Prompt EMR Reviews

“Billing workflow confusion”

Pros

The way the system handles medical note creation is really great and the faxing feature works well too.

Cons

On the other hand, the billing setup is terrible and not organized the way medical billing should be. That makes it hard to track payments and apply money correctly which creates a lot of confusion for both the front office staff and patients.

“Strong reporting gains”

Pros

Running a clinic means juggling compliance, productivity and reimbursement all at once so having clear answers matters. With this software, I can check practically anything I want to know about the overall health of my clinic. The reporting is really powerful and shows me exactly where things stand. There's no more guessing or second-guessing and that clarity has helped reduce frustration while boosting revenue.

Cons

Honestly, I love it. The biggest sign is that I'm not sitting there muttering to myself about some awkward, awkward feature that refuses to work.

“Best EMR experience”

Pros

After working with a wide range of EMR systems early in my PT career, this one stands out as the most simple by a mile. Documentation is easy, billing can be done legally and ethically without a hassle, previous visit details are simple to review and making corrections when needed is easy. In more than three years of using it, I've only had to contact customer support twice and both times the response was fast, friendly and genuinely helpful. With the amount of exposure I've had to different systems across multiple settings, I can confidently say I'd highly recommend this EMR.

Cons

Any issues I've had have been extremely minor and pretty nitpicky. Things like needing to manually deselect billing modifiers for certain CPT codes or typing in modalities that aren't already listed in the checkbox options have been small annoyances. I'd also suggested little improvements before, such as adding referring providers to the dropdown at the top of therapy notes and those updates have already been made. At this point, there's really very little left to complain about.

“Impressive revenue growth”

Pros

After 11 years on WebPT, we made the switch earlier this year and the return on investment has been incredible. Across all 7 of our clinics, we've seen reimbursement improve by about $10 per visit on average. Our clinicians have also said documentation is faster and more user-friendly. They've been especially happy with the treatment templates, documentation templates and pre-charting features. Another helpful touch is being able to right-click and quickly fill openings in the schedule from the waitlist, along with plenty of other advantages it has given us over WebPT. The back-end billing and reporting tools are far beyond what WebPT offered and the data is both accurate and simple to pull up. We've worked with several billing platforms over the years, including WebPT/RevFlow, Therabill, Kareo and GE Centricity Group Management and none of them have delivered results close to this. I would absolutely give it my highest recommendation to anyone looking for a new EMR.

Cons

I don't have any complaints to mention. We've submitted a few minor ticket items and their team has been very quick to respond.

“More patient time”

Pros

Compared with other EMR systems I've used, this one makes documentation much faster. The option to build custom templates helps me work more efficiently while still keeping my notes aligned with my own documentation style and preferences. Their support team is also very responsive whenever technical problems come up and they genuinely listen to feedback and keep adding features based on what users ask for. I'd absolutely recommend it to any PT who wants to spend less time on paperwork and more time with patients.

Cons

There really haven't been any major downsides. From time to time, we've run into temporary bugs and a few usability issues on the iPad but tech support has always responded quickly so it hasn't been a serious concern.

“great features but poor management communication”

Pros

The cancellation list is really helpful and the daily notes workflow fits how I work. Plus once I finally get invoicing configured, billing runs smoothly.

Cons

Upper management here clearly needs a crash course in how to communicate with upset customers. The sales reps who brought me on were amazing but after I started running into problems it felt like nobody knew how to follow through. Eventually I got a response from the Customer Experience Manager and dealing with him was by far the worst part. You can say dismissive at best and he never called me back despite my repeated requests. So I have had to hire outside consultants for several weeks and spent countless hours on the phone trying to figure out why I'm not receiving ERA. They keep insisting this was an issue in my previous system which is simply not true. The platform also scrambled our insurance accounts so that payments went to us instead of to the clients for those who paid cash which created a mess. That situation has created an overwhelming amount of extra work and stress for me as the owner as I try to reimburse clients and correct the bookkeeping. The people actually doing the support work for Prompt were responsive and made genuine attempts to help, but the scale of the problems was too much for any of them to manage alone. My biggest disappointment is the upper management's apparent unwillingness or inability to make things right. They're offering to release me from my one-year contract now which makes me think they'd prefer to avoid dealing with the problem rather than fix it.

“Scheduling and revenue win”

Pros

This has been an excellent fit for our physical therapy practice. It simplifies both scheduling and documentation and for the kind of work our company handles, it also makes revenue cycle tracking very efficient and easy.

Cons

Auto-posting feature can be a bit inconsistent at times so we usually avoid relying on it to make sure our posting stays 100% accurate.

“Hands down the besttttttt”

Pros

This platform is on a completely different level compared to other products. While I have not tried them all, PROMPT outshines the ones I have used in almost every aspect. They actively seek user feedback and make improvements where needed. The team behind it is absolutely amazing.

Cons

Minor details I think could always be improved, luckily they have feature requests and make those improvements regularly. Integration was a piece of cake. Took a weekend and was up and running quickly.

“All-in-one solution for patient care”

Pros

The technology makes patient registration and care processes a lot faster and easier. With an exercise library built in, everything physical therapists need is all in one place. The billing system also helps us stay compliant.

Cons

It is missing a strong scoring and functional reporting feature. Even though functional reporting forms are preloaded, physical therapists cannot see the specific questions or scores. It would also be helpful if these were automatically added to discharge and progress visits, and if reporting was built in so we could track our clinic's performance.

“Efficient dashboard”

Pros

I appreciate the great functionality: the dashboard provides quick information on eligibility verification, active caseloads, unsigned documentation, and more. The report features offer visual displays for easier access to relevant info.

Cons

The features I was requesting are now going to be implemented! Online patient scheduling tools and NPS surveys are rolling out after feedback submitted. Otherwise, room for growth includes more streamlining with documentation flow.

“Fan of powerful dashboard and reports”

Pros

I'm a fan of the powerful functionality as the dashboard gives me quick snapshots of eligibility verifications, my active caseload, unsigned documents and more. Plus the reporting tools use visual charts which makes it much easier for me to find the information I need.

Cons

The features I requested are finally being implemented. Online patient scheduling tools and NPS surveys are rolling out after the feedback I submitted. Beyond that I still see room for improvement, especially in streamlining the documentation workflow.

“Some scheduling issues, But happy overall”

Pros

I love having everything I need for practice in one place: scheduling, medical records, and billing.

Cons

It could use some improvements in the scheduling part but all in all I'm happy.

“Everything centralized in one spot”

Pros

Everything I need for running my practice is now centralized in one spot such as scheduling, medical records and billing are all together.

Cons

I think the scheduling features could definitely use a few more refinements but I am still largely happy with the product.

“Pretty easy to use with receptive creators”

Pros

The product is pretty easy to use. I have noticed the creators are receptive to feedback and reply promptly to any questions I might have.

Cons

some features could really be improved such as automatic POC tracking.

“Very user-friendly and simple to navigate”

Pros

Prompt is very user-friendly and simple to navigate overall.

Cons

After updates are released, I often find myself struggling to locate and understand all of the interface changes.

“Do not have to click through boxes”

Pros

What I like is that I dont have to click through a bunch of boxes just to document for my patients. Plus I enjoy being able to type freehand and then call up templates when I need them.

Cons

At times while I'm documenting and scrolling down a note the screen will suddenly snap back up to the top which is really frustrating. I'd also like a way to insert dot-phrases like .physicaltherapyeval instead of relying solely on templates, so I could quickly add routine bits of information.

“Easy to pick up with automated prompts”

Pros

The software is pretty easy to pick up and simple to operate. Also it is visually pleasing without being flashy. What distinguishes it for me are automated compliance prompts which help me speed up creating notes and submitting claims.

Cons

I really wish I could customize what appears in a note, since every therapist has their own approach. Being unable to remove or rearrange fields feels limiting. For instance there are several tiles in each note that I never use and I'd like to be able to delete them so my notes are cleaner. Another helpful feature would be a scheduling alert telling me when a progress note should be booked instead of a standard visit. Currently we might schedule an appointment as a visit, complete the note, then see a red banner saying a progress note is required and have to go back to the calendar to change the visit type.

“Walks through every step clearly”

Pros

When I create patient records and enter prescriptions and insurance information, the system walks me through every step in a very clear, well laid out manner that I genuinely appreciate.

Cons

To be honest I have not come across anything particularly concerning so far. As to me, it feels like a solid, very well-made product overall!

“Customer support far superior to others”

Pros

In my experience the customer support is far superior to any other EMR vendor I've dealt with. Plus the unlimited training they provide is incredibly helpful when bringing new hires up to speed.

Cons

Documenting requires too many extra clicks which ends up slowing down the workflow.

“Can process payments directly inside”

Pros

What I really like is that I can process payments directly inside the system.

Cons

It is frustrating that I cannot customize the statements so they include more detailed information when they are sent to patients.