Solutionreach Reviews

“Worst company.

Pros

While the automation for recall reminders and appointment notifications via email and text was a nice feature, it was somewhat unreliable.

Cons

The software is unreliable. The company's staff seemed focused solely on their commission and were unhelpful when assistance was needed. Using this system actually cost me more money than it helped me make.

“User friendly PM

Pros

We've used this PM system for a few years now, and its user-friendliness stands out. It's easy to navigate which makes it a great tool for training new office staff.

Cons

I wish all features were bundled together instead of having to pay for each separately. It feels more like a la carte.

“SolutionReach

Pros

The software is evolving and getting better each passing day. It seems like a good fit for my office overall.

Cons

I haven't encountered any issues with the software yet. It's still new, and I'm exploring its capabilities.

“So easy and versatile!

Pros

SolutionReach seamlessly integrates with my practice management software, excellently streamlining appointment confirmations and patient recalls.

Cons

Occasionally, our patients receive multiple reminders or get recall notifications after their exam has already taken place.

“Solutionreach

Pros

It integrated smoothly with Dentrix for sending appointment reminders.

Cons

The software lacks sufficient integration for reviewing patient files.

“Solution Reach Easiness

Pros

The ease of use and quick communication capabilities are what I like the most about SolutionReach. In an era where many patients avoid unknown calls, reaching them via text simplifies the process.

Cons

What is my least favorite aspect of Solution Reach? Well occasionally, reaching patients through their landline can be challenging. Apart from this, I have no complaints about using this software as it has greatly assisted our office.

“Former Solution Reach User

Pros

The ease of use, range of options and customizable communication and scheduling features are noteworthy. Customer service is consistent, quick and helpful.

Cons

There were few performance issues with the software. We used it and it helped us in improving our communication with the patients.

“Very unhappy with this company.

Pros

The software excellently sent out reminders and recalls to patients as intended.

Cons

The company's control was extreme. Attempts to customize settings were overruled by the company. The service felt overpriced for what it offered. The biggest issue arose when we were assured, we wouldn't be under contract after a year, yet faced difficulties canceling. The company continued charging us monthly, even reactivating patients we had deactivated.

“Solution Reach for Your Physician Practice

Pros

Above all the good things, this product is very user-friendly.

Cons

We have not encountered any problems with this product.

“Easy to use!

Pros

It saves a significant amount of time in patient communication. Confirming appointments through text messages instead of calls is well-received by patients.

Cons

System downtime is not likeable, although we understand technical issues can occur, especially given our reliance on technology.

“Patient communication

Pros

I like its synchronization with my dental software as it allows easy access to patient appointments, reminders (including birthdays), and surveys.

Cons

It cannot link the survey to my Google reviews which is a limitation and should not be there

“Brilliant

Pros

The scheduling feature is my favorite. Overall, it has great and very useful features.

Cons

I wish the customer support was a little more active.