Sessions Health Reviews

Pros

What I appreciate is that it stays very simple and direct. I migrated from another HER and it's reasonably priced for me.

Cons

I wish there was a built-in telehealth option available.

Pros

Using this app has been incredibly smooth and user-friendly, I really appreciate the clean interface and that the available features meet all of my needs. It also means a lot to me that it respectfully supports LGBTQ+ clients by honoring preferred names and pronouns.

Cons

There are a few aspects that are not very smooth when I'm trying to submit insurance claims, particularly secondary claims. Still, I recognize that much of this confusion comes from how complicated insurance systems are in general and it's not something within Sessions Health's control.

Pros

It is super easy to use and the support team was excellent. Moving over from a different EHR was smooth and tension free.

Cons

I can't come up with anything I dislike about it.

Pros

the customer service is excellent and consistently reliable.

Cons

there's nothing really to criticize , my experience has been great so far.

Pros

I'm a big fan of how simple and user-friendly the system is , it's interactive, packed with useful features and keeps getting better with regular updates. Their support team is fast and friendly, billing is smooth (just a couple clicks to submit to insurers), the telehealth option works well and it's very affordable.

Cons

there really is not much I dislike, I have not regretted picking it and have even suggested it to several colleagues because it's been reliable and meets my needs.

Pros

it did make some tasks a little more convenient but it still was not compelling enough for me to continue using it.

Cons

Personally I didn't find the user experience as smooth to use as I had expected.

Pros

I really like Sessions Health because it is so simple and easy to use. Also it saves me a bunch of time since I do not have to search around for categories or different tabs as I can jump straight to what I need. The recent features they've added have cut down on my workflow time even more and the pricing feels reasonable to me. So keep up the great work!

Cons

Occasionally my calls got disconnected while I was seeing a client which was frustrating, but over the past little while that seems to happen much less frequently.

Pros

The interface is user-friendly and it gives me customization controls that I really value.

Cons

I would prefer a mobile app version so my clients can access the service much more easily.

Pros

I find this EHR fulfills every one of my clinical needs and I'm impressed by their outstanding customer support all at a very competitive price.

Cons

The frequency and timing of client reminders could be significantly improved.

Pros

I'm impressed by how interactive it is, the layout is simple and visually attractive, I also appreciate the optional telehealth add-on and I think the price is fair for the features it provides.

Cons

There isn't a direct phone line for customer support though whenever I email them I get a prompt reply.

Pros

it's very user-friendly with a clean, simple layout and an attractive look and I can customize it in practical ways.

Cons

I would really like more reporting features , things like cancellation percentages, revenue reports I can customize and the ability to sort clients by last name instead of first. Overall it's a solid product and I actually had to pause and think hard before coming up with anything negative.

Pros

I am quite impressed with the support team as they get back to me fast, help find solutions quickly and seem genuinely receptive when I suggest improvements, so I feel heard as a customer.

Cons

It would be helpful if they included some of the business reports that are offered elsewhere so I could track a few additional data points.

Pros

Using it helped me learn more about my clients and what I appreciate most is that it made me feel much more at ease when speaking.

Cons

At first it was somewhat confusing yet after I got the hang of how everything worked, it turned out to be really helpful.

Pros

Sessions Health is so easy to navigate for my clients and me. Plus whenever I contact support, they get back to me fast and fix whatever's wrong. On top of that it is far more budget-friendly than many other EHR systems I've looked at.

Cons

Honestly there are not any downsides I can think of as the interface is user friendly and clients have told me directly that they find it easy to use.

Pros

I am pretty comfortable using it as it is very user-friendly. Also there are enough features to accomplish everything I need without overwhelming the dashboard or leaving me puzzled. My clients like having the portal too, as it makes booking appointments and handling payments much simpler for them which saves me time and avoids back and forth.

Cons

One thing I wish for is that the credit card processing charges were lower, though in practice their rates are relatively competitive compared with others.

Pros

For the price I am really happy with the level of service and support responds quickly whenever I need help.

Cons

The interface is not the best. Since I'm not very tech-savvy, it sometimes takes me a long time to work things out. For example undoing a cancelled appointment feels more complicated than it should.

Pros

The EHR is incredibly user-friendly and easy to use. What I like most is how fast it is to pick from pre-made online forms or to customize documents by editing specific sections on the fly. My clients also appreciate being able to book or modify appointments themselves through the online portal. On top of that, the price point is the biggest advantage for me. Running a solo practice with a part-time caseload, the affordability truly makes a difference in how I operate.

Cons

I do wish it offered a built-in payment system so I could keep all of my billing and tax records in one place as that would simplify bookkeeping a lot. It's a fairly minor drawback for me though since the team at SH has generally been responsive and receptive whenever I've raised questions or suggested changes, so most of my concerns have been listened to.

Pros

I have recently begun using it for my new therapy practice and overall it's been a really positive experience so far. The interface and initial setup was user-friendly, making it easy to get started. Their support team has been amazing too as I have gotten replies within hours and sometimes just minutes whenever I have had multiple questions or needed assistance.

Cons

There have been a few technical issues when clients try to access their portals. For billing tasks like uploading insurance information and adding payment cards, the client portal is not very user friendly, the result of it is that clients frequently overlook few steps at first. The setup for family or conjoint clients has also been tricky and confusing for both me and my clients. Additionally, I wish the documentation library offered a wider selection of resources.