Prompt EMR Reviews

“Review of Prompt EMR

Pros

Fairly easy to navigate.

Cons

Sadly, the company in which I work for contracted you all out as our EMR provider. It seems as if almost on a weekly basis the server/system is down, for reasons unknown (no-one provides with an explanation), and takes a significant amount of time to be up and running effectively again; this is incredibly frustrating due to the fact that my peers and I are unable to do our jobs and consequently have to play "catch-up" due to such an incompetent system.

“User friendly interface with helpful ai sidekick

Pros

I've found the interface really user friendly and the built-in tech like the AI sidekick makes things smoother. Plus the support team is super responsive and helpful. The rollout was seamless as their onboarding crew clearly planned every detail. I use this platform every day and my experience has been excellent so far. They also partner with plenty of useful services for integrations, covering things like faxing, merchant processors, RTM capabilities and home exercise program software.

Cons

For a solo small-business owner like me, the onboarding process is incredibly detailed and can feel overwhelming. I also wish the platform offered more mature cash-based billing tools for practices that don't submit insurance claims. Another frustration is the limited merchant processor choice as they currently permit only a single vendor and I'd really prefer having additional payment integration options.

“outstanding support

Pros

This system is incredibly user-friendly making it easy to navigate and keeping task management efficient. I have also received outstanding support from team when handling billing questions, with issues being resolved quickly and effectively. Plus I rely on the online scheduling feature for both new and existing patients which smooths the appointment workflow.

Cons

I think the built-in HEP exercise library prompts need improvement, though I realize integrations like PT Wired can fill that gap.

“way too overpriced with awful support

Pros

I like several of the features built into Prompt and I find the billing section to be generally simple and easy to navigate without much hassle.

Cons

Honestly I feel it's extremely overpriced for what it delivers. Most useful capabilities are behind add-ons, so I pay a huge amount just to get the basic EMR functionality I need. The customer support has been awful. Multiple people respond to the same email thread, so I rarely get a clear, single answer. Also the responses are slow and I usually find the solution online before they get back to me. It is not very user-friendly overall. Completing notes takes ages and while the AI features work intermittently, they are unreliable enough that they often slow me down. Templates are useful to a point but there is still a lot of unnecessary clicking to assemble each note. Plus the system is glitchy as it randomly logs me out, forcing me to refresh, reopen the tab and hunt down my note. The ERA enrollment instructions I received were wrong and wasted time and I was given incorrect information multiple times about using the billing tab and submitting claims. The platform marks claims as rejected when they aren't, so I waste time chasing non-existent problems. Signed progress notes or POCs do not always get their signed status updated properly, leaving them in the unsigned documents tab. This forces me to fax again if I'm not careful, raising our SRfax costs and irritating providers with duplicate documents. Overall it creates more work for me than it saves.

“Easy to complete notes with integration

Pros

It is really easy to complete notes and I like that it can integrate with external systems like Virtual Sally.

Cons

After practically every update I notice the system crashes and that really makes it hard for me to deliver the best possible care to my patients.

“Extremely user-friendly

Pros

Prompt is extremely user-friendly and it has made training new team members much simpler. Plus being web-based, I can access it from anywhere which I like a lot. Moreover the ability to either download full reports or just glance at a quick summary is something I really like. Their support team is also consistently responsive and helpful whenever I ask for new features.

Cons

Occasionally I notice the system lags right after an update is applied. But for the most part any glitches get sorted out pretty quickly.

“User friendly interface with tidy design

Pros

The interface is really user friendly with a tidy design that helps me locate everything I need fairly quickly. I also like the reporting features and how much I can customize things to suit my workflow.

Cons

At times it can be a bit slow when moving between different sections and certain updates require some time before I fully adapt to them.

“Stellar tool for outpatient physical therapy

Pros

Over the past several years we have relied on Prompt EMR in our outpatient physical therapy clinic and it has been a stellar tool. The interface is also user friendly and offers a lot of customization, which has greatly simplified how we handle documentation and scheduling. Overall the system is faster and easier to use than any other EMR platforms we've tried before.

Cons

After some updates, I have experienced occasional crashes that interrupt workflow. Also the exercise flowsheet used to be one continuous page but now is split across several pages which I find less convenient.

“User-friendly and customizable for business

Pros

I am impressed by how user-friendly it is and we are able to customize it to match our business needs exactly.

Cons

Sometimes it gets glitchy which has caused frustration for staff at our clinics but I've found they respond timely and resolves every issue quickly.

“Easily available and simple to learn

Pros

One of the things I like most is having Prompt easily available. Also it is very to easy use and being able to access this EMR from anywhere is incredibly convenient. Overall I find the whole system really simple to learn, teach to others and navigate.

Cons

What frustrates me is the sheer number of updates and how frequently the system experiences downtime. However the team is quick to respond and genuinely tries to resolve problems, yet outages and fixes seem to happen more often than I'd like.

“Extremely user friendly with multiple routes

Pros

In my experience, the interface is extremely user friendly. I also like that the platform offers multiple routes to reach any screen, so I can customize how I work and choose the most efficient path for each task. Plus it adapts well to different workflows and feels very responsive during daily use. After 15 years in billing, I can honestly say Prompt is the best EMR software I've used.

Cons

There's not much about it that bothers me. I tend to offer constructive criticism because I believe things can always get better but the platform's simplicity and lightning-fast support make it stand out for me. As I have rarely needed to contact support but when I have, they resolve issues incredibly quickly.

“Very user friendly and easy to use

Pros

This is very user friendly and easy to use, even when I do not have any experience with EMR systems. Plus it keeps evolving and receiving updates that make my workflow smoother and more efficient over time.

Cons

Keeping up with the frequent changes can be demanding for me. Still I appreciate that they offer detailed notes and tutorial videos that help me navigate the updates.

“Simple to navigate and understand

Pros

The interface is really simple to navigate and easy to understand.

Cons

We often run into issues after updates which can cause disruptions in our workflow.

“Easy to locate answers in knowledge base

Pros

I like how easy it is to locate answers in the knowledge base. Everything is simple to find and the step by step instructions are clear and helpful.

Cons

Occasionally I come across a claim error or a rejection message even though the claim is already properly filed with the insurance company.

“Game-changer for following claim cycle

Pros

Being able to follow a claim through the entire revenue cycle has been a game-changer for us, as it really helps make sure our clients get paid on time.

Cons

I notice that the auto-posting feature can be unreliable at times, so I tend to avoid using it to ensure that postings are completely accurate.

“Really easy to use with listening team

Pros

I find the software really easy to use and the team actually listens to my feedback to help make their product even better.

Cons

Too many frequent upgrades cause the app to crash which I find frustrating and disruptive to my workflow.

“Pretty user friendly and quick pickup

Pros

Using it is not a problem as it is pretty user friendly. I also picked it up very quickly.

Cons

What frustrates me is that I am required to sign in separately for each clinic I work with. I'd love it if one account could let me access every clinic without switching logins.

“Outstanding support with sleek modern design

Pros

I've found Prompt's customer support to be outstanding and their platform has a sleek, modern design with userfreindly functions that tie the entire EMR model together in a way that's easy to learn. Using it every day is not a issue too, even for less tech-savvy staff and they offer a powerful reporting suite for practice management that allows me to clearly see what's happening operationally and financially in my clinic.

Cons

Because the EMR is web-based, the primary drawback I have noticed is the risk of occasional outages. That said their engineering team moves fast as they're proactive and typically restore the system quickly while addressing problems as they come up.

“User-friendly and operates very smoothly

Pros

What I like most about it is how user-friendly it is. Plus it operates very smoothly and doesn't lag.

Cons

I am not a fan of the task section and I wish the app allowed me to tag other people and leave comments on tasks.

“Customer support consistently goes out of its way

Pros

Prompt's customer support consistently goes out of its way to assist us with anything we need. Also I really like the program because it handles electronic payments on our behalf and quickly notifies us about any claims that require immediate attention.

Cons

To be honest I cannot think of anything that I dislike.