Total 141 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

28%

4

Stars

51%

3

Stars

17%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H

Heather

Mental Health Care, 101-500 employees

More than a year

4.0
May 2019

Carelogic

Pros

It is user-friendly and includes many essential features for a behavioral health agency.

Cons

It can take a while for new features to become available in the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

M

Maria

Mental Health Care, 51-100 employees

More than a year

4.0
May 2019

CareLogic is awesome, but need little tweaks like any other system!

Pros

CareLogic is user friendly and offers useful functionalities. Creating workflows is seamless, and it has exceeded my expectations compared to our previous system.

Cons

Configurations are good for me but should be more flexible if needed.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

J

Jonathan

Mental Health Care, 11-50 employees

More than a year

3.0
May 2019

CareLogic Review

Pros

The ERA process is straightforward, and I appreciate the ability to create my own reports.

Cons

Processes involve multiple steps, making it less user-friendly compared to other software solutions.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

8

J

Jessica

Hospital & Health Care, 500+ employees

More than a year

4.0
May 2019

Care Logic

Pros

It's highly beneficial for clinicians and front desk staff. The workflow for selected tasks is straightforward and easy to navigate.

Cons

It is cumbersome for me as an administrator with setup and features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

B

Brea

Health, Wellness and Fitness, 101-500 employees

More than a year

4.0
May 2019

Carelogic Review

Pros

What I love most about Carelogic is its navigability and the ability to customize it for different departments. The variety of reports that can be created through Pentaho is a bonus.

Cons

The HR component of Care Logic is lacking, making it difficult to meet HR standards. Improved availability and ease of access would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Lisette

Mental Health Care, 101-500 employees

More than a year

4.0
May 2019

Financial System Analyst

Pros

It is easy to use and understand, particularly for new employees, thanks to its logical design.

Cons

Report load times are long for me, I need assistance for some reports.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

A

Alison

Health, Wellness and Fitness, 51-100 employees

More than a year

4.0
May 2019

Great product for Behavioral Health

Pros

The versatility and customization options are impressive.

Cons

The report writing program, requires programming experience to navigate effectively.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

S

Scott

Human Resources, 101-500 employees

More than a year

5.0
May 2019

Utilzation

Pros

It is easy to use, with logical processes and clear views. The ability to query data effectively is a plus.

Cons

I need more analytics views.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Gigi

Mental Health Care, 101-500 employees

More than a year

3.0
May 2019

Quality Management Prospective

Pros

The ability for electronic signatures eliminates the need to print documents for patients to sign.

Cons

Configuring forms to meet state requirements was initially challenging, as was designing reports to extract data from these forms.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

5

J

Jodi

Mental Health Care, 11-50 employees

More than a year

4.0
May 2019

Over all program review

Pros

I believe CareLogic is user-friendly for both clinicians and back-end users.

Cons

CareLogic is not as user-friendly for front desk staff and crisis responders. Navigating through various interfaces to find specific workflow information can be overwhelming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

L

Lisette

Accounting, 500+ employees

More than a year

4.0
May 2019

CL Review

Pros

Their customer service is excellent, very polite and helpful. The logic behind the system is easy to grasp.

Cons

Scripts sometimes mess up GL closing for me; reports take ages to run and often need rerunning to balance.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

H

Holly

Hospital & Health Care, 500+ employees

Less than 6 months

4.0
May 2019

User Friendly

Pros

Despite not receiving much training before using this software, I found it fairly easy to navigate and use for my daily tasks.

Cons

Creating reports with Pentaho is overly difficult for me.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

B

Barry

Health, Wellness and Fitness, 11-50 employees

More than a year

3.0
May 2019

CareLogic Enterprise

Pros

Software as a Solution eliminates the need for a large IT infrastructure.

Cons

The interface feels outdated and clunky, with inconsistencies in how different parts interact with me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Amy

Mental Health Care, 51-100 employees

4.0
May 2019

CareLogic Review

Pros

The RCM features and Golden Thread capabilities seamlessly integrate documentation.

Cons

The configuration, training, and setup process is burdensome.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Amber

Hospital & Health Care, 500+ employees

More than a year

4.0
May 2019

Carelogic

Pros

The functionality seamlessly integrates clinical services with billing.

Cons

I find it limited from a billing/accounting standpoint.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

L

Linda

Non-Profit Organization Management, 500+ employees

More than a year

5.0
May 2019

A very configurable system.

Pros

The software's configurability is impressive. We can tailor the documentation to meet our agency's specific needs. It ensures that all necessary elements are completed before a claim is submitted.

Cons

Reporting is tough for me now, but they are improving the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

S

Samone

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
May 2019

Learn it to love it

Pros

I appreciate the variety of options available for performing tasks, providing users with flexibility. The system's configurability is also a standout feature, allowing us to adapt it to our needs.

Cons

I find it's not very flexible for my needs, but there are workarounds, the learning curve is steep.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

6

S

stacy

Mental Health Care, 500+ employees

More than a year

5.0
May 2019

CareLogic

Pros

I like the various options available to ensure smooth operations for my business.

Cons

It does not send reminder calls for appointments on my schedule.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Johanna

Mental Health Care, 51-100 employees

More than a year

4.0
May 2019

Review of CareLogic

Pros

It allows us to set up the system logically for our staff.

Cons

Due to its high level of customization, setting up Care Logic requires significant expertise. Even small changes in services require multiple steps.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

J

Jesse

Non-Profit Organization Management, 51-100 employees

More than a year

4.0
May 2019

Carelogic

Pros

Its adaptability to our agency's needs, along with its mobile capabilities, is appreciated.

Cons

Learning the software can be a lengthy process for new staff due to its complexity.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8