Heather
Healthcare, 101-500 employees
More than a year
“Carelogic”
Pros
It is user-friendly and includes many essential features for a behavioral health agency.
Cons
It can take a while for new features to become available in the system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
6
Maria
Healthcare, 51-100 employees
More than a year
“CareLogic is awesome, but need little tweaks like any other system!”
Pros
CareLogic is user friendly and offers useful functionalities. Creating workflows is seamless, and it has exceeded my expectations compared to our previous system.
Cons
Configurations are good for me but should be more flexible if needed.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Jonathan
Healthcare, 11-50 employees
More than a year
“CareLogic Review”
Pros
The ERA process is straightforward, and I appreciate the ability to create my own reports.
Cons
Processes involve multiple steps, making it less user-friendly compared to other software solutions.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
8
Jessica
Healthcare, 500+ employees
More than a year
“Care Logic”
Pros
It's highly beneficial for clinicians and front desk staff. The workflow for selected tasks is straightforward and easy to navigate.
Cons
It is cumbersome for me as an administrator with setup and features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Brea
Healthcare, 101-500 employees
More than a year
“Carelogic Review”
Pros
What I love most about Carelogic is its navigability and the ability to customize it for different departments. The variety of reports that can be created through Pentaho is a bonus.
Cons
The HR component of Care Logic is lacking, making it difficult to meet HR standards. Improved availability and ease of access would be beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lisette
Healthcare, 101-500 employees
More than a year
“Financial System Analyst”
Pros
It is easy to use and understand, particularly for new employees, thanks to its logical design.
Cons
Report load times are long for me, I need assistance for some reports.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Alison
Healthcare, 51-100 employees
More than a year
“Great product for Behavioral Health”
Pros
The versatility and customization options are impressive.
Cons
The report writing program, requires programming experience to navigate effectively.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Scott
Healthcare, 101-500 employees
More than a year
“Utilzation”
Pros
It is easy to use, with logical processes and clear views. The ability to query data effectively is a plus.
Cons
I need more analytics views.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gigi
Healthcare, 101-500 employees
More than a year
“Quality Management Prospective”
Pros
The ability for electronic signatures eliminates the need to print documents for patients to sign.
Cons
Configuring forms to meet state requirements was initially challenging, as was designing reports to extract data from these forms.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
5
Jodi
Healthcare, 11-50 employees
More than a year
“Over all program review”
Pros
I believe CareLogic is user-friendly for both clinicians and back-end users.
Cons
CareLogic is not as user-friendly for front desk staff and crisis responders. Navigating through various interfaces to find specific workflow information can be overwhelming.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Lisette
Healthcare, 500+ employees
More than a year
“CL Review”
Pros
Their customer service is excellent, very polite and helpful. The logic behind the system is easy to grasp.
Cons
Scripts sometimes mess up GL closing for me; reports take ages to run and often need rerunning to balance.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Holly
Healthcare, 500+ employees
Less than 6 months
“User Friendly”
Pros
Despite not receiving much training before using this software, I found it fairly easy to navigate and use for my daily tasks.
Cons
Creating reports with Pentaho is overly difficult for me.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Barry
Healthcare, 11-50 employees
More than a year
“CareLogic Enterprise”
Pros
Software as a Solution eliminates the need for a large IT infrastructure.
Cons
The interface feels outdated and clunky, with inconsistencies in how different parts interact with me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amy
Healthcare, 51-100 employees
“CareLogic Review”
Pros
The RCM features and Golden Thread capabilities seamlessly integrate documentation.
Cons
The configuration, training, and setup process is burdensome.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Amber
Healthcare, 500+ employees
More than a year
“Carelogic”
Pros
The functionality seamlessly integrates clinical services with billing.
Cons
I find it limited from a billing/accounting standpoint.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Linda
Healthcare, 500+ employees
More than a year
“A very configurable system.”
Pros
The software's configurability is impressive. We can tailor the documentation to meet our agency's specific needs. It ensures that all necessary elements are completed before a claim is submitted.
Cons
Reporting is tough for me now, but they are improving the software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Samone
Healthcare, 500+ employees
More than a year
“Learn it to love it”
Pros
I appreciate the variety of options available for performing tasks, providing users with flexibility. The system's configurability is also a standout feature, allowing us to adapt it to our needs.
Cons
I find it's not very flexible for my needs, but there are workarounds, the learning curve is steep.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
6
stacy
Healthcare, 500+ employees
More than a year
“CareLogic”
Pros
I like the various options available to ensure smooth operations for my business.
Cons
It does not send reminder calls for appointments on my schedule.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Johanna
Healthcare, 51-100 employees
More than a year
“Review of CareLogic”
Pros
It allows us to set up the system logically for our staff.
Cons
Due to its high level of customization, setting up Care Logic requires significant expertise. Even small changes in services require multiple steps.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Jesse
Healthcare, 51-100 employees
More than a year
“Carelogic”
Pros
Its adaptability to our agency's needs, along with its mobile capabilities, is appreciated.
Cons
Learning the software can be a lengthy process for new staff due to its complexity.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8