Sessions Health Reviews

Pros

I've really appreciated how smooth the EHR is and how easily I can get around the system. For me the cost has been justified by what the platform offers.

Cons

Honestly I am not fond of the platform's revenue section and I don't like that it can't be tailored to show the information I prefer on my home page.

Pros

One thing I really like is that it's hosted locally for me while also being available to my mental health provider. The UI is also very user-friendly and I've found it simple to onboard and train new interns to use the system.

Cons

When problems come up, I mostly struggle with two things. First adjusting entries for late cancellations that I do not bill. Second, figuring out how much income a specific provider brought in over a chosen time frame. So it would help a lot if the income allocation screen showed a running total at the bottom for whatever period I am looking at. Also I wish supervisors had permission to make tiny edits to case notes, just to fix spelling or minor typing mistakes, so I do not have to go through a longer correction workflow every time.

Pros

the user interface isvery clean and interactive and the customer support replies to me quickly whenever I reach out. New tools and capabilities keep getting added all the time and it feels a lot like SimplePractice while costing me far less.

Cons

To be honest I really struggle to find anything I dislike about it. I can't think of features that bother me and as someone running a solo practice, I wholeheartedly recommend it.

Pros

I'm really impressed with the recent updates to the interface, it looks much cleaner and is now easier to read. I also love the calendar feature: there are plenty of options for each appointment, moving bookings between days is smooth and creating separate calendars for different services is effortless. Honestly I appreciate almost every part of it. For more reasons than I could possibly list here, it's the EHR platform I prefer over SimplePractice, My Best Practice and others I've tried. Customer support has always left me satisfied and the features are flexible and valuable especially considering the price I pay.

Cons

My least favorite thing is tough to pin down because there's very little I dislike overall. If I had to pick one, it would be the built-in Telehealth feature. About a year ago I used Sessions' video and it hiccuped across three or four appointments in the same week which pushed me to switch over to Zoom for those clients. I don't know whether it's been improved since then so I can't vouch for its current reliability. From what I've seen online, other therapists report it's working fine for them but my personal experience made me stick with Zoom for telehealth.

Pros

I am happy with how affordable this product was. The customer support team was helpful and quick to answer my questions. Their explanations were clear, simple to follow and I didn't need to reach out again for clarification.

Cons

Finding the correct insurance plan in the insurance section was a little confusing for me because the options weren't laid out clearly so I had trouble choosing the right one. Making note templates also felt somewhat awkward and time-consuming although customer service did offer a few practical suggestions to help.

Pros

I love how smooth it is and that I can tweak it to fit exactly what I need, as a one-person business it suits me perfectly and never feels overwhelming and I think the price is reasonable.

Cons

On the Insights screen, I'd like more options to tailor how my income is displayed , for example the ability to type in a custom date range so I can compare earnings over a specific period rather than being limited to presets like the last 30 days, 12 weeks, or a year.

Pros

the feature set and the customer support, both are outstanding. It was really smooth for me to set everything up and begin using it quickly. The video tutorials were a nice extra.

Cons

I can't file workers' compensation claims because the system doesn't let me attach the narrative that's required. I'd like to see more automatic scoring features added and it would be helpful to be able to schedule assessments to automatically send to clients.

Pros

Using it feels very smooth and easy which made getting started easy. I've also noticed the support team responds quickly whenever I have questions and the YouTube library removes a lot of the guesswork for me.

Cons

Honestly I don't have any complaints. Back when I was searching for a solution it ticked every box I had and I've seen so many improvements over time that it's become even better for my needs.

Pros

It has made the tedious admin side of my practice much more efficient and even automated tasks I didn't realize could be handled that way. I'm especially fond of the auto-scored assessments and how easily it connects to my credit card processor. Plus, the daily digests highlight pending tasks in a clear, organized manner so my workflow remains as uninterrupted and smooth as possible.

Cons

I'd like it to be able to forecast actual take-home income rather than just showing billed amounts. Often there's a big gap between what I bill and what insurers actually pay under our contracts so having a realistic projection of expected revenue would make financial planning a lot more accurate and useful.

Pros

It is very friendlyand easy to use. When I have questions or run into issues, the team usually responds within 24 hours and they've helped me on numerous occasions in ways I didn't expect their customer service to go.

Cons

It would be great to have more flexibility to customize reports and calendars. I'm glad to hear they are listening to feedback from users like me and considering these improvements.

Pros

I am a big fan of being able to tailor my clinical documents , there are templates available that I can tweak to suit my needs. Customer support is also impressively quick whenever I have any questions about the product.

Cons

I've noticed that certain measures like the DES-II, need to be scored by either the client or the therapist which can be a bit inconvenient.

Pros

What stands out is their personal approach, they make you feel genuinely valued. They combine that attentive, small-business feel with a platform that is uniformly reliable and easy to use.

Cons

There have been the occasional issues with insurance and payments that I've had to sort out.

Pros

I am impressed with their customer service. I can easily reach a real person who responds within a few hours, unlike other sites that keep funneling me to FAQ pages or make me submit a question only to get a vague answer several days later that doesn't address what I asked.

Cons

It would be great if there was an easier way to integrate Availity or other insurer portals to check coverage. As I really wish I could do all of my benefits checking from one place instead of switching between systems.

Pros

As a sole practitioner I find Sessions very user friendly. I rely on tools that streamline running my practice. Overall this app provides the efficiency and features I actually need every day.

Cons

Nothing major but I would really like group functionality added. I am hoping the team is already working on that feature for future updates.

Pros

Seasons Health is really informative and it's incredibly easy for me to use and understand everything.

Cons

Honestly I could not find a single issue to mention.

Pros

It offers many forms and assessments to choose from. also, the platform is incredibly smooth and user-friendly,

Cons

my only complaint was intermittent glitches and I'm not certain whether they came from the site itself or from my signal.

Pros

It is very user-friendly especially when I need to schedule appointments. Also, the invoicing/billing tool really helps me stay on top of and track incoming payments.

Cons

I wish it offered broader integrations with external platforms, then I could more smoothly connect and use it together with the other tools in my workflow.

Pros

One thing I really like is that it keeps a clear record of everything that's been done or discussed so nothing slips through the cracks.

Cons

Its not easy to use at start but I learned it and now find it smooth to use.

Pros

I'm pleasantly surprised by how affordable the prices are and the producers are so wonderful that they always put me at ease.

Cons

Because feedback is not shared often enough, I end up feeling disconnected and less engaged with the service.

Pros

Its really friendly and versatile to me. The support team has consistently been responsive and helpful when I've needed them. I like how smooth the platform is for my clients to use, with secure messaging, document uploads and templates that are simple to customize, plus billing and the telehealth features. When other services are acting up, I'm able to quickly send clients the telehealth link so we don't miss appointments. Since I don't bill insurance at this point, I can't comment on those particular features.

Cons

When I run group sessions via telehealth, there's a frustrating catch.. only three extra participants plus myself are allowed. I'd really love to see that limit increased so larger groups are possible. Other than that, I don't have any complaints.