RethinkBH Reviews

“Good one”

Pros

I really like the individual customization Rethink offers for our company. The immediate feedback on questions and issues is fantastic. The task analysis and video models for training on software use and plan implementation are excellent. I really like the RBT coursework, though I wish there were an option to let people take the class without paying for the whole program if they are not using all the features. Many of our potential behavior techs do not get past the classes.

Cons

The scheduling system does not allow me to schedule multiple staff members or kids simultaneously. For example, scheduling staff meetings requires me to go into each staff members schedule individually rather than doing a group schedule. The treatment library feels too educational and is not practical for clinical use. The behavior reduction program layout is too simplistic which makes it easy to just check off boxes. The type-in boxes are too small, even though I can write long instructions. I also do not like that the system requires extensive knowledge of behavior before inputting data, which complicates tracking new behaviors. I did prefer if techs could enter behaviors while BCBAs handle the functional determination. Its awkward to correct errors made by technicians after verifying appointments. We really dislike the interval and duration timers they stop when staff moves away from the page and the alerts for timer completion are not noticeable enough. They do not work for baseline collection at all, so we currently track interval programs manually. The app records zeros if someone logs in to check a childs programming, and since most of our techs prefer using their phones, this causes a lot of false data.

“My point of view”

Pros

The software is user-friendly and keeps evolving with new programs to meet emerging needs. I also like having a support team to reach out to whenever issues arise.

Cons

Some of the programs take time to implement, which is not always convenient from a business perspective. It would be great to have a more extensive notes section beyond whats in the demographic area. If there is an issue with Rethink, such as speed or software updates causing downtime, a notification on Rethink when logging in would be helpful so our field staff is aware at the same time. While Rethink currently notifies us of new updates, it should also notify us of any issues.

“Top Notch Practice Management Software”

Pros

We've been with Rethink since the early stages of their software development and have been impressed by how they've adapted to meet client needs. They frequently add new features and make updates based on client feedback. Their customer service is both responsive and thorough. Although we rarely encounter problems, they address any issues quickly. The software is intuitive which makes it easy to train our staff.

Cons

I honestly cannot think of any downsides to this software. Any improvements I have suggested over the years have been implemented.

“Amazing guidance and customer support”

Pros

The software is all-inclusive, which simplifies keeping all business data and billing in one place.

Cons

I have noted a few minor inconveniences when correcting data and dates, but they are not insurmountable. It just takes some time to delete and re-enter data when mistakes are made.

“Amazing Customer Service”

Pros

ReThink helps providers actively create schedules, monitor client data, collaborate and essentially serves as a one-stop solution.

Cons

The setup was a bit complicated, but once I figured it out it became very easy to use.

“Review from a Previous Super User”

Pros

I like the graphical presentation because it is driven by the data entered.

Cons

I find that several areas of the software should pre-populate with information, but I often end up manually typing fields that I believe could be automatically filled from other parts of the software. For a tool that promotes ease of access, there are still too many clicks and typing required to get tasks done. The excessive drop-downs and window switching make it cumbersome to quickly view or access information. While I understand the need for detailed documentation in Applied Behavior Analysis, it feels overly complicated when I need to quickly glance at something. Data can be easily deleted by authorized users, so having timestamps or a security log of who edited or deleted data would be beneficial. Additionally, there are several bugs, like filters resetting and lists jumping back to the start after entering text.

“Best Customer Service !”

Pros

Its easy to deploy and very simple to operate.

Cons

I believe the process for retrieving data and generating reports could be improved.

“Great Product”

Pros

I started using Rethink in 2017 and have been consistently impressed by its capabilities and enhancements over the years. The interface is incredibly user-friendly and the features allow me to effectively collect data. This online platform has helped me implement BHT efficiently. The customer service team is always available and considerate of our needs.

Cons

I did like to see an expansion in the automatic notification features. Currently, the system prompts users when a student achieves their goals, but it does not flag plateaus, regression, or setbacks. It would be helpful if the system could alert us when a skill is not being met.

“Great Behavioral Health PMS”

Pros

Working with Rethink has been a pleasure. Their onboarding and support teams are efficient and proactive. Its evident that management is committed to their clients success. Rethink has streamlined our internal processes which allows us to focus more on our clients and providing them with the best possible care.

Cons

This industrys complexity requires software vendors to create highly flexible and complex products to meet diverse needs across providers and states. This flexibility can sometimes be confusing, but the support team is always available to answer questions.