CareLogic Reviews

“Very easy to use

Pros

In the start there were some glitches, but overall it was one of the more simple EHR software I've used. I like the ability to view my client list easily, which made updating and refreshing it smooth. Adding documents to the files was also a simple process.

Cons

When they made changes I feel like they didn't take any suggestions from therapists or active users like me.

“Great, but crashes too often

Pros

I've found the electronic health records system pretty easy to use and learn. It's simple and I was able to get the hang of it quickly.

Cons

It frequently crashes causing delays in productivity while they work on resolving the issue.

“Best software around

Pros

It offers the best features at a really cost-effective price. I've been really impressed with the value it provides!

Cons

Personally I find the software perfectly organized and I don't see any changeable features.

“Amazing product!

Pros

What I love about CareLogic is how easy it makes keeping track of medical records. It's super simple and helps keep everything organized.

Cons

I genuinely have no dislikes about CareLogic.

“Totally Customizable

Pros

It is really customizable and meets most of our workflow needs. It's great at adapting to what we need.

Cons

The pricing and the fact that everything is an additional add on can be a drawback.

“Interactive UI

Pros

The interface is simple with just two tiers of menus and the screens are uncluttered. This makes it really user-friendly and easy to use for everyone.

Cons

I think the employee module needs an update to handle staff members with multiple positions since there's no way to mark a primary job. The tool for creating custom service documents is a bit confusing too. The interface looks plain, so a more visually appealing design would be great for end users. Also, the ability to create custom top menus is pretty limited.

“CareLogic for Smooth ECR

Pros

I have learned how to create Service Documents and modifying them as needed to ensure user friendliness has been simple.

Cons

CareLogic can occasionally malfunction, which makes it a bit difficult to use at times. I've also submitted several enhancement ideas but unfortunately, none of them have been implemented yet.

“Meets my requirements

Pros

I like the ability to create customized notes, set up features to meet different needs, generate custom reports and design custom menus and privileges. It really helps tailor everything to our specific requirements.

Cons

I've found that fixing activities and notes for staff can be tricky and requires a good understanding of the system. Sometimes, CareLogic uses similar terms that can confuse the staff. For example, "service date" might mean "creation date" in CareLogic, but to us, it refers to the actual date the service occurred. This confusion happens when a note gets detached from an activity, showing the creation date instead of the service date. It can be hard to figure out what needs fixing and whether Finance or IT should step in. I think better audit features would help users and admins troubleshoot these issues more easily.

“Gets the Job Done for Us

Pros

I really appreciate how easy it is to track record access and changes, update the system, and access lots of data. As a community nonprofit with different programs, CareLogic has helped us simplify tasks while still letting us customize things for each program.

Cons

While a lot of data is collected, retrieving it and getting support around it could be better. The answers I've received often feel generic and not very creative. This system would be amazing if there was more user and analytic support to help us meet our business intelligence goals. I'd also love to see more integrations that are easy to access.

“Easy to learn

Pros

As per me CareLogic is one of the leading competitors in the EHR/billing software realm. I've used both CareLogic and Credible (before their merger) and from a users perspective, posting payments electronically is far superior in CareLogic. Presentation is crucial. Some programs from other companies overload information on one screen which can be overwhelming. CareLogic's format is easy to navigate and comprehend.

Cons

I wish there were more parameters available for reports. Building customized reports using Pentaho can be time consuming and not always user friendly. Some reports in CareLogic only offer PDF output, whereas users should have a choice between PDF and Excel files for all reports.

“Satisfied with CareLogic

Pros

I really appreciate how flexible and customizable CareLogic is—it adapts well to the needs of our agency. The configurable claim processing for different funding sources is a huge plus and it's super easy for our staff to use. As a System Admin, I've found the onboarding process well-supported and the User Community is really strong. The state meetings and annual conferences have been great for learning and networking too!

Cons

There are additional costs and limitations when it comes to sharing information across systems (HIE). Currently the patient portal is missing but their roadmap mentions a detailed patient portal for 2023. However since its not available yet, I cannot comment on its efficiency. I hope they select a good third-party product, even though it will come with an extra cost.

“Mobile-friendly product

Pros

It offers portability and flexibility. It covers everything I need, from scheduling to billing and treatment notes. It's an all-in-one solution that really makes things easier for me.

Cons

There are instances where I have to navigate between specific screens which can be inconvenient. The system experiences several monthly downtimes for upgrades, although they usually occur late at night. However it can still disrupt those who work on notes later in the day. It would be beneficial if claims could be submitted as soon as an activity is completed rather than waiting until 1:30 am when patient activities are closed.

“My experience with Qualifacts

Pros

The standout features for me include scheduling, clinical documentation, billing processes, configuration, 837/835 processing, HL7 notifications and per diem billing. The product is really user-friendly and makes navigating workflows a smooth experience.

Cons

The new features need more testing and additional work scenarios should be covered. We've experienced issues with the new feature for client eligibility, causing difficulties in using either the old or new process for verification. The support teams response time has also been delayed at times.

“Beginner friendly solution

Pros

It was super easy to learn, so I was able to teach its features to other users without any trouble.

Cons

The interface looks outdated and could use a more modern appearance.

“Pretty good, but some drawbacks

Pros

CareLogic offers so many customization options and there are endless creative ways to use the system. Plus, the peer support network from other similar agencies is amazing as it goes way beyond typical user support and really helps answer any questions I have.

Cons

The training process can be a bit tough because the system isn't always easy. Plus, setting it up on the backend takes a lot of work due to how customizable it is.

“Make the switch to CareLogic

Pros

The interface is visually attractive, uncluttered and easy to follow. The outstanding data download features provide near real time access.

Cons

I've found that some parts of the organizational setup can be a bit complicated to manage.

“CareLogic enterprise utilization

Pros

It is super easy to use, user-friendly and everything is clearly labeled, which makes it really simple to use.

Cons

The major con of this product is its frequent crashes resulting in unexpected white label errors that halt system operations.

“More than just software

Pros

The company really goes above and beyond to help. They take ownership of your problem and work to fix it as quickly as possible, which I really admire. It is also super user-friendly and easy to use. Plus, it meets all of our organization's needs perfectly.

Cons

I don't like that there are certain limitations with the customization feature. If they can fix this, I think this software could really stand out and compete in the current market.

“Poor performing EHR

Pros

The clinical documentation is comprehensive and meets our companys needs.

Cons

When it comes to administrative and billing it is the worst EHR software we could have chosen. Since going live in December 2020 we haven't been able to run accurate aging reports or any billing reports. We had to spend thousands of dollars on additional software to help us generate accurate reports. The patient portal has not been successfully implemented and there is a lack of accountability within the company. Despite paying $8000 a month for 50 employees, the billing management and reporting functionalities have not worked as promised, leading to significant revenue loss.

“Self-built solution

Pros

I love that I can configure it to fit my needs and the library of templates is huge. It really helps make our practice's workflow so much easier. Impressive work!

Cons

The report writing feature has limited functionality, and the training can get pretty expensive if I need to customize it.

“Valued software

Pros

It is easy to use and we were able to figure it out without a lot of help. The billing feature is built-in which is convenient.

Cons

Reporting continues to give us trouble and I wish they would update it already.

“Cumbersome ECR

Pros

Learning how to use the software was relatively easy. I also like how it opens directly into my daily schedule. It is convenient to check for unsigned documents as well.

Cons

Everything seems to take a long time in CareLogic. If I make one mistake in a form I have to start over and enter all the information again instead of fixing just the mistake. I am also unable to switch between regions within a document which means I have to redo work if I forget to change the region in CareLogic and receive an error message. There are frequent scheduled downtimes in the evenings which often prevent me from completing my work, especially as someone who works the second shift. To meet deadlines I have repeatedly logged in on my day off to finish my tasks.

“Useful software

Pros

The practicality and simplicity of documenting client information are what I like about it.

Cons

I wish there were more options for auto filling information.

“An ok EMR

Pros

I like that it carries over the previous note and tracks vital signs.

Cons

It would be better if I could easily view my schedule for the month and having a patient portal would be even better as well.

“Reliable Health Service Partner

Pros

CareLogic has significantly facilitated my health management services. The most notable feature is the batch activity entry which allows entering the day's activities on a single screen, making documentation less time consuming. I've also been able to store patient information, including treatment regimens, patient history and interventions provided.

Cons

Sometimes the login process can be annoying as it may denyaccess initially, but after a few attempts it eventually allows me to log in.

“importance of mental health

Pros

The software has been very helpful in clinics facilitating and assisting those in need.

Cons

The handling of the software could still be improved and there is room for enhancing tools and functionality to make daily use more convenient.

“Honest assessment from the Data side of this product

Pros

I have full ODBC access to a copy of my production tables, although at a cost. but it enables me to perform complex analyses of our data.

Cons

I've been using CareLogic for 10 years and it took them too long to fully understand the data requirements of their users. The robust data platform they have now should have been implemented 7to 8 years ago.

“Daily Carelogic User

Pros

In simple words it gets the job done. Our users love it and have nothing negative to say about it. The community is also one of the best I've ever worked with.

Cons

The versioning of tables can be confusing. When a form is updated, it creates a new instance of the table. To retrieve all the data I need to unite all of them together in a query.

“Simple and Reliable!

Pros

It has been fantastic help for us! Weve been using this programme for a few years and we absolutely love it!The feature we enjoy the most is the opportunity for managers to gain access to their employees clients in order to ensure accurate data entry!

Cons

If we can figure out a way to generate records that require less data entry then that would be beneficial to our programme. Other than this its a good software to have.

“A very satisfied customer!

Pros

CareLogic is simple to use and easy to operate the system. The level of reliability is extremely high, and it has risen from an already high level of service level. The speed is adequate, and data is easy to access.

Cons

The only thing is that the interface is outdated as compared to all the other programs

“Billing and reporting is amazing

Pros

They have improved and everything works according to the brochure. the billing and reporting functions are very intuitive and time-saving.

Cons

The notes take too long to load at times.

“Secure EHR solution

Pros

It has forms the supervisors can verify and check to remove errors. The software lets you search records and forward them to insurance companies

Cons

I wish they would reduce the number of fields on a chart because it gets too crowded.

“Needs more search capabilities

Pros

It is completely customizable and anyone can view the patient records from anywhere as long as they have authorized access.

Cons

Billing has flaws and they need to update the search bar to allow you to find the exact file instead of going through all matching records.

“Logically designed!

Pros

It is easy and they have designed every function with logic keeping in mind the end user. Qualifacts is a great company to work with!

Cons

Sometimes the customization is too much and we need to connect with them to help us out of a technical problem.

“Good personalization options

Pros

It is now very easy to process documentation because you can personalize the forms. We can track changes and fix the mistakes.

Cons

The patient portal is not functional and users cannot download reports from it.

“CareLogic EHR

Pros

I have enjoyed using this because it makes taking notes during therapy sessions very easy. We are able to save them and refer back whenever needed without any hassle.

Cons

It is not as easy to delete something on here which is the only con I can think of.

“Increased our efficiency

Pros

Our staff has reported increased productivity levels and they are also able to take longer breaks now because of all the time the EHR software saves.

Cons

They could add a marketing and analytics tool so we can get valuable insights for our business.

“Best EHR in the field!

Pros

Qualifacts continues to provide EHR products and support to our middle-sized clinic. They roll out updates in accordance with the State and Federal laws which we highly appreciate.

Cons

The email and browser versions are a little outdated and we find it hard to use them.

“Gets the job done

Pros

I use it every day to manage our private practice. It is very easy to use and you can keep a track of your schedule and manage time very well.

Cons

It does not save notes when you are writing them and leave the computer unattended. It would be great if they have an automatic saving feature instead of manually clicking the button every time.

“Not the best, but better than the rest!

Pros

The workflows are logical, making them much simpler to use. For all levels of users, the Carelogic Community is a fantastic addition to the support network. They also provide guidelines that are very helpful for the users.

Cons

The number of glitchy features that can get in the way at times. The reporting aspect is terrible. If you are able to buy the add-ons, then this software has a lot more to offer.

“Adequate

Pros

With the help of CareLogic weve discovered some fantastic ways to meet our programs requirements. Its easy to use and easy to handle.

Cons

Implementation was frustrating, and the process may have gone more smoothly if those product features were clarified differently in terms of how one function influenced another. The system also slows down and definitely needs an update.

“Highly recommended

Pros

We love how it is so easy to use and can be customized. Used it in clinical therapy notes and it makes everything way easier than before.

Cons

The only problem that I faced with this software is it was hard to delete some information that was entered earlier.

“5 stars for this software

Pros

I am honestly very happy that I chose Qualifacts CareLogic EMR for our work. It has so many outstanding features and very customer focused.

Cons

Customizing is limited to some areas and I think if it was possible to customize everything according to your requirements then this software would give serious competition to other EHR software.

“Helpful once you figured it out....

Pros

Carelogic meets my needs for maintaining extensive client documentation in mental health practice. It helps with scheduling appointments and tracking them and its search function for client documents is user-friendly.

Cons

During my 15-16 months using this program, I struggled with tracking past clients and finding their documentation. With so many clients on my caseload, recalling names and dates was challenging. It would have been helpful to search for files based on a clinician's signature.

“Logic for Your Care!

Pros

CareLogic is straightforward and functional. Once you get the hang of it, it is a great product that is easy to understand.

Cons

The program's high level of customization sometimes becomes overwhelming, especially since there's no designated help for specific agencies besides submitting a ticket.

“Easy to use and personalize

Pros

It is user-friendly and easily customizable for our agency's needs. Any errors in the chart can be quickly rectified.

Cons

I wish there was a patient portal for clients to access their records more easily.

“carelogic enterprise

Pros

I found this software convenient for entering clinical therapy notes, including personal information and diagnosis. It performed well and was straightforward to use.

Cons

Deleting information once entered was a bit tricky, which was the only downside for me.

“Great software that will improve efficiency and lower costs for your company!

Pros

What I appreciate most about Qualifacts Support is their readiness to assist and provide guidance for any questions or issues I encounter.

Cons

I wish for a better analytical tool, the one they offer (Pentaho) is still quite good.

“Easy to Use/Good value

Pros

It is clinically easy to use, and we can configure forms to suit our organization's needs. Billing is automatically set up, which is a plus.

Cons

Reporting remains an issue, although they are making some changes. It takes a considerable amount of time for enhancement requests to be fulfilled.

“Billing admin- needs search capabilties

Pros

It's highly customizable, serving as an Electronic Health Record. I appreciate the recent addition of the claim engine for clients.

Cons

It would be incredibly useful if there were search functions in the Activity to Procedure mapping and My Collections sections. Also, the ability to print a Financial Snapshot for clients would be beneficial.