Sigmund Software Reviews

“Easy navigation tools”

Pros

Using this program has been pretty easy and the interface is user friendly. Having previously worked with Kipu and Best Notes, Aura feels like a really good middle-ground option in terms of value.

Cons

Getting even small corrections handled is frustratingly difficult. I have to submit an IT ticket, wait for someone to respond and then go through several back-and-forth conversations just to make a simple note change.

“Data visibility insights”

Pros

One of the biggest wins we've had with Aura is the combination of strong compliance guardrails and complete visibility into our data. It has allowed us to build compliance directly into the day-to-day service delivery process and chart updates by using the built-in safeguards available in the platform. On top of that, Aura gives us access to data across almost every part of the care journey, from scheduling and service delivery to billing and collections. There's virtually nothing we can't pull data on to better understand what's happening. That level of visibility was a gamechanger for our organization because it gave us the insight we needed to understand the business on a much deeper level and clearly identify where adjustments and improvements were needed. Without Aura, we wouldn't have the same level of data-driven management that we rely on today.

Cons

At the same time because Aura tries to cover so many parts of the business as an all-in-one solution some areas feel less developed than competing products. Its CRM and patient engagement tools, in particular, fall well behind what some other vendors currently offer. There are also workflows especially around scheduling, that could be much more efficient and require fewer clicks to complete. That has been a recurring point of feedback from our center-based staff.

“great support services”

Pros

Implementation team gave us the kind of support that truly made a difference. As the project manager, I worked very closely with the team and she was an outstanding source of support for both me and the rest of our staff throughout the implementation. She brought clarity early on, stayed responsive and dependable and was clearly invested in helping us succeed. She didn't just solve issues as they came up, she helped our team understand the system well enough to feel capable, confident and increasingly independent. Her communication style cut through confusion and avoidance and her consistent follow-through significantly reduced stress while improving efficiency during a critical period of change. She always met us where we were, took time to understand our workflows and challenges, anticipated roadblocks and offered thoughtful solutions or helped us work toward them. At the same time, she pushed us to think more clearly, take ownership and learn the system the right way. What made her and the broader implementation team so effective was the combination of deep expertise and a genuine commitment to outcomes. Every member of the team seemed to care about making the system work well and making sure users felt competent and confident using it. They provided the tools, guidance and follow-through we needed to be successful. Their support during training and after go-live strengthened our workflows, helped us catch and reduce errors and raised the standard for how we work within the EHR. The team didn't just support the implementation, they kept it moving forward.

Cons

There really isn't much I dislike but there are a few things I would still like to see improved. A detailed reference guide or booklet explaining each "Staff Securities" option, including step-by-step instructions for more specific security scenarios, would be very helpful, for example, how to restrict access for high-profile or famous clients. I'd also like more flexibility in the security configuration to better support privacy and confidentiality within the system. For instance, it would be useful if therapists could complete group notes for clients without automatically having access to the entire client chart. It would also help to have permission settings that allow only supervisors to view notes created by other staff since right now access seems to be all-or-nothing across the program. Another improvement would be a clearer way to submit feature suggestions that could improve the current user experience, along with some indication that user feedback is reviewed, considered or even voted on by other users for future releases.

“Billing limitations”

Pros

Getting around the EMR's clinical module was easy and the implementation experience with the team was exceptional.

Cons

The medical and billing modules haven't fully met our needs. Both feel somewhat awkward and still require too many manual steps.

“AI documentation assistance”

Pros

Right away, Aura's standout strength has been its exceptionally responsive customer service. The team consistently pays attention to what customers need and shows a real commitment to helping our organization succeed. The AI functionality has been especially impressive. Features like ambient listening, customizable templates and flexible AI models make it possible to tailor documentation to the specific expectations of clinical, medical, quality and compliance teams. Across our entire patient care community, the feedback on the AI initiative has been overwhelmingly positive. These tools have noticeably improved documentation quality, helped support more accurate reimbursement and greatly reduced the amount of typing required in the medical record. More importantly, Aura gives clinicians the ability to spend less time focused on screens and more time with patients. There is also a huge amount of potential for Aura to keep advancing its AI and machine learning capabilities, including intelligently pulling data across the chart, cutting down on clicks and automating routine documentation work. After more than 20 years in healthcare, Aura's AI capabilities stand out as the most impactful EMR innovation I've seen. I haven't experienced another EMR solution with this level of potential to positively transform clinical care this quickly and Aura has delivered on that vision better than most AI-enabled EMR products on the market.

Cons

Honestly, there are not many significant drawbacks to point to. There have been a few areas where the functionality started out somewhat limited but the product roadmap clearly shows how closely the team listens to customer feedback and turns it into meaningful improvements. Insurance verification of benefits and insurance tracking, for instance, used to be fairly basic but Aura has since introduced much more powerful functionality in that area. Their responsiveness to customer needs and their steady product evolution do a lot to address potential concerns.

“simple configuration setup”

Pros

System configuration was easy and moving from screen to screen makes it simple to find the information I need without wasting time.

Cons

The reporting options are extensive but it would be better if all staff could combine report data more freely or build their own custom reports with less effort.

“Behavioral health EHR solution”

Pros

From day one, this has felt like a powerful all-in-one EHR built specifically for behavioral health organizations. It handles clinical documentation, scheduling, billing and compliance really well within one system which keeps patient information centralized and much more organized. The flexibility and customization options are a big plus too since workflows, forms and reports can be adjusted to fit specific program requirements and regulatory needs. I also want to give special recognition to the support team especially the Implementation Manager and Clinical Specialist, whose expertise, responsiveness and guidance made a real difference during implementation and afterward. That support helped make sure the system was set up effectively and gave staff the confidence to navigate the platform successfully.

Cons

Getting started does take some time especially for new users because there is definitely a learning curve. Updates to the system can also be tricky to work through and there are a few processes that involve multiple steps that feel like they could be simplified.

“provides the best support”

Pros

The support and implementation team at sigmund is the best. Though rolling out the upgraded AURA program was not without its challenges but their guidance and hands-on help made sure everything went smoothly in the end for us.

Cons

I feel like the move from sigmund to AURA could have been handled more smoothly as it felt a bit rocky at times.

“Improved support experience”

Pros

Customer service has definitely improved.

Cons

Billed charges need to refresh before they're added to a claim.

“Integration was really tough”

Pros

Having web-based access is really convenient. Also I like that you can color-code providers as it makes things visually clear and organized.

Cons

Unfortunately, the integration process was more demanding than expected. The transition required considerable effort, the setup timeline was extended and we were disappointed to find that several promoted features were not included in the actual rollout.

“manual process slows everything”

Pros

What we value most in Aura elevate is the golden Thread feature within the eHR as it's the main reason we chose this product over others. We also really appreciate the built-in forms that let us sign documents digitally instead of using paper and the contact portal that makes it easy to share updates quickly and securely with referents and contacts.

Cons

one of the biggest frustrations comes from a feature we actually like. Because forms are embedded for signatures and tied to the golden Thread, the team has to manually add every item to the system. That slows things down and makes it hard to quickly update forms or add new assessments.

“very poor customization”

Pros

I really like that there are templates available as they make note-writing much faster and simpler.

Cons

I'd appreciate greater customization in the system, such as setting DAp notes as the default format and presetting notes to non-billable to better align with my workflow. Additionally, I've encountered an issue where treatment plan objectives no longer appear in my notes. While the system has potential, its current limitations and unexpected complexities make it feel less user-friendly than intended.

“Lacks payment automation”

Pros

The thing I really like is the note function as it is a real time-saver and super helpful.

Cons

There is no way to securely store credit card info for automatic payments. That means our clinical team has to spend extra time handling client payments something they really should not be doing.

“not worth the time or money!”

Pros

We switched to this software mainly because it offered the specific features we were looking for.

Cons

The integration process was harder than anything I have experienced with other software.

“still in training, going well so far”

Pros

To be honest, we have not launched yet as we are still in the training phase. We meet every week for charting and billing sessions and it's slowly starting to click for me. I learn best by doing, so once we dive deeper into the system, I will get a much better feel for how it works. so far though everything is going well.

Cons

I have not had the chance to use the program much yet as we are still in the training and learning phase.

“User-friendly design approach”

Pros

The interface feels very user-friendly and simple so getting around the software is simple and easy.

Cons

One downside is that it takes quite a lot of clicking to get through certain tasks.

“Responsive implementation team”

Pros

Right from the start, the platform has felt simple and user-friendly, with a clean layout that makes everything easy to navigate. The implementation team has been outstanding as well, always quick to respond and consistently keeping communication clear and fluid.

Cons

I'd love the chance to dig deeper into the resource library and see even more there.

“Staff support resources”

Pros

Support team has been excellent in supporting our staff. He stays available when we need help and makes sure our issues are taken care of quickly.

Cons

Electronic prescription sending has been frustrating at times, with several glitches and errors causing problems.

“Give this a try!”

Pros

Initially I was hesitant due to the overly helpful and pleasant 'sales' team. Thus I asked for multiple meetings and took ample time with the investment. Thankfully they were quite patient during this whole process. The team has an effortless onboarding process attentive listening and amazing customization skills to align the product according to your individual needs. Although many things went awry after the soft launch they diligently worked with me to resolve all the issues. The team's responsiveness and assistance were exemplary. As a result I'm completely satisfied with their product and customer service.

Cons

Although a multitude of companies can have their assessments and forms uploaded there is currently no collective repository of available options. As a result, it can be frustrating at first to figure out which preloaded items will work best for your organization.

“Customized setup options”

Pros

Getting this in place was an amazing experience, they really put in the effort to customize everything around my specific needs and made sure the implementation was handled thoughtfully.

Cons

Whether the problem comes from the software itself or the billing side, it's definitely been frustrating. Patient charts don't get updated when they should and billing statements seem to be delayed constantly.