Sessions Health Reviews

“Ready for that cool AI tool!

Pros

What I appreciate is how interactive and engaging it is to use. It feels responsive not static. The reasonable price point is a huge plus offering great value. And I especially love that my calendar uses smart color-coding as it makes scheduling visual without feeling cluttered or overly complicated at all. It's both practical and pleasant.

Cons

I'd love to try the AI tool I've been hearing about for the following session. I'm not exactly sure what it's officially called though I think it's available to a beta group. There aren't any real issues for me otherwise but having that feature would be a nice addition!

“Does everything I need

Pros

It is incredibly easy to use and it really keeps my brain from feeling overwhelmed , scheduling appointments, processing payments, finishing clinical notes and communicating with clients through the portal all feel smooth and manageable. Considering how affordable it is I'm genuinely surprised by the range of functionality it offers. At this point I can't picture myself moving to another EHR because Sessions already covers everything I rely on day to day.

Cons

At times crafting brand-new forms can be a bit tricky especially when I'm trying to design something more customized and unique but I've figured out some workarounds and can usually get the form to behave the way I need it to now.

“Best customer service I've faced

Pros

Of all the EHR platforms I�ve used this one delivers far and away the strongest customer service experience I've ever encountered. Their team is consistently attentive, knowledgeable and remarkably quick to respond to every question I raise making sure nothing lingers unresolved. That level of reliable support truly sets them apart and adds immense value to the platform itself.

Cons

For my group practice it meets every requirement we have so I can't point to anything that I like the least.

“a smooth switch that feels right

Pros

I moved our EHR from a major competitor over to Sessions and the cutover has been remarkably smooth. Also the platform is interactive and easy to use and it reassures me that Sessions Health's mission and values match my own clinical priorities.

Cons

there is not anything about it that bothers me. I find it to be a truly comprehensive, full-service solution for how I run my practice.

“Really user-friendly with outstanding support

Pros

The interface is really user friendly, their customer support is outstanding and the whole system is pretty easy to navigate. I genuinely think it is a great product and I would not alter anything about it.

Cons

To be honest I can't think of anything thhat I dislike. Over time it has improved and kept introducing additional features that make it even better.

“Pretty good with prompt support replies

Pros

Everything about this tool is pretty good. The support team replies promptly and really helps when I need it. Even my clients often tell me Sessions Health is user friendly and simple to navigate. I also like how many functions are packed into it without giving a cluttered or confusing feeling. Plus I am a fan of the cost, especially since it's stayed the same aside from taxes.

Cons

There is no mobile app for clinicians or clients which is a major limitation. Plus when someone accepts a portal invitation, it opens the notes screen instead of doing something logical. I would much prefer it to go straight to the calendar to see the appointment details right away.

“Really affordable and easy to use but limited

Pros

It is really affordable and pretty easy to use. I can even pull up our whole clinic's schedule in one spot without hassle. Also the patient portal is clean and easy for clients to work with.

Cons

The kinds of reports available for revenue, client sessions, retention and outcomes feel pretty limited. So if I need to build more complex reports, the reporting tools don't offer much. I also find it hard to tell which rooms clinicians have booked when looking at the calendar.

“simple and easy to pick up

Pros

What I like most about Sessions Health is how simple it was for me to pick up. As someone who is legally blind, I find both the web and app versions easy to learn and easy to move around in. I have tried Athena, Insync, Simple Practice and Epic, and out of all of them this one wins for me because its learning curve is so minor. Plus it includes everything I require without unnecessary clutter.

Cons

I would like the remittance and ERA setup to be more user-friendly and better integrated. As I really dread going through that whole sequence and it feels like other EMRs have figured this part out more effectively.

“Absolutely love it, incredible pricing

Pros

I absolutely love it and I recommend it to all of my colleagues. As the pricing is incredible for what you get and their customer support is very responsive and helpful.

Cons

Running a small group practice, I'd really like to have more effective reporting and analytics. For example, having the ability to generate additional reports would make managing my caseload much easier.

“fairly priced and user-friendly

Pros

I really like the interface as it's user friendly and the onboarding process for my patients is fast and simple too. Creating custom templates is also not a problem. I even like that the company is ethical and does not use patient data to train AI. The support team replies promptly and welcomes feedback. Even the pricing feels reasonable and fair indeed.

Cons

Honestly I am very pleased and have no cons to share. Since I started using this EHR it has steadily expanded and become better over time. So it is tough for me to name any real flaws. If I had one nitpick, it would be that it does not produce lab slips or handle prescriptions which I wish it could.

“Very user-friendly and affordable

Pros

Sessions Health is very user-friendly and affordably priced. I also like that insurance billing is pretty simple and their support responds quickly.

Cons

The thing I least is the lack of innovation compared to competitors. I have seen other platforms adopt AI some time ago, so I am disappointed that I haven't noticed any AI features here yet.

“User-friendly and dependable telehealth

Pros

The platform is user-friendly and simple to use. I have also found telehealth sessions to be dependable. Plus several clients have told me they prefer this portal to the one I used before. The best thing is that it includes all the features I need while remaining reasonably priced. The customer service has been excellent too and outages are very rare and are fixed quickly when they happen.

Cons

I have noticed they are lacking a few things I consider basic, like read receipts for secure messages and a daily agenda email. Plus they push updates fairly often but many of those changes focus on tools I personally don't use.

“fairly priced and user-friendly

Pros

I really like the interface as it's user friendly and the onboarding process for my patients is fast and simple too. Creating custom templates is also not a problem. I even like that the company is ethical and does not use patient data to train AI. The support team replies promptly and welcomes feedback. Even the pricing feels reasonable and fair indeed.

Cons

Honestly I am very pleased and have no cons to share. Since I started using this EHR it has steadily expanded and become better over time. So it is tough for me to name any real flaws. If I had one nitpick, it would be that it does not produce lab slips or handle prescriptions which I wish it could.

“Very user-friendly and affordable

Pros

Sessions Health is very user-friendly and affordably priced. I also like that insurance billing is pretty simple and their support responds quickly.

Cons

The thing I least is the lack of innovation compared to competitors. I have seen other platforms adopt AI some time ago, so I am disappointed that I haven't noticed any AI features here yet.

“Captures all client information needed

Pros

It captures pretty much all the client information I need to record and I like being able to create my own assessments while also finding the built-in ones useful. For what it costs this EHR gives a lot of functionality. Plus the support team gets back to me quickly when questions or issues come up and I found the learning curve pretty much manageable.

Cons

At the moment I do not have any complaints as it provides all the features I require from an EHR.

“All features with five-star support

Pros

The software includes all the features I needed after leaving one of the big-name EHRs. It matches up well with the pricier system as well and the tech/support team here has been five-star. They also roll out new features and updates all the time.

Cons

My only complaint is the look and feel, as it does not quite match the class of the pricier EHR I was using before.

“Captures all client information needed

Pros

It captures pretty much all the client information I need to record and I like being able to create my own assessments while also finding the built-in ones useful. For what it costs this EHR gives a lot of functionality. Plus the support team gets back to me quickly when questions or issues come up and I found the learning curve pretty much manageable.

Cons

At the moment I do not have any complaints as it provides all the features I require from an EHR.

“All features with five-star support

Pros

The software includes all the features I needed after leaving one of the big-name EHRs. It matches up well with the pricier system as well and the tech/support team here has been five-star. They also roll out new features and updates all the time.

Cons

My only complaint is the look and feel, as it does not quite match the class of the pricier EHR I was using before.

“I have nothing bad to say

Pros

I've been really impressed with the UX and UI , they are top-notch. It didn't take long for me to pick things up and navigating the app felt interactive from the start. I also value that a small, focused team handles it, they genuinely care. The support documentation is helpful and on the one occasion I reached out over three years, they responded right away.

Cons

Honestly I can't find any real drawbacks to share. My experience using their software in private practice has been consistently pleasant and trouble-free.

“want to see the client view

Pros

Honestly I really like how user-friendly the whole system is and it only took a little time to move over my old records without any headaches. It's reassuring to see the developers pushing out updates on a regular basis and the appointment and follow-up reminders for clients work really well. I'm also relieved there is not an AI option built in right now because I don't want that in my clinical practice.

Cons

I'd really appreciate an administrator preview so I can see exactly what my clients experience when I set up their portal, schedule sessions or send reminders something like an admin mode that shows the client view would be invaluable. When I was getting comfortable with the system, I had to create a fake client account to test workflows and confirm that everything looked right which felt clunky.

“Best deal.. no video record

Pros

After moving from SimplePractice to Sessions I mainly did it for the lower cost. I really like how interactive the platform is and how quickly customer support responds to me.

Cons

I'd love to have a telehealth feature built into the app so I can record sessions directly. Other than that, I have no complaints, it works perfectly!

“exactly what a private practice needs

Pros

Exactly what I need to run my private practice. I really appreciate the online support , whenever I have a question someone from Sessions Health gets back to me to help troubleshoot. When I first signed up, the data import was fantastic so I didn't have to figure that process out by myself.

Cons

I accidentally minimized the video and I couldn't figure out how to restore it or reopen it again easily. I wish the video window could be a separate, movable popup so I could drag it completely out of the way and still have full access to the EHR when I need the screen space.

“Easy switch with great help

Pros

Switching to it from my previous program was easy. I found their customer service prompt, friendly and genuinely helpful.

Cons

So far I haven't found anything I dislike. I'd appreciate having integration options with treatment planners, like the Wiley series.

“Good but pricey

Pros

It is extremely user-friendly, the support team is consistently responsive and very helpful, it's good value for the price, my patients say it's simple to use and it really aligns billing insurance and keeping track of claims.

Cons

It is expensive. Also I'd like a way to send office-wide messages to every active client so I can quickly notify them of schedule changes or office closures.

“very simple to use

Pros

I've really appreciated how smooth the EHR is and how easily I can get around the system. For me the cost has been justified by what the platform offers.

Cons

Honestly I am not fond of the platform's revenue section and I don't like that it can't be tailored to show the information I prefer on my home page.

“Locally hosted and user-friendly UI

Pros

One thing I really like is that it's hosted locally for me while also being available to my mental health provider. The UI is also very user-friendly and I've found it simple to onboard and train new interns to use the system.

Cons

When problems come up, I mostly struggle with two things. First adjusting entries for late cancellations that I do not bill. Second, figuring out how much income a specific provider brought in over a chosen time frame. So it would help a lot if the income allocation screen showed a running total at the bottom for whatever period I am looking at. Also I wish supervisors had permission to make tiny edits to case notes, just to fix spelling or minor typing mistakes, so I do not have to go through a longer correction workflow every time.

“Locally hosted and user-friendly UI

Pros

One thing I really like is that it's hosted locally for me while also being available to my mental health provider. The UI is also very user-friendly and I've found it simple to onboard and train new interns to use the system.

Cons

When problems come up, I mostly struggle with two things. First adjusting entries for late cancellations that I do not bill. Second, figuring out how much income a specific provider brought in over a chosen time frame. So it would help a lot if the income allocation screen showed a running total at the bottom for whatever period I am looking at. Also I wish supervisors had permission to make tiny edits to case notes, just to fix spelling or minor typing mistakes, so I do not have to go through a longer correction workflow every time.

“Unbeatable value for a solo practice

Pros

the user interface isvery clean and interactive and the customer support replies to me quickly whenever I reach out. New tools and capabilities keep getting added all the time and it feels a lot like SimplePractice while costing me far less.

Cons

To be honest I really struggle to find anything I dislike about it. I can't think of features that bother me and as someone running a solo practice, I wholeheartedly recommend it.

“The clean & customizable choice!

Pros

I'm really impressed with the recent updates to the interface, it looks much cleaner and is now easier to read. I also love the calendar feature: there are plenty of options for each appointment, moving bookings between days is smooth and creating separate calendars for different services is effortless. Honestly I appreciate almost every part of it. For more reasons than I could possibly list here, it's the EHR platform I prefer over SimplePractice, My Best Practice and others I've tried. Customer support has always left me satisfied and the features are flexible and valuable especially considering the price I pay.

Cons

My least favorite thing is tough to pin down because there's very little I dislike overall. If I had to pick one, it would be the built-in Telehealth feature. About a year ago I used Sessions' video and it hiccuped across three or four appointments in the same week which pushed me to switch over to Zoom for those clients. I don't know whether it's been improved since then so I can't vouch for its current reliability. From what I've seen online, other therapists report it's working fine for them but my personal experience made me stick with Zoom for telehealth.

“affordable and supremely helpful

Pros

I am happy with how affordable this product was. The customer support team was helpful and quick to answer my questions. Their explanations were clear, simple to follow and I didn't need to reach out again for clarification.

Cons

Finding the correct insurance plan in the insurance section was a little confusing for me because the options weren't laid out clearly so I had trouble choosing the right one. Making note templates also felt somewhat awkward and time-consuming although customer service did offer a few practical suggestions to help.

“simple for the solo practitioner

Pros

I love how smooth it is and that I can tweak it to fit exactly what I need, as a one-person business it suits me perfectly and never feels overwhelming and I think the price is reasonable.

Cons

On the Insights screen, I'd like more options to tailor how my income is displayed , for example the ability to type in a custom date range so I can compare earnings over a specific period rather than being limited to presets like the last 30 days, 12 weeks, or a year.

“Powerful features!

Pros

the feature set and the customer support, both are outstanding. It was really smooth for me to set everything up and begin using it quickly. The video tutorials were a nice extra.

Cons

I can't file workers' compensation claims because the system doesn't let me attach the narrative that's required. I'd like to see more automatic scoring features added and it would be helpful to be able to schedule assessments to automatically send to clients.

“smooth from start to finish

Pros

Using it feels very smooth and easy which made getting started easy. I've also noticed the support team responds quickly whenever I have questions and the YouTube library removes a lot of the guesswork for me.

Cons

Honestly I don't have any complaints. Back when I was searching for a solution it ticked every box I had and I've seen so many improvements over time that it's become even better for my needs.

“automated and organized solution

Pros

It has made the tedious admin side of my practice much more efficient and even automated tasks I didn't realize could be handled that way. I'm especially fond of the auto-scored assessments and how easily it connects to my credit card processor. Plus, the daily digests highlight pending tasks in a clear, organized manner so my workflow remains as uninterrupted and smooth as possible.

Cons

I'd like it to be able to forecast actual take-home income rather than just showing billed amounts. Often there's a big gap between what I bill and what insurers actually pay under our contracts so having a realistic projection of expected revenue would make financial planning a lot more accurate and useful.

“consistently helpful and friendly experience

Pros

It is very friendlyand easy to use. When I have questions or run into issues, the team usually responds within 24 hours and they've helped me on numerous occasions in ways I didn't expect their customer service to go.

Cons

It would be great to have more flexibility to customize reports and calendars. I'm glad to hear they are listening to feedback from users like me and considering these improvements.

“Tailored documents and speedy support

Pros

I am a big fan of being able to tailor my clinical documents , there are templates available that I can tweak to suit my needs. Customer support is also impressively quick whenever I have any questions about the product.

Cons

I've noticed that certain measures like the DES-II, need to be scored by either the client or the therapist which can be a bit inconvenient.

“very reliable platform

Pros

What stands out is their personal approach, they make you feel genuinely valued. They combine that attentive, small-business feel with a platform that is uniformly reliable and easy to use.

Cons

There have been the occasional issues with insurance and payments that I've had to sort out.

“Impressed with responsive customer service

Pros

I am impressed with their customer service. I can easily reach a real person who responds within a few hours, unlike other sites that keep funneling me to FAQ pages or make me submit a question only to get a vague answer several days later that doesn't address what I asked.

Cons

It would be great if there was an easier way to integrate Availity or other insurer portals to check coverage. As I really wish I could do all of my benefits checking from one place instead of switching between systems.

“Impressed with responsive customer service

Pros

I am impressed with their customer service. I can easily reach a real person who responds within a few hours, unlike other sites that keep funneling me to FAQ pages or make me submit a question only to get a vague answer several days later that doesn't address what I asked.

Cons

It would be great if there was an easier way to integrate Availity or other insurer portals to check coverage. As I really wish I could do all of my benefits checking from one place instead of switching between systems.

“Very user friendly for sole practitioners

Pros

As a sole practitioner I find Sessions very user friendly. I rely on tools that streamline running my practice. Overall this app provides the efficiency and features I actually need every day.

Cons

Nothing major but I would really like group functionality added. I am hoping the team is already working on that feature for future updates.

“Really informative and easy to use

Pros

Seasons Health is really informative and it's incredibly easy for me to use and understand everything.

Cons

Honestly I could not find a single issue to mention.

“Very user friendly for sole practitioners

Pros

As a sole practitioner I find Sessions very user friendly. I rely on tools that streamline running my practice. Overall this app provides the efficiency and features I actually need every day.

Cons

Nothing major but I would really like group functionality added. I am hoping the team is already working on that feature for future updates.

“Really informative and easy to use

Pros

Seasons Health is really informative and it's incredibly easy for me to use and understand everything.

Cons

Honestly I could not find a single issue to mention.

“Feature-rich and mostly frictionless

Pros

It offers many forms and assessments to choose from. also, the platform is incredibly smooth and user-friendly,

Cons

my only complaint was intermittent glitches and I'm not certain whether they came from the site itself or from my signal.

“user-friendly scheduling and billing

Pros

It is very user-friendly especially when I need to schedule appointments. Also, the invoicing/billing tool really helps me stay on top of and track incoming payments.

Cons

I wish it offered broader integrations with external platforms, then I could more smoothly connect and use it together with the other tools in my workflow.

“A Clear, Comprehensive Record

Pros

One thing I really like is that it keeps a clear record of everything that's been done or discussed so nothing slips through the cracks.

Cons

Its not easy to use at start but I learned it and now find it smooth to use.

“Wonderfully affordable solution!

Pros

I'm pleasantly surprised by how affordable the prices are and the producers are so wonderful that they always put me at ease.

Cons

Because feedback is not shared often enough, I end up feeling disconnected and less engaged with the service.

“friendly and a telehealth lifesaver

Pros

Its really friendly and versatile to me. The support team has consistently been responsive and helpful when I've needed them. I like how smooth the platform is for my clients to use, with secure messaging, document uploads and templates that are simple to customize, plus billing and the telehealth features. When other services are acting up, I'm able to quickly send clients the telehealth link so we don't miss appointments. Since I don't bill insurance at this point, I can't comment on those particular features.

Cons

When I run group sessions via telehealth, there's a frustrating catch.. only three extra participants plus myself are allowed. I'd really love to see that limit increased so larger groups are possible. Other than that, I don't have any complaints.

“Simple, direct and reasonably priced

Pros

What I appreciate is that it stays very simple and direct. I migrated from another HER and it's reasonably priced for me.

Cons

I wish there was a built-in telehealth option available.

“Smooth, respectful and supportive

Pros

Using this app has been incredibly smooth and user-friendly, I really appreciate the clean interface and that the available features meet all of my needs. It also means a lot to me that it respectfully supports LGBTQ+ clients by honoring preferred names and pronouns.

Cons

There are a few aspects that are not very smooth when I'm trying to submit insurance claims, particularly secondary claims. Still, I recognize that much of this confusion comes from how complicated insurance systems are in general and it's not something within Sessions Health's control.