softwareSolutionreach EHR Software Reviews
18 Reviews
Overall Rating
3.9
18 Reviews
Rating Distribution
5
(6)
4
(7)
3
(3)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
18 Reviews
Rating Distribution
5
(6)
4
(7)
3
(3)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Patient Engagement
Patient Engagement
Pros
SolutionReach has been instrumental in enhancing our patient engagement strategies. It has provided us with multiple avenues to better connect with our patients and potential patients. The software's messaging capabilities have significantly expanded our communication options.
Cons
While SolutionReach has been a valuable tool we would love to have the ability to offer online patient appointment scheduling. Unfortunately it doesn't integrate seamlessly with our EMR system. However we continue to monitor the platform for updates and improvements.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Joann
Medical Practice, 11-50 employees
Aug 15, 2022
The way to go!
The way to go!
Pros
While using Solutionreach EHR, weve been able to be more attentive to our patients with the help of this software; while scheduling appointments and submitting test results, Solutionreach has really helped us through it all!
Cons
No issues so far from our side!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Bob
Womens Medical Associates of Nashville, 1000+ employees
May 10, 2022
Satisfied user
Satisfied user
Pros
Solutionreach EHR is combined with additional features like voice recognition that help our doctors complete their rounds with ease and comfort.
Cons
There are some minor issues with the insurance claims and they are still pending.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Emma
Oxygen Lung Center, 10-49 employees
Apr 21, 2022
They understand our needs
They understand our needs
Pros
This software has everything we would need from an EHR and we appreciate that very much. Our crunching time is cut in half because of the useful billing and insurance claims management module.
Cons
Our calls often do not go through to the customer center and I dont know what that is about, we need support asap.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Trent
Aries Medical Center, 10-49 employees
Mar 27, 2022
A satisfactory product
A satisfactory product
Pros
There are several choices available. The data that was extracted and entered into our software was well incorporated.
Cons
I feel like some of the features were hard to operate and their customizability options were limited.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Erica
South Point Family Dentistry, 10-49 employees
Apr 28, 2021
Made Life Easier!
Made Life Easier!
Pros
This software really made my job easier, it takes out all the stress of setting an appointment and managing it. It also reminds the clients by sending constant reminders which takes out the need of making several calls.
Cons
Not very user friendly. Need a lot of time to figure things out at first but it makes sense when you get use to it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Michelle
The Eye Care Team, 10-49 employees
Apr 03, 2021
Effective and Resourceful
Effective and Resourceful
Pros
I love how this software keeps me up to date about my appointments and meetings and their customer service is one of the best there is.
Cons
It sometimes keep sending reminders if you dont set the number of reminders you need which can be annoying sometimes.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ana Marie
Take Shape Plastic Surgery, 10-49 employees
Apr 03, 2021
Solutionreach
Solutionreach
Pros
It has all the features for EHR and we can get rid of our paper files now.
Cons
There are no longer any templates for returning patients and we need those.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
6
Brit
Bennet Podiatry Clinic, 2-9 employees
Mar 24, 2021
Did not solve anything
Did not solve anything
Pros
It was easy to setup and the data migration process was smooth
Cons
The software is worse than our previous one and we are not able to become more efficient because it keeps crashing.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
4
Lily
Marshal Medical Center, 2-9 employees
Mar 22, 2021
A useful EHR software
A useful EHR software
Pros
There are enough customization options to allow any practice to tailor it according to their preferences.
Cons
The customer service representatives take quite a while to get back on issues.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Larry
Tallahassee Pain Relief, 2-9 employees
Mar 19, 2021
The best solution
The best solution
Pros
Our practice has benefited from this solution and we are now better equipped to handle the large number of patients that come through our doors every once in a while.
Cons
The billing and claims management has some issues which need addressing.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Alfonso
UQuest Medical Care, 10-49 employees
Mar 13, 2021
Our hands are tied
Our hands are tied
Pros
It was great initially and they convinced us that it is the right solution for us during training
Cons
We are stuck with an unresponsive software that takes a long time to load. There are limited customization options and none of them apply to an oncology practice.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Devon
Virginia Oncology Center, 10-49 employees
Mar 13, 2021
Recommended for small clinics
Recommended for small clinics
Pros
It has made communication a breeze for us whether it is for in-house memos or with the patients, we have streamlined everything.
Cons
They should introduce more templates for emails especially the ones we send in bulk.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Alex
Nurture Family Clinic, 2-9 employees
Mar 13, 2021
Wonderful software providers
Wonderful software providers
Pros
We are happy with SolutionReach and the electronic health records software they are providing. The customer service is extremely courteous and helpful.
Cons
There should be an option to edit the notifications.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Ben
Quince Gyneacologiy, 2-9 employees
Mar 12, 2021
Makes office work easier!
Makes office work easier!
Pros
You can send text reminders to patients from within the software which makes communication super easy. Their customer care chat support is also very convenient.
Cons
Server communication errors often pop up and we have not been able to figure out why that happens.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Kelly
Rajesh Childrens Clinic, 2-9 employees
Mar 07, 2021
An all-in-one solution
An all-in-one solution
Pros
The software made managing records so much easier for us because of the simple design. We can connect with our patients and streamline internal and external communication channels.
Cons
There should be a feature that allows social media integration so it is easier for us to share the client reviews on Facebook or LinkedIn.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Logan
Sherwood Medical Center, 2-9 employees
Mar 05, 2021
Awful customer service
Awful customer service
Pros
Patients tend to like this software because its easy to use. Some of the features like messaging are great.
Cons
The customer support is terrible. The issues are never resolved and the servers keep crashing which is super frustrating.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Kathleen
Montana Center for Facial Plastic Surgery, 11-50 employees employees
Sep 03, 2020
Brilliant
Brilliant
Pros
The scheduling feature is my favorite. Overall, it has great and very useful features.
Cons
I wish the customer support was a little more active.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Mark
CEO, 11-50 employees employees
Apr 18, 2019
Filters
Patient Engagement
Patient Engagement
Pros
SolutionReach has been instrumental in enhancing our patient engagement strategies. It has provided us with multiple avenues to better connect with our patients and potential patients. The software's messaging capabilities have significantly expanded our communication options.
Cons
While SolutionReach has been a valuable tool we would love to have the ability to offer online patient appointment scheduling. Unfortunately it doesn't integrate seamlessly with our EMR system. However we continue to monitor the platform for updates and improvements.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Joann
Medical Practice, 11-50 employees
Aug 15, 2022
The way to go!
The way to go!
Pros
While using Solutionreach EHR, weve been able to be more attentive to our patients with the help of this software; while scheduling appointments and submitting test results, Solutionreach has really helped us through it all!
Cons
No issues so far from our side!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Bob
Womens Medical Associates of Nashville, 1000+ employees
May 10, 2022
Satisfied user
Satisfied user
Pros
Solutionreach EHR is combined with additional features like voice recognition that help our doctors complete their rounds with ease and comfort.
Cons
There are some minor issues with the insurance claims and they are still pending.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Emma
Oxygen Lung Center, 10-49 employees
Apr 21, 2022
They understand our needs
They understand our needs
Pros
This software has everything we would need from an EHR and we appreciate that very much. Our crunching time is cut in half because of the useful billing and insurance claims management module.
Cons
Our calls often do not go through to the customer center and I dont know what that is about, we need support asap.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Trent
Aries Medical Center, 10-49 employees
Mar 27, 2022
A satisfactory product
A satisfactory product
Pros
There are several choices available. The data that was extracted and entered into our software was well incorporated.
Cons
I feel like some of the features were hard to operate and their customizability options were limited.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Erica
South Point Family Dentistry, 10-49 employees
Apr 28, 2021
Made Life Easier!
Made Life Easier!
Pros
This software really made my job easier, it takes out all the stress of setting an appointment and managing it. It also reminds the clients by sending constant reminders which takes out the need of making several calls.
Cons
Not very user friendly. Need a lot of time to figure things out at first but it makes sense when you get use to it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Michelle
The Eye Care Team, 10-49 employees
Apr 03, 2021
Effective and Resourceful
Effective and Resourceful
Pros
I love how this software keeps me up to date about my appointments and meetings and their customer service is one of the best there is.
Cons
It sometimes keep sending reminders if you dont set the number of reminders you need which can be annoying sometimes.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ana Marie
Take Shape Plastic Surgery, 10-49 employees
Apr 03, 2021
Solutionreach
Solutionreach
Pros
It has all the features for EHR and we can get rid of our paper files now.
Cons
There are no longer any templates for returning patients and we need those.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
6
Brit
Bennet Podiatry Clinic, 2-9 employees
Mar 24, 2021
Did not solve anything
Did not solve anything
Pros
It was easy to setup and the data migration process was smooth
Cons
The software is worse than our previous one and we are not able to become more efficient because it keeps crashing.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
4
Lily
Marshal Medical Center, 2-9 employees
Mar 22, 2021
A useful EHR software
A useful EHR software
Pros
There are enough customization options to allow any practice to tailor it according to their preferences.
Cons
The customer service representatives take quite a while to get back on issues.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Larry
Tallahassee Pain Relief, 2-9 employees
Mar 19, 2021
The best solution
The best solution
Pros
Our practice has benefited from this solution and we are now better equipped to handle the large number of patients that come through our doors every once in a while.
Cons
The billing and claims management has some issues which need addressing.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Alfonso
UQuest Medical Care, 10-49 employees
Mar 13, 2021
Our hands are tied
Our hands are tied
Pros
It was great initially and they convinced us that it is the right solution for us during training
Cons
We are stuck with an unresponsive software that takes a long time to load. There are limited customization options and none of them apply to an oncology practice.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Devon
Virginia Oncology Center, 10-49 employees
Mar 13, 2021
Recommended for small clinics
Recommended for small clinics
Pros
It has made communication a breeze for us whether it is for in-house memos or with the patients, we have streamlined everything.
Cons
They should introduce more templates for emails especially the ones we send in bulk.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Alex
Nurture Family Clinic, 2-9 employees
Mar 13, 2021
Wonderful software providers
Wonderful software providers
Pros
We are happy with SolutionReach and the electronic health records software they are providing. The customer service is extremely courteous and helpful.
Cons
There should be an option to edit the notifications.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Ben
Quince Gyneacologiy, 2-9 employees
Mar 12, 2021
Makes office work easier!
Makes office work easier!
Pros
You can send text reminders to patients from within the software which makes communication super easy. Their customer care chat support is also very convenient.
Cons
Server communication errors often pop up and we have not been able to figure out why that happens.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Kelly
Rajesh Childrens Clinic, 2-9 employees
Mar 07, 2021
An all-in-one solution
An all-in-one solution
Pros
The software made managing records so much easier for us because of the simple design. We can connect with our patients and streamline internal and external communication channels.
Cons
There should be a feature that allows social media integration so it is easier for us to share the client reviews on Facebook or LinkedIn.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Logan
Sherwood Medical Center, 2-9 employees
Mar 05, 2021
Awful customer service
Awful customer service
Pros
Patients tend to like this software because its easy to use. Some of the features like messaging are great.
Cons
The customer support is terrible. The issues are never resolved and the servers keep crashing which is super frustrating.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Kathleen
Montana Center for Facial Plastic Surgery, 11-50 employees employees
Sep 03, 2020
Brilliant
Brilliant
Pros
The scheduling feature is my favorite. Overall, it has great and very useful features.
Cons
I wish the customer support was a little more active.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Mark
CEO, 11-50 employees employees
Apr 18, 2019