softwareQualifacts CareLogic EHR Software Reviews
43 Reviews
Overall Rating
4.1
43 Reviews
Rating Distribution
5
(18)
4
(16)
3
(6)
2
(2)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
43 Reviews
Rating Distribution
5
(18)
4
(16)
3
(6)
2
(2)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
CareLogic
CareLogic
Pros
In the start there were some glitches, but overall it was one of the more straightforward EHR software I've used. I like the ability to view my client list easily, which made updating and refreshing it a breeze. Adding documents to the files was also a simple process.
Cons
When they made changes I feel like they didn't take any suggestions from therapists or active users like me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jennifer
Mental Health Care, 1-10 employees
More than a year
Apr 11, 2023
It's Pretty Good but Crashes Too Often for Essential Services Software
It's Pretty Good but Crashes Too Often for Essential Services Software
Pros
When it comes to electronic health records, its relatively easy to use and learn.
Cons
It frequently crashes causing delays in productivity while they work on resolving the issue.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Jeffrey
Mental Health Care, 51-100 employees
More than a year
Jan 15, 2023
The best software ever
The best software ever
Pros
It offers the best and most cost effective features.
Cons
Personally I find the software perfectly organized and I don't see any changeable features.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
arreybessong
Hospital & Health Care, 101-500 employees
More than a year
Dec 21, 2022
CareLogic
CareLogic
Pros
What I find most likeable about CareLogic is how effortlessly it keeps track of medical records.
Cons
I genuinely have no dislikes about CareLogic.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mikaela
Health, Wellness and Fitness, 500+ employees
Less than a year
Dec 19, 2022
Carelogic
Carelogic
Pros
CareLogic is very customizable and fulfills most of our workflow requirements.
Cons
The pricing and the fact that everything is an additional add on can be a drawback.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Amy
Mental Health Care, 51-100 employees
More than a year
Oct 02, 2022
System's Analyst Overview of CareLogic
System's Analyst Overview of CareLogic
Pros
The interface is simple with only two tiers of menus. The screens are uncluttered which is beneficial for end users.
Cons
The employee module needs an update to handle staff members with multiple positions. There is currently no functionality to indicate a staff members primary job. The tool for creating custom service documents is confusing. The overall appearance is plain and a more visually attractive interface would be beneficial for end users. The ability to create custom top menus is limited.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Penny
Non-Profit Organization Management, 500+ employees
More than a year
Sep 16, 2022
CareLogic is a great platform for ECR
CareLogic is a great platform for ECR
Pros
I have learned how to create Service Documents and modifying them as needed to ensure user friendliness has been simple.
Cons
CareLogic occasionally malfunctions making it difficult to use. Additionally, I have submitted several enhancement ideas, but none of them have been implemented.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Meryl
Mental Health Care, 51-100 employees
More than a year
Sep 15, 2022
Carelogic assessment
Carelogic assessment
Pros
The ability to create customized notes, set up features to meet different needs, generate custom reports, design custom menus and privileges.
Cons
Fixing activities and notes for staff can be hard and requires skill and understanding. CareLogic sometimes uses similar terminology that can confuse staff members. For example "service date" may mean "creation date" in CareLogic, but to the service line it means the date the service occurred. This confusion arises when a note becomes detached from an activity, displaying the note's creation date as the service date instead of the effective date. It can be difficult to figure out what needs to be fixed and whether Finance or IT should assist. Better audit features are needed for both users and system administrators to troubleshoot these types of issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Beth
Hospital & Health Care, 500+ employees
More than a year
Sep 13, 2022
CareLogic Works for Us
CareLogic Works for Us
Pros
I like the traceability of records access and changes, the ease of deploying updates and the abundance of available data. As a community non profit with diverse programming, CareLogic enabled us to streamline common tasks while customizing programmatic differences.
Cons
While a vast amount of data is collected, retrieving the data and the support around it is lacking. The answers provided often feel generic and lack creativity. This system would be perfect if we had more user/analytic support to achieve our business intelligence goals. I would also appreciate more readily available integrations.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
7
Regina
Mental Health Care, 51-100 employees
Less than a year
Sep 08, 2022
Review of CareLogic at two different employers
Review of CareLogic at two different employers
Pros
As per me CareLogic is one of the leading competitors in the EHR/billing software realm. I've used both CareLogic and Credible (before their merger) and from a users perspective, posting payments electronically is far superior in CareLogic. Presentation is crucial. Some programs from other companies overload information on one screen which can be overwhelming. CareLogic's format is easy to navigate and comprehend.
Cons
I wish there were more parameters available for reports. Building customized reports using Pentaho can be time consuming and not always user friendly. Some reports in CareLogic only offer PDF output, whereas users should have a choice between PDF and Excel files for all reports.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Debra
Mental Health Care, 51-100 employees
More than a year
Sep 06, 2022
Happy with CareLogic
Happy with CareLogic
Pros
CareLogic provides ample flexibility and customization options to adapt to the needs of individual agencies. It allows for configurable claim processing for various funding sources. It is user friendly for staff and easy to navigate. From a System Admin standpoint, onboarding is well supported and the User Community is strong. State meetings and annual conferences provide informative sessions and great networking opportunities.
Cons
There are additional costs and limitations when it comes to sharing information across systems (HIE). Currently the patient portal is missing but their roadmap mentions a detailed patient portal for 2023. However since its not available yet, I cannot comment on its efficiency. I hope they select a good third-party product, even though it will come with an extra cost.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Kaela
Mental Health Care, 101-500 employees
More than a year
Sep 05, 2022
Feedback
Feedback
Pros
CareLogic offers portability, flexibility and an all encompassing approach including scheduling, billing and treatment notes.
Cons
There are instances where I have to navigate between specific screens which can be inconvenient. The system experiences several monthly downtimes for upgrades, although they usually occur late at night. However it can still disrupt those who work on notes later in the day. It would be beneficial if claims could be submitted as soon as an activity is completed rather than waiting until 1:30 am when patient activities are closed.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Nancy
Mental Health Care, 11-50 employees
More than a year
Sep 04, 2022
My thoughts on Carelogic EHR
My thoughts on Carelogic EHR
Pros
The most prominent features include scheduling, clinical documentation, billing processes, configuration, 837/835 processing, HL7 notifications and per diem billing. The product is user friendly and facilitates smooth workflow navigation.
Cons
The new features need more testing and additional work scenarios should be covered. We've experienced issues with the new feature for client eligibility, causing difficulties in using either the old or new process for verification. The support teams response time has also been delayed at times.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Ravi
Non-Profit Organization Management, 101-500 employees
More than a year
Sep 03, 2022
CareLogic Review
CareLogic Review
Pros
The software was quite intuitive to learn allowing me to teach its features to other users.
Cons
The interface looks outdated and could use a more modern appearance.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Angela
Individual & Family Services, 500+ employees
Sep 01, 2022
Voerall pretty good with a few downsides
Voerall pretty good with a few downsides
Pros
CareLogic offers wide-range of customization options and there are numerous creative ways to utilize the system. Additionally there is a robust network of peer support from similar agencies which goes beyond typical user support to answer questions.
Cons
The training process can be difficult because the structure doesn't feel intuitive. Additionally setting it up on the backend requires a lot of effort due to its high level of customization.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Teresa
Non-Profit Organization Management, 51-100 employees
More than a year
Sep 01, 2022
Switch to Carelogic
Switch to Carelogic
Pros
The interface is visually attractive, uncluttered and easy to follow. The outstanding data download features provide near real time access.
Cons
Some aspects of the organizational setup can be complicated.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Krister
Mental Health Care, 500+ employees
More than a year
Sep 01, 2022
The use of Carelogic Enterprise
The use of Carelogic Enterprise
Pros
It is a highly navigable system that is user friendly and efficiently labeled.
Cons
The major con of this product is its frequent crashes resulting in unexpected white label errors that halt system operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Bethany
Mental Health Care, 1-10 employees
Less than a year
Aug 27, 2022
A software that actually cares; CareLogic
A software that actually cares; CareLogic
Pros
The company actually helps out a lot. They make your problem theirs and try to fix it as soon as possible; that is something very admirable. Also the software is user friendly and easy to handle. It also meets all our organisations needs.
Cons
I dont, however, like the fact that there are certain limitations when it comes to their customization feature, if they can fix this problem this software can actually be something to compete within the current market.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Peter
Independence Center, 50-99 employees
May 18, 2022
Worst EHR
Worst EHR
Pros
The clinical documentation is comprehensive and meets our companys needs.
Cons
When it comes to administrative and billing it is the worst EHR software we could have chosen. Since going live in December 2020 we haven't been able to run accurate aging reports or any billing reports. We had to spend thousands of dollars on additional software to help us generate accurate reports. The patient portal has not been successfully implemented and there is a lack of accountability within the company. Despite paying $8000 a month for 50 employees, the billing management and reporting functionalities have not worked as promised, leading to significant revenue loss.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Siria
Health, Wellness and Fitness, 11-50 employees
Less than a year
May 02, 2022
A DIY Solution
A DIY Solution
Pros
You can configure it to work according to your requirements. There is a vast library of templates and it facilitates our practices workflow. Impressive work.
Cons
The report writing feature has very limited functionality and training is expensive if you customize it.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Christina
Rising Ground, 500-999 employees
Apr 18, 2022
Valued software
Valued software
Pros
It is easy to use and we were able to figure it out without a lot of help. The billing feature is built-in which is convenient.
Cons
Reporting continues to give us trouble and I wish they would update it already.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mike
Tricounty Commission on Alcohol and Drug Abuse, 50-99 employees
Mar 04, 2022
Cumbersome ECR
Cumbersome ECR
Pros
Learning how to use the software was relatively easy. I also like how it opens directly into my daily schedule. It is convenient to check for unsigned documents as well.
Cons
Everything seems to take a long time in CareLogic. If I make one mistake in a form I have to start over and enter all the information again instead of fixing just the mistake. I am also unable to switch between regions within a document which means I have to redo work if I forget to change the region in CareLogic and receive an error message. There are frequent scheduled downtimes in the evenings which often prevent me from completing my work, especially as someone who works the second shift. To meet deadlines I have repeatedly logged in on my day off to finish my tasks.
Ease of use
3
Value for money
8
Customer Support
8
Functionality
7
Colleen
Hospital & Health Care, 101-500 employees
More than a year
Mar 01, 2022
Useful software
Useful software
Pros
The practicality and simplicity of documenting client information are what I like about it.
Cons
I wish there were more options for auto filling information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Deanna
Mental Health Care, 101-500 employees
More than a year
Dec 17, 2021
An ok EMR
An ok EMR
Pros
I like that it carries over the previous note and tracks vital signs.
Cons
It would be better if I could easily view my schedule for the month and having a patient portal would be even better as well.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jessica
Mental Health Care, 51-100 employees
Less than a year
Dec 14, 2021
Reliable Health Service Partner
Reliable Health Service Partner
Pros
CareLogic has significantly facilitated my health management services. The most notable feature is the batch activity entry which allows entering the day's activities on a single screen, making documentation less time consuming. I've also been able to store patient information, including treatment regimens, patient history and interventions provided.
Cons
Sometimes the login process can be annoying as it may denyaccess initially, but after a few attempts it eventually allows me to log in.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
Less than a year
Oct 18, 2021
importance of mental health
importance of mental health
Pros
The software has been very helpful in clinics facilitating and assisting those in need.
Cons
The handling of the software could still be improved and there is room for enhancing tools and functionality to make daily use more convenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
anderson
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
Sep 21, 2021
Honest assessment from the Data side of this product
Honest assessment from the Data side of this product
Pros
I have full ODBC access to a copy of my production tables, although at a cost. but it enables me to perform complex analyses of our data.
Cons
I've been using CareLogic for 10 years and it took them too long to fully understand the data requirements of their users. The robust data platform they have now should have been implemented 7to 8 years ago.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Wayne
Mental Health Care, 500+ employees
More than a year
Jun 23, 2021
Daily Carelogic User
Daily Carelogic User
Pros
In simple words it gets the job done. Our users love it and have nothing negative to say about it. The community is also one of the best I've ever worked with.
Cons
The versioning of tables can be confusing. When a form is updated, it creates a new instance of the table. To retrieve all the data I need to unite all of them together in a query.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Jim
Mental Health Care, 101-500 employees
More than a year
May 13, 2021
Simple and Reliable!
Simple and Reliable!
Pros
It has been fantastic help for us! Weve been using this programme for a few years and we absolutely love it!The feature we enjoy the most is the opportunity for managers to gain access to their employees clients in order to ensure accurate data entry!
Cons
If we can figure out a way to generate records that require less data entry then that would be beneficial to our programme. Other than this its a good software to have.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
James
Pathways 4 Youth, 2-9 employees
Apr 29, 2021
A very satisfied customer!
A very satisfied customer!
Pros
CareLogic is simple to use and easy to operate the system. The level of reliability is extremely high, and it has risen from an already high level of service level. The speed is adequate, and data is easy to access.
Cons
The only thing is that the interface is outdated as compared to all the other programs
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Steve
Options Counseling and Family Services, 100-499 employees
Apr 29, 2021
Billing and reporting is amazing
Billing and reporting is amazing
Pros
They have improved and everything works according to the brochure. the billing and reporting functions are very intuitive and time-saving.
Cons
The notes take too long to load at times.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Vicki
Options Counselling, 100-499 employees
Mar 26, 2021
Secure EHR solution
Secure EHR solution
Pros
It has forms the supervisors can verify and check to remove errors. The software lets you search records and forward them to insurance companies
Cons
I wish they would reduce the number of fields on a chart because it gets too crowded.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
James
Pathways 4 Youth, 10-49 employees
Mar 22, 2021
Needs more search capabilities
Needs more search capabilities
Pros
It is completely customizable and anyone can view the patient records from anywhere as long as they have authorized access.
Cons
Billing has flaws and they need to update the search bar to allow you to find the exact file instead of going through all matching records.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Anne
Lifeline Connections, 50-99 employees
Mar 19, 2021
Logically designed!
Logically designed!
Pros
It is easy and they have designed every function with logic keeping in mind the end user. Qualifacts is a great company to work with!
Cons
Sometimes the customization is too much and we need to connect with them to help us out of a technical problem.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
ZVHC, 100-499 employees
Mar 13, 2021
Good personalization options
Good personalization options
Pros
It is now very easy to process documentation because you can personalize the forms. We can track changes and fix the mistakes.
Cons
The patient portal is not functional and users cannot download reports from it.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Amy
Highland Rivers Health, 500-999 employees
Mar 13, 2021
CareLogic EHR
CareLogic EHR
Pros
I have enjoyed using this because it makes taking notes during therapy sessions very easy. We are able to save them and refer back whenever needed without any hassle.
Cons
It is not as easy to delete something on here which is the only con I can think of.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Mattie
SC Public Health, 1000+ employees
Mar 13, 2021
Increased our efficiency
Increased our efficiency
Pros
Our staff has reported increased productivity levels and they are also able to take longer breaks now because of all the time the EHR software saves.
Cons
They could add a marketing and analytics tool so we can get valuable insights for our business.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Aaron
Croy Special Fitness, 2-9 employees
Mar 12, 2021
Best EHR in the field!
Best EHR in the field!
Pros
Qualifacts continues to provide EHR products and support to our middle-sized clinic. They roll out updates in accordance with the State and Federal laws which we highly appreciate.
Cons
The email and browser versions are a little outdated and we find it hard to use them.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Steve
Options Counseling and Family Services, 100-499 employees
Mar 07, 2021
Gets the job done
Gets the job done
Pros
I use it every day to manage our private practice. It is very easy to use and you can keep a track of your schedule and manage time very well.
Cons
It does not save notes when you are writing them and leave the computer unattended. It would be great if they have an automatic saving feature instead of manually clicking the button every time.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Heather
Wayside Medical Center, 50-99 employees
Mar 06, 2021
Not the best, but better than the rest!
Not the best, but better than the rest!
Pros
The workflows are logical, making them much simpler to use. For all levels of users, the Carelogic Community is a fantastic addition to the support network. They also provide guidelines that are very helpful for the users.
Cons
The number of glitchy features that can get in the way at times. The reporting aspect is terrible. If you are able to buy the add-ons, then this software has a lot more to offer.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Julianne
Connecticut Junior Republic, 50-99 employees
Feb 18, 2021
Adequate
Adequate
Pros
With the help of CareLogic weve discovered some fantastic ways to meet our programs requirements. Its easy to use and easy to handle.
Cons
Implementation was frustrating, and the process may have gone more smoothly if those product features were clarified differently in terms of how one function influenced another. The system also slows down and definitely needs an update.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
luke
Catholic Community Services of Western Washington, 500-999 employees
Jan 13, 2021
Highly recommended
Highly recommended
Pros
We love how it is so easy to use and can be customized. Used it in clinical therapy notes and it makes everything way easier than before.
Cons
The only problem that I faced with this software is it was hard to delete some information that was entered earlier.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mattie
state of SC, 501-1,000 employees employees
Sep 03, 2020
5 stars for this software
5 stars for this software
Pros
I am honestly very happy that I chose Qualifacts CareLogic EMR for our work. It has so many outstanding features and very customer focused.
Cons
Customizing is limited to some areas and I think if it was possible to customize everything according to your requirements then this software would give serious competition to other EHR software.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Peter
Independence Center, 51-200 employees employees
Sep 02, 2020
Filters
CareLogic
CareLogic
Pros
In the start there were some glitches, but overall it was one of the more straightforward EHR software I've used. I like the ability to view my client list easily, which made updating and refreshing it a breeze. Adding documents to the files was also a simple process.
Cons
When they made changes I feel like they didn't take any suggestions from therapists or active users like me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jennifer
Mental Health Care, 1-10 employees
More than a year
Apr 11, 2023
It's Pretty Good but Crashes Too Often for Essential Services Software
It's Pretty Good but Crashes Too Often for Essential Services Software
Pros
When it comes to electronic health records, its relatively easy to use and learn.
Cons
It frequently crashes causing delays in productivity while they work on resolving the issue.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Jeffrey
Mental Health Care, 51-100 employees
More than a year
Jan 15, 2023
The best software ever
The best software ever
Pros
It offers the best and most cost effective features.
Cons
Personally I find the software perfectly organized and I don't see any changeable features.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
arreybessong
Hospital & Health Care, 101-500 employees
More than a year
Dec 21, 2022
CareLogic
CareLogic
Pros
What I find most likeable about CareLogic is how effortlessly it keeps track of medical records.
Cons
I genuinely have no dislikes about CareLogic.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mikaela
Health, Wellness and Fitness, 500+ employees
Less than a year
Dec 19, 2022
Carelogic
Carelogic
Pros
CareLogic is very customizable and fulfills most of our workflow requirements.
Cons
The pricing and the fact that everything is an additional add on can be a drawback.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Amy
Mental Health Care, 51-100 employees
More than a year
Oct 02, 2022
System's Analyst Overview of CareLogic
System's Analyst Overview of CareLogic
Pros
The interface is simple with only two tiers of menus. The screens are uncluttered which is beneficial for end users.
Cons
The employee module needs an update to handle staff members with multiple positions. There is currently no functionality to indicate a staff members primary job. The tool for creating custom service documents is confusing. The overall appearance is plain and a more visually attractive interface would be beneficial for end users. The ability to create custom top menus is limited.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Penny
Non-Profit Organization Management, 500+ employees
More than a year
Sep 16, 2022
CareLogic is a great platform for ECR
CareLogic is a great platform for ECR
Pros
I have learned how to create Service Documents and modifying them as needed to ensure user friendliness has been simple.
Cons
CareLogic occasionally malfunctions making it difficult to use. Additionally, I have submitted several enhancement ideas, but none of them have been implemented.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Meryl
Mental Health Care, 51-100 employees
More than a year
Sep 15, 2022
Carelogic assessment
Carelogic assessment
Pros
The ability to create customized notes, set up features to meet different needs, generate custom reports, design custom menus and privileges.
Cons
Fixing activities and notes for staff can be hard and requires skill and understanding. CareLogic sometimes uses similar terminology that can confuse staff members. For example "service date" may mean "creation date" in CareLogic, but to the service line it means the date the service occurred. This confusion arises when a note becomes detached from an activity, displaying the note's creation date as the service date instead of the effective date. It can be difficult to figure out what needs to be fixed and whether Finance or IT should assist. Better audit features are needed for both users and system administrators to troubleshoot these types of issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Beth
Hospital & Health Care, 500+ employees
More than a year
Sep 13, 2022
CareLogic Works for Us
CareLogic Works for Us
Pros
I like the traceability of records access and changes, the ease of deploying updates and the abundance of available data. As a community non profit with diverse programming, CareLogic enabled us to streamline common tasks while customizing programmatic differences.
Cons
While a vast amount of data is collected, retrieving the data and the support around it is lacking. The answers provided often feel generic and lack creativity. This system would be perfect if we had more user/analytic support to achieve our business intelligence goals. I would also appreciate more readily available integrations.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
7
Regina
Mental Health Care, 51-100 employees
Less than a year
Sep 08, 2022
Review of CareLogic at two different employers
Review of CareLogic at two different employers
Pros
As per me CareLogic is one of the leading competitors in the EHR/billing software realm. I've used both CareLogic and Credible (before their merger) and from a users perspective, posting payments electronically is far superior in CareLogic. Presentation is crucial. Some programs from other companies overload information on one screen which can be overwhelming. CareLogic's format is easy to navigate and comprehend.
Cons
I wish there were more parameters available for reports. Building customized reports using Pentaho can be time consuming and not always user friendly. Some reports in CareLogic only offer PDF output, whereas users should have a choice between PDF and Excel files for all reports.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Debra
Mental Health Care, 51-100 employees
More than a year
Sep 06, 2022
Happy with CareLogic
Happy with CareLogic
Pros
CareLogic provides ample flexibility and customization options to adapt to the needs of individual agencies. It allows for configurable claim processing for various funding sources. It is user friendly for staff and easy to navigate. From a System Admin standpoint, onboarding is well supported and the User Community is strong. State meetings and annual conferences provide informative sessions and great networking opportunities.
Cons
There are additional costs and limitations when it comes to sharing information across systems (HIE). Currently the patient portal is missing but their roadmap mentions a detailed patient portal for 2023. However since its not available yet, I cannot comment on its efficiency. I hope they select a good third-party product, even though it will come with an extra cost.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Kaela
Mental Health Care, 101-500 employees
More than a year
Sep 05, 2022
Feedback
Feedback
Pros
CareLogic offers portability, flexibility and an all encompassing approach including scheduling, billing and treatment notes.
Cons
There are instances where I have to navigate between specific screens which can be inconvenient. The system experiences several monthly downtimes for upgrades, although they usually occur late at night. However it can still disrupt those who work on notes later in the day. It would be beneficial if claims could be submitted as soon as an activity is completed rather than waiting until 1:30 am when patient activities are closed.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Nancy
Mental Health Care, 11-50 employees
More than a year
Sep 04, 2022
My thoughts on Carelogic EHR
My thoughts on Carelogic EHR
Pros
The most prominent features include scheduling, clinical documentation, billing processes, configuration, 837/835 processing, HL7 notifications and per diem billing. The product is user friendly and facilitates smooth workflow navigation.
Cons
The new features need more testing and additional work scenarios should be covered. We've experienced issues with the new feature for client eligibility, causing difficulties in using either the old or new process for verification. The support teams response time has also been delayed at times.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Ravi
Non-Profit Organization Management, 101-500 employees
More than a year
Sep 03, 2022
CareLogic Review
CareLogic Review
Pros
The software was quite intuitive to learn allowing me to teach its features to other users.
Cons
The interface looks outdated and could use a more modern appearance.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Angela
Individual & Family Services, 500+ employees
Sep 01, 2022
Voerall pretty good with a few downsides
Voerall pretty good with a few downsides
Pros
CareLogic offers wide-range of customization options and there are numerous creative ways to utilize the system. Additionally there is a robust network of peer support from similar agencies which goes beyond typical user support to answer questions.
Cons
The training process can be difficult because the structure doesn't feel intuitive. Additionally setting it up on the backend requires a lot of effort due to its high level of customization.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Teresa
Non-Profit Organization Management, 51-100 employees
More than a year
Sep 01, 2022
Switch to Carelogic
Switch to Carelogic
Pros
The interface is visually attractive, uncluttered and easy to follow. The outstanding data download features provide near real time access.
Cons
Some aspects of the organizational setup can be complicated.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Krister
Mental Health Care, 500+ employees
More than a year
Sep 01, 2022
The use of Carelogic Enterprise
The use of Carelogic Enterprise
Pros
It is a highly navigable system that is user friendly and efficiently labeled.
Cons
The major con of this product is its frequent crashes resulting in unexpected white label errors that halt system operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Bethany
Mental Health Care, 1-10 employees
Less than a year
Aug 27, 2022
A software that actually cares; CareLogic
A software that actually cares; CareLogic
Pros
The company actually helps out a lot. They make your problem theirs and try to fix it as soon as possible; that is something very admirable. Also the software is user friendly and easy to handle. It also meets all our organisations needs.
Cons
I dont, however, like the fact that there are certain limitations when it comes to their customization feature, if they can fix this problem this software can actually be something to compete within the current market.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Peter
Independence Center, 50-99 employees
May 18, 2022
Worst EHR
Worst EHR
Pros
The clinical documentation is comprehensive and meets our companys needs.
Cons
When it comes to administrative and billing it is the worst EHR software we could have chosen. Since going live in December 2020 we haven't been able to run accurate aging reports or any billing reports. We had to spend thousands of dollars on additional software to help us generate accurate reports. The patient portal has not been successfully implemented and there is a lack of accountability within the company. Despite paying $8000 a month for 50 employees, the billing management and reporting functionalities have not worked as promised, leading to significant revenue loss.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Siria
Health, Wellness and Fitness, 11-50 employees
Less than a year
May 02, 2022
A DIY Solution
A DIY Solution
Pros
You can configure it to work according to your requirements. There is a vast library of templates and it facilitates our practices workflow. Impressive work.
Cons
The report writing feature has very limited functionality and training is expensive if you customize it.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Christina
Rising Ground, 500-999 employees
Apr 18, 2022
Valued software
Valued software
Pros
It is easy to use and we were able to figure it out without a lot of help. The billing feature is built-in which is convenient.
Cons
Reporting continues to give us trouble and I wish they would update it already.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mike
Tricounty Commission on Alcohol and Drug Abuse, 50-99 employees
Mar 04, 2022
Cumbersome ECR
Cumbersome ECR
Pros
Learning how to use the software was relatively easy. I also like how it opens directly into my daily schedule. It is convenient to check for unsigned documents as well.
Cons
Everything seems to take a long time in CareLogic. If I make one mistake in a form I have to start over and enter all the information again instead of fixing just the mistake. I am also unable to switch between regions within a document which means I have to redo work if I forget to change the region in CareLogic and receive an error message. There are frequent scheduled downtimes in the evenings which often prevent me from completing my work, especially as someone who works the second shift. To meet deadlines I have repeatedly logged in on my day off to finish my tasks.
Ease of use
3
Value for money
8
Customer Support
8
Functionality
7
Colleen
Hospital & Health Care, 101-500 employees
More than a year
Mar 01, 2022
Useful software
Useful software
Pros
The practicality and simplicity of documenting client information are what I like about it.
Cons
I wish there were more options for auto filling information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Deanna
Mental Health Care, 101-500 employees
More than a year
Dec 17, 2021
An ok EMR
An ok EMR
Pros
I like that it carries over the previous note and tracks vital signs.
Cons
It would be better if I could easily view my schedule for the month and having a patient portal would be even better as well.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jessica
Mental Health Care, 51-100 employees
Less than a year
Dec 14, 2021
Reliable Health Service Partner
Reliable Health Service Partner
Pros
CareLogic has significantly facilitated my health management services. The most notable feature is the batch activity entry which allows entering the day's activities on a single screen, making documentation less time consuming. I've also been able to store patient information, including treatment regimens, patient history and interventions provided.
Cons
Sometimes the login process can be annoying as it may denyaccess initially, but after a few attempts it eventually allows me to log in.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
Less than a year
Oct 18, 2021
importance of mental health
importance of mental health
Pros
The software has been very helpful in clinics facilitating and assisting those in need.
Cons
The handling of the software could still be improved and there is room for enhancing tools and functionality to make daily use more convenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
anderson
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
Sep 21, 2021
Honest assessment from the Data side of this product
Honest assessment from the Data side of this product
Pros
I have full ODBC access to a copy of my production tables, although at a cost. but it enables me to perform complex analyses of our data.
Cons
I've been using CareLogic for 10 years and it took them too long to fully understand the data requirements of their users. The robust data platform they have now should have been implemented 7to 8 years ago.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Wayne
Mental Health Care, 500+ employees
More than a year
Jun 23, 2021
Daily Carelogic User
Daily Carelogic User
Pros
In simple words it gets the job done. Our users love it and have nothing negative to say about it. The community is also one of the best I've ever worked with.
Cons
The versioning of tables can be confusing. When a form is updated, it creates a new instance of the table. To retrieve all the data I need to unite all of them together in a query.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Jim
Mental Health Care, 101-500 employees
More than a year
May 13, 2021
Simple and Reliable!
Simple and Reliable!
Pros
It has been fantastic help for us! Weve been using this programme for a few years and we absolutely love it!The feature we enjoy the most is the opportunity for managers to gain access to their employees clients in order to ensure accurate data entry!
Cons
If we can figure out a way to generate records that require less data entry then that would be beneficial to our programme. Other than this its a good software to have.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
James
Pathways 4 Youth, 2-9 employees
Apr 29, 2021
A very satisfied customer!
A very satisfied customer!
Pros
CareLogic is simple to use and easy to operate the system. The level of reliability is extremely high, and it has risen from an already high level of service level. The speed is adequate, and data is easy to access.
Cons
The only thing is that the interface is outdated as compared to all the other programs
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Steve
Options Counseling and Family Services, 100-499 employees
Apr 29, 2021
Billing and reporting is amazing
Billing and reporting is amazing
Pros
They have improved and everything works according to the brochure. the billing and reporting functions are very intuitive and time-saving.
Cons
The notes take too long to load at times.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Vicki
Options Counselling, 100-499 employees
Mar 26, 2021
Secure EHR solution
Secure EHR solution
Pros
It has forms the supervisors can verify and check to remove errors. The software lets you search records and forward them to insurance companies
Cons
I wish they would reduce the number of fields on a chart because it gets too crowded.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
James
Pathways 4 Youth, 10-49 employees
Mar 22, 2021
Needs more search capabilities
Needs more search capabilities
Pros
It is completely customizable and anyone can view the patient records from anywhere as long as they have authorized access.
Cons
Billing has flaws and they need to update the search bar to allow you to find the exact file instead of going through all matching records.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Anne
Lifeline Connections, 50-99 employees
Mar 19, 2021
Logically designed!
Logically designed!
Pros
It is easy and they have designed every function with logic keeping in mind the end user. Qualifacts is a great company to work with!
Cons
Sometimes the customization is too much and we need to connect with them to help us out of a technical problem.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
ZVHC, 100-499 employees
Mar 13, 2021
Good personalization options
Good personalization options
Pros
It is now very easy to process documentation because you can personalize the forms. We can track changes and fix the mistakes.
Cons
The patient portal is not functional and users cannot download reports from it.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Amy
Highland Rivers Health, 500-999 employees
Mar 13, 2021
CareLogic EHR
CareLogic EHR
Pros
I have enjoyed using this because it makes taking notes during therapy sessions very easy. We are able to save them and refer back whenever needed without any hassle.
Cons
It is not as easy to delete something on here which is the only con I can think of.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Mattie
SC Public Health, 1000+ employees
Mar 13, 2021
Increased our efficiency
Increased our efficiency
Pros
Our staff has reported increased productivity levels and they are also able to take longer breaks now because of all the time the EHR software saves.
Cons
They could add a marketing and analytics tool so we can get valuable insights for our business.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Aaron
Croy Special Fitness, 2-9 employees
Mar 12, 2021
Best EHR in the field!
Best EHR in the field!
Pros
Qualifacts continues to provide EHR products and support to our middle-sized clinic. They roll out updates in accordance with the State and Federal laws which we highly appreciate.
Cons
The email and browser versions are a little outdated and we find it hard to use them.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Steve
Options Counseling and Family Services, 100-499 employees
Mar 07, 2021
Gets the job done
Gets the job done
Pros
I use it every day to manage our private practice. It is very easy to use and you can keep a track of your schedule and manage time very well.
Cons
It does not save notes when you are writing them and leave the computer unattended. It would be great if they have an automatic saving feature instead of manually clicking the button every time.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Heather
Wayside Medical Center, 50-99 employees
Mar 06, 2021
Not the best, but better than the rest!
Not the best, but better than the rest!
Pros
The workflows are logical, making them much simpler to use. For all levels of users, the Carelogic Community is a fantastic addition to the support network. They also provide guidelines that are very helpful for the users.
Cons
The number of glitchy features that can get in the way at times. The reporting aspect is terrible. If you are able to buy the add-ons, then this software has a lot more to offer.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Julianne
Connecticut Junior Republic, 50-99 employees
Feb 18, 2021
Adequate
Adequate
Pros
With the help of CareLogic weve discovered some fantastic ways to meet our programs requirements. Its easy to use and easy to handle.
Cons
Implementation was frustrating, and the process may have gone more smoothly if those product features were clarified differently in terms of how one function influenced another. The system also slows down and definitely needs an update.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
luke
Catholic Community Services of Western Washington, 500-999 employees
Jan 13, 2021
Highly recommended
Highly recommended
Pros
We love how it is so easy to use and can be customized. Used it in clinical therapy notes and it makes everything way easier than before.
Cons
The only problem that I faced with this software is it was hard to delete some information that was entered earlier.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mattie
state of SC, 501-1,000 employees employees
Sep 03, 2020
5 stars for this software
5 stars for this software
Pros
I am honestly very happy that I chose Qualifacts CareLogic EMR for our work. It has so many outstanding features and very customer focused.
Cons
Customizing is limited to some areas and I think if it was possible to customize everything according to your requirements then this software would give serious competition to other EHR software.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Peter
Independence Center, 51-200 employees employees
Sep 02, 2020