RevolutionEHR Reviews

“Beginner-friendly software for optical practice”

Pros

The speed and simplicity of the site stood out to me. It makes handling scheduling and all the important patient information really convenient and for an optical practice, it has been the best system to use.

Cons

My only complaint is that it occasionally slows down although most of the time it runs really well. I also appreciate how beginner-friendly it is.

“billing support that keeps us going”

Pros

Everyone at the Eye Center of the Dakotas wanted to give a shout-out to our fantastic RevCycle biller! We really appreciate what a wonderful person she is and the excellent work she does to keep all of our billing operations running smoothly. We noticed there was a chance to submit a story or share feedback but we weren't quite sure of the right way to answer so we're hoping this message reaches the right place.

Cons

There really aren't any major concerns, aside from the occasional downtime when the system goes down. The pop-up windows in the upper-right corner also tend to cover other information pretty often which makes it a little complex.

“Built by experts”

Pros

Everything about the workflows feels practical and user-friendly, like it was built by people who truly understand day-to-day clinical work. The interface adjusts really well across all the different screen sizes and formats we use, both inside the clinic and on the go. Integrations with RevIntake and RevPayments have saved our staff a huge amount of time, cut down on frustration and made things noticeably better for patients too. Best of all, the platform continues to improve year after year.

Cons

There was quite a bit of downtime during 2025 although that seems to have been resolved now after the move to a more reliable AWS server.

“organized optical workflow”

Pros

Keeping eyewear orders organized is one of the biggest strengths of Revolution EHR. It makes it simple to look back at previous glasses and contact lens orders whenever needed. There's room for notes, measurements, tracking numbers, shipping destinations and plenty of other details which helps a lot with work. RevEHR also makes it very convenient to monitor current glasses inventory and see what has sold recently. That's especially helpful when reps come by and it's time to place new stock orders. Our optical workflow stays very well organized because of it.

Cons

My only real complaint is that I can't add certain glasses option drop-downs unless I use the "change" button. The frustrating part is that doing that makes me go back and mark the charges as non-billable again.

“Tailored for eye care”

Pros

Built specifically for optometry, this system follows the way eye exams actually happen so the workflow feels user-friendly and natural. It never comes across like a general medical EHR that was simply adapted for eye care.

Cons

One thing that slows me down is how click-heavy it can be. Jumping between different parts of an exam usually takes several clicks and that starts to feel tedious when the clinic gets busy.

“Everything about it is pretty good”

Pros

We generally find that REvolution EHR is simple for new employees to learn. The training videos are quite helpful as well.

Cons

The recent changes to the accounting screen are confusing and frustrating and customer service was not very helpful.

“Offers multiple customization options”

Pros

Revolution offers great customization options which makes it easy to set things up the way I need.

Cons

Updates during business hours cause major downtime and disrupt the software which I don't like.

“Simplifies everything”

Pros

I like it as it is very easy to navigate REV and quickly access patient information.

Cons

Running reports has become complicated and now I need customer service assistance with it to manage them.

“Works amazingly!”

Pros

One thing I love is the feature that pulls up previous information for past patients. Plus it saves so much time for those who are established patients.

Cons

Too many clicks are required on the screens and it takes multiple pages to print an exam which I did not like.

“Does what it is supposed to do”

Pros

It is pretty simple and easy to use making it very helpful in my office.

Cons

Having all the exam equipment integrated with the system would be really helpful I think.

“Very easy to start using it”

Pros

RevolutionEHR software is simple to use, offers an eRx platform and is easy to make the office paperless. Also it is very optometry-friendly. The initial setup was simple too and billing per doctor instead of user is great if you have part-time staff. Plus since it is browser-based I can access it from any computer with internet as no app needed.

Cons

The price seems quite high to me and sometimes the system goes down but it's not frequent.

“I would recommend it”

Pros

As a healthcare professional, efficiency and accuracy are crucial, and this system delivers on both.

Cons

When it goes down we have to resort to paper charts which take a lot of our time.

“Getting better over time”

Pros

What I like most is how easy it is to track my practices metrics and create custom reports. This EHR excels in letting me analyze product sales like glasses, contact lenses and services such as exams and fittings. While I expect my EHR to help with patient documentation, its integration with optical, insurance and medication systems is really impressive.

Cons

What I dislike the most about it is that for each component of a patient's eye exam, there is no free type option only drop-down selections. It would be great to have both a drop-down and free-type option for each exam component not just a general free-type section.

“I am a satisfied user”

Pros

The simplicity of record-keeping and coordination is a big plus. Also I like that patients can easily request any needed information.

Cons

While pretesting patients some of the information does not save correctly between computers which is our major concern.

“Really like it!”

Pros

I have always liked many features of Rev but RevConnect is one I particularly love. It is so user-friendly and patients are happy with it.

Cons

It occasionally moves slowly or lags. It does not happen often but when it does it makes it difficult for us to check in or check out a patient.

“Quite a powerful tool”

Pros

It is very easy to use and the ability to send text messages to patients is a great feature.

Cons

Honestly it has worked great for me. So I have no negative feedback.

“Customizable but could be better”

Pros

The thing I like the most is that there are so many customization options available, even though they need improvements.

Cons

Too many clicks are needed to access different screens which I did not like and customization can get confusing because of the way things are named.

“Amazing software”

Pros

I love how simple it is to learn how to use the software.

Cons

Well I wish it would integrate payments automatically for me.

“They have the best team”

Pros

The support staff communicate really well and keep me updated which I appreciate.

Cons

Some features are not fully customizable and I feel it could use some improvements.

“Everything went well”

Pros

RevEHR is user friendly and easy to navigate. Even with our fast-paced front desk, our staff can quickly move through multiple workflows and get patients scheduled with ease.

Cons

There are occasional issues when submitting claims through our clearinghouse but they are usually caught and fixed quickly.