Solutionreach Reviews

“Good Software Product

Pros

Solutionreach is an easy system for me to navigate. Seeing the conversation thread is invaluable to me.

Cons

I faced occasional errors while sending messages and some system issues, which created problems.

“Poor product

Pros

The web-based aspect is the only pro for me. However, the ease of use was lacking. Often, I had to call customer service, wait on hold for 20 minutes, and then maybe they could help. Emails were very slow to respond to, if they responded at all.

Cons

As a sales agent dealing with customer service in the Philippines, I found it to be the worst. They kept charging me for Solutionreach even after I stopped using it. It's a terrible company with terrible ethics and business philosophy.

“Satisfied Customer

Pros

I appreciate the appointment reminders, texting, and real-time benefits.

Cons

The contract length is not ideal, but it's not really a problem for me.

“Loving it after our first year

Pros

I find that the system for patient communication is exceptionally intuitive and straightforward, making it very easy for me to use effectively.

Cons

I can't see provider details with the schedule on the app.

“Horrible Company

Pros

There was nothing I liked; everything was difficult and not user-friendly.

Cons

Customer service and ease of use were disappointing. The text messages have a character limit, and getting out of a contract was difficult for me.

“Horrid Company

Pros

When it was working right, I found it to be an okay program for communication.

Cons

It's very glitchy. I couldn't get system issues resolved, and they claimed they had no records of my calls for tech support.

“NOT FULLY COMPATIBLE WITH DENTRIX

Pros

The cost was reasonable for the product, and I was led to believe it was fully compatible with Dentrix.

Cons

It is not fully compatible with Dentrix, despite their claims. I can't use all the features I'd like.

“Avoid their long term contracts and fine print

Pros

I liked the price they promised me and that they promised never to raise it because I helped with beta testing, but when the new [sensitive content hidden] took over, they tripled my price in one year with no warning.

Cons

They locked me into an auto-renewing contract, and when I tried to get out of it, they dragged their feet and continued billing me for months after I disconnected. Then they chased me for the money because they didn't stop their servers from sending messages.

“Settled for Niche Industry Focused Platform

Pros

They are aware other clients have run into the same issues looking for the same results. While not entirely 24/7, I can reach someone during work hours pretty fast. The templates provided are basic but a good start if I have no background in marketing.

Cons

The platform is not fully developed, so I often had to reach out for help. I could reach someone right away, but it took 3-4 hours to solve one task. The representatives didn't seem knowledgeable because they only sent me articles that didn't always answer my questions.

“I've used better but it was ok

Pros

I found their forms easy to use, but I believe they had just jumped into the medical space.

Cons

There were a lot of small things I needed to figure out.

“System is easy but doesn't do the job

Pros

Solutionreach's reporting features are good and easy to use. It is easy for me to track open rates and other useful information for my campaigns.

Cons

Customer support and reliability were awful. I left because I could not count on them, and when they made mistakes, they didn't admit it, which was very frustrating.

“Bad billing experince

Pros

To me, it is the same product as other companies, with nothing extra.

Cons

Last year, 2022, there was a lot of interaction with service, but this year, 2023, it's better.

“Good tool

Pros

We used it in the past, but I quickly saw that it was very expensive. It has great features but became pricey for our small office.

Cons

The price and lack of communication made ending the contract very difficult for me.

“DO NOT SIGN Up

Pros

If this product actually works, it is hit or miss for me.

Cons

It stopped sending reminders for 2-3 weeks, then glitched and sent too many reminders, causing many customers to complain and reply "STOP." It doesn't auto-sync as claimed; I have to manually sync the schedule almost daily, and it only updates twice daily, so it doesn't capture changes in a respectable amount of time.

“Stay away from Solutionreach

Pros

This software was great when we first got it, but now probably less than 5% of people are getting their notifications. They told us we would have to pay more for T-Mobile, and now our Verizon patients are not getting notified either. Customer service is terrible.

Cons

It completely ceased to function, and when I sought assistance, no one was able to provide any help. The only response they offered was to increase my charges.

“solutionreach in hindsight

Pros

I find the ease of sending paperwork, premed, and other reminders to patients, as well as text messaging, very convenient.

Cons

I had to scan patient paperwork responses, and the time/sync response time was slow.

“Updated system but still out dated

Pros

Their features are amazing but they have limited capabilities.

Cons

It's crazy that their system limits the number of characters in a text or reminder to approximately 65. With the system I have been using, it is limitless.

“Beginning product

Pros

I found it particularly beneficial how this product effectively streamlined my daily schedule by taking care of repetitive tasks such as confirming appointments, allowing me to focus more on other important aspects of my work.

Cons

I don't use Solutionreach anymore; I use Weave now. I wish Solutionreach had the products that Weave has, like texting.

“Patient Engagement

Pros

SolutionReach has been instrumental in enhancing our patient engagement strategies. It has provided us with multiple avenues to better connect with our patients and potential patients. The software's messaging capabilities have significantly expanded our communication options.

Cons

While SolutionReach has been a valuable tool we would love to have the ability to offer online patient appointment scheduling. Unfortunately it doesn't integrate seamlessly with our EMR system. However we continue to monitor the platform for updates and improvements.

“Every practice needs this software!

Pros

This software is super user-friendly and integrates perfectly with our Nextech software.

Cons

I can't think of any issues I've encountered after several years of use.

“Patient Engagement

Pros

Solutionreach turned our simple phone system into a messaging system, offering another way for me to engage our patients and potential patients.

Cons

I'd love to do patient appointment scheduling online, but it doesn't adapt to our EMR. I keep checking back, though!

“Customer support was amazing with all the questions we had!!

Pros

My favorite part is the accessibility from wherever I am. Being able to log in from home is the biggest for me, as I need to cancel patients sometimes via text. This brings relief knowing I have so many options right in my hand.

Cons

My least favorite part about SR is the inability to add notes per patient for group messaging. For example, if I create an ASAP list but "Jane" can only do Mondays, there's no way to add that side note.

“LOVE our trainer

Pros

I value the convenience of being able to send group messages to multiple recipients with just a single message.

Cons

Under groups, I can't type notes per patient for sending messages.

“Customer service is questionable

Pros

We liked many of the features, but without adequate support, it is not worthwhile for us.

Cons

Their customer support was terrible despite my continuous complaints.

“The Solutionreach team is very insightful, informative, helpful, and patient. 5 Stars!

Pros

My favorite part about this software is how often it syncs our data. Our office's schedule consistently changes every day. I love that when a patient cancels their same-day appointment, Solutionreach notices that and will not send them a reminder for an appointment that no longer exists. This has made our customer relations stronger. I also really love the support team. I can call them anytime, and they are always happy to help solve any issues.

Cons

The only thing I dislike about Solutionreach is the limited characters in text messages when sending group messages to patients via email and text. The email is unlimited, but the text is limited to about 100 characters, making it hard to offer different appointments and personalize the message after including the patient's name, our practice name, and phone number.

“The way to go!

Pros

While using Solutionreach EHR, weve been able to be more attentive to our patients with the help of this software; while scheduling appointments and submitting test results, Solutionreach has really helped us through it all!

Cons

No issues so far from our side!

“Pretty good- functionality has probably increased

Pros

Using it is simple, with reliable support and seamless integration with other platforms.

Cons

It didn't have as many features as some competitors.

“Not worth the money in my opinion

Pros

It did its job. I used it mainly for confirming appointments, but that's all it did.

Cons

I feel like we didn't get enough features for the price we paid.

“Satisfied user

Pros

Solutionreach EHR is combined with additional features like voice recognition that help our doctors complete their rounds with ease and comfort.

Cons

There are some minor issues with the insurance claims and they are still pending.

“Solution Reach

Pros

I love the text and email reminders. The auto-updates in our schedule help us keep it fully booked at all times. It also allows our staff to focus on other areas.

Cons

Sometimes I notice there are syncing issues, so I have to check every few hours. I log into the main website portal and verify the sync time. If it's synced, I know everything is fine.

“They understand our needs

Pros

This software has everything we would need from an EHR and we appreciate that very much. Our crunching time is cut in half because of the useful billing and insurance claims management module.

Cons

Our calls often do not go through to the customer center and I dont know what that is about, we need support asap.

“Solutionreach Needs Better Solutions

Pros

I really liked the review system built into the software. Good online reviews are essential for attracting new patients, and Solutionreach made it easy to send them out. They also filtered the reviews, automatically posting the good ones on our website.

Cons

The website was cumbersome, with many features I was neither trained to use nor interested in for our practice. It's also very pricey, and they prevented me from canceling for a long time because they held our reviews hostage through their software. Once I stopped using it, they deleted all my reviews, including over 50 five-star ones. Switching was a massive hassle and very frustrating because they don't make it easy at all.

“Game Changer for Our Practice

Pros

Solutionreach is great for appointment reminders. It can call or text the patient for you, and patients love the timely reminders. It also helps with getting feedback from surveys. It saves our staff time so they can concentrate on the patients in the office.

Cons

It took some time to get everything set up correctly, but once I did, it automatically handled everything for me.

“Solution Reach not as user friendly has Demand Force.

Pros

My patients received notifications about their appointments.

Cons

When I used this product, there was no text messaging or confirmation with my Dentrix program.

“Used by us since 2014

Pros

SR is a great platform for reminders, group messaging, and newsletters. It might be great in other aspects, but I don't use those features. In the seven years we have used SR, they have made many changes and added many products. It is one of the software we use, but it is the most low maintenance, and I love that. I only log on when I need to, and that's an awesome benefit.

Cons

I wish the SR Intake form could integrate with more software. I use Eaglesoft and Eyefinity, but SR Intake only works with Eaglesoft. It's very helpful but would be even more so if it also worked with my vision PMS.

“I wouldn't suggest this software to my worst enemy.

Pros

I only use the newsletter section, but it is not built well. I'd recommend Constant Contacts, MailChimp, or Active Demand.

Cons

In the newsletter section: 1. Images never load, whether JPEG or PNG, causing me to call in every time I want to send a newsletter or email (monthly). 2. If I try to proceed without the email images loading, the entire newsletter deletes itself. 3. Half the time, images have gaps, making the email look unprofessional. I thought I was doing something wrong, but when I called in, I was told that's just how their software works. 4. There's no preview text line available to add. 5. Customer support is not great. Some reps are friendly, but it takes a long time to reach a case manager, and half the time, they don't fix the issue, just make it work enough.

“Very happy with SR

Pros

The SMS is by far the best and most efficient way for me to communicate with our patients. It's been extremely helpful in reminding, confirming, and rescheduling appointments. Our no-show rate has decreased drastically.

Cons

Honestly, I haven't encountered any problems so far. The software has been a significant improvement for my office.

“Great for multiple locations

Pros

I like the ability to see all my patients on one dashboard or in each location.

Cons

They used to have a heat map to see patient locations sorted by zip code and appointment type. I miss that feature.

“Best money saver there is in a medical practice!

Pros

I save money twofold! I no longer have to pay someone to contact our patients to remind them of their appointments, and I save money by patients not missing their appointments! If you add up the time it takes someone to do this versus the cost, I think it would be hard to find that it is not cost-effective. Not only does it send text messages, but it also sends the patient an email. We basically no longer have patients not show up for their appointments. If they cannot make their appointment, they call to reschedule. They are not only notified once; they are notified a few times, via text and email, within a week before their appointment.

Cons

I can't think of anything specific. I always worry about HIPAA, but they have a very secure network.

“Automation of primary scheduling functions

Pros

I have recommended Solutionreach since 2006 to my clients. It integrates with just about every PMS available.

Cons

Sometimes the sync is off and needs to be reset.

“Solutionreach elevates our customer service

Pros

The messaging ability of the platform was easy for me to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Cons

Occasionally, I experience glitches where the communication software lags, causing me to miss messages from patients.

“predatory contracting horrible service

Pros

I have nothing good to say about this company. They avoid you after you sign up with them.

Cons

This company is horrible. If you're lucky enough not to need to contact them, great, but if you need help, they won't be there, and you'll end up paying for something that doesn't work. Think twice.

“A satisfactory product

Pros

There are several choices available. The data that was extracted and entered into our software was well incorporated.

Cons

I feel like some of the features were hard to operate and their customizability options were limited.

“Made Life Easier!

Pros

This software really made my job easier, it takes out all the stress of setting an appointment and managing it. It also reminds the clients by sending constant reminders which takes out the need of making several calls.

Cons

Not very user friendly. Need a lot of time to figure things out at first but it makes sense when you get use to it.

“Effective and Resourceful

Pros

I love how this software keeps me up to date about my appointments and meetings and their customer service is one of the best there is.

Cons

It sometimes keep sending reminders if you dont set the number of reminders you need which can be annoying sometimes.

“Problems!

Pros

I loved the ability to text back and forth with patients. I find patients answer a text more than a phone call.

Cons

I had an issue with my messages going out. Customer service was unhelpful. I wanted to give a higher review, but it's been three weeks without appointment reminders going out, and I have no idea when it will be fixed.

“Pathetic Support

Pros

It works the few days that the scheduling system and Solutionreach are able to sync.

Cons

The sync with my scheduling system is always down, and reminders don't go out. I feel like I'm paying SolutionReach for patients not to show up. The techs don't know how to restore the sync when it's down. It was down for 14 days in March and has been down for 19 days in April. Does this sound like a company you'd want to do business with?

“Solutionreach

Pros

It has all the features for EHR and we can get rid of our paper files now.

Cons

There are no longer any templates for returning patients and we need those.

“Did not solve anything

Pros

It was easy to setup and the data migration process was smooth

Cons

The software is worse than our previous one and we are not able to become more efficient because it keeps crashing.

“A useful EHR software

Pros

There are enough customization options to allow any practice to tailor it according to their preferences.

Cons

The customer service representatives take quite a while to get back on issues.