RethinkBH Reviews

“WARNING PREDATORY CORPORATE PRACTICES

Pros

software has some good features.

Cons

Here is a cautionary tale... Rethink has a decent fleshed out system to do what many of us need to. The program itself was not our issue. They engage in predatory contractual behavior. We had a 1 year contract which auto renewed on Dec 1. We initiated mutual discussions on October 17th regarding reducing our package and number of providers. There was never any follow-up on ReThink's end. We followed up multiple times and there would be a response to our follow ups but nothing further as we honed in on a mutually agreed direction. All correspondence was left ambiguous. We yet again reached out in December to check the status or what we needed to do and were told the contract auto-renewed and changes needed to be completed prior to December 1st. We were active in this processes and followed up prior to December first, they declined to engage in healthy business practices as we were willing to stay on at a more limited scope and would likely use them more broadly in the future. Instead the answer continued to be "it auto renewed, nothing we can do" and continuing to charge $2600/mo. We are now disputing their charges through legal routes. This is not some rant from an unhappy customer. We stuck to the contract, paid in full for the year, engaged in good faith discussions about restructuring prior to the auto renewal date, and were willing to stay on with the restructure. It is now clear their ambiguous correspondence and lack of any actual follow up then immediately leaning on this auto renew date was likely intentional so it would renew at the same high rate. This is predatory corporate behavior, and they just lost a customer they likely would have had at even higher rates for many years. Beware of this if you use them. Again, program itself was not the issue here. It is the predatory business practices.

“Quite disappointing

Pros

The software just isn't worth it. It is a disaster and I regret my decision of investing of in it.

Cons

I will never ever recommend this software to anyone.

“Rethink is an obvious choice

Pros

I really like having the option to customize our content and manage each setting. It is been a big plus for us. We used to rely on other systems and had to juggle multiple tools but now we’re just using Rethink. It has been a positive change for sure.

Cons

I have not found anything we dislike.

“A complete solution

Pros

Rethink gives us really detailed clinical oversight. We are able to go fully paperless which is great and it makes handling audits way easier. Also I love that we can collect data in real time and our clinical staff can review it by the next day, so we can make quick decisions when needed.

Cons

This might not be the cheapest program, but from my perspective it definitely works well for a small practice.

“Traditional paper data is more reliable

Pros

We're using way less paper and ink to create programs now which I like.

Cons

I find the data representation inaccurate and the system very slow to load anything. Looking at the schedule is especially frustrating, especially when compared to ABA Schedules. Customizing programs is also a bit of a hassle. Honestly, I think using Excel might be a better option at this point.

“Consider Rethink; you will not regret it!!!

Pros

I love how easy it is to implement, and it does not disrupt the company at all. Plus, it is very intuitive and simple to manage.

Cons

It could be better in terms of some functions, like recovering lost data, or performance issues like freezing from time to time.

“Simply Awesome

Pros

We as a company absolutely love everything about Rethink. However, lately, it is been a bit slow when saving appointments and entering data, which can be a little frustrating.

Cons

I am not a fan of the new scheduling update. When you navigate under an employee's schedule and click on a billable appointment, then back out of it, it automatically displays only that client under that employee instead of the entire schedule.

“Am a new user, so still exploring it!!

Pros

I am impressed by how organized the company is. The training they provide is exceptional. All the staff members I've interacted with have been not just positive and knowledgeable but also incredibly supportive and accommodating.

Cons

In my opinion, some minor adjustments are needed in the payroll report, especially for semi-monthly payroll. It would also be helpful to reduce the number of clicks required to set up pay codes.

“Quite user-friendly

Pros

I really like that how simple the apps interface is and how user-friendly it is to navigate.

Cons

While the apps simple layout makes it user-friendly, I would prefer having the ability to access past data, view overall percentages and graph points, in order to track the clients progress during treatment.

“Easy to learn and use

Pros

It's super useful and easy to learn. Also I love that the teaching resources and scheduling tools are right there and easy to access.

Cons

I have noticed some issues with selecting session notes on the calendar, and the language code for the output is set to EN-US.

“Works well but freezes often

Pros

I did rate my experience with the software a solid 7 out of 10. When it's not freezing, it is highly user-friendly and packed with helpful resources. As the software's performance really depends on whether it freezes or not though. But I like that the program library lets you find other useful tools for clients and the training videos are great for educating parents. Overall, it is easy to navigate and works well when it is running smoothly.

Cons

When I use the program, it often freezes, and as a result, occasionally reports are not saved. This means I have to rewrite them which is frustrating.

“Perfect solution for data collection

Pros

I find the process of collecting data for technicians quite simple and user-friendly. The graphs are easily accessible, and I like the program and stim libraries.

Cons

I'm finding the program setup a bit difficult to understand. It would be really helpful if the prompt levels advanced automatically once the requirements are met.

“Intuitive design but lacking add-ons

Pros

Deploying this system was not at all difficult as it was way smoother than other tools like Catalyst, which had a bunch of technical glitches. Also I was really impressed with how quick and hassle-free it was to get everything up and running. Plus, it offers some handy customizable presets, so setting up a new student's profile is pretty simple too. Overall, it is been easy to work with and has enough flexibility to make it fit our needs without much hassle.

Cons

The main problem with ReThink is that it has limited options to correct inaccurate data after the point of sale. Additionally, getting in touch with support can be somewhat difficult as reaching them by phone may require multiple attempts and is not as straightforward as using a chat feature.

“Does not integrate well with other systems

Pros

Supervisor access is pretty decent, and I like the calendar functions as it make booking appointments smooth.

Cons

The system freezes a lot, especially when using the scheduling module. It also does not integrate well with other systems, and the reporting features are very poor.

“I like Rethink

Pros

I really like how ReThink makes data collection so simple especially when it comes to tech. Plus it really helps coordinate schedules smoothly, which is important for my role.

Cons

The scheduling system is missing some important features, like tracking staff availability, which is why we often overlook key scheduling details.

“A complete package

Pros

This software offers a comprehensive solution for data collection, note-taking and appointment scheduling. Also, it makes it easy for our staff to manage their timesheets and access various resources, including RBT training and other supplementary materials, all in one place.

Cons

One of the downsides I have noticed is that it's difficult to easily access a client's progress. You have to go into each program separately just to see the graphs. Another issue is that the system doesn't automatically master out targets and set new ones when they are mastered. You have to manually check or uncheck maintenance targets, which the system doesn't handle on its own. Overall, it would be so much better if there was a dashboard where I could easily see everything like the client's progress, which targets are progressing or failing, graphs and have the system automatically manage the targets. It would make the program much more functional.

“I love it, but it often time out, which is annoying

Pros

I find it easy to write session notes, search for client info, and submit hours using this platform.

Cons

My biggest issue with the system is that it tends to time out, and sometimes I lose all my work because of it. I also think it would be really helpful if there was an option to add photos. That way, therapists could upload pictures of the children's work, making it easier for supervisors and parents to track their progress and understand how they are doing.

“Makes everything simple

Pros

The system was really easy to use, and managing the tests was simple too. I also loved how the tests were relevant and easy to understand. One of the things I really like is that each lesson includes a visual example, which makes everything so much clearer.

Cons

Instead of resuming where you left off, the system restarts from the beginning if you step away, which to me is frustrating.

“Has great features

Pros

It is incredibly user-friendly and comprehensive. I particularly like the feature that allows you to continue taking data offline.

Cons

The glitches can be really irritating. On top of that, it is not always easy to get in touch with support and when I do, they are not always quick to resolve the issue.

“easy to learn, even for the beginners

Pros

The learning curve for this software is really minimal. The training and demonstrations are clear and easy to follow, so it did not take me long to get the hang of it.

Cons

I have only had positive experiences; no complaints.

“Benefit me a lot!!

Pros

Being able to pull program data into reports and create self-graphs is a huge advantage for me.

Cons

I did really like to see a program checklist for technicians that they can look at before starting to collect data like something that shows what skills were worked on in the previous session. Also, it would be helpful to have a report where technicians can see updates from supervisors, like notes, changes to programming and other updates. When I used to do paper data recording and session notes, the techs could read through the supervisor's notes and updates before starting their session and I think that would be really useful now too.

“Helpful information

Pros

Navigating through the videos is a breeze, and the quizzes were quite beneficial.

Cons

The system occasionally freezes, necessitating restarting videos from the beginning.

“Rethink User

Pros

The standout feature of this software is the preprogrammed behavior programs and objectives.

Cons

Inputted information is not always saved, and data entry isn't user-friendly when inputting data from previous days.

“Mixed bag

Pros

Having access to data from anywhere is a huge advantage. It allows Behavior Analysts to respond quickly to changes in the data. Additionally, Rethink enables data analysis in various ways, saving a considerable amount of time for Behavior Analysts.

Cons

Many features, such as customizable graphs and improved data collection methods, are still in the pipeline. Customer service is friendly, but there's a significant delay in response times.

“Very satisfied with all Rethink has to offer!

Pros

Rethink is incredibly user-friendly. New staff members are able to learn how to collect data, access our goal bank, analyze automated graphs, and submit session notes that our families can review within their first week of employment. It's also user-friendly for families, as they can see pictures of their children, read session notes, view their child's goals, and always have access to their child's schedule.

Cons

Collecting partial interval/whole interval data with Rethink can be tricky. Once you open a child's program for the day, the timer starts ticking, even if you're not ready to collect data on that specific program.

“Consumer

Pros

It is easy to use for tracking data, entering information, and scheduling.

Cons

As a first-time user of this software, I can't think of any cons at the moment. It seems to be improving and is easy to use from my perspective.

“Very Helpful

Pros

During my training at ABSI for my new job, the training modules were extremely helpful, and the format was very user-friendly. The informative videos and helpful quizzes made retaining knowledge even easier.

Cons

I found it difficult to verify sessions on the computer or laptop, but it was much easier and quicker on the phone app.

“Rethink feedback

Pros

The calendars are really helpful for scheduling, and with the upcoming email scheduling feature, communication with the team is going to be even smoother.

Cons

It would be helpful to have symbols indicating which funder reports have been added to the client's file cabinet and which ones are missing.

“Autism

Pros

I like the way everything is organized, and being able to watch actual practices is a bonus.

Cons

It is frustrating that you can't pause videos and resume later from where you left off.

“Better than the last product but not perfext

Pros

I like that scheduling and data entry are seamlessly integrated.

Cons

The reporting options need improvement. I did like to see options for tracking individual targets while displaying an overall cumulative graph for the program instead of each target separately. The reports seems like a basic copy-paste job. It would be great to have a menu to select features to include, as not all funders require the same information.

“Rethink Review

Pros

The best feature of this software, in my opinion is how simple it is to use once its set up.

Cons

The software needs to be updated to include other diagnoses and treatment strategies beyond just Autism.

“Rethink Review

Pros

While Rethink is user friendly on the browser, I feel the app needs significant improvements before it can be fully used. I do like how easy the scheduling, client navigation, client portal and data collection are.

Cons

I am facing issues like not being able to take baseline data on specific target behaviors, the whole system going down during sessions, problems with session notes and verifications, challenges with collecting multiple data points per session and the inability to change session dates after verification. I have noted more issues but our Rethink team is aware.

“Rethink Rocks

Pros

It is easy to use, offers good reporting information and provides a comprehensive suite of platforms that support my business.

Cons

I did like the reporting to be more customizable, with the ability to request reports tailored specifically for our organization. Customizing available reports would be very helpful.

“Good software

Pros

It becomes quite simple to use once I understand the process!

Cons

It was complicated at first but eventually evened out.

“Rethink BH!

Pros

I am impressed with the functionality of Rethink software and how beneficial it is to the ABA field and my company specifically.

Cons

A few app features could be improved for live data and billing. Also, I struggle with maintaining a specific goal order when creating funder reports within a clients program book.

“First World Requests

Pros

I really like Rethink. It captures everything I need as a small business owner. Also I like how the time sheets are linked to session notes and find the payroll and billing exports very easy to use and scrub.

Cons

I think the scheduling area could be more user-friendly. Coming from Central Reach, where I could drag and drop appointments, I miss that feature. My biggest request is to view multiple staff and client schedules simultaneously on the main page, rather than just in the group calendar section. It is easier to visually plan scheduling this way. Clinically, I am really hoping for manual mastery instead of having to work around by changing the mastery criteria. Also, it would be great to have playlists that group programming together. Although staff can check or uncheck items in the skills sections, having a playlist available from the back end would be fantastic.

“Great Tool

Pros

The software is user-friendly and lets me access it on various platforms, like my computer or phone.

Cons

One downside is that I could not speed up some of the videos.

“Easy to use

Pros

I find Rethink easy to use and understand and I can always rely on support when I need help.

Cons

Sometimes there is a lag between when I input data and when I see the graphs, though this is relatively minor.

“Rethink Software Review

Pros

Scheduling is very easy for me and I like how it calculates the hours for authorization.

Cons

The app does not offer as many features as I did like and the web version does not work well on my phone.

“Review

Pros

I value having all the necessary admin tasks in one place.

Cons

Creating the schedule can be quite time-consuming.

“Good one

Pros

I really like the individual customization Rethink offers for our company. The immediate feedback on questions and issues is fantastic. The task analysis and video models for training on software use and plan implementation are excellent. I really like the RBT coursework, though I wish there were an option to let people take the class without paying for the whole program if they are not using all the features. Many of our potential behavior techs do not get past the classes.

Cons

The scheduling system does not allow me to schedule multiple staff members or kids simultaneously. For example, scheduling staff meetings requires me to go into each staff members schedule individually rather than doing a group schedule. The treatment library feels too educational and is not practical for clinical use. The behavior reduction program layout is too simplistic which makes it easy to just check off boxes. The type-in boxes are too small, even though I can write long instructions. I also do not like that the system requires extensive knowledge of behavior before inputting data, which complicates tracking new behaviors. I did prefer if techs could enter behaviors while BCBAs handle the functional determination. Its awkward to correct errors made by technicians after verifying appointments. We really dislike the interval and duration timers they stop when staff moves away from the page and the alerts for timer completion are not noticeable enough. They do not work for baseline collection at all, so we currently track interval programs manually. The app records zeros if someone logs in to check a childs programming, and since most of our techs prefer using their phones, this causes a lot of false data.

“My point of view

Pros

The software is user-friendly and keeps evolving with new programs to meet emerging needs. I also like having a support team to reach out to whenever issues arise.

Cons

Some of the programs take time to implement, which is not always convenient from a business perspective. It would be great to have a more extensive notes section beyond whats in the demographic area. If there is an issue with Rethink, such as speed or software updates causing downtime, a notification on Rethink when logging in would be helpful so our field staff is aware at the same time. While Rethink currently notifies us of new updates, it should also notify us of any issues.

“Top Notch Practice Management Software

Pros

We've been with Rethink since the early stages of their software development and have been impressed by how they've adapted to meet client needs. They frequently add new features and make updates based on client feedback. Their customer service is both responsive and thorough. Although we rarely encounter problems, they address any issues quickly. The software is intuitive which makes it easy to train our staff.

Cons

I honestly cannot think of any downsides to this software. Any improvements I have suggested over the years have been implemented.

“Amazing guidance and customer support

Pros

The software is all-inclusive, which simplifies keeping all business data and billing in one place.

Cons

I have noted a few minor inconveniences when correcting data and dates, but they are not insurmountable. It just takes some time to delete and re-enter data when mistakes are made.

“Amazing Customer Service

Pros

ReThink helps providers actively create schedules, monitor client data, collaborate and essentially serves as a one-stop solution.

Cons

The setup was a bit complicated, but once I figured it out it became very easy to use.

“Review from a Previous Super User

Pros

I like the graphical presentation because it is driven by the data entered.

Cons

I find that several areas of the software should pre-populate with information, but I often end up manually typing fields that I believe could be automatically filled from other parts of the software. For a tool that promotes ease of access, there are still too many clicks and typing required to get tasks done. The excessive drop-downs and window switching make it cumbersome to quickly view or access information. While I understand the need for detailed documentation in Applied Behavior Analysis, it feels overly complicated when I need to quickly glance at something. Data can be easily deleted by authorized users, so having timestamps or a security log of who edited or deleted data would be beneficial. Additionally, there are several bugs, like filters resetting and lists jumping back to the start after entering text.

“Best Customer Service !

Pros

Its easy to deploy and very simple to operate.

Cons

I believe the process for retrieving data and generating reports could be improved.

“Great Product

Pros

I started using Rethink in 2017 and have been consistently impressed by its capabilities and enhancements over the years. The interface is incredibly user-friendly and the features allow me to effectively collect data. This online platform has helped me implement BHT efficiently. The customer service team is always available and considerate of our needs.

Cons

I did like to see an expansion in the automatic notification features. Currently, the system prompts users when a student achieves their goals, but it does not flag plateaus, regression, or setbacks. It would be helpful if the system could alert us when a skill is not being met.

“Great Behavioral Health PMS

Pros

Working with Rethink has been a pleasure. Their onboarding and support teams are efficient and proactive. Its evident that management is committed to their clients success. Rethink has streamlined our internal processes which allows us to focus more on our clients and providing them with the best possible care.

Cons

This industrys complexity requires software vendors to create highly flexible and complex products to meet diverse needs across providers and states. This flexibility can sometimes be confusing, but the support team is always available to answer questions.