Cons

Too many frequent upgrades cause the app to crash which I find frustrating and disruptive to my workflow.

“Pretty user friendly and quick pickup

Pros

Using it is not a problem as it is pretty user friendly. I also picked it up very quickly.

Cons

What frustrates me is that I am required to sign in separately for each clinic I work with. I'd love it if one account could let me access every clinic without switching logins.

“Outstanding support with sleek modern design

Pros

I've found Prompt's customer support to be outstanding and their platform has a sleek, modern design with userfreindly functions that tie the entire EMR model together in a way that's easy to learn. Using it every day is not a issue too, even for less tech-savvy staff and they offer a powerful reporting suite for practice management that allows me to clearly see what's happening operationally and financially in my clinic.

Cons

Because the EMR is web-based, the primary drawback I have noticed is the risk of occasional outages. That said their engineering team moves fast as they're proactive and typically restore the system quickly while addressing problems as they come up.

“User-friendly and operates very smoothly

Pros

What I like most about it is how user-friendly it is. Plus it operates very smoothly and doesn't lag.

Cons

I am not a fan of the task section and I wish the app allowed me to tag other people and leave comments on tasks.

“Customer support consistently goes out of its way

Pros

Prompt's customer support consistently goes out of its way to assist us with anything we need. Also I really like the program because it handles electronic payments on our behalf and quickly notifies us about any claims that require immediate attention.

Cons

To be honest I cannot think of anything that I dislike.

“Scheduling is really easy with favorites

Pros

Scheduling is really easy for me as I can copy and paste appointments or meetings or send a booking link straight to a patient. I also love being able to send paperwork before the initial evaluation that's one of my favorite features.

Cons

Editing multi-day schedules frustrates me because when I try to change the whole set of appointments, I end up editing them one at a time after they've been initially created.

“Completely at ease with incredible rollout

Pros

From the start, I felt completely at ease with the rollout. They provided an incredibly detailed roadmap with deadlines and crystal-clear steps to follow. My team received extensive training. Honestly, some of the best training videos I have ever seen so everyone knew exactly what to do. Plus the software itself is polished and fast and it is clear they designed it with every role in mind, from front desk staff to therapists to billers. Gone are the days of hopping between multiple platforms as everything lives inside one powerful ecosystem now, which saves us a tremendous amount of time and frustration. What stands out most is their customer support. Every person I have interacted with truly cares about making sure our experience is positive and that the product fits our workflows. During implementation and onboarding, the support team played a crucial role in getting us established for success. We transitioned billing in-house for the first time, and the team gave us the knowledge and confidence to manage that area clearly and efficiently, taking time to understand our policies so the setup matched how we operate. The team always made me feel our needs were a priority and would find solutions for even the smallest issues. Our collection rate climbed significantly in a short time. Whenever I run into a problem, I can count on a fast, thoughtful response and issues are handled promptly and with a friendly attitude. Our clients really like the steady stream of new features and I appreciate that the team listens when I suggest improvements. The integrations with other tools make day-to-day practice management so much easier. Overall I am grateful every day that we decided to switch.

Cons

The cost is a bit on the higher side but honestly I think it's justified given the excellent service and high-quality product. They continuously push updates and actively listen to user feedback which is something I'm more than willing to pay for.

“Very easy to use with no downtime

Pros

This EMR is very easy to use and I never encounter any downtime with the system.

Cons

However I find there is not a single, full ledger view at the patient level which makes it harder for me to navigate and manage an account efficiently.

“fast for workflows

Pros

Prompt EMR is very user friendly and fast, helping me streamline my daily workflows thanks to its clean layout and powerful feature set.

Cons

The main drawback is that new users may face a fairly steep learning curve. I mean to say it takes a good amount of time to learn the system fully and tweak it to match my particular workflow.

“Complete quick evaluations easily

Pros

I like it because I can complete quick evaluations using easy, user friendly formatting tools!

Cons

One thing I noticed is that I can't see the total number of visits per day unless I switch to the calendar view.

“Easy to glance back at last session

Pros

The way the notes are laid out makes it easy to glance back and see what I documented from the last session.

Cons

The billing workflow could be smoother. As I struggle when writing evaluations because the options force me to either bill each intervention manually by selecting the time spent on every item or choose a predefined card tied to a specific CPT code. It is not a deal-breaker but the process feels cumbersome and would be much more convenient if there were a simpler, faster way to apply billing without so many clicks.

“Simple soap notes and check-out process

Pros

What I like most is how simple the SOAP notes, billing and check-out process are. I also like that current patients have a link/portal to book appointments.

Cons

Having to click a button for every single measurement feels slow and a bit off. So a dropdown menu would probably work much better for me. It could just be my preference. During 2024 there were many server outages that left me unable to access Prompt at times.

“Transparency with live reports and data

Pros

One thing I really like is the transparency as being able to view live reports and use accurate data to make informed business decisions. Also I am impressed by how user friendly it it and how forgiving the system can be. When errors happen they are simple to fix and the user log with time and date stamps makes it easy for me to see exactly what was changed on any patient file.

Cons

Personally I think the Billing 2.0 user interface could benefit from some adjustments, although I admit that might just be my own stubbornness and reluctance to embrace change.

“Makes managing patient care much smoother

Pros

Prompt EMR makes managing patient care much smoother thanks to a clean, user-friendly layout and streamlined workflows. I also like how naturally it integrates with our current systems, offers configurable options and ultimately cuts down on time, boosts documentation accuracy and raises overall clinical productivity.

Cons

Sometimes it performs slow, particularly when handling very large patient records. While its customization settings are powerful, I find them overwhelming for newcomers. Also a few tools do not come with sufficient support, which can be frustrating when I'm trying to troubleshoot issues.

“Excellent customer support and smooth tool

Pros

I have experienced excellent customer support and a tool that outpaces competing platforms when it comes to the capabilities it offers. Plus it feels smooth to use and easy enough to learn.

Cons

There are a lot of features to learn but I've found that they are extremely useful once you get the hang of them.

“User friendly with wide range of features

Pros

The software is user friendly and the wide range of features and detailed reports really streamline my daily work.

Cons

After certain updates, I notice that the following days often bring new glitches and disruptions.

“Highly Recommended!

Pros

The software works well with the office like it integrates smoothly with our internal systems and is highly efficient for day-to-day operations. Plus the integration is easy and seamless with our existing software which makes the transition smooth. Also, the interface is user-friendly, so all team members can use it without any problem. Overall, I am very satisfied with its performance and the value it brings to our organization.

Cons

Since I've only recently started using it, I haven't faced any issues so far.

“Run multiple sessions in different tabs

Pros

Being able to run multiple Prompt sessions in different browser tabs is something I really like. For my workflow, I typically keep a Patient tab open on one screen and a Schedule tab open on another which helps me stay organized. I also find the interface straightforward, user friendly and simple to move around.

Cons

I've been experiencing lag and occasionally the system rewrites or erases recently entered information, often accompanied by an annoying error code.

“Charting goes faster than other emrs

Pros

In my experience, charting goes faster here than with other EMRs I've tried. The team actually responds when I give feedback or need help troubleshooting. Plus there are several ways to enter notes and I can create and share smart phrases that speed things up. Billing processes are reliable and efficient. And I can set patient alerts that surface at the front desk or for clinicians. Also the pre-charting tool really helps me get ready for evaluations.

Cons

Occasionally patients tell me the online intake form fails and even when it goes through, I have trouble toggling back and forth to transfer that data into the subjective part of the note so colleagues can easily view it. I've been wanting a setting that would automatically insert intake responses into the subjective section as that would save time and make the information more visible to other clinicians.

“great features but poor management communication

Pros

The cancellation list is really helpful and the daily notes workflow fits how I work. Plus once I finally get invoicing configured, billing runs smoothly.

Cons

Upper management here clearly needs a crash course in how to communicate with upset customers. The sales reps who brought me on were amazing but after I started running into problems it felt like nobody knew how to follow through. Eventually I got a response from the Customer Experience Manager and dealing with him was by far the worst part. You can say dismissive at best and he never called me back despite my repeated requests. So I have had to hire outside consultants for several weeks and spent countless hours on the phone trying to figure out why I'm not receiving ERA. They keep insisting this was an issue in my previous system which is simply not true. The platform also scrambled our insurance accounts so that payments went to us instead of to the clients for those who paid cash which created a mess. That situation has created an overwhelming amount of extra work and stress for me as the owner as I try to reimburse clients and correct the bookkeeping. The people actually doing the support work for Prompt were responsive and made genuine attempts to help, but the scale of the problems was too much for any of them to manage alone. My biggest disappointment is the upper management's apparent unwillingness or inability to make things right. They're offering to release me from my one-year contract now which makes me think they'd prefer to avoid dealing with the problem rather than fix it.

“Hands down the besttttttt

Pros

This platform is on a completely different level compared to other products. While I have not tried them all, PROMPT outshines the ones I have used in almost every aspect. They actively seek user feedback and make improvements where needed. The team behind it is absolutely amazing.

Cons

Minor details I think could always be improved, luckily they have feature requests and make those improvements regularly. Integration was a piece of cake. Took a weekend and was up and running quickly.

“All-in-one solution for patient care

Pros

The technology makes patient registration and care processes a lot faster and easier. With an exercise library built in, everything physical therapists need is all in one place. The billing system also helps us stay compliant.

Cons

It is missing a strong scoring and functional reporting feature. Even though functional reporting forms are preloaded, physical therapists cannot see the specific questions or scores. It would also be helpful if these were automatically added to discharge and progress visits, and if reporting was built in so we could track our clinic's performance.

“Efficient dashboard

Pros

I appreciate the great functionality: the dashboard provides quick information on eligibility verification, active caseloads, unsigned documentation, and more. The report features offer visual displays for easier access to relevant info.

Cons

The features I was requesting are now going to be implemented! Online patient scheduling tools and NPS surveys are rolling out after feedback submitted. Otherwise, room for growth includes more streamlining with documentation flow.

“Fan of powerful dashboard and reports

Pros

I'm a fan of the powerful functionality as the dashboard gives me quick snapshots of eligibility verifications, my active caseload, unsigned documents and more. Plus the reporting tools use visual charts which makes it much easier for me to find the information I need.

Cons

The features I requested are finally being implemented. Online patient scheduling tools and NPS surveys are rolling out after the feedback I submitted. Beyond that I still see room for improvement, especially in streamlining the documentation workflow.

“Some scheduling issues, But happy overall

Pros

I love having everything I need for practice in one place: scheduling, medical records, and billing.

Cons

It could use some improvements in the scheduling part but all in all I'm happy.

“Everything centralized in one spot

Pros

Everything I need for running my practice is now centralized in one spot such as scheduling, medical records and billing are all together.

Cons

I think the scheduling features could definitely use a few more refinements but I am still largely happy with the product.

“Pretty easy to use with receptive creators

Pros

The product is pretty easy to use. I have noticed the creators are receptive to feedback and reply promptly to any questions I might have.

Cons

some features could really be improved such as automatic POC tracking.

“Very user-friendly and simple to navigate

Pros

Prompt is very user-friendly and simple to navigate overall.

Cons

After updates are released, I often find myself struggling to locate and understand all of the interface changes.

“Do not have to click through boxes

Pros

What I like is that I dont have to click through a bunch of boxes just to document for my patients. Plus I enjoy being able to type freehand and then call up templates when I need them.

Cons

At times while I'm documenting and scrolling down a note the screen will suddenly snap back up to the top which is really frustrating. I'd also like a way to insert dot-phrases like .physicaltherapyeval instead of relying solely on templates, so I could quickly add routine bits of information.

“Easy to pick up with automated prompts

Pros

The software is pretty easy to pick up and simple to operate. Also it is visually pleasing without being flashy. What distinguishes it for me are automated compliance prompts which help me speed up creating notes and submitting claims.

Cons

I really wish I could customize what appears in a note, since every therapist has their own approach. Being unable to remove or rearrange fields feels limiting. For instance there are several tiles in each note that I never use and I'd like to be able to delete them so my notes are cleaner. Another helpful feature would be a scheduling alert telling me when a progress note should be booked instead of a standard visit. Currently we might schedule an appointment as a visit, complete the note, then see a red banner saying a progress note is required and have to go back to the calendar to change the visit type.

“Walks through every step clearly

Pros

When I create patient records and enter prescriptions and insurance information, the system walks me through every step in a very clear, well laid out manner that I genuinely appreciate.

Cons

To be honest I have not come across anything particularly concerning so far. As to me, it feels like a solid, very well-made product overall!

“Customer support far superior to others

Pros

In my experience the customer support is far superior to any other EMR vendor I've dealt with. Plus the unlimited training they provide is incredibly helpful when bringing new hires up to speed.

Cons

Documenting requires too many extra clicks which ends up slowing down the workflow.

“Can process payments directly inside

Pros

What I really like is that I can process payments directly inside the system.

Cons

It is frustrating that I cannot customize the statements so they include more detailed information when they are sent to patients.

“Easily track key practice metrics

Pros

I can easily keep track of the practice's key metrics. Also I can access information from anywhere including my smartphone which is incredibly useful since I travel frequently. Plus the built in tools like credit card processing and online patient forms are a real bonus and they have dramatically reduced the amount of administrative time I spend.

Cons

There have not been any downsides as the team responds quickly to requests and implements changes fast. Overall we have not experienced major problems and updates are done overnight.

“Highly optimized back end with excellent team

Pros

The back end is highly optimized and the team at Prompt is excellent when it comes to communication.

Cons

To be honest I still feel there are a few aspects that could be improved and that leave something to be desired.