Qualifacts CareLogic Reviews

“Carelogic New User

Pros

CareLogic shows promise as a tool for informed decision-making through its data analysis capabilities.

Cons

The program's steep learning curve suggests a need for simplification.

“Qualifacts review

Pros

I am thrilled with the reporting capability , being able to design reports on virtually anything is fantastic. I am eagerly anticipating the Analytics feature and the possibilities it brings.

Cons

I find it incredibly useful to have all details of a service or activity's billing consolidated in one place. It is convenient to see who it was billed to, along with procedure codes, units, and amounts.

“Critical View

Pros

As a newcomer to CareLogic with experience in other EMR systems, I have encountered fundamental architectural limitations. Despite wishing for more flexibility, I acknowledge resource constraints and appreciate the platform's future-oriented approach.

Cons

The level of customization is limited, and there are insufficient technical resources for analytics and reporting.

“New to Carelogic

Pros

I appreciate the revenue cycle features in CareLogic, as well as the ability to track scheduled services.

Cons

I can't think of anything I dislike.

“Using since 2013

Pros

Carelogic is very robust, covering a wide range of programs and situations with its full set of features.

Cons

There are frequent downtimes, slow responses, and only average customer service.

“Partnership and customer focused

Pros

This software is highly customizable to suit our organization's needs. The implementation process was a collaborative effort between our organization and Qualifacts.

Cons

While highly configurable, I find the software limits transferring data from custom forms across workflows.

“Carelogic Review

Pros

Once it is set up, it is much easier for our users to navigate to their required destinations.

Cons

It lacks certain features like client merging for me.

“Great functionality!

Pros

Clinicians find it easy to use, and the flexibility in report writing is commendable.

Cons

Setting up program and activity mapping can be quite challenging.

“Sys Admin

Pros

It integrates well with most of our programs. The application is user-friendly, and the provided documentation/videos have been incredibly helpful.

Cons

Some features, particularly the reporting aspect, are not user-friendly.

“Great customer engagement!

Pros

Qualifacts' promotion of customer engagement fosters a supportive community where users can share experiences and insights.

Cons

We often encounter functionality challenges where the system meets about 80% of our needs but falls short on the remaining 20%, rendering it unusable for our business requirements.

“It was a great move!

Pros

It is helped our agency keep track of appointments and documentation seamlessly. Access to documentation is easy, and there is a smooth flow from scheduling to documentation to billing.

Cons

I want new features faster, but I understand they need to be fully ready before release.

“It is easy to use, but sometimes not.

Pros

The ease of use is great, the software practically leads me through the process of entering clients and documents.

Cons

Fixing errors is a hassle for me, there is a tedious process before I can make changes, especially if activities are attached to a payer.

“Easy to Use

Pros

The system is pretty user-friendly and allows staff to access client records easily on the go. As a system administrator, configuring it for our sites is relatively simple.

Cons

Drop-down menus are overly sensitive for me, some fields need to be longer for easier form building.

“My Review

Pros

I appreciate that it is a web-based EHR with the option for remote access mobility. Overall, navigating the software is a breeze.

Cons

Enhancements and support need improvement. It is hard to stay updated on the progress of our enhancement tickets and when they will be addressed.

“Many features have to be turned on or off by Qualifacts themselves.

Pros

Finding clinical items is easy if they are properly set up.

Cons

Many features require activation or deactivation by Qualifacts, which necessitates submitting tickets. However, the lack of a clear list of available options makes this process frustrating and confusing.

“It is a good system to use

Pros

Overall, the system works well for me. I particularly like their scheduling and tracking features.

Cons

I find the reporting system complex unless I hire a report writer.

“CL

Pros

It is easy to navigate through the screens is quick and easy.

Cons

The initial setup was not done in the best way, and integrating new programs can be challenging. As a public health agency, it is particularly difficult to integrate medical programs.

“Support Services

Pros

The support services have shown significant improvement over the past few years. The support team is knowledgeable and strives to resolve queries promptly.

Cons

State reporting falls short of my expectations, promises were made but not kept.

“CareLogic Review

Pros

The system's configurability and its ability to cater to multiple needs are impressive.

Cons

Not being present during the system installation makes it difficult to keep track of available configurable options. Having a catalog of these options would make navigation much easier.

“CareLogic

Pros

It is extremely useful for outpatient services.

Cons

It's not particularly good on the inpatient side for me.