Total 15 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

40%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

H
Hans

Coastal Mental Health, 50-99 employees

5.0

Great EHR Pronto

Pros

It is very easy to use and master. The software is very user-friendly. We can fix anything almost immediately.

Cons

There is nothing wrong with the software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

J
Jania

Coastal Mental Health Care, 10-49 employees

5.0

Wonderful experience

Pros

It is compliant with the guidelines and we can easily navigate through it. It is time-efficient and we can link it to the system as well.

Cons

The psych documentation has too many options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

D
Deborah

Coastal Mental Health Center, 50-99 employees

4.0

Medical insurance is a breeze

Pros

It helps me verify medical insurance claims and I use it every day and it has made my job so much easier than before.

Cons

I cannot open the patient portal and schedule at the same time. It Must be updated.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Z
Zuleika

Coastal Mental Health, 10-49 employees

5.0

Pronto = Great EMR

Pros

It is easy to navigate and use. You can see the summary of the day in the form of charts and tables. There is a contact option next to each patients name for quick contact.

Cons

It is slow at times for remote users which I am.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

C
Camilla

CMHC, 10-49 employees

4.0

A user-friendly system

Pros

It is easy to learn and navigate. My experience with the system has been great. I would recommend it to anyone.

Cons

I am unable to get an immediate response from the customer service team.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

S
Shelley

Coastal Mental Health, 2-9 employees

4.0

Positive experience; satisfied.

Pros

I have had a positive experience with this software. It saves me a lot of time and effort, allowing me to track my clients’ progress without difficulty.

Cons

I would have liked it if the software allowed me to edit my notes in the hardware, but it does not.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

D
Deborah

Coastal Mental Health Care, 100-499 employees

5.0

I use it to confirm insurances and it has all the features I require

Pros

It is exceptionally simple to use and everything you wish to do on your computer is available in this software. Everything I ought to do my work is in this software

Cons

No disadvantage to this software. The only con it contains is that you cannot open patient flow and calendar at the same time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

C
Cassandra

Mental Health Care, 10-49 employees

5.0

Pronto

Pros

I have been using pronto for a while and it is the most user-friendly software. I can easily open different tabs. Its easy for me to give access to different employees to check information.

Cons

I honestly dont have anything that I dont like from Pronto EMR.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

C
Camila

Mental Health Care, 10-49 employees

5.0

Made my life easier

Pros

It is really easy and convenient to learn and handle patients profiles really well.

Cons

None as even when I have any questions, it helps me right away.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

B
Becky

Modern Piggy, 11-50 employees

4.0

Amazing.

Pros

We can make different groups. We can even share pictures and files.

Cons

Wish it had a search feature for chat messages.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

K
Kimber

Southam and Associates, 51-100 employees

5.0

We love this software!

Pros

It has made my work so much easier! I dont need to contact each employee separately; the software does it for me!

Cons

I wish it was easier to find conversations through the search option.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J
jannia

Coastal Mental Health Care, 11-50 employees

4.0

feedback

Pros

A simple and easy click to MSE, all clicks have the capability to add a narrative. Simple to explore. Connection to PDMP and E-scripting. My overall experience has been incredible. It helps me follow the rules and guidelines. I enjoy navigating through the system due to its ease. It is a productive tool.

Cons

The psych assessment has a lot of narratives, although it is efficient.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

E
Elizabeth

Coastal Mental Health Center, 11-50 employees

4.0

Amazing!

Pros

On understanding the flow sheet, it has all the subtleties you need a telephone number, patient name, who they’re seeing, alerts, remarks, and co-payments that dont permit you to go to the next phase until it has been paid. The advantage I have is I could contact the patient with data on one page and if the patient has a co-pay I dont need to move to another page.

Cons

No Cons

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

JL
Jennifer Lee

Mental Health Care, 11-50 employees

5.0

excellent product

Pros

Pronto EM is a friendly system. What I like about it is for example If a patient has a copay it will not let you check in the patient until you have collected the copay. There are so many good things about this system that I will just keep on writing about it You have the alert system which helps you as a reminder when you need any information, document or any other request from a patient..

Cons

I honestly dont have anything that I do not like from Pronto EMR.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

S
Shelley

Coastal Mental Health, 1-10 employees

5.0

Mental Health

Pros

Pronto EMR has been an extremely extraordinary EMR for me as it helps me save time. I can easily track client progress. I get the time and liberty to make notes which are crucial for my work with my clients. My overall experience with this EMR has been positive.

Cons

There a couple of places inside the system where I might want to alter my notes, but I am unable to do it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10